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Dublin Core
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Title
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Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
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Photograph of a man speaking to people seated at a table, [1982-1983].
Description
An account of the resource
Photograph of a man standing by a flip chart and speaking to a group of people sitting at a table. A sticker with the word "Executive Steward" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
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Indochinese Refugees Foundation, Inc. Collection
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Indochinese Refugees Foundation, Inc.
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[1982-1983]
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UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
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1 photograph; 25.2x20.2
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English
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Image
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uml1_b20_f04_i005
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Bedford, Massachusetts
Subject
The topic of the resource
Black-and-white photography
Bedford (Mass.)
Occupational training
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
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�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a woman speaking to people seated at a table, [1982-1983].
Subject
The topic of the resource
Black-and-white photography
Bedford (Mass.)
Occupational training
Description
An account of the resource
Photograph of a woman gesturing at a flip chart and speaking to a group of people sitting at a table. A sticker with the word "Teacher" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i006
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
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UNIVERSITY OF MASSACHUSETTS LOWELL
CENTER FOR ASIAN AMERICAN STUDIES
ORAL HISTORY PROJECT
INFORMANT: LAN & HAI PHO
INTERVIEWER: KALE CONNERTY
DATE: October 5th, 2016
L=LAN
H=HAI
K=KALE
[Note: At the request of Lan and Hai Pho minor edits have been made to this transcript for clarification.
An unedited version of this transcript is available.]
H: Okay, why don’t you introduce yourself and then I’ll do it?
L: My name is Lan Pho. And my husband and I have participated in the resettlement of refugees from
Cambodia, Laos and Vietnam, into Massachusetts in general and in Lowell and the greater Lowell area
to be more specific since the late 70s.
H: My name is Hai Pho. I am a member of the initial establishment of the Indochinese Refugee
Foundation back in 1976. And with the participation and support of my wife Lan, and five other
members, we established what is known as the Indochinese Refugee Foundation Incorporated in 1977,
on January 27, 1977 by the Secretary of the Commonwealth of Massachusetts. Thank you.
K: So just to get started, what were the circumstances under which the IRF was started? Or how did
you decide to start it?
H: Okay, all right. The histories of immigration and refugees are quite different. The U.S. program for
immigrants started a long, long time ago, but I think in 1965, ‘66 there was a law by the Congress to
define immigration. And the status of refugees were not well defined then. So people that came
before 1975 were classified by law not as refugees but as immigrants. Immigrants came to better their
lives economically, socially. Refugees came as a place for protection because they were pushed out.
1
�So there’s a theory, there’s a pull and push theory. Immigrants are pulled into the U.S. for the
economic social betterment. Refugees were people whose lives were threatened and were pushed out
of their countries and they came for shelter, for protection, for survival. And so in 1975 at the end of
the Vietnam War some hundred and a hundred and thirty thousand refugees from Vietnam were
hosted in the U.S. for their survival, because they were pushed out by the Communist army victory in
South Vietnam. In 1980 the U.S. Congress established a law, the 1980 Refugee Act, that defined the
meaning of refugees and provided a systematic procedures and numbers for annual admission of
refugees into the US, the quota for Indochinese refugees to be resettled in the U.S. per year. And that
is the beginning as far as a statutory refugee definition is concerned.
As far as the Indochinese Refugee Foundation is concerned, we established it in 1977 because in 1975
some Vietnamese refugees just came to New England, to Boston, most of them with nothing but the
clothes on their back. So for the first year or so we were just trying to establish our life, re-establish
our life. And we do try to pull our community together. And we made an appeal on September 27,
1976 for Vietnamese and American friends and supporters to help us organize into a kind of a Mutual
Assistance Association. And that sort of launched the action to create an Indochinese Refugee
Foundation that was drafted. The Charter was drafted and then finally incorporated in the spring of,
January 27, 1977.
K: So going off of talking about the definition of refugees. Looking through the archives we see
documents that are trying to distinguish between political refugees and economic migrants. So were
there any difficulties, or controversies involved with trying to make that distinction? Or did you have
any problems?
H: There are a lot of difficulties. In most peoples’ mind immigrants come [here] to better themselves,
and they should not be dependent on anybody, particularly on public assistance. When refugees came
they had nothing with them. There was no preparation. There was no anticipation of self-sufficiency
at that particular point. In fact total lack of preparation. So from Southeast Asia, from Vietnam, Laos
and Cambodia, there are two phases. The first phase in 1975 to 1977, these people came from a very
advanced background, and so they can establish, re-establish themselves very fast, very well. In fact
there are a lot of studies that prove how successful that first phase of resettlement of refugees from
Vietnam at that time [was]. There’s a group of studies that was made [showing] there’s no impact on
the host country, on the United States, particularly with the initial U.S. policy of integration. In the
policy of integration of Indochinese refugees in 1975 there was an effort to disperse, meaning to
spread them out. How did they do that? By a hosting requirement, a requirement having a host, a
family host or a church, or an agency to host each family from Vietnam to settle in the U.S. Because of
that requirement, the Vietnamese who first came as refugees in 1975, ‘76 were spread out all across
the U.S. But – and in addition they were well, trained well, professional people, so with their
2
�background and skills they could find jobs, they could find housing on their own. They didn’t need to
depend on any help from agencies of the states or the federal government.
The phase of refugees that came from 1979, 1980 on were pushed out from Southeast Asia, from
Cambodia, from Vietnam because of the drastic, drastic, horrible, horrible violent policy of the regimes
in Southeast Asia. Those people were not prepared and they had to be dependent on public
assistance, and that created a lot of objections.
K: So – I’ll start with you Hai – what were your specific roles in the IRF, first as a member of the Board
of Directors?
H: Yes, I was fortunate to be educated, trained, get my Doctorate Degree at Boston University, teach
at UMass Lowell from 1968 on. So I have a well established root in Lowell. In fact I came to Lowell
some five, six years before anybody else was here, my wife and I, our family. And, in 1975 when the
first wave of Vietnamese refugees came, I was with my friend Doctor Nghia Nguyen, a physicist at
Draper Labs in Cambridge and we put together a group of leading Vietnamese refugees. They are
lawyers, they are engineers, they are scholars, and an American retiree from the State Department,
[unintelligible] to form the founding members group of the Indochinese Refugee Foundation to help to
provide the technical skill to help those who follow us who need some help to create a Mutual
Assistance Association. That is my role.
K: And what about your duties as the Coordinator for the Indochinese Self-Help Project?
H: Then three, four years later when the boat people from Vietnam and the Cambodian Refugees from
Cambodia who were sheltered on the Thailand borders, came. The State Department, because of
[continued need] to resettle Cambodians and Laotians, instead of dispersal they created a cluster
system, meaning they bring them as groups into different locations in the U.S. There were about five,
six clusters, one of which was the Lawrence/Lowell cluster. And each cluster, they bring about a
hundred families to the area, and these are supposed to receive not only assistance in resettlement,
but also to receive assistance in language skills, in employment training and job placement. So the
resettlement consisted of two phases. One is housing and (L: Language skills) language skills. No, that
is training, training in employment. ET, training, education and training. Okay. The first phase is
housing welfare resettlement, just to get them settled in a local community. The second phase is
Employment and Training. And because of the cluster system there was a high demand for
employment training in the Lawrence/Lowell area, [such] that the agencies, the local agencies that
provide the resettlement cannot handle it and do not have the staff, the skill to handle the education,
English as a Second Language, the job preparation and employment placement for them. So we sort of
see the need for it and find ways voluntarily to do it, but [there are] not enough resources available to
3
�us, because we are just resettling five years ago and it’s just not enough resources available to us. So
we call on the U.S Government, which at the time [it] is the State Department that is responsible for
resettlement to give us the funding. And so they did earmark some five million dollars to those selfhelp groups, mutual assistance groups, to apply. And if we did qualify they would give us the grant to
provide English as a Second Language, and orientation to resettle, and Employment and Training. So
that’s how I submit an application, because they sent out what is called a “Request for Proposal”
across the United States. And we are among the four or five Mutual Assistance Associations that
received that funding to provide Employment and Training here.
K: Was that the same as the Targeted Assistance Grants Program, or is that something different?
H: Separate.
K: Separate, okay. We won’t talk about that.
H: Target Assistance is different. (K: Okay) So that is the Self-Help Project from the Indochinese
Refugee Foundation.
K: Which was later renamed, years later, to the (--)
H: Employment Training.
K: Employment, yeah.
H: Yes, yes, because – well, before I jump into that. That is how the Mutual Assistance Association
transformed itself in this activity through the Self-Help Project because we believe that we can do it
just as well as anyone else. And in doing that we really make a special effort to find qualified
Vietnamese, qualified Cambodian, qualified Laotian refugees unlike many VOLAGs that relied on
American staffs. We screen ourselves to ask them to provide us staff for these services. The only ones
that we need are Americans who are skilled in teaching English as a Second Language, who are skilled
in running the businesses of Self-Help Project. So that’s how we recruited Miss Jacqueline [Fidler]
Moloney as the Project Director, and Miss Elise Martin as an English language teacher. But the rest of
the staff, and these are very important people, the Vietnamese social workers, the Cambodian social
works, Laotian social workers to go out and do the actual helping of refugee families that came to
Lowell.
K: Okay, I’ll move to Lan. Oh –
4
�H: Just one more step.
K: Okay, go ahead.
H: The first one hundred families in Lowell consist of about maybe four or five hundred people, mostly
children and women. There are very few men, okay, because as you can understand the men were
killed in the war or they run all over the place. So the fact that from 1979 to 1982 there’s a large
number of children that need to go to school, there’s quite a few women that need to get the health,
medical health, mental health and welfare, creates some kind of pressure on the community, but
because of the capabilities of these native social providers, workers, they did manage so well that their
reputation gets across the United States to the other clusters. And the problem with that is that it
creates what is known as the second migration. It creates the attraction for Cambodians, for Laotians,
from other clusters who are in South Carolina, who are in Louisiana, who are in Minnesota, who are in
Oregon, who are in California, to drift on their own, nobody brings them here, but on their own they
slowly migrated to Lowell. That increased the population several folds that nobody anticipated. No
one from the State Department, the Department of Health, Education and Welfare – in those days
HEW is also the one that provided the funding – and we did not anticipate that, definitely. We didn’t
know what’s happening there. So that creates a kind of pressure on the host, on the city of Lowell.
K: Were you able to get more funding from the state because of that influx?
H: No! There’s no (--) [Laughs]. That’s the problem. That’s the original problem that creates a lot of
pressure. That’s where my wife came into play.
K: Okay. So [addressing Lan] what were your duties as President of the IRF?
L: Well I immersed [myself in] an effort to relieve the community at large of number one, the
challenge of housing and feeding the refugees and their families. I realized [the need to] get them to
be self-sufficient. Get them to be able to communicate in English and give them an opportunity to
work and earn the bread for their family. I realized that if we don’t want to add any more burden to
the community then we have to seek help from the prospective employer to take part of the, to
provide you know, some limited English language capability and job training for their own employees.
So I went into different companies and appealed to them, that if they like to have good and faithful
employees, then they have to provide some extra services to their employees. For example, the
provision of on-the-job English training. So we came to the company at first learning the job ourselves
and what kind of English that the employees would need. And we developed a curriculum for job
related English training. And we also appealed to the company to provide at least one hour a day for
their employee who came from Vietnam, Laos and Cambodia to learn English on the job, and also to do
5
�show-and-tell on how to do the job, you know, more efficiently. And it turned out that the curriculum
that we helped to develop is very helpful. And the employers are very happy with it. The employees
are very excited about it. So I think all in all the placement of, you know, the refugees into entry level
jobs is not difficult at all. And we started out with one company at the time. And the first one in
Lowell is Lowell Lingerie, which is a textile company. And then we went into Billerica to get into a little
bit of a higher skilled job. At Lowell Lingerie it’s basically training stitchers, you know, who can work on
a sewing machine and do the sewing job. And when we brought the project to BASF, which is a
medical instrument manufacturing company – [H: Medical instruments.] –medical instruments
producing company, it worked out also very well. The job requirement was a bit higher than at Lowell
Lingerie. And it worked out fine. And then we brought it into Bedford with Bedford Glen Hotel and
Resort Center, to train housekeepers, and people in the food processing area. So these are examples
of the three companies lend a hand into the recruitment training maintaining their employees who
came from the Southeast Asian Community.
K: That’s great.
H: That explains the switches, the changes in name of this Self-Help Association, because the Self-Help
start with the resettlement mostly, but by 1982, ‘83, as you know, it split. The program changed name.
And the reason for that is that we’ve now set up the process of recruiting Cambodian, Laotian,
Vietnamese to be providers themselves, to be direct participants themselves. Now we manage to get
them into three separate identities. I don’t know if you realize Indochinese is an umbrella, broad
umbrella, but the fact that the Cambodian are to help themselves, the Vietnamese are to help
themselves, the Laotian are to help themselves, became a reality around 1982, ‘83 – that’s the turning
point. That’s when the Indochinese Refugee Foundation focused on Employment and Training.
K: Did [focusing on] that have anything to do with the struggling economy that was happening at the
time just right in the early 80s?
H: The economy actually is part of the issues, but at that time I think we mostly focused on providing
services. And when we applied for funding for the Mutual Assistance Association we were focusing
mainly at the beginning on resettlement, but by 1982, ‘83, the Employment and Training became very
important, critical because there’s pressure to place these people and get them out from dependency
on welfare. So maybe it played a role, but I don’t think that’s a major role. The major role is the
pressure put on the community, the host community, that means the Lowell inner city agencies, and
that coming to issue is education too, the children, schooling. And that’s where my wife again has to
do the advocacy with the help of city fathers. She can tell you about the effort to do that.
6
�L: I guess, you know, at that time, the practice of school desegregation started in the Lowell Public
Schools, because some educators believed that the Southeast Asian children should be integrated into
different schools rather than concentrated in the Acres area, you know, which is also in the heart of the
Lowell area.
H: Also that’s the low cost housing, that’s where the refugees kind of get stuck into. So the children,
you know, naturally are placed into the Acres school and they are all over, in the closet, sitting in the
hallways, etc. They even rented spaces from the YMCA and to house the children.
L: Wherever they can find space for the children, but mostly concentrated in the number schools in
the Acres area. And both the parents and the teachers are not happy about that. No, no, not just the
community, not just the students. So the school undertook a desegregation, it started out with busing
children across the school district rather than concentrated them in one area. At first the movement
or the practice was met with a lot of challenges from not just the community, but from the teachers
themselves. In addition, because parents in the Belvidere area of Lowell would not like to have refugee
children attending the same school with their children.
H: They fall behind and sort of drag the mainstream students. There are a lot of problems then.
L: However I believe that there is a short vision from both the parents and schools. I believe that
diversity started in the school system. You don’t have to wait until the student graduates and is
suddenly met with the challenge of being different. That’s what my personal belief [was], and I fully
agreed with the school desegregation and supported busing of students to different schools in the
district, rather than a concentration of refugee students in a couple of schools. And I was very
fortunate to get the support of first, the Dean of the Graduate School of Education from UMass Lowell.
So together we provide training to the teachers on how to work with students of different cultural
backgrounds and different English capability. So when teachers felt their job was very rewarding –
challenging, but very rewarding – then they started to feel like diversity needed to be started in the
school.
H: I think in addition to that there was such a large influx of children from the refugee community that
the school system was overwhelmed. And because of that there was a lot of resistance not only to
school, but also to refugees and immigrants that fled into Lowell, and they start a movement of antirefugee, anti-immigrants. And in fact it involved the city mayor [Dick Howe]. He had to come up and
justify why, you know, what are we going to do with all of these kids in the school? And so I recall a
time when Dick Howe I think called on us to do something. And so Lan was the one that joined him to
go to Washington to demand more support, you know? And I remember she made a couple of trips
7
�with him to HEW, what’s that, Health, Education and Welfare Department to get funding. We got a lot
of additional funds from the federal government to support the school system here.
L: In fact, you know, in the period of five years from a joint effort between the mayor of the city, the
superintendent of schools (H: Mr. Mroz) yah, Mr. Mroz, we went to Washington, DC and knocked at
the door of then Senator Kennedy and Congressman Atkins.
H: Paul Tsongas.
L: Yes, Paul Tsongas, and all together they were able to advise us how to approach in terms of applying
for funding from a pool of money for what they called the Dire Need of Refugee Resettlement, which is
a federal pool of money. And in the period of five years we were able to bring in more than two
million dollars [K: Wow] to this school system, the public school system in Lowell. So it alleviated the
school budget quite a bit, and they were able to hire ESL teachers, guidance counselors, and also to
provide some limited services to students, like free lunch, you know, for the children. So all in all I
think it’s an effort of a community, you know, together with the parents to make school for the
children from refugee families available to them and also it’s a pleasant experience.
K: You were also involved on an Affirmative Action Committee at the, I think maybe at UMass Lowell?
Do you remember?
L: I think (--) Correct, I think at UMass Lowell I was asked to join as a group of faculty to assist the
person in charge of the Affirmative Action Program, or at the time I think it was known as EEO, which is
Equal Employment Opportunity (--)
H: Equal Employment Opportunity.
L: Yes, Equal Employment Opportunity, which is a kind of a different look at Affirmative Action. It’s a
matter of wording, but I think it’s more than that, because with EEO, people feel like, well I can work
with you, but with Affirmative Action Program, it looked like, I have to accommodate you. So I think
it’s a slightly different perspective, but is very helpful you know, to get any initiative started.
K: Do you think there was a problem of discrimination against refugees when they came to Lowell, or
do you think it was more (--)
L: I think there’s a level of challenges. I wouldn’t say discrimination. I think the physical appearance of
children, or adults, from Southeast Asia is very much different from the so to say Caucasian
mainstream. The ability to communicate is also different. And people usually do not have time to
8
�understand and to be patient enough to make themselves understood. So I think it created challenges,
but I wouldn’t say discrimination.
K: So the building where the IRF was kind of held, or, was at the International Institute. Were there
any other associations that used that building?
H: Well from 1980 up until 1983 there’s only one, the Self-Help Project that has the funding to pay for
the rent and the classrooms at the International Institute of Lowell, on High Street. And the other, the
Cambodian Mutual Assistance Association, the Laos Mutual Assistance Association and the Vietnamese
one, were just beginning to perform as social, cultural groups. They used the facility under our, the
Indochinese Refugee umbrella, and we try as much as possible to facilitate the facilities for them. And
in fact we know that – because I’m fully familiar with the history, the rivalry, the hostility – to be
honest with you there’s hostility among the Vietnamese, and the Cambodian, and the Laotian back in
their own country. This is nothing new. So that as the supervisor of the Indochinese Refugee and the
Self-Help Project, I have to anticipate what’s going to happen once each group develops their own
identity. Sort of to reassemble themselves here in Lowell, to gain their own footing in Lowell, they
wanted to be independent from one another. And that is when we prepare the way, honestly at that
time as the program supervisor I don’t expect it to last any more than five years, and that’s exactly
what happened. By 1985 we want to be sure that each one of them can provide service to themselves,
and that the Indochinese would [proceed] in the background and would give up the service providing
for any one of them. Okay, so Miss Keirstead should be the one to tell you how we pulled back and
how the Laotian, the Cambodian, and Vietnamese applied, with her help, their own funding to give
direct support to each other, and that the Indochinese would no longer be there for them. And so in a
way the rental for the International Institute was paid by themselves, no longer [the IRF] by 1985.
K: So after 1985 it seems like you started serving on several advisory councils?
H: That’s correct.
K: So was that kind of the shift with your involvement?
H: That’s correct, yes. Well at that time there was a lot of opposition, a lot of anti-refugee, antiimmigrants across the states, and so it really took more advocacy in the public domain than giving
services to the new refugees. And I really think at that time, I wish I could still stay local, but the
pressure for me to get into the state level to do the advocacy become so critical and there was nobody
else who was doing that. So that’s how we sort of get moving onto that level.
K: So what were some of the things you did as part of the Education Task Force?
9
�H: In, not so much in the Education Task Force, it’s mostly in trying to create a place in the state
government to advocate for refugees. I was very fortunate that in 1982 I had the connection with a
team of four or five persons in Boston. These are volunteers. These are some of the social workers,
but they are volunteers in helping refugees, and that included Dr. Don Luce, Jim Lavelle, from the
Indochinese Psychiatry Clinic, Holly Lockwood from the South Cove Mental Health Center, Kathy Lique
from the Boston School of Social Work and me from UMass Lowell, to petition, to draft a petition, for a
kind of an advisory council to the governor. And when Mr. Dukakis was elected for the second term as
Governor of the State, in fact we go through his wife Kitty Dukakis, to ask him to take a positive role for
refugees. He established an advisory council after his election. He created the refugee advisory
council, on April of 1982. So we start off in the fall of 1981 and helped create a council for him. And
from then on it goes on to advocate for refugees across the state. In 1985 we were fortunate to have a
state senator from Lawrence/Methuen, her name is Patricia McGovern, who really, who was the Chair
of the Ways and Means Committee, you know that’s money, Ways and Means is where the funding is,
to provide several million dollars, I think it’s about twenty, twenty-seven million dollars funding for
cities that have high refugee impact and that’s known as the Gateway Program.
K: Were there any other committees that either of you served on that you’d like to talk about? Those
were just the ones that I saw in the archives.
H: So I served on the Advisory, the Governor’s Advisory Council. I was one of the co-chairs of that.
And I also served as co-chair of the Gateway City Program. It was established we had to hold hearings
to see whether the city can justify to receive the money. So we have to hold hearings in twenty plus
cities to see what they need, and to see whether the agencies, the state agencies can really provide
service to refugees in their cities or not. So we hold whatever, you know, is required as hearings
committee. And there are reports. I don’t know if we have the collection here, but the state do have
these hearing reports from the Gateway City Program.
K: So who was at the hearings?
H: There are, the states have many agencies that provide social services. Mental Health, okay,
Welfare, what is, WIC is for women.
L: For women and children prenatal and natal care.
H: Employment training, there is a Labor Department, but in the state what is it called? I forget, it’s
employment training, really placement training.
10
�L: Employment and Training.
H: The Office of Employment and Training. There are about seven or nine agencies, the state agencies
that deal with refugee trainees. That do not have any you know, in order to get the services you have
to be eligible. And in order to be eligible you have to be a legal resident. Refugees are not legal
residents. You have to remember that. So they are not eligible until the governor issued a new act
authorizing the agency to admit refugees into their services, and that is really where it opens access to
refugees to come and apply for employment training, or apply for welfare, or apply for women and
children assistances. So we really work on that state level between 1985, 1990, but I end my services
by 1989.
K: So speaking on health, were there any significant issues with refugees receiving health care or
mental health care?
L: I think that is a poorly situation. In Vietnam, or Laos, or Cambodia, mental health is not perceived as
a sickness. It’s perceived as karma. You know in your previous life you must have done something
wrong so therefore you pay for it, you know, in this life. That you [are not mentally stable], because of
something you did in the past, in the previous life. So that is one challenge from the patient
perspective of, “what’s wrong with me?” “Do I need help?” Or “This is my karma. I have to live with
it.” And from the perspective of the service provider, guidance and counseling that is appropriate for
the cultural background of the patient was not available. So therefore in dealing specifically with
mental health issues, it is not easy neither for the service provider nor for the patient. So a lot of
education has to be provided before the patient is ready to receive services, and before the medical
staff, or the counselor is ready to provide the service.
H: Well I can remember one incident or a controversy back in those days that creates a lot of issues for
both schools and parents. In the Southeast Asian community, the Laos, and Cambodian, and
Vietnamese, when you catch a cold what do you do? You don’t take aspirin or anything like that. You
have what’s known as coin rubbings. I don’t know if you’re familiar with coin rubbings. They, in order
to increase skin heat, they rub coins over your neck in the back. And when the kids come to school and
they see all these rubbing marks they say, “Abuse, abuse, child abuse,” from the parents. And so
there’s a huge controversy about what’s going on between parents and children, and it takes a lot of
explanation, a lot to the medical staff, to the school, to explain that’s not abuse of children it’s kind of a
medical treatment.
L: Remedy.
11
�H: Remedy for cold, okay. That became a controversy across the refugee community in the U.S. And
they have to have medical doctors from different, you know, perspectives come and explain and write
articles to explain that it is not really an abuse of children. And we here too, are asked to explain
what’s going on with the children, and we have to go to school and explain it to them.
L: And I think, you know, Jim Lavelle who was at the time coordinating the mental health services
providing (H: veterans) at Saint Elizabeth Hospital in (H: In Brighton) in Brighton, would have to do a
lot of education, you know, explaining to both the physician and the parents, to know how to approach
mental health assistance in a very appropriate way.
K: Were there any (--) Going back towards the schooling, were there any controversies with having
bilingual classrooms, or having classrooms set aside for refugee children?
L: There was a movement at the time across the U.S. cities and communities of English as the only
language taught in the schools.
H: Well there were leaders, community leaders, there was George Kouloheras, Lowell school
committeeman who submitted a petition to the legislators, to the state officials, to make Lowell as the
English language school, English language only in school.
L: English only in school. But I guess, you know, there is a transition period whereby students and
teachers need to communicate with each other in order for education or learning to happen. And in
that transitional period, there’s a lot of study that’s been done indicating that bilingual programs –
which means that the subject is being taught in two languages, in English and in the home language
also – would shorten the transitional period for the student into mainstream classroom. And so you
know there’re a lot of challenges that the teachers, the school district and the students are facing and
they try to work out a better way to receive education and to provide education services.
K: There was also a campaign called “Jobs for New Americans.” Do you remember exactly what that
was about, or if it was connected to the Self-Help Project?
H: It’s not connected to the Self-Help Project. How that came about I’m not familiar with.
K: Okay. What was one of the, what do you think, each of you, was your biggest challenge with
working for the IRF, or what was the biggest challenge you faced?
L: I don’t think that you know, there is a notion of the biggest or the smallest challenges that we were
facing at the time, but it is the awareness of, we need to do more work in order to make things happen
12
�either in schools, in hospitals, in the community. And when we came to terms with that challenge, you
know, everything we did was trying to smooth the way and make the challenges less challenging. So I
think we both, you know, the service providers and the service recipients, realized that, it’s just a
matter of making it work. So it’s a challenge, but there’s no big and no small one.
H: The only one of my concerns in those days when we [first] established the Indochinese Refugee
Foundation, [we] focused mostly in Boston, because that was the time when refugees came and
resettled in Boston. But by 1980 the population shifted to Lowell, the refugee population shifted in
Lowell and we had to focus so much work in Lowell that we left out Boston. And in that sense I felt
kind of sad that I could not, we could not do much more for those refugees in the Boston area. And to
that extent the members on the Refugee Foundation Board could not give us, lend us more support,
because most of them were in Boston, they were not in Lowell. However they did come every month
faithfully to the meeting, the board meeting here in Lowell in order to lend us support. We just could
not have enough resources, have enough strength to lend more work to the Boston area. But in a way
we felt that they gave us more support than anybody else that could help us to move on, to establish
the kind of services that we were able to do here in Lowell. So that, I would say that’s the only thing.
K: You spoke about how refugees ended up coming here because of the relative success of the
resettlement program here. Do you think that was the big kind of influence in why there’s such a big
(L: influx) Cambodian population now? Is that the explanation?
L: I think for, you know, that concentration of refugees from Southeast Asia into Massachusetts and
into Lowell, there were three situational factors that influenced the movement. One is the availability
of beginning low skill jobs. The number two factor is the availability of housing, low income housing.
And the number three factor is actually quite important. There are Buddhist Temples, places that are a
different religious entity that are available in support of the refugees who live, or who want to, who
were drawn to Lowell. So I think these are the three major factors that fuel, or attract the second
migration movement into Lowell.
H: These factors are very important, but I think the initial factor is, I believe, the fact that we perhaps
were the first organization that insisted on having a Cambodian, a Laotian, a Vietnamese native to do
the assistance to provide the kind of outreach, resettlement and employment training support within
the refugee communities. That really provided the sense of confidence that we understand what they
have to go through and we know what we can do to help them here. That sort of created a wave, an
appeal to those who are from elsewhere, from other clusters, to drift into Lowell. That I think, that
created the increases in population, and that also increased the support, the social support, the
cultural support, I think critically it’s the cultural, social support that brought about the Temples, that
brought about you know, the family clusters. Otherwise if you just have housing placement alone,
13
�anywhere else in the U.S. you can have that. Housing, jobs, you can go anywhere, but without that
value system, the social, the cultural values that “This is my people,” it will not attract them to come.
K: Do either of you have any other stories you’d like to share from the time, any specific experiences
with somebody?
L: Well actually I think that the interview with the information that we share with you thus far, you
know, would provide a sufficient story of resettlement, of the first wave, the second wave, the third
wave of refugees and immigrants from, you know, Cambodia, from Laos, and from Vietnam. When
you work more on the transcription, if you feel like you need some more information please feel free
to contact us.
K: Okay.
H: Well I just have a little story that I happened to experience. And that is, when we explained the
conditions of refugees in Lowell to Kitty Dukakis, she nearly cried. And she was the one that really said,
“Let me see what I can do.” In 1979 she paid her way to Cambodia, to Thailand in the border. And she
came back and hosted, adopted a Cambodian kid. I mean to me that is something that I will never
forget.
K: How do you think your time working for the IRF has influenced you?
L: I usually think that if I receive some good advice or some services from somebody then I mark on my
bucket list that I will find the opportunity to pay back. And I think the most satisfying feeling that I had
in volunteering my time for more than thirty years in the resettlement of refugees is a way, a very
small way, of paying back.
H: For me I think that it changed my life really. I came here to be a professional. Okay, I came not as a
refugee. I came as a student, went to high school in Waltham. I don’t know if you know anything
about Waltham. In those days back in the 1950s there was not a single Asian around let alone a
Vietnamese. I went to Boston College to get my degree so that I could go home and, you know, be
someone important. The feeling that I’m home-rooted here in Lowell because of that experience,
volunteer work, helping refugees, my own people and getting to know a lot of good people, really
profoundly affected my life. I cannot tell you how much, like Chet Atkins, Congressman from I think
Groton or, no, not Groton, Concord, or Kitty Dukakis, or Elise Martin and Jackie Moloney. These people
affected my life deeply. Made me feel I am rooted here. So I can tell you that really helped me more
than anybody else. Thank you.
14
�End of Interview
jw
edited by kc
15
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Oral Histories, 2016
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Oral Histories, 2016. UML 4. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
Four oral history interviews with former staff and board members of the Indochinese Refugees Foundation, Inc., an organization that helped resettle Southeast Asian refugees in the greater Lowell, Massachusetts area during the 1980s. Oral histories were conducted with Jacqueline (Fidler) Moloney, Carol Keirstead, Elise Martin, Hai Pho, and Lan Pho. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml4">https://libguides.uml.edu/uml4</a>.<br /><br />The entire collection is accessible on this site.
Creator
An entity primarily responsible for making the resource
University of Massachusetts Lowell
Relation
A related resource
The collection finding aid, <a href="https://libguides.uml.edu/uml4" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml4</a>.
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Lan Pho and Hai Pho oral history interview (edited) transcript, 2016
Description
An account of the resource
The edited transcript of an oral history with Lan Pho and Hai Pho on their experiences establishing and supporting the Indochinese Refugees Foundation, Inc. Other topics discussed include their involvement helping refugee communities after the the IRF closed.
Creator
An entity primarily responsible for making the resource
Pho, Lan T.
Pho, Hai B.
Connerty, Kale
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Oral Histories, 2016
Publisher
An entity responsible for making the resource available
University of Massachusetts Lowell
Date
A point or period of time associated with an event in the lifecycle of the resource
2016-10-05
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
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15 p., 21.5 x 28
Language
A language of the resource
English
Type
The nature or genre of the resource
Text
Identifier
An unambiguous reference to the resource within a given context
uml4_16.14_i002
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Lowell, Massachusetts
Subject
The topic of the resource
Community organization
English language--Study and teaching
Lowell (Mass.)
Nonprofit organizations
Occupational training
Political refugees
Refugee families
Refugee issues
Refugees--Southeast Asia
Refugees--United States
Social service
Unemployed--Services for
Oral history
2010-2019
Cambodian Mutual Assistance Association
Cambodians
Documents
Indochinese Self-Help Program
Laotians
Lowell Lingerie Company
Lowell Public Schools
Mutual Assistance Associations
Stouffer's Bedford Glen Hotel
The Acre
Vietnamese
Vietnamese Mutual Assistance Association
-
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Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Oral Histories, 2016
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Oral Histories, 2016. UML 4. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
Four oral history interviews with former staff and board members of the Indochinese Refugees Foundation, Inc., an organization that helped resettle Southeast Asian refugees in the greater Lowell, Massachusetts area during the 1980s. Oral histories were conducted with Jacqueline (Fidler) Moloney, Carol Keirstead, Elise Martin, Hai Pho, and Lan Pho. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml4">https://libguides.uml.edu/uml4</a>.<br /><br />The entire collection is accessible on this site.
Creator
An entity primarily responsible for making the resource
University of Massachusetts Lowell
Relation
A related resource
The collection finding aid, <a href="https://libguides.uml.edu/uml4" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml4</a>.
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Lan Pho and Hai Pho oral history interview audio recording, 2016
Description
An account of the resource
The audio recording of an oral history with Lan Pho and Hai Pho on their experiences establishing and supporting the Indochinese Refugees Foundation, Inc. Other topics discussed their involvement helping refugee communities after the the IRF closed.
Creator
An entity primarily responsible for making the resource
Pho, Lan T.
Pho, Hai B.
Connerty, Kale
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Oral Histories, 2016
Publisher
An entity responsible for making the resource available
University of Massachusetts Lowell
Date
A point or period of time associated with an event in the lifecycle of the resource
2016-10-05
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
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2 audio recordings; 01:02:10 and 00:07:20
Language
A language of the resource
English
Type
The nature or genre of the resource
Sound
Identifier
An unambiguous reference to the resource within a given context
uml4_16.14_i004
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Lowell, Massachusetts
Subject
The topic of the resource
Community organization
English language--Study and teaching
Lowell (Mass.)
Nonprofit organizations
Occupational training
Political refugees
Refugee families
Refugee issues
Refugees--Southeast Asia
Refugees--United States
Social service
Unemployed--Services for
Oral history
2010-2019
Cambodian Mutual Assistance Association
Cambodians
Indochinese Self-Help Program
Laotians
Lowell Lingerie Company
Lowell Public Schools
Mutual Assistance Associations
Sound recordings
Stouffer's Bedford Glen Hotel
The Acre
Vietnamese
Vietnamese Mutual Assistance Association
-
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PDF Text
Text
UNIVERSITY OF LOWELL
INNOVATIVE EMPLOYMENT PROGRAM
VOCATIONAL ENGLISH AS A SECOND LANGUAGE (VESL)
and
EMPLOYMENT ORIENTATION
Volume 1: Housekeeping Department
prepared for
STOUFFER'S BEDFORD GLEN HOTEL
by
Dr. Hai B. Pho, Editor
Lan T. Pho & Joan DeWitt Seeler, Technical Writers
THIS CURRICULUM IS PREPARED EXCLUSIVELY FOR STOUFFER'S BEDFORD
GLEN HOTEL BY THE UNIVERSITY OF LOWELL/INNOVATIVE EMPLOYMENT
PROGRAM UNDER A GRANT WITH THE DEPARTMENT OF PUBLIC WELFARE, DR.
HAI B. PHO, PRINCIPAL INVESTIGATOR.
ALL RIGHTS RESERVED. NO PART OF THIS BOOK MAY BE REPRODUCED IN
ANY FORM WITHOUT WRITTEN PERMISSION FROM THE AUTHORS.
1 UNIVERSITY AVENUE . LOWELL. MASSACHUSETTS O 1 854
TELEPHONE (61 7) 452 - 5000 , EXT 2270
�)
UNIVERSITY OF [OWELL
INNOVATIVE EMPLOYMENT PROGRAM
VOCATIONAL ENGLISH A ASECOND LANGUAGE CVESL)
S
AND
EMPLOYMENT ORIENTATION
PREPARED FOR
HOUSEKEEP'.I;NG DEPARTMENT
BY
LANT. PHO
University of Lowell
JOAN DEWITT SEELER
Jewish Vocational Services
1 UNIVERSITY AVENUE, LOWELL . MASSACHUSETTS O 1 854
TELEPHONE (61 7) 452 - 5000. EXT 2270
�INTRODUCTION
The Stouffer's Bedford Glen Hotel curriculum is an instructional
pack.age of Vocational English as A S~cond Language (VESL) and
employment orientation (EO).
The objectives of the curriculum are (1) to familiarize students
with job related English, (2) to improve their English comprehension level
both listening and speaking, (3) to provide them a better understanding of
work procedures, machinery and equipment, company regulations, personnel
policies, occupational safety and interpersonal communication~
etc.
',
The curriculum is written for students who have completed a beginning
course in ESL.
The focus of this curriculum is on job-related vocabulary
and conversation.
Basic grammar is reviewed through presentation of
vocabulary and job-related dialogues.
Teaching methods include show-and-tell, illustration, simple explanation,
listening and speaking drill, situational role playing, etc ...
*************************************************
*
*
* This curriculum is prepared by the University:
*
:
:
:
:
:
:
:
of Lowell, exclusively for Stouffer's Bedford:
Glen Hotel, under a grant with the Department t
of Public Welfare.
t
All rights reserved. No part of this book:
may be reproduced in any form without written
permission from the authors.
:
t
*
*
*************************************************
1
�TEACHER'S NOTES
In general the VESL focus should be on speaking and listening,
with reading and writing assigned as homework if desired.
A number of
students may be non-literate; therefore, the aim of the class time
should be to enable the student to understand and use the vocabulary
and grammar orally.
visually first.
All terms should be introduced orally and
When possible real items should be used in class.
Flashcards and written dialogues -and stories should be used for
and review.
The choice of drills are left to the
teacher's discretion, but those that require the highest percentage of
the student's conversing are recommended.
After students can produce
the dialogues comfortably, they should use other vocabulary items, and
terms from their previous knowledge.
Where supplementary vocabulary
items are indicated, or if a class has a low level of English
proficiency, the teacher should concentrate on the most important
vocabulary items and attempt to finish all the topics within a
three-month term period rather than try to cover all vocabulary and
not finish all the topics.
Employment orientation (EO) is composed of numerous topics
related to employees' performance and job satisfaction.
This
curriculum will present EO terminology and concepts in three ways:
1.
Essential terminology will be presented in the VESL lesson.
2.
Most concepts will be presented in a story-format when it is
not essential for the student to express specific
terminology in English.
3.
Some EO will be presented as direct translation from the
company/personnel policies or employee's manual.
EO terminology or concepts should be explained in the most simple form
to assure full understanding on the part of the students.
A review of
the company regulations and its personnel policies by the teacher is
essential.
Interpretation services of bilingual tutors are strongly
recommended.
Whenever bilingual tutors are available, students can be grouped
together by their ethnic background.
Each tutor will be conducting
listening and speaking drills with his/her group.
2
In addition,
�arrangements should be made to involve management staff and personnel
office staff in class presentation .
The curriculum is structured on a daily unit during the first
month of the training program.
For the last two months it is
structured into weekly units.
The following texts can be used as reference to this curriculum:
1.
EVERYDAY ENGLISH--STUDENT BOOK 2 B, edited by Linda Schurer,
The Alemany Press, 1980.
2.
ENGLISH FOR YOUR FIRST JOB, David Prince and Julia Gage,
Edmonds Community College, Washington, 1981.
3.
ENGLISH FOR ADULT COMPETENCY, by Keltner, Howard and Lee,
Prentice Hall, Englewood Cliff, N.J. 07632.
3
�FUNCTIONAL OVERVIEW OF CURRICULUM
MONTH 1:
STOUFFER'S BEDFORD GLEN HOTEL
A GENERAL OVERVIEW FOR ROOM ATTENDANTS
Week 1:
Employment Orientation (EO):
Stouffer history - Hotel layout -
Outlet - Overview - Hours of operation - Guest relations
Vocational English As a Second Language (VESL):
- Recognizing work areas
- Understanding general duties
- Guest relations
- Understanding directions
- Asking for clarification
Week 2:
EO:
Working conditions - Safety
VESL:
Application Form Vocabulary
- Job interview
Paycheck
Calling in sick
- Working conditions, a daily schedule
- Safety on the job
Week 3:
EO:
General Personnel Policy Information
- Probationary period
- Employment policies
- Statement on the Union
VESL:
Guest Room :
- Items
- Procedures
- Guest relations
- Teamwork
4
�Week 4:
EO:
Affirmative action~ Open door policy on problem solving
VESL:
Acknowledging that you understand directions given.
Guest
room (continued)
- Items around the bed
- Closet and folders
- Bathroom
- Good work and bad work
MONTH 2:
A ROOM ATTENDANT AT WORK - PERSONNEL POLICIES
Week 1:
EO:
Wages and benefits, hourly rate, straight time, overtime
VESL:
Guest relations, conversations
Week 2:
EO:
Wages and benefits (continued)
VESL:
Filling out a Maid Sheet and other reading's,
Common housekeeping problems
Week 3:
EO:
Your paycheck
VESL:
People you will meet
Week 4:
EO:
Other fringe benefits
VESL:
Tips
MONTH 3:
INTERPERSONAL RELATIONSHIPS AT WORK, PERFORMANCE APPRAISAL,
REVIEW PERSONNEL POLICIES AND EMPLOYEE'S RIGHTS AND
RESPONSIBILITIES
Week 1:
EO:
Accident at work, review personnel policies
VESL:
Work habits
Week 2:
EO:
VESL:
Rights and responsibilities
'- Taking breaks
- Days off
- Introducing self
5
�Week 3:
EO:
Discretionary procedure
VESL:
- Talking to fellow workers
- Asking for property
- Acknowledging a mistake
Week 4:
EO:
VESL:
Employee services
- Performance review
- Promotion/transfer
- Cut back in hours
- Lay off
- Termination
6
�STRUCTURAL OVERVIEW
MONTH 1
Week 1:
Imperatives
Infinitive with "want"
Adverbs of time: "now", "later", "today"
Direct address
Modals: "should", "have to"
Adverbs of frequency: "always", "usually", "sometimes",
"never"
Adverbs: "here", "there"
Week 2:
"WR" questions: "what", "how", "who", "when", "where",
"why"
Modals "may", "can"
Indirect objects
Adverbs of frequency
Week 3:
Passive "is called"
Use of "or"
Review of past tense
Modal: "may be", "might be"
"Need to"
Conditional: "if"
Week 4:
Negative: "don't"
Cardinal number "first"
Adverbs: "again", "now"
Imbedded sentence: "make sure that", "Claire said
that ••. "
Two word verbs: "turn off", "on", "clean down", "wash
out", "clean up"
MONTH 2
Week 1:
Comparative "more", "er"
Adverbs: "very", "-ly"
Week 2:
Prepositions: "on", "under", "near", "to", "in", "up"
Modal: "'d better"
Future - "I'll"
7
�Week 3: - Adverbs: "not yet", "too", "rest"
Week 4:
-
2 word verbs: "break out", "take off", "hose off"
2 word verbs: "turn on/off", "shut off"
Preposition: "down"
Week 4: - Participles: "jammed", "stuck", "broken"
(cont.)
Imbedded sentence: "I think
II
- Modal: "should", "can", "have to"
- Comparative: er, more, est
- Future Tense
- Imperatives
MONTH 3
Week 1: - Adverb: "only"
- Imbedded sentence: "I think that
II
Review "WH" questions
past tense
future tense
demonstrations: "this", "that", "these", "those"
Week 2: - Possessive pronouns
- Tenses: past, future
Week 3: - Conditional: "if", "when"
- Tag question"
---- ,
aren't you"
- Conjunction: "but"
- Adverbs: "really", "just"
Infinitives: "with", "want" and indirect object
Week 4: - General Review
8
�MQNTH 1:
STOUFFER'S BEDFORD GLEN HOTEL
Week 1:
Day 1:
GENERAL ORIENTATION, HOTEL LAYOUT, PEOPLE YOU SHOULD KNOW
The First Day at Work
-Welcoming remarks from the company representative
-History of the Company
-The organizational chart
-The physical facilities:
employee parking lot, employee
entrance, loading deck, security check, emergency
exit, red fire extinguisher, no smoking sign, employee
locker rooms, uniforms, restroom, employee cafeteria
-Breaks:
15 minutes in the morning and afternoon
-Lunch (or Supper):
-The time card:
30 minutes unpaid .- meals are free
time clock, punch in, punch out
Job Overview
The job of a section housekeeper in a Stouffer hotel
is to provide our guests with clean, comfortable rooms,
and to work in cooperation with other members of the hotel
staff to ensure the high level of personalized service our
guests have come to expect from Stouffer's.
The section
housekeeper is responsible for dai:ty cleaning of an 11, 13
or 16-roqm section of the hotel, depending on individuals
work hours.
Opening Duties
1
Go to locker room and put uniform on.
2
Pick up time card.
3
Pick up assignment card and keys.
give time card to supervisor.
4
Pick up caddy, then go to linen closet.
9
Punch in at Time Clock.
Make sure you
�Welcome to Stouffer's Bedford Glen Hotel
On behalf of the entire staff, I welcome you to the employee family at
Stouffer's Bedford Glen Hotel.
In the short time we have been open, Bedford Glen has built it's reputation
on exquisite decor and furnishings, exceptional food, and most of all, the high
quality of service and friendliness provided by our employees.
At Bedford Glen, mediocrity is not acceptable.
We look to you to perform
your job in the best possible manner so that we may continue to provide the best
quality of guest services.
Congratulations on joining our team.
I look forward to meeting you and working
with you in the months to come.
Donald P. Bomer
General Manager
10
44 Middlesex Turnpike, Bedford, Massachusetts 01730 (617)/275-5500
�STOUFFER HISTORY
During the past 23 years, Stouffer Hotels has grown to become one of the
leaders in the hospitality industry. We take pride in our hotels and the
15,000 Stouffer employees who offer the highest standards of quality in
meeting the needs of our clients, our guests, and the communities in
which they live. Today, 23 hotels across the country boast the Stouffer
name including the famous Mayflower Hotel in Washington, D.C. Stouffer's
nationwide reputation for excellence is due largely to people like you who
have contributed to its past success.
Today The Stouffer Corporation is involved in nearly every facet of modern
food service. We are considered to be one of the leaders in the industry.
The corporation is growing rapidly and expanding in many new directions with
new concepts, products, and sites for exciting new hotels.
The Stouffer Corporation is a part of Nestle Alimentana S.A., a world-wide
conglomerate, devoted to all aspects of the food industry and based in
Vevey, Switzerland.
Stouffer Hotels began in 1959,with the purchase of the already constructed
Anacapri Inn located in Ft. Lauderdale, Florida.
To date, there are 23 Stouffer Hotels in operation, and growth plans call for
50 hotels by 1990. This tremendous growth plan is being led by
William N. Hulett, President of Stouffer Hotels.
Stouffer Hotels have been built around quality oriented people who are dedicated to fine quality and .service throughout all of our hotels. A long
tradition of quality, comfort, and highly personalized guest service has
become the cornerstone in establishing new standards of excellence within our
hotels.
Stouffer Hotels today is a family of people who take pride in themselves,
pride in their individual responsibilities, and pride in a company that strives
for the highest in quality for its product, its services, its hotels, and most
importantly, its people.
The Stouffer history is a strong people-oriented heritage we can all be proud
to join. We want to welcome you as a new member of the Stouffer team, and offer
you the individual challenge and opportunity to develop with one of the fastest
growing companies in the American lodging industry.
11
�DIRECTOR OF
HOUSEKEEPING
r
ASSISTANT DIRECTOR
OF HOUSEKEEPING
I
COFFEE SERVICE
SUPERVISOR
LAUNDRY MANAGER
COFFEE SERVERS
LAUNDRY SUPERVISOR
FLOOR SUPERVISOR
LEAD HOUSEMAN
NIGHT MANAGER
NIGHT SHIFT
SUPERVISOR
ie.--, ---.------·
-
ROOM ATTENDANTS
DAY HOUSEMEN
NIGHT CLEANERS
,_.
N
I
SEAMSTRESS
LAUNDRY
ATTENDANT
I
LAUDNRY
PORTER
l
TURND(')WN
ATTENDANTS
NIGHT
HOUSEMEN
I
NIGHT
LAUNDRY
ATTENDANT
�STOUFFER HOTELS - LOCATIONS
Alamos, a Stouffer Resort
6160 N. Scottsdale Road
Scottsdale, Arizona 85253
Inn on the Square, a Stouffer Hotel
24 Public Square
Cleveland, Ohio 44113
Anacapri, a Stouffer Hotel
1901 North Federal Highway
Fort Lauderdale, Florida 33305
Lauderdale Surf, a Stouffer Hotel
440 Seabreeze Avenue
Fort Lauderdale, Florida 33316
Avalon, a Stouffer Hotel
9519 East Market Street
Warren, Ohio 44484
The Mayflower, a Stouffer Hotel
1127 Connecticut Avenue, N.W.
Washington, D.C. 20036
Stouffer's Battle Creek Hotel
50 Capital Avenue, S.W.
Battle Creek, Michigan 49017
National Center, a Stouffer Hotel
2399 Jefferson Davis Highway
Arlington, Virginia 22202
Bedford Glen, a Stouffer Hotel
44 Middlesex Turnpike
Bedford, Massachusetts 01730
The Oakbrook, a Stouffer Hotel
2100 Spring Road
Oakbrook, Illinois 60521
Stouffer's Cincinnati Towers
141 West Sixth Street
Cincinnati, Ohio 45202
Pineisle, a Stouffer Resort
P.O. Drawer #545
Buford, Georgia 30518
Dayton Plaza, a Stouffer Hotel
Fifth & Jefferson Streets
Dayton, Ohio 45402
Riverview Plaza, a Stouffer Hotel
First National Bank Bldg., Suite 1414
Mobile, Alabama 36602
Stouffer's Denver Inn
3203 Quebec Street
Denver, Colorado 80207
Stouffer's Somerset Inn
3550 Northfield Road
Shaker Heights, Ohio 44122
Stouffer's Dublin Hotel
600 Metro Place, North
Dublin, Ohio 43017
Stouffer's University Inn
3025 Olentangy Road
Columbus, Ohio 43202
Five Seasons, a Stouffer Hotel
350 First Avenue
Cedar Rapids, Iowa 52401
Valley Forge, a Stouffer Hotel
480 North Gulph Road
King of Prussia, Pennsylvania 19406
Greenway Plaza, a Stouffer Hotel
6 Greenway Plaza East
Sourthwest Freeway at Edloe Street
Houston, Texas 77046
The Waverly, a Stouffer Hotel
2814 New Spring Road, Suite 100
Atlanta, Georgia 30339
The Hamilton, a Stouffer Hotel
400 Park Boulevard
Itasca, Illinois 60143
The Westchester, a Stouffer Hotel
80 West Red Oak Lane
White Plans, New York 10604
13
�DIV.
UNIT NO.
JOB CLASS
EMPLOYEE NO.
EMPLOYEE NAME
PAY ENDING
MEALS
TIPS
DOLLAR ADJ.
ACTUAL
HOURS
OVERTIME
HOURS
SUNDAY
HOURS
HOLIDAY
HOURS
VACATION
HOURS
REGULAR
UNIT/ JOB CLASS
o T H E R
UNIT
I
I
JOB / CLASS
0 T H E R
UNIT
JOB/ CLASS
I
I
RATE
-
RATE
-
1st DAY 2nd DAY 3rd DAY
4th DAY
5th DAY
TOTAL HOURS SHOWN ARE CORRECT
SUPERVISORS OK
FORM PAY -1 REV 9 /70
STOUFFERS
14
6th DAY
7th DAY
�MONTH 1 - Week 1
Day 2
EMPLOYMENT ORIENTATION (EO):
First Floor:
Second Floor:
Third Floor:
Hotel Layout
Ballroom, meeting rooms (1111-1157)
Lobby, restaurants, tennis, pool, guest
rooms (2001-2157)
Guest rooms (3001-3157)
VOCATIONAL ENGLISH AS A SECOND LANGUAGE (VESL):
Recognizing Work Areas
Vocabulary
st
nd
rd
floor, 1 , 2 , 3
laundry room
linen closet
housekeeping office
guest room
pool
kitchen
elevator
Grammar:
Materials:
stairwells
Employees restroom
bathroom
room
section
upstairs
downstairs
Infinitives
Infinitive with want
Direct Address
Question: Where
Maps of Hotel
Dialogue 1
Lisa:
Phuong, I want you to clean Section
Phuong:
Where is Section
Lisa:
nd
It's on the 2
floor near the pool.
today.
?
Dialogue 2
Peg:
Sopheo, I want you to clean Section
Sopheo:
Where is Section
Peg:
It's on the first floor near the elevator.
today.
?
�HOTEL LAYOUT
1111-1157
FIRST FLOOR
•D
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'°
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2051-2070 "'
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2001-2033
SECOND FLOOR
THIRD FLOOR
16
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--iw
�MONTH 1 - Week 1
Day 3
EO:
Outlet Overview, Hours of Operation (see pages 21 and 22)
Restaurants and Lounges:
Hours of Operations:
VESL:
Havilland's, JPT's, Garden Terrace
Breadfast, lunch, brunch, snack, dinner,
cocktails, room service
Recognizing "Off Limits"
Vocabulary
banquet area
assembly area
lobby
rear lobby
guest restrooms
public telephones
next time
remember
in a hurry
It doesn't make any difference,
Grammar:
off limits
stay out of
instead
use _ _ _ instead
you should never
never
again
against the rules
before
Modal: should
Imperatives with not
Adverb of time
Prepositions: from, to
Dialogue 1
Chuck:
You should never go through the lobby.
It's off limits.
Phuong:
How should I get from
to
Chuck:
Go/Use
instead.
Phuong:
OK •. I'm sorry.
next time.
?
I' 11 go the right way
Dialogue 2
Dave:
Sopheo, you shouldn't be in the banquet area.
Sopheo:
I wanted to go to the ___ . I was in a hurry.
Dave:
It doesn't make any difference. Never go
through the banquet area. It's against the
rules.
Sopheo:
I'm sorry.
I'll remember next time.
20
�OUTLET OVERVIEW
RESTAURANTS AND LOUNGES
Havilland's
A sophisticated, elegant dining room featuring a two sided wood burning fireplace
surrounded by beautifully etched mirrors and solid oak panels.
Menu items include
the finest selection of American cuisine, prepared with simplicity and sophistication.
Reservations suggested.
JPT's
A distinctive, casually sophisticated restaurant featuring a hexagon shaped and brass
trimmed bar.
Accenting the multiple level dining room is a large overhead skylight
with plants throughout the room. _ The menu features light contemporary entrees
reasonably priced and served distinctively.
Garden Terrace
A casually elegant lounge just off the lobby level for relaxing over an early afternoon, evening, or after dinner cocktail.
This beautiful spacious room with decor
enhanced with natural oak, cream colored marble, and a light, very open feeling.
21
�HOURS OF OPERATION
J.P.T. 'S
Breakfast
Breakfast
Lunch
Snack Menu
Dinner
6 : 30 a. m. -11 : 30 a.m.
7:30 a.m.-12:00 p.m.
11:30 p.m.-3:00 p.m.
3:00 p.m.-5:00 p.m.
5 : 00 p •m•-11 : 00 p.m.
Monday Saturday
Monday Monday Monday -
Lounge
11 : 00 a •m. -1 : 00 a.m.
Monday - Sunday
11:30 a.m.-2:00
6:00 p.m.-10:00
6:00 p.m.-11:00
11:00 a.m.-3:00
Tuesday - Friday
Monday - Thursday
Friday and Saturday
Sundays only
Friday
and Sunday
Sunday
Sunday
Sunday
HAVILLAND'S
Lunch
Dinner
Dinner
Brunch
p.m.
p.m.
p.m.
p.m.
GARDEN TERRACE
Cocktails
Cocktails
Cocktails
6:00 p.m.-11:00 p.m.
11:00 a.m.-11:00 p.m.
11:00 a.m.- 3:00 p.m.
ROOM SERVICE
same hours as J.P.T. 'S
t
l/
22
Monday
Tuesday - Saturday
Sunday
�MONTH 1 - Week 1
Day 4
EO:
Guest Relations (see page 2lf)
-Make eye contact. SMILE. Say "Good morning" or
"Good afternoon", as appropriate
-Be prepared to give accurate directions
-Advise security of any suspicious people on the
floors
-Do not unlock doors for anyone waiting access
to a room
VESL:
Understanding General Duties
Vocabulary
housekeeping
be on time/punctual
be dependable
be friendly
check details
have a positive attitude
clean rooms
replace used up/missing/dirty items
report broken items
report missing items
report guests' requests
Grammar:
help guests if you can
be polite
if you don't know, ask
for help
double check the room
pick up phone
punch II 11
finished
C
press 13 /o 14 OCL
report guests' problems
Modal: should
Conditional: if
Dialogue 1
Phuong:
I want to do a good job.
What should I do?
Chuck:
You should
Dialogue 2
Sopheo:
I don't know - - - - - - -
Dave:
That's OK. If you don't know something,
ask for help.
23
�GUEST RELATIONS
It is the objective of Stouffer Hotels to offer each guest the ultimate in
hospitality in terms of food, beverage, accomodations and service. To that end,
it is expected that every guest will be treated with respect, courtesy and dignity,
and will experience professionalism at every level of contact with our employees.
Our guests see each employee as a representative of Stouffer's. Each employee
should keep Stouffer's image of hospitality and service to guests uppermost in his
or her mind.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Have a positive approach to your work.
Self respect and confidence radiate! Conduct yourself professionally
and you will be treated accordingly.
Acknowledge the guests as quickly as possible. If you are not able to
service them immediately, do not ignore them but, rather, make eye
contact and smile indicating that you will be with them momentarily.
Make each guest feel that he or she is your personal guest. Smile
easily and convincingly, and introduce yourself at some time to the guests.
Be composed. Let the guest feel that he or she is in competent hands.
Your self-assurance will instill confidence.
Be discrete. Keep our business operations in our house, and personal
concerns in your house.
Strive for recognition of your guests. If guests come in regularly, learn
their names, recognize them and greet them by name. By the same token,
do not become overly friendly with guests. Always address them by Miss,
Mrs. or Mr. Employees are not to sit with a guest at any time.
Treat your guests with the dignity they deserve, and THAT INCLUDES CHILDREN. Nothing can be more offensive to your guests than to disregard
their children. They should be made to feel just as welcome and comfortable as their parents or escorts. Nothing will win you repeat business
as quickly as taking time to pamper and cater to a family with small
children.
Every complaint is important to the guest who is voicing it and is, therefore, important to us. Every effort must be made to resolve the problem
as quickly as possible. In any complaint situation remember four points:
a. Be calm - your composure can be contagious
b. The guest is always right - never argue with the person
c. When the guest leaves you, be sure that he or she is satisfied.
d. If the problem is major or you are not familiar with a particular
situation or problem, always refer to your supervisor.
24
�MONTH 1 - Week 1
Day 5
Review
Quiz:
Fill in work areas on map of hotel
Role play:
Understanding directions
Personal Appearance:
1.
Everyday, you should report for work in a clean,
well-fitting uniform, neat shoes, hair combed,
hands and fingernails clean.
2.
Always wear your name tag while working.
3.
Maintain good posture at all times. Do not
engage in conversation with other employees in
public areas .
4.
You must wear a closed-toe, closed-heel, leather~
type shoe.
25
�MONTH 1 - Week 2:
Day 1:
EMPLOYMENT PROCEDURES
Application Form Vocabulary
Review: -alphabet:
(1) recognition .of capital letters and small
letters
(2) alphabetical order
-numbers
Vocabulary
name
first
middle
last
address
work
reference
Grannnar:
street
town
number
zip code
telephone number
education
citizen
"wh" question:
Materials:
area code
fill out application
write clearly
print
social security number
emergency contact person
visa status
What's your ..... ?
How do you spell your •.. ?
blank application form, flash cards for alphabet,
numbers, first, middle, last name, vocabulary and
dialogue sheet.
Dialogue
What's your ~ame? (first, middle, last)
How do you spell it?
What's your address?
What's your telephone number?
Supplementary Dialogue
Saying your name (first, middle, last)
Peter:
Good Morning. My full name is Peter F. Macaulay .
You may call me Peter which is my first name.
What is your full name?
Huong:
My full name is Huong T. Tran.
Peter:
How do you spell your full name?
Huong:
My first name is H-U-O-N-G. My middle initial is T.
My last name is T-R-A-N. Please call me Huong.
26
�APPLICATION FOR EMPLOYMENT
HOURLY PERSONNEL
HOTELS, RESTAURANTS, MANAGEMENT FOOD SERVICE
NATIONALLY KNOWN FOR
QUALITY PRODUCTS, QUALITY SERVICE, QUALITY EMPLOYEES
Q)
EXECUTIVE OFFICES
--0
--0
29800 Bainbridge Road
Solon , Ohio 44139
216-248-3600
LL
ffirmative action
atStot/fors
..
--0
11)
0
..J
Q)
E
0
z
~
equal opportunity in all areas
11)
Q)
We are an Equal Opportunity Employer M/ F
0
C:
- 0
11)
0
a..
Q)
0
0
27
�GENERAL DAT A AND AVAILABILITY
Please circle yes or no where appropr iate throughout the application .
Name _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ Social Security Number _ _ _ _ _ _ _ _ _ _ _ _ __
Last
First
Middle
Address-------------------------------------- Phone---------C ity
Street
State
Zip
Alternate _ _ _ _ _ _ _ __
Have you used any other name when working? No, Yes, L i s t - - - - - - - - - - - - - - - - - - - - - - - - - - - - Position Desired : 1st Choice _ _ _ _ _ _ _ _ _ __
2nd Choice _ _ _ _ _ _ _ _ _ _ 3rd Choice _ _ _ _ _ _ _ _ __
Wage or Salary Desired : - - - - - - per - - - - - - - - - Is th is negot iable? Yes,
Date available to start work _ _ _ _ _ _ __
No.
How long do you plan to continue working? Please circle. Permanently;
Summer; School Term; Other _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Many units are open seven days per week. Typical schedules involve five days in many instances. (If there is a religious reason you
are unable to work, we will try to accomodate your beliefs as much as possible.)
Are you able to work any hours any days? Yes, No, 'ti' On the chart below the days and shifts you are able to work.
What is the earliest you can arrive for work? _ _ _ a.m./p.m. The latest you can depart? _ _ _ a.m./p.m . You will be expected
to work holidays. (Flexibility is desired for ease in our scheduling. Weekends are busy times, you will be needed, do not limit yourself.)
Shift Annrox im ate Time
Early 6or7A.M .-2 or3P. M.
Lunch
Middle
Dinner
Late
10 AM
3 P .M.
~
p I.A
Mon.
Tues.
Wed.
Thurs.
Fri.
. ,tp M
Sun.
How many hours per week
do you want to work? Circle.
40; 30 to 40; 18 to 30;
llP M
.? A
Sat.
Under 18; On Call Basis
I.A
llP . M. 7A . M.
Is your transportation reliable to meet the schedules listed above?--- Do you have an alternative?----------If public , does it run on weekends and holidays? _ _ _ _ List any scheduling problems or limitations and reasons------
Have you ever been employed by Stouffer ' s? No, Yes, Where - - - - - - - - - - - - - - - W h e n
Rea son for Leaving - - - - - - - - - - - - - - - - - Name of M a n a g e r - - - - - - - - - - - J o b - - - - - - - - How did you happen to apply? Referred by·----- Agency------ ; Ad, P a p e r - - - - - - ; Employee----Sign; Passing by; Other _ _ _ _ _ _ __
Do you have any relatives working here? No, Yes, L i s t - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Can you recommend a friend who might be interested in working here? No, Yes, List _ _ _ _ _ _ _ _ _ Phone------
PERSONAL DATA
Federal law and many state laws prohibit discrimination on account of age, particularly 40 to 70 years of age. Because of minors'
limitations and alcoholic beverages control restrictions we do need to know the age of applicants who are under 21 years of age.
If under 21 years of age: List Age___ Date of birth _ _ _ __ __
CITIZENSHIP: Are you a citizen of the United States of America? Yes, No,
If not, do_you have a green permanent resident
'lisa card, 1-94 Form, or letter from Imm igration Service indicating that you are legally permitted to work in this country? No,
Yes, Card
#____
Classification ____ Expiration Date----. If hired, are you able to show proof of status? No, Yes.
POLICE CONVICTION RECORD : Because we employ a large number of women and in some instances employees have access
to guests ' property, we need to know the following. Have you ever been convicted of a felony or summary offense which involved theft or phys ical assault upon the person of another human? No, Yes, explain when, where, and details. _ _ _ _ _ __
Current Status? - - - - - - - - - - - - - - - - - -
28
�ATTENDANCE AND TARDINESS:
Promptness and good attendance are vital to our type of business which involves
serving the public.
FAMILY SITUATION: Do you have any family or other situation that wou Id make you Iate for work or ab sent from work more
.,n once a month? No, Yes, Exp la in
tL
1-'rlYSICAL CONDITION :
We are an Affirmative Action Employer covered by Section 503 of the Rehobiltation Act. If you have a physical handicap and want to be
considered under the program please indicate here _ _ _ _ _ _ _ __
Number of days absent from work or school due to illness in past 12 months ____ Explain ________________
Have you had any major illnesses in the past five years? No , Yes, List __________________________
Have you received Workers'Compensation for injury on the job? No, Yes, When? _________ Where? _ _ _ _ _ _ _ _ __
Company? ____________,....ddresS------------Type of injury?
Current status? _ _ __
(OPTIONAL)
Many of our jobs involve working around hot equipment, lift ing , and standing most of the shift. Many employees work w ith food and deal
with the public . We would like to know if you have conditions that on some jobs could be a risk to your own health or to our guests' .
Circle those conditions you have suffered with : Typhoid Fever , Tuberculosis, Veneral Disease , Diabetes , Epilepsy , High Blood Pressure,
Hernia , 13ack Injury or Problems, Allergies, Rashes, Varicose Veins, Food Problems, Rheumatism , Heart Attack Condition, Psychiatric
or Nervous Problems. List any other that could affect your w o r k - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
WORK HISTORY
List most recent employers first, then follow 1n order with earlier ones. Explain gaps
in
work history of more than one month ' s
duration. We will check references.
NAMES and ADDRESSES of
PREVIOUS EMPLOYERS
PHONE
DATES WORKED
rrom
lo
Yr .
Mo.
Yr. Mo.
Company
I
Address
r · .. v
c
-
POSITION
I
Zip
'-
RATE
OF
HOURS
PAY
Start
REASON FOR LEAVING
Finish
Moy we contact this employer for a reference?
~<e
SUPERVISOR
Yes
No
Least?
What did you like best?
Gap Explanation:
NAMES and ADDRESSES of
PREVIOUS EMPLOYERS
PHONE
DATES WORKED
From
To
Yr. Mo .
Yr.
Mo .
POSITION
SUPERVISOR
HOURS
Company
I
Address
City
I
Zip
REASON FOR LEAVING
Finish
May we contact this employer for a reference?
State
RATE
OF
PAY
Start
No
Yes
Least?
What did vou like best?
Gap Explanation:
NAMES and ADDRESSES of
PREVIOUS EMPLOYERS
DATES WORKED
PHONE
Mo'.romYr . Mo.
Company
I
Address
Yr .
POSITION
Zio
Whnt ,!;,I _,_,
I;k ..
SUPERVISOR
I
HOURS
RATE
OF
PAY
Start
REASON FOR LEAVING
Finish
Moy we contact this employer for a reference?
r ·+
..
C:. • - • -
Ta
No
Yes
Least?
1-.-e • ?
Gap Explanation:
DA TES WORKED
NAMES and ADDRESSES of
PREVIOUS EMPLOYERS
Company
PHONE
I
Address
e
POSITION
Zip
SUPERVISOR
HOURS
RATE
OF
PAY
REASON FOR LEAVING
Start
I
Finish
May we contact this employer for a reference?
.... City
..._
To
From
Yr .
Yr . Mo .
Mo.
Yes
No
Least?
What did you I ike best?
REFERENCE DATA
The following person knows me and would be able to give me a personal reference.
Nome
Address
29
City
State
Zip
Phone
Occupat io n
�EDUCATIONAL DATA:
Name and Address
Dates Attended
High School
19
19
19
College
Other
to
to
to
19
19
19
Years Completed
8, 9, 10, 11, 12
1, 2, 3, 4,
1, 2, 3, 4
Graduated
Yes
Major
No
Yes
Degree
No
I
Special Skills : Typing--Shorthand--PBX--Doto Processing-- Keypunch--Yoritype-- O t h e r - - - - - - -
MILITARY DATA:
Have you ever served in the United States Armed Forces? No, Yes, What branch? __________ , When? _ _ to ___ ,
Rank?------ Special t r a i n i n g ? - - - - - - - - - - - - Citations - M e d a l s ? - - - - - - - - - - - - - - - - - - - -
PERSONALITY DATA Optional
What three words best describe your personality?---------What ore your goo Is for the next five y e a r s ? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - What is your main reason for working? Money for: (circle) Self Support, Support Family, Supplement Family Income, School
Expenses, Self Development, To Keep Busy.
List any activities, clubs, sports, hobbies in which you were or ore involved. (Do not list the name if it 1s indicative of race,
religion, creed, color, sex or notional origin of its m e m b e r s . l - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Have you received any honors or held office in any of the above? L i s t - - - - - - - - - - - - - - - - - - - - - - - - - - Which of your jobs would you soy you were the most successful a t ? - - - - - - - - - - - - - - - - - - - - - - - - - - - Why?----------------------------------------------Have you ever been dismissed from a job? No, Yes, W h y ? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - List those personal characteristics that you hove that would make you on asset for the position for which you applied, _____
If you have applied for a public contact job, list what you think influences customers the most when deciding to come bock
again and again to a certain hotel or r e s t a u r a n t . - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
INFORMATION FOR APPLICANT
This application for employment will be processed as quickly as poss i ble. Public Law 91- 508 requires that we advise you that a routine
inquiry may be made during our initial or subsequent processing which will provide applicable information concerning character, general
reputation, personal characteristics and mode of living. · Upon written request, additional information as to the nature and scope of the ininquiry, if one is made will be provided within a reasonable time.
Stouffer's treats all applicants for employment fairly, regardless of race, religion, color, creed, age, sex, national origin, marital, veteran, or handicap status.
APPLICANT, PLEASE READ AND SIGN
I understand that omissions and misrepresentations ore sufficient cause for dismissal if employed and I certify that to the best of my
knowledge the forego ing statements and historical information given by me are true. I understand that if hired, I will be on probation for
60 days (45 working days for banquet employees ).
agree to abide by appearance and grooming standards and rules and regulations
of Stouffer's whi Ie employed by them · - - - - - - - - - - - - , , - , - - - - - - - - - - - - - - - - - - - - - - -
Signature
APPLICANT DO NOT WRITE BELOW THIS LINE
Post Hire Information:
Marital Status___(spouse _ _ Where Employed _ _ _ _ _ _ _ _ _ _ Phone _ _ _ ___,Height _ _ Weight _ __
B irth Date _ _ _ _ Dependents _ _ _ _ _ Uniform Size : _ _ _ Dress; _ _ _ Jacket; _ _ _ Shirt ; _ _ _ Trouser Waist; _ _ Length _ _
Person to be notified in case of accident or e m e r g e n c y ? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Address
Phone
Name
Interviewer's Signature _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Comm,nts _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Recommendation _ __
Interviewer's Signature
Final Dispos it ion:
Reject, or Hold
Comments
Recommendation-Reason _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Hire for _ _ _ _ _ _ _..,osition, Classification _ _ _ _ _ _ _ _ Rate _ _ _ _ Start _ _ _ _ _ Date _ _ _ _ _ Time _ _ _ _ _ __
Department _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Approval _ _ _ _ _ _ _ _ _ _ Replacement for _ _ _ _ _ _ _ _ _ _ _ _ _ New _ _ _ __
Needed : Work Permit Yes No ;
V i sa or 1-94
Yes No;
Age Certificate
Yes
No;
Food Handler's Card
Other _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
30
Yes No;
Social Security Card
Yes
No;
�MONTH 1 - Week 2
Day 2:
Job Interview
Vocabulary
personnel office
application form
cannot come in
reschedule
late
personnel clerk
schedule
appointment
interview
on time
Dialogue 1
Kim:
Good morning. My name is Kim.
What is your name?
Saphay:
My name is Saphay.
Kim:
Where do you live Saphay?
Saphay:
I live in Billerica.
Kim:
Did you complete the application form?
Saphay:
Yes, I did.
Kim:
Yes, I'll schedule you for a job interview with Peter.
May I have a job interview?
Dialogue 2
Noy:
Good morning. My name is Noy.
I work in the Stewarding Department.
Kim:
Good morning Noy.
What can I do for you?
Noy:
May I have an application form which I may give
to my friend?
Kim:
Yes.
Here it is.
Thank you.
31
�The phone book has a lot of
information.
The first
page is very important.
Look on the first page and find
1
fire department
3
a mbulance
department
?
,
, ?.
; LL
rs
.:;
':>NE
TELEPHONE
32
�To A Friend
CONVERSATION
need to talk to my uncle.
1.
I
2.
You can call him.
1.
No,
I
can't.
I
don't have any money.
You can call him collect.
2.
PRACTICE
I
He
We
doesn't have any mone·
don't have any money.
She
You
They
I
We
You
He
She
They
You can call
can
call him.
can't
him
h er'
me
them
us
co ll e ct.
FILL IN THE BLANKS
don't
him
doesn't
her
us
me
any
them
M/J.. ;t
~
1.
I can't cal 1 my ·uncle. ). .
have
You c an call ~ ~ o l l e c t .
2.
She can't call her parents.
She ~___ have_ _ _ _money.
She can call _ _ _ _ _ collect .
3.
He can't call his girlfriend.
He
have ____money.
-He can call ______ collect. - -
4.
We can't call you and your wife.
We
You can call _____ collect.
5.
They can't call you .
They _____ have _____money.
They can call
collect.
?
T'ELEPHONE.
money.
have _ _ _ _ money.
TELEPH
33
29
�MONTH 1 - Week 2
Day 3:
-Calling in Sick
Making Telephone Calls
Vocabulary
pay phone, public phone
telephone number
need
a dime
who
wait
calling
please
operator
connect
just a minute
good morning
good afternoon
may
hold
Grammar:
Materials:
coming in
cannot come in
sick
tomorrow
let me know
what's the matter with you?
flu
cold
headache
sure
before
275-5500, extension 536
Indirect object; "wh" question:
where, why, ; modal "may''
what, who, when,
teletrainer, vocabulary and dialogue sheet, coins
Dialogue
Receptionist:
"Good morning - Stouffer's Bedford Glen"
Phuong:
I am Phuong Nguyen, I am sick today.
I want to talk to Chuck Silloway.
or
I am Phuong Nguyen. Please tell Housekeeping that I am sick. I will not be
in today. I will come in tomorrow.
Receptionist:
NOTE:
Thank you.
If you are out sick per your doctor's order, when
you report back to work you should bring in a
doctor's certificate saying that you are well enough
to come back to work.
34
�MONTH 1 - Week 2
Day 4:
EO:
Working Conditions - Daily Schedule
Working condition (see page 37)
-meal and break periods
-security
-employee locker rooms
VESL:
-uniforms
-parking
-status
Daily Schedule
Review:
Telling time
Vocabulary
punch in your own card
change to your uniform
pick up time card
11
"
a caddy
11
11
maid sheet
11
11
a bag of supplies
receive keys
turn in time card
pick up a cart
make sure/ check
well stocked
get back to work
get to work
get/pick up uniform
Grammar:
Materials;
go home
clean the guest room
report to the housekeeping office
check
linen closet
cleaning supplies
guest room supplies
change linen
clean the bathroom
take a break
eat lunch
turn in left property
assignment?
section?
adve.rbs of frequency: always, usually, sometimes, never
present tense, cardi;nal numbers
11
11
. wh
question: what time, when
maid sheet
Dialogue
Sopheo's husband:
What do you do everyday at work?
Sopheo:
First I punch in at 8;00.
Then, I get changed into my uniform.
Then I report to the Housekeeping office
and get my work assignment and my keys.
Next r pick up my caddy and check the
guest room supplies.
Then I pick up my ~oleaning supplies.
Then I pick up the cart and take it to the
· · linen closet in my section ,
Then I clean the rooms.
At 9:30 we take a break. Then l clean some
more rooms. We eat lunch at ll;.30.
I get another break at 2:00. I i~t out at 4 ;30 ,
~
35
�7-3
•I
3 - I)
II - 7
H(>.V\ h
L•"'IT
Two
.Hll CU5T0M.E°I!..
~
Ji~}
~
.5 oI< he/
:Wl!Ji;
_
w
°'
1ovtj5o-.\
•I
LIMIT
Two
P[ll CU5ro,,fft
~
!) wltie.vi
2) ]) o es
3) who
-
does Ho.nh 3D 1o
WC'f),?
Sokho.. go .shoppin5 ivi fh.e mov--n,·r15
sleeps
in
+h-e..
vvtov-lt\
iY\3
?
?
�WORKING CONDITIONS
MEAL AND BREAK PERIODS
Employees are provided a fifteen minute break period in the morning and afternoon.
In addition, a thirty minute unpaid lunch period is provided. Your supervisor will
advise you as to appropriate times for meal and break periods, so as not to interfere with peak periods.
SECURITY
/
/
All employees are required to enter and exit the Hotel through the employee enterance
located at the rear of the Hotel. A security officer will inspect all parcels upon
entering and exiting the premises. Any part of the building designated for "employees
only" is absolutely off limits to non employees.
/
Lockers will be assigned and controlled by the security department.
are not permitted, and locker inspection will be held periodically.
Personal locks
EMPLOYEE LOCKER ROOMS
Men's and Women's locker rooms are available with each employee assigned his/her
personal locker. Clothing and personal belongings may be stored in lockers. At no
time should any food or hotel property other than uniforms be stored in lockers.
Lockers are assigned and controlled by the security department. Each and every employee is responsible for maintaining the cleanliness of the locker room area.
UNIFORMS
Those employees required to wear uniforms will be provided with uniforms. Stouffer's
Bedford Glen Hotel will maintain and launder all uniforms. Uniforms are not to leave
the property at any time. Lockers and locker areas will be provided for storage and
changing into and out of your uniform.
PARKING
Free parking is provided for all employees in the employee parking lot adjacent to
the employee enterance.
STATUS
Full time employees are those who work a minimum of thirty (30) hours per week on a
regular basis. Part time employees work a minimum of eighteen (18) hours per week
on a regular basis. Employee working less than 18 hours per week on a regular basis
are classified as per diem employees, scheduled as needed.
37
�MONTH 1 - Week 2
Day 5:
Safety (see page 78.)
Vocabulary
wipe up spills
say "Passing, please"
handle with care
avoid breakage
keep to the right
read instructions
report unsafe conditions
report accidents
guest acciqents
employee accidents
Movie (make advance arrangement with Kim in Personnel Office)
Show fire safety film
38
�MONTH 1 - Week 2
Day 5:
- EO:
Safety
Sa fety at Stouffer's Bedford Glen Hotel (see page 78)
Vocabulary
wipe up spills
say "Passing, please"
handle with care
avoid breakage
keep to the right
read instructions
report unsafe conditions
report accidents
guest accidents
employee accidents
Movie (make advance arrangement with Kim in Personnel Office)
Show fire safety film
VESL:
Safety in the Housekeeping Department
Vocabulary
block
doorway
secure
lock
refuse to
report
immediately
Materials:
Grammar:
excuse me
later
can't
come back
inside
ok
in
ask Dave
ask Chuck
for a minute
for a second
Be careful
still
there
Supervisors role play as guest
"be sure''/"refuse" with infinitive
preposition : inside
adverbs of time: later, for a minute/second, still
modal can't
What i f
adverb of place: there
Dialogue 1
Phonh:
Chuck :
What i f the guest is still in the room?
Don ' t clean the room ;if the guest is still there ,
Dia logue 2
Pia :
Guest :
When would you like me to do your room?
Give me a half an hour ,
Dialogue 3
Savoeurn:
Darlene:
What if I want to take a break?
Leave your cart in the linen closet.
39
�MONTH 1 - Week 3
Day 1:
EO:
Prob,ationary Period - What is a Caddy?
Probationary Period (see pages 41 and 42)
-probationary employee
-two calendar months
-evaluate
VESL:
-regular employee
-performance appraisal
-review
What's in a Caddy?
Vocabulary
soap
bath soap
small soap
shaving kit
bath gel
evaluation
bathtub
sink
closet
vanity
Grammar:
note pad
do not disturb sign
laundry slip
fire safety folder
liners
room service folder
door
desk
in, on
door knob
reminding
Pany"
Where does the ·___ go?
On the ___ , in the _ __
Materials:
caddy and pictures of room, then real room
Dialogue 1
Darlene:
Where does the bath gel go?
Phonh:
It goes on the vanity in the bathroom.
Dialogue 2
Darlene:
You don't have any laundry slips on your cart.
Deng:
Thanks for reminding me .
40
�GENERAL PERSONNEL
POLICY INFORMATION
Probationary Period and Performance Appraisal
A new employee is on probation for the first two calendar months. After this
time, the supervisor will conduct a performance appraisal with the employee.
Through this counseling process you will both mutually agree upon what the
job is and what is expected of you.
After the initial review, you will be considered a regular employee and will
be formally reviewed annually thereafter. Remember - the appraisal is intended
to evaluate your job performance. It also provides the basis for promotional
opportunities.
41
�PROBATIONARY REVIEW
Employee Name____________________Date of Review_ _ _ _ _ _ _ _ _ _ _ _ __
Department_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Position_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
_ _ _Performance has been outstanding.
- - -Performance has been good.
Improvements could be made in the following areas:
1.
2.
3.
4.
5.
_ _ _Performance is marginal. I do not recommend an increase at this time. I
recommend the probationary period be extended 30 days until the following
problem areas are corrected. A further review will be conducted in 30 days.
1.
2.
3.
4.
5.
- - -Performance has been poor.
I recommend termination for the following reasons:
1.
2.
3.
4.
5.
Employee Signature_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Date_ _ _ _ _ _ _ _ _ __
Supervisor Signature
------------------------Date-----------
Dept. head Signature
Date
------------------------ -----------
Received in Personnel
-----------------------Date-----------
�MONTH 1 - Week 3
D~:
EO:
Employment Seniority - Guest Relations
Employment Seniority (see page 44)
-5 years of employment
-25 years of employment
-anniversary party
-star club
VESL:
Guest Relations
Vocabulary
woul d
like
cleaned
or
Good morning
now
left
key
let me in
I' 11
Grammar:
come back
in half an hour
in an hour
in a few minutes
in 5 minutes
in a couple of minutes
call the desk
just a minute, please
I have to
verify
name
give me
do
next
my room
would you
today
future: I'll; passive; cleaned; or ;
111odal .would with indirect object, infinitive and
and pass:lve, "Would like to''
preposition ''in" with time
"need" with infinitive
Materials:
clock faces
Dialogue 1
Sopheo:
Would you like your room cleaned now or would
you like me to come back later?
Guest:
Give me 5 minutes.
(or I don't want service today.)
Dialogue 2
Guest:
I left my key in the room.
Please let me in,
Phuong:
I have to call the desk first.
your name for me,
Guest:
Paul Nickerson.
Phuong :
Thank you.
P-a-u- 1 N-i-c-k-e-r-s - o-n.
I'll be right back.
43
Please write
�GENERAL PERSONNEL
POLICY INFORMATION
Anniversaries
You will be invited to your first anniversary party when you have five years of
employment credit at Stouffer's. These parties are noted for good fellowship
and fun - a sort of trademark in the Stouffer family. At your five-year
anniversary, a service emblem will be presented to you. Every five years
thereafter, you will receive a new service emblem indicative of your years of
service. Then after you have been with us for 25 years, you will receive a
beautiful diamond set into a new service emblem. These remembrances are one
way of our saying a sincere thank you for your dedication, fine service, and
loyality over the years.
Star Club
When you reach your 25th anniversary, you will become a member of Star Club.
New members are welcomed into the Club each year with a special company party
held in their honor. It is a happy time, brimming with warmest memories. This
special group of employees also receive an additional benefit package.
Statement on Unions
We respect the rights of our employees and are committed to maintaining an open
and direct relationship with our people. We believe, and agree with our employees,
that it is not necessary to belong to a union to maintain such a relationship.
Over the years, our direct relationship has been mutually beneficial to both our
employees and the company, and has contributed to Stouffer's success. We wish
to support his relationship by continuing to review and establish programs (such
as our regular wage surveys, problem solving procedures, progress review program,
etc.) and policies which lead to the betterment of all Stouffer people. We believe
in these policies which give our employees the right to discuss problems, express
dissatisfaction, and obtain all necessary help by dealing directly with their
supervisors.
We do not believe it is necessary for you to have to pay dues to any outside
union to act as a mediator between us, and Stouffer employees have repeatedly
endorsed this same position in past elections and have shown a clear preference
for the continuance of our open and direct relationship.
Employee Meetings
Periodic departmental meetings as well as quarterly hotel employee meetings are
a standard Stouffer Hotel policy.
These meetings are held to communicate any operational changes and to give you
general direction on Company goals and objectives. At the same time, it is an
opportunity for you to bring up any job related problems or concerns that they
may be experiencing.
44
�MONTH 1 - Week 3
p~:
EO:
Employee Meetings - Guest Room Procedures - Beds
Employee Meetings (see page 44)
-departmental meeting
-communicate
-general direction
VESL:
-quarterly meeting
-operational change
-company goals
Guest Room Procedures - Beds
Vocabulary
blanket
changed
needs to
stain
bed pad
wrinkle
dustruffle
pillow case
bed
dirty
holes
Grammar:
linen
pillows
extra
hospital corner
throw pillows
top sheet
cot
softer
firmer
more
sheet
tight enough
forgot
bed spread
bottom sheet
would be good
sheet
again
see
here
''needs to" with infinitive
modal: could
past tense with negative: didn't
,;forget" with infinitive
Materials:
a bed, linens, pillows
Dialogue 1
Peg:
Phuong, see this blanket has a stain here.
Phuong:
Oh.
Peg:
You should change the blanket.
Phuong :
OK .
I see it.
Dialogue 2
Guest:
Could you leave me an extra pillow?
Doua,ngmany ;
Yes, of course , (Sure , ) (Yes 1 l w;i..11 , )
Do you want a soft pillow or a firm pillow?
Guest:
A firm one would be good.
45
�MONTH 1 - Week 3
Day 4:
EO:
Statement on Unions - Team Work
Statement on Unions (see page 44)
-open and direct relationship
-right to discuss problems
-express dissatisfaction
VESL:
-union
-mediator
-supervisor
Team work
Vocabulary
team
team work
give a hand
help out
I need help
work together
get organized
right
Grammar:
keep up with it
keep on top of it
run smoothly
do your/our/their/part
How's it going?
good procedure
a mess
need to
conditional if
Dialogue
Kane:
This place is a mess.
Chuck:
If you want to make this department run smoothly
you need to work as a team.
Kane:
What do you mean?
Chuck:
Get organized, use good procedure, work together.
Kane:
You were right.
46
Now we can keep on top of it.
�MONTH 1 - Week 3
Day 5:
Acknowledging that You Understand Directions Given
Vocabulary
I understand
I don't understand
I don't understand very well
Please do it again
Please show me again
watch me carefully
Grammar:
Materials:
sure
no problem
that's it
now you do it
I'll
it first
make it
negatives: don't
cardinal numbers
a bed and linens
Dialogue
Lisa:
Nouphit:
I don't understand very well,
Please make it again,
Lisa:
No problem.
Nouphit:
Now I understand,
Lisa:
I
Now, you do it.
Nouphit:
,
OK.
Lisa:
l, ·~;
I'll make the bed.
Watch me.
Good.
�MONTH 1 - Week 4
Day 1:
EO:
Affirmative Action - Guest Room Items
Affirmative action (see page 49)
-Fair treatment
-Affirmative action program
-Self improvement
-Educational refunds
VESL:
Guest Room Items Around the Bed
Vocabulary
bed
night stand
lamp
clock
bureau
clean
dirty
dusty
broken
stained
Grammar:
ripped
maintenance
waste basket
liner
ashtray
pen
notepad
sofa
chair
coffee service tray
prepositions:
Materials:
room service tray
right now
picture
coffee table
end table
matches
tv report
in, on, next to, under
room with items
"something wrong" pictures with items missing
or broken
Dialogue 1
Douangmany:
Peg, the chair in Room 2001 is broken.
Peg:
OK, I'll report it to maintenance.
Dialogue 2
Darlene:
Deng, you forgot to clean the ashtray on
the night stand.
Deng:
I'm sorry.
I'll do it right now.
48
�AFFIRMATIVE
ACTION
Fair Treatment
Stouffer's is a grand place to work. One of the many things that you will
learn to appreciate is the fact that you will be treated fairly regardless of
race, religion, color, creed, sex, age, national origin, or marital status.
Stouffer's main concern is whether you work hard, are dependable, perform your
job well, and are able to cooperate and work well with your co-workers. We are
concerned that you follow directions carefully, show respect for your supervisors, and strive for quality at all times. Each employee has an obligation
to see that our Affirmative Action Program is effective. This means that we all
should help other employees, deal fairly with them, show consideration of them,
regardless of race, religion, color, sex, age, national origin, or marital status.
Self Improvement
The Company has made available to employees Educational Refunds to assist them
financially with courses that will help them on their jobs. Discuss the details
of the program with your Hotel Director of Personnel.
Promotion From Within - Advancement
Stouffer Hotels is committed to promotion from within and you will be encouraged
to advance to the limit of your ability. There will be no discrimination on
account of race, religion, color, sex, age, national origin, marital or draft
status. All promotions take into consideration experience, education, dependability, attitude, quantity, speed, and quality of work in addition to length
of employment service.
Speaking Out
If at any time you feel you are not being treated fairly and that you are being
discriminated against because of your race, religion, color, sex, age, national
origin, marital or draft status, DISCUSS IT WITH YOUR SUPERVISOR FIRST, THEN YOUR
MANAGER. Then if your problem is not handled to your satisfaction, our problem
solving procedure should be followed (refer to "Open Door Policy on Problem
Solving").
A Word About Quality
Quality is what we seek providing in service to our Stouffer Hotel guests.
Quality in guest service can only be obtained through a sincere desire from all
Stouffer Hotel employees to serve and please our guests. Quality is what we
seek in our employees. Quality comes from men and women of all ages, colors,
races, religions, and nationalities.
49
�MONTH 1 - Week 4
Day 2:
EO:
Affirmative Action - Understanding Directions
(continued)
Affirmative Action (see page 51)
-Promotion from within
-Advancement
-Speaking · out
-Discrimination
-Quality of work
VESL:
Guest Room Items - Closet and Folders
Vocabulary
laundry bag
shoe shine bag
swim bag
laundry slips
sliding doors
luggage rack
HBO
fire safety folder
hangers
Grammar:
enough
more
a few
any
a lot
Dialogue
Phuong:
Do you have enough laundry bags?
Sopheo:
No I don't,
I need a lot more.
so
�AFFIRMATIVE
ACTION
STATEMENT of POLICY on EMPI.OYMENT AFFIRMATIVE ACTION
Stouffer's since 1924 has built its reputation on quality. Stouffer's is now recognized as a leader in the
hotel and food service industry and it continues to provide the best quality in all areas of its operations.
This reputation for quality was built by the efforts of Stouffer employees of all races, religions, coiors,
creeds, nationalities. Our employees were and still are men and women of varying ages from 18 to 80.
We are proud that many newcomers to the country of all nationalities learned their English while
helping in our operations. Each employee is recognized for his or her individual abillty, effort,
personality, dependablilty, and quality and quantity of work. We trust our employees to do their best at
all times, to cooperate with one another and to be loyal to Stouffer's. Eachjob, no matter what type, if
done well, is valuable to the total team effort for quality. It is sound business and morally right that we
do not discriminate. Of course, Stouffer's has over the years complied with whatever the current
legislation, whether local, state, or federal, requires pertaining to discrimination. Stouffer's wants to •
reaffirm our basic policy of recognition of the indivdual and indicate our sincere continued effort not to
discriminate against minorities, women, handicapped and Vietnam veterans, but to encourage their
employment, fair treatment and advancement with the Company. This is spelled out below:
Stouffer's will continue to comply with all local, state, and federal laws relative to Fair Employment Practices and Equal Employment Opportunity.
Stouffer's will not discriminate against any applicant for employment because of race, religion,
color, creed, national origin, sex*, age* or marital, handicap, or veteran status in recruiting,
testing, selection for hire, or setting initial rate of pay.
Stouffer's will not discriminate against any employee in all matters dealing with employment
including but not l1mited to: Training, tuition refund, promotions, testing, standards, termination,
layoff, recall, transfer, use of facillties, assignment of stations, benefit consideration for
increment in wage or salary, social and recreation programs or any other terms and conditions
off employment because of race, rel1gion, color, creed, national origin, sex*, age* or marital,
handicap or veteran status.
Stouffer's will maintain a productive work environment free from harassment on account of
race, religion, sex, or national origin. Employees are encouraged to bring to management's
attention any problems of discrimination or harassment. Stouffer management will investigate
any such problems and take remedial action where appropriate.
Stouffer's will take affirmative action to insure that these policies will be implemented at all
levels and at all locations. Programs have been instituted to encourage the recruiting and hiring
of females and minority** employees, and to facilltate participation in community efforts
directed toward promoting better understanding and implementation of Equal Employment
Opportunity. Efforts will be made to correct deficiencies.
To insure the effectiveness of the Affirmative Action Program, Stouffer Hotels has appointed
AllenD. Lancaster, Director of Personnel, as Equal Employment Opportunity Officer. Mr. Lancaster
will assume over-all responsibillty for the implementation of policy, outlining of objectives,
stimulating the reporting of positive results, and the adm1nistration of all programs of action. In
order to accomplish this, Mr. Lancaster will rely on his departmental staff and on each hotel's
General Manager and through Stouffer Hotels General Office Department Heads for further
implementation of all Equal Employment Opportunity Programs. Regular reports will be made
on the effectiveness of the program to the President.
Signed
<'-:<?
~~ef';,/ ~
_ _ /.,,','c::'~ _ _/[/-a:,~
L
,:; C -
William N. Hulett - President, Stouffer Hotels
*UnleSS a bona.fide occupational qualification.
**Minorities include: Blacks,Asians,American Indians, Hispanics,Alaskan Natives, Vietnam Veterans
and Handicapped.
Stouffer's General Offices
Effective: 8 / 15/82
Form # AlOOl 8/82
29800 Bainbridge Rd.• Solon, Ohio 44139 • (216) 248-3600
Supersedes: 11/ 1/80
51
�MONTH 1 - Week 4
Day 3:
EO:
Open Door Policy - Guest Room Items
(continued)
Open door policy on problem solving (see page 53 )
-Employee rights
-Problem solving procedures
-Improve communication
-A fair and equitable way
VESL:
Guest Room Items:
Bathroom
Vocabulary
move it a little
ice bucket
coasters
glasses
soap dish
wicker basket
amenity basket
sewing kit
shower cap
shampoo
safety mat
wet, dry
clean, dirty
right place
correctly
incorectly
Grammar:
folded
almost
like this
bath gel
shoe mit
towels
wash clothes
bath mat
shower
shower curtain
liner
sink
toilet
filled, empty
full, empty
wrong place
or
Dialogue
Nouphit:
Is the shower cap in the right place
or wrong place?
Peg:
It's almost right.
Move it a little. Like this.
52
�OPEN DOOR POLICY
ON PROBLEM SOLVING
Stouffer Employee Rights
Everyone has problems. Things are never perfect. How do we solve them? Well,
when they involve your job, Stouffer's has a procedure that works and is available to all.
When things are not going the way you feel they should in your job, Stouffer's
wants to help. The following problem solving procedure is a right you will
always have. It is a method where we can deal with each problem directly with
you and on an individual basis. Please become familiar with this procedure and
feel free to use it as needed.
Stouffer's Open Door Policy on Problem Solving
Stouffer's is proud of its problem solving procedure and policy. This policy says
that Stouffer's will provide and maintain a clear and open channel through which
every employee will be given the fullest opportunity to obtain a satisfactory
solution to job problems. Employees are assured that they will not be discriminated against or in any way penalized for using this authorized procedure.
These steps are set up to try to improve communications and correct any mistakes
that might happen despite our best efforts. We are sure that these procedures
and steps will make for a fair and equitable way to solve your job problems, and
for a true "open door policy" for all Stouffer employees.
If you, as a Stouffer employee, are dissatisfied with anything related to your
job, treatment by your supervisor, company policies or practices which create a
problem in performance of your job, the following steps should be taken.
Step 1 - The employee is to first discuss the problem with his/her immediate
supervisor. The supervisor will set aside some time, listen, investigate the problems, and then make recommendations and give a decision
or findings to the employee.
Step 2 - If the employee is not satisfied with the immediate supervisor's
decision, the problem may be taken to the employee's Department Head.
Step 3 - If the employee is not satisfied with the Department Head's finding
or decision, the individual may present the problem verbally or in
writing to the Director of Personnel.
Step 4 - Again, if the employee is not satisfied with the decision, the Hotel
General Manager will make a decision upon the verbal or written
presentation of the problem.
Step 5 - If the employee still feels the need for further consideration, the
individual may submit the problem to the area Vice President, and if
still need be, could write the President of Stouffer Hotels.
53
�MONTH 1 - Week 4
Day 4:
EO:
Open-Door Policy (continued) - Good W
ork and Bad Work
Open-door policy steps (see pages S:3 and 56)
1-Talk to immediate supervisor
2-Talk to Department Head
3-Talk or write to Director of Personnel
4-Decision by General Manager
5-Submit problem to area Vice President
6-Write to President
VESL:
Good work and bad work
Vocabulary
good work
no good
nice going
not bad
right
poor job
slow
Grammar:
mistake
OK
that's nice
that's wrong
very good
wrong
imbedded sentences
it's good work
Peter said that
it's OK
Exercise
Students:
Listen to vocabulary announced by teacher,
Repeat vocabulary a f ter teacher.
Listen again. For every phrase of "good work", students
raise 1 finger. For every phrase of "bad work", students
raise 2 fingers. Do this listening exercise until
students can distinguish expressions of " good work" .from
expressions of "ba d work".
Repeat the exercise, but this time teacher raises her
voice and softens her voice to show that a loud voic e or a
soft voice does not change criticism to praise.
Listen:
good job
nice going
good work
not bad at all
you work fast
OK
pretty good
54
no good
not good
poor job
poorly done
you work too slow
you made a mistake
do it again, faster
�MONTH 1 - Week 4
Day 4:
continued
Listen again and repeat after teacher
Listen and hold up 1 finger for "praise"
2 fingers for "criticism"
good job
no good
wrong
good work
not bad at all
wrong
you work fast
you work too slow
Listen again, for "praise" students say "thank you"
for "criticism" students say "I understand"
"Please show me a gain"
"Should I do it again?"
55
�OPEN DOOR POLICY
ON PROBLEM SOLVING
For our hotel, your problem solving contacts are as follows:
1.
2.
Department Head
3.
Director of Personnel
4.
Hotel's General Manager
5.
Area Vice President
6.
Note:
Supervisor
President
Please fill in this section with your supervisor during your orientation.
56
�MONTH 1 - WEEK 4
Day 5:
EO:
Review
A short story on problem solbing
Kim was very happy, she has been making plans for her
sister's visit on the week-end!
Her sister, who lives in
Philadelphia, will come to visit her and will stay until Monday.
She plans to take her sister out to lunch at a Chinese
restaurant in Boston's Chinatown on Monday.
When Kim looked at her work schedule for next week, she
was very disappointed.
She has to work on Monday.
Saphay: "What can I do now?;
She asked
Sap hay said: "Don't worry.
go
and see Chuck."
Kim went to see chuck and asked him if she could have ?1onday off to go to Boston with her sister.
Chuck told her it's
all right, he will ask Nouphit to work on Monday.
He also reminded
her that if she wants a day off, she will have to tell him· or Dave
on Tuesday of the previous week.
Whenever you have a problem at work, talk to your supervisor.
He will help you to solve your problem.
VESL:
Role Play
1-one student gives directions--the other doesn't understand
2-one student does a procedure wrong--the other critizes the first
Discuss asking for clarification and criticism in Cambodia, Laos,
Vietnam and the US.
Vocabulary matching quiz
Listening quiz
57
�MONTH 2 - Week 1:
EO:
WAGES AND BENEFITS
VESL:
EO:
GUEST RELATIONS, CONVERSATIONS
Wages and Benefits (see pages
59
and 62)
WAGES
Vocabulary
fixed entry rate
average wage
equity
hotel achievement
increase
6O-day probationary period
annual increment
employee performance
Dialogue
Pion:
What is my pay rate?
Chuck:
It's a fixed entry rate.
Pion:
How much is it per hour?
Chuck:
It's
Pion:
is it good pay?
Chuck:
It's better than average.
----
per hour.
HOLIDAYS
Vocabulary
regular holiday
floating holiday
regular pay
double-time
cummulative
forfeit
Dialogue
Phonh:
I am not working tomorrow.
Deng:
Why?
Phonh:
It's my floating holiday.
Deng:
Will you get pay?
Phonh:
Yes, I'll get regular pay.
Deng:
That's very good!
58
�WAGES & BENEFITS
Wages
The wage and benefit program at Stouffer's Bedford Glen Hotel provides that jobs of
comparable worth are paid equal to or better than average wage in our area. Regular
wage surveys and audits are conducted to maintain equity in our wage system. All employees are hired at a fixed entry rate and eligible for an increase at the conclusion of
the sixty (60) day probationary period. Thereafter, wage rates will be increased at
least once anually based on many factors including market surveys, governmental guidelines, departmental and overall hotel achievement and employee performance.
Holidays
Our hotel celebrates seven (7) regular holidays and one(l) floating holiday. The seven
regular holidays include New Year's Day, Patriot's Day, Memorial Day, Independence Day,
Labor Day, Thanksgiving and Christmas.
Regular employee's who work the holiday will be paid double time or a regular days pay
plus straight time for all hours worked on the holiday. All other full time (30 hour)
employees granted the day off du~ to the holiday will receive a regular days pay.
The floating holiday may be used on your birthday or any other day during the calendar
year. You must schedule your floating holiday at least two weeks in advance with your
supervisor, floating holidays are not cumulative, therefore it will be forfeited if
it is not taken during the calendar year. You must complete your 60 - day probationary
period to be eligible. Employees will not be allowed to work the floating holiday for
the purpose of receiving overtime. Employees must work the scheduled day before and
after the holiday to be eligible for holiday pay. Any questions regarding the floating
holiday ~hould be forwarded to the Director of Personnel.
Vacation
Employees are required to schedule vacations at least two weeks prior with their
supervisor. All vacations are subject to the approval of the individual supervisor
and should not be scheduled during peak business months.
59
�(continued)
MONTH 2 - Week 1
VACATION
Vocabulary
take the time off
pro-rated basis
schedule a vacation
earned vacation
Dialogue
Chuck:
Did you schedule your vacation?
Pia:
No, I didn't. How many days
have I earned?
Chuck:
After one year of work, you get
a 2-week vacation.
'Pia:
That's great!
VESL:
Guest Relations - Conversations
Vocabulary
How do I
get
nearest
go
down
corridor
over there .
I'll get some more
get
didn't
wake-up call
morning c·o ffee
turned down
Grammar:
turn
left
right
Have a nice day
go right ahead
straight
shade
TV
broken
something wrong with
phone
my
There is
out of order
around
corner
upstairs
downstairs
ice machine
in here
this morning
last night
let
know
problem with
the heat
"wh" questions: where, how
adverbs of place: right, left, straight, here, there
future: I'll
possessive: my
Dialogue 1
Guest:
Douangmany:
Where is the nearest ice machine?
Go down the corridor. It's near the elevator.
Dialogue 2
Guest:
Phuong:
I didn't get my morning coffee.
I'm sorry. I'll let room service know.
60
�MONTH 2 - Week 2:
EO:
WAGES AND BENEFITS (continued)
VESL:
FILLING OUT A MAID SHEET & OTHER READING'S
COMMON HOUSEKEEPING PROBLEMS
*****
EO:
Wages and Benefits (continued)
PAID SICK LEAVE
Vocabulary
eligibility
perfect attandance
accumulated sick days
Dialogue
Chuck:
You did not come in to work yesterday.
Deng:
No, I didn't.
Chuck:
Did you make a request for sick pay?
Deng:
Yes, I did.
supervisor.
I was out sick.
It has to be approved by my
HEALTH INSURANCE
Vocabulary
hospitalization
short-term disability
dental coverage
major medical
life insurance
Dialogue
Nouphit:
I've been working for 3 months.
Am I eligible for health insurance?
Peg:
Yes, you are.
Nouphit:
Am I eligible for dental insurance, too?
Peg:
No, you're not.
You have to work for one year.
OVERTl'.ME
Employees will get paid time and a half for work in excess
of 40 hours per week. No extra pay for work performed on
Saturday and/or Sunday.
61
�WAGES & BENEFITS
All regular full-time employees will earn:
2 weeks vacation after 1 continuous year of service
3 weeks vacation after 7 continuous years of service
Under no circumstances will vacation pay be authorized without taking the time off.
All vacation earned must be taken within twelve months of the date it is earned or
vacation will be forfeited.
Part time employees will earn vacation on a pro rated basis, equal to the average
number of hours worked during the course of one year.
PAID SICK LEAVE
Employees will earn one day for every two months of perfect attendance, to a maximum
of twelve days.
Employees who do not use any sick days after a f ull year of employment will receive two
extra days pay in addition to accumulating the sick days.
Paid sick leave is an added insurance benefi t and should be accumulated to allow for
financial protection in the event of illness.
Sick leave is paid subject to the approval of your supervisor.
HEALTH INSURANCE
Stouffer's Bedford Glen Hotel provides a comprehensive health insurance program including hospitalization, major medical, short-term disability insurance, life insurance,
and dental coverage.
All full time employees are eligible for insurance coverage on the first of the month
after 3 months of continued employment. Dental insurance is included after one year
of continuous employment. You must fill out the appropriate insurance cards to be
eligable for insurance benefits.
PAY DAY
All employees are paid on Friday of each week.
the Security Office.
Pay checks will be distributed from
OVERTIME
Bedford Glen pays approved overtime to all employees who work in excess of 40 hours
per week. Time off in lieu of overtime pay is not permitted.
PAYROLL DEDUCTIONS
As required by law, Stouffer's makes certain deductions from your paycheck. Those
deductions include Federal Income Tax, State Income Tax, and Social Security (FICA).
Other payroll deductions which may be selected by the employee include those pertaining to various Stouffer benefit programs.
JURY DUTY
Stouffer's will pay the difference between the pay you receive for Jury Duty and your
regular day's pay. Please contact Personnel if you are called for Jury Duty.
62
�MONTH 2 - Week 2
EO
(continued)
JURY DUTY
Stouffer's will pay the difference between the pay an
employee receives for Jury Duty and her/his regular
day's pay.
VESL:
Filling out a Maid Sheet (se e page 64) and other
Review Dates
readin g
Vocabulary
project of the day
c/o
occ
act ST
remarks
done
checkout
occupied
Grammar:
initial(s)
sect.
day
date
Jan.
Feb.
March
goes
"wh" questions:
fill out
mean
vac. If
Apr.
May
June
July
Aug
how, what, where
Dialogue 1
Phuong :
How do I fill this out?
Darlene:
Write "done" here.
Phuong:
Oh, I see.
Dialogue 2
Deng:
What goes here?
Peg:
I initial it.
Deng:
ummm.
Do Not: Disturb
don't write
Sept.
Oct.
Nov.
Dec.
rec. slip
�DAY .
~AHE - - - - - - -
L-
· DA'fE _
SECT.------VAC
D
SUPERVISOR
-------
.
ROOH NUM.BERS
---~-
.
-
m:·c:::I( ST l.TUS
ACTUAL
STATUS.-
c/o -· -·. '.Gee- ·
REMARKS
1
2
·
I
-~ --=~--==~=:=-i-=--:,-~4---4--- ----.;__--=-- - ~- - - - - -- .
3
. . ..
-
. 4
. 5
7
:s
I
9
- .?,]i---=,, , ,., ,._-1----=-t-----:· l- - - l - -! ·
+
- - -·--- - - - - -
-11
'.12
I
D
COOL
HEAT
LO\v
QHJ6H
•
l
J
4
l
oFF
�MONTH 2 - Week 2
VESL:
(continued)
Connnon Housekeeping Problems
Vocabulary
dust
the top of the mirror
trash
under the bed
bathtub
sink
still dirty
polish
chrome
right
burned out
forget to
Grannnar:
point
warmer
cooler
cool
heat
high
low
off
dry shower liner
toilet paper
shower liner
needs to be
changed
missed
go back
dirty
set
summer setting
winter setting
light bulb
more careful
''want" with infinitive
I want you to
past tense: -ed (missed)
irregular past tense: forget, forgot
Dialogue 1
Peg:
You missed under the bed.
trash under there.
Phuong:
I'm sorry.
There's still
-Next time I'll be more careful.
Dialogue 2
Peg:
The top of the mirror is dirty.
Lamdoum:
I'm sorry.
I missed it,
65
I'll do it right away.
�MONTH 2 - Week 3:
EO:
VESL:
EO:
YOUR PAYCHECK
PEOPLE YOU WILL MEET
Your Paycheck (see pages 6 7, 68 , and 69)
Vocabulary
pay day
pay slip
gross pay
net pay
payroll deductions
current
year-to-date
federal income tax
state income tax
F.I.C.A.
Dialogue 1
Nouph it:
Is pay day today?
Dave:
Yes, it is.
Nouphit:
Where can I get my paycheck?
Dave:
At the Security office.
It's Friday.
Dialogue 2
Dave:
Did you get your paycheck?
Noy:
No, not yet.
Dave:
You'll get one next Friday.
VESL:
I started to work two days ago,
People You W
ill Meet
Vocabulary
Manager
Night Manager
supervisor
maid
runner
Grammar:
guest
laundry room staff
security
personnel
know
"wh" question:
That
who
Dialogue
Noy:
Who is that?
Phonh:
That's Darlene.
Noy:
What does she do?
Phonh ;
She's a supervisor.
66
�YOUR PAYCHECK
A popular subject with our employees! The work week runs from Saturday through
Friday. The following Friday is payday, at which time employees will receive
their paychecks from their supervisor or from the Personnel Office. Checks will
be issued every Friday during the hours specified.
Listed below is an explanation of a sample paycheck (see next page for "sample"
paychecks).
Explanation of Sample Pay Slip (Check Stub)
Code
Title of Column
Explanation of What Column Contains
1.
Pay Ending Date
The last day for which the check pays.
2.
Current Week's Figures
The top line the entire way across is for
the current week's calculations of earnings, taxes, and deductions.
3.
Year-to-Date Figures
The bottom line shows your year-to-date
earnings and taxes.
4.
Earnings (Gross)
Top Line - Total earnings during the week
(includes wages, tips declared, and other
miscellaneous earnings).
Bottom Line - Year-to-date earnings.
5.
Federal Tax
Top Line - Withholding tax deducted, based
on the gross wages plus tips declared for
the current week.
Bottom Line - Year-to-date federal tax.
6.
F.I.C.A.
Top Line - The amount deducted for Social
Security tax based on the gross earnings
including tips for the current week.
Bottom Line - Year-to-date F.I.C.A.
7.
State
Top Line - The amount deducted for any
state tax.
Bottom Line - Year-to-date state tax.
8.
Disability
Top Line - The amount deducted for any state
disability insurance tax in New Jersey, New
York, and California for the current week.
Bottom Line - Year-to-date disability tax.
9.
Local
Top Line - The amount deducted for any city
or local tax for the current week.
Bottom Line - Year-to-date local tax.
67
�YOUR PAYCHECK
Code
Title of Column
Explanation of What Column Contains
10.
Deductions
The total amount of all other deductions
listed below under "Description."
11.
Net Pay
The result of subtracting all taxes (#5,
6, 7, 8, and 9) and all other deductions
(#10) from the total earnings ( #4).
12.
Earnings Description
The types of earnings paid or valuations
credited for tax purposes. Could include
any or all of the following:
Regular - Hours worked times the rate
(include overtime hours).
Overtime - 1/2 the overtime hours times the rate.
Dollar Adjustment - Amount added to this pay
to correct prior pay for retroactive pay
raise or for split shift premium or other.
Tips - Declared
Holiday - Rate times holiday hours.
Vacation - Rate times earned hours.
13.
Earnings - Hours
The number of hours worked in each particular category shown to the nearest hundredth
hour.
14.
Earning - Current
Total$
The amount earned or credited in each particular category (regular hours times the rate,
1/2 overtime hours times the rate).
15.
Earnings (No Title) Year-to-Date Total
The amount earned or credited in each particular category this year-to-date.
16.
Deductions Description
Could include any or all of the following:
Tips - Declaration to of fset earnings
credited for tax purposes.
Dollar Adjustment - Amount deducted from
this pay to correct prior pay or other.
Garnishment
Advance
Stouffer's Health Benefits Program
United Way
U.S. Bonds
Vacation
Holiday
Miscellaneous
17.
Deductions - Current
Total
Total of deductions for each description.
68
�YOUR PAYCHECK
Code
Title of Column
Explanation of What Column Contains
18.
Amount of Check
Net weekly wages after all deductions.
SAMPLE PAYCHECK
H- 718249
H002
STOUFFER HOTELS
DIVISION OF THE STOUFFER CORPORATION
:~OT GOOO r oe- Ov E~ '6 Xl 00 QQ- AF''TE R 60 OA Y
S1
CHECK DATE
PAY
TO THE ORDER OF
CHECK
AMOUNT
Your Name Here
****7)J2
1120
0054 0540 OlA
999 99 999
6-103
411>
7l8L49
H
OSPITALITY BEGINS WITH U
I
I
I
I
I
I
I
I
I
I
I
I
I
Could also inclu
Attachrrent.
uld also inclu
tilers; See Atta
69
See
�MONTH 2 - Week 4:
EO:
OTHER EMPLOYEE BENEFITS
VESL:
EO:
TIPS
Other Benefits
COMPLEMENTARY ROOMS PROGRAM (see page 71)
Vocabulary
complimentary
25 % food and beverage discount
anniversary date of employment
room reservations
Dialogue
Pia:
Where do you stay on your vacation?
Dave:
At the Westchester Hotel in New York.
Pia:
Do you have to pay?
Dave:
No, it's complimentary. I've been working
here for more than a year.
FREE MEALS
Breadfast, lunch, and supper are free to employees who
are at work.
Dialogue
Darlene:
Let's go to lunch.
Noy:
It's a good idea.
Darlene:
It's free.
How much does it cost?
EMPLOYEE RECOGNITION PROGRAM (see page
-· )
Dialogue
Chuck:
Congratulations Kane! You were selected
EMPLOYEE OF THE MONTH.
Kane:
Thank you.
Chuck:
Will you take your sister out to brunch?
Kane;
Yes, next Sunday, at the Havilland's.
70
�COMPLIMENTARY ROOMS PROGRAM
As a means of conveying the Company's appreciation for the part employees play in
contributing to the successful operation of our hotels, the Company will offer a
complimentary rooms program to Stouffer Hotel employees and their . immediate family
members traveling with them.
Room reservations are subject to space availability and must be made at least 14 days
in advance of the arrival date. Reservations are to be made through the Personnel office
at Bedford Glen.
All hotel employees with one or more years' of service will be provided complimentary
rooms, providing space is available at the requested hotel. In addition to complimentary rooms, all employees will be provided a 25% food and beverage discount.
The number of nights an employee can stay in the hotel without charge is based on the
amount of time he or she has worked for Stouffer's. All periods of employment are
counted when adding up the total years of service with Stouffer Hotels. An employee
earns complimentary rooms after being on the payroll one year. Complimentary rooms
cannot be accrued or carried over from year to year. In case of an employee who left
the Company and was rehired by the Company, the twelve-month period for using free
accommodations begins on the anniversary date of the employee's re-adjusted date of
hire.
The discount applies to the number of rooms required by members of the immediate
family. Spouse and their children traveling with the employee are granted the same
benefits, even if additional rooms are required.
If additional rooms are used for parents, brothers, sisters, or other relatives accompanying the employee, they will be charged 50% of the regular room rate and receive
no discount on food and beverage.
This complimentary rooms policy does not apply at the following hotels: Denver Inn,
Riverfront Towers, Somerset Inn, or the University Inn. Also, no employee room requests will be honored at Anacapri or Lauderdale Surf from December 15 through Easter
of each year, no employee requests will be honored at Pineisle from April 1 through
September 1 of each year, and no employee requests will be honored at The Alamos
from January 1 through April 15 of each year.
Employees who have not completed one year of service will be allowed a 50% discount
at participating hotels.
71
�EMPLOYEE
REGOGNITION PROGRAM
"EMPLOYEE OF THE MONTH"
Each month, the staff at Bedford Glen will select an "Employee of The Month".
The employee will chosen based on the following criteria:
-pleasant, friendly attitude with Stouffer's employees and
staff as well as hotel guests.
-performs their job efficiently.
-willing to help other departments when needed.
-comes to work on time and with few absences.
-a true asset to the hotel.
The "Employee of The Month" will receive a $50.00 savings bond and brunch for two
in Havilland's.
At the end of every year, we then choose the "Employee of The Year" who will receive
a vacation at another Stouffer Hotel.
72
�MONTH 2 - Week 4
VESL:
(continued)
Tips
Vocabulary
checkout
dollar bill
under ashtray
on the tv
on the pillow
on the bed
with a note
ask
What i f
Grammar:
every
morning
usually
leave it
alone
occupied
supervisor
leave alone
if conditional
adverbs of frequency:
preposition: on
if
American
Chinese
Japanese
usually
Dialogue
Darlene:
If the room is occupied, leave the
money alone.
Lamdoum:
What if its a checkout?
Darlene:
If its a checkout, the money's a tip.
73
�MONTH 3 - Week 1:
ACCIDENTS AT WORK - WORK HABITS
Accidents at Work
Procedures:
1.
2.
3.
Report the accident to the supervisor immediately.
Personnel Department/Security Department will
determine the medical attention required.
Fill out an accident report as soon as possible
for all accidents.
Vocabulary
emergency
get an ambulance
call the police
hurts
broken
heart attack
stroke
very sick
can't breath
shock
Grammar:
Materials:
get a doctor
don't move
help me
hospital
sprained
fell
can't walk
can't move
bleeding
wounded
fire
get out
call the fire department
call the nurse
get a stretcher
get a blanket
get a bandage
can't see
choke
imperatives, modals "can", "have to", future tense
pictures of human body and first aid items,
vocabulary
Dialogue 1
Lisa:
What's wrong?
Piou:
I fell, and my back hurts.
Lisa:
Can you get up?
Piou:
No, I can't.
Lisa:
Don't move.
I am going to call the supervisor.
Dialogue 2
Darlene:
Emergency!
Get Security!
Chuck:
What happened?
Darlene:
Susan got a shock.
She can ' ·t move.
74
�arts of the Body
\._-------shoulder
back
knee - - - - - - - - - - - - - - - - leg
toe
foot
- - - - - -- - - -- -
75
�.
hair
;•
--- - - - -
forehead
eyebrow
eyelashes
eye
nose -
cheek
thumb
lip
w ri st
te et h
f in ger
76
/
�,side Your- Body
(
\
Gall B ladder
l
La rge Intest ine
Cu
Sma ll Inte sti ne
77
�SAFETY
Safety is extremely important. Wipe up spills immediately. Do not attempt to
operate any piece of equipment until you have received full instructions and
know how to operate it properly.
Remember to say "Passing, please" in congested areas to avoid accidents.
Report any unsafe conditions to your supervisor immediately so that accidents
can be avoided.
Be careful in handling china. Breakage not only costs the hotel a lot of money,
it can also be dangerous. A flying piece of china can easily cut someone or
land in food being prepared.
Always keep to the right in aisles, hallways, stairwells and other areas of the
hotel. Enter to and exit from doorways staying to your right and using the door
to your right. This is a must!
Guest Accidents
1.
An accident involving a guest in any area of the hotel should be immediately
reported to the supervisor who will then contact the Security Department.
Should the accident be serious enough to require any type of medical
attention, the Personnel Department and/or the Security Department will
take the necessary action.
2.
Guest property damage accidents should be reported immediately to the
supervisor who will, in turn, notify the Security Department.
3.
In the instance of damage or soiled clothing resulting from a server's
accident, the supervisor must be informed. The supervisor will advise
the guest as to how the cleaning bill should be processed.
Employee Accidents
Any employee who is injured on the premises must report the accident to his or
her supervisor immediately, regardless of the degree of the accident. The
Personnel Department and/or the Security Department will determine the medical
attention required, and will take appropriate action. An accident report must
be completed as soon as possible for all accidents.
78
�MONTH 3 - Week 1
(continued)
Work Habits
Vocabulary
lazy worker
late
messy
moody
not dependable
unreliable
forget
unpleasant
hard worker
on time
clean/neat
goon-natured
dependable
reliable
remember
pleasant
Grammar:
should, comparative:
Materials:
stick with it
give up
efficient
wasteful
careful
careless
cooperative
uncooperative
er, more, est
flashcards, pictures of one or more workers to
illustrate charachteristics, picture of What's
wrong here
CONVERSATIONS
Kane to her Supervisor
1.
Do I work hard?
1.
Do I take long coffee breaks?
2.
Yes, you do.
2.
No, you don't.
1.
Do I come on time every day?
1.
Do I learn new things?
2.
Yes, you do.
2.
Yes, you do.
1.
Can I have a raise?
2.
Yes, you can.
LlSTEN TO THE STORY
,
WR,ITE SENTENCES ABOUT KANE
1.
got promoted
2.
a good job
3.
a raise
4.
happy
5.
his wife
6.
work hard
79
�MONTH 3 - Week 2:
EO:
EMPLOYEE'S RIGHTS AND RESPONSIBILITY
VESL:
TAKING BREAKS - DAYS OFF
*****
EO:
Employee's Rights and Responsibilities (see page 81)
1-Review "Open Door Policy" page
2-Solicitation and distribution
3-Appearance
4-Attendance and punctuality
5-Identification
6-Work rules
Dialogue 1
Judy:
You look nice.
Pia:
Yes, it is.
Is it a new uniform?
Darlene gave it to me yesterday.
Dialogue 2
Dave:
Where is your name tag?
Noy:
Oh!
Dave:
Please wear your name tag all the time.
I think that I left it in my locker.
Dialogue 3
Chuck:
You forgot to punch in.
Lamdoum:
I'm sorry.
Chuck:
Here is your time card.
Lamdoum:
Thank you.
80
Please give me my time card.
�RIGHTS & RESPONSIBILITIES
Employees will not be disciplined or terminated without a just cause. Please feel free
to discuss any problems regarding discipline or your employment with your supervisor
or department head. The Personnel staff will be available to assist you with employment problems whenever necessary.
OPEN DOOR POLICY
Stouffer's is proud of its problem solving procedure and policy. This policy says that
Stouffer's will provide clear and open channels through which every employee will be
given the fullest opportunity to obtain a satisfactory solution to work related problems.
Again, the Personnel staff is available to assist you with this process. Please refer
to "Stouffer's Open Door Policy on Problem Solving" which is in your possession under
separate cover.
SOLICITATION AND DISTRIBUTION
Non-employees are not permitted to solicit or distribute literature for any purpose
on Company property at any time. Solicitation or other organizational activities
in the interest of any organization are not permitted by any employee during the working
time of the employee doing the soliciting or being solicited. Employees are not
permitted to distribute literature of any kind during working time in the working areas.
APPEARANCE
Your appearance is a direct reflection on you, your department and Stouffer's Bedford
Glen Hotel. We expect our employees will be neatly groomed with clean and pressed
uniforms (or personal clothing). Clean and comfortable shoes should be worn and only
personal jewelry such as wedding rings, service pins and watches. Your supervisor will
advise you of specific regulations pertaining to your department.
ATTENDANCE AND PUNCTUALITY
It is expected that our employees will be on time for work and maintain a satisfactory
attendance record. Adequate coverage must be maintained so that the needs of our guests
can be met. If unforseen circumstances warrant that you be late for work, it is your
responsibility to notify your supervisor and inform him/her of your expected arrival
time. In the event you should be absent from work, please notify your supervisor
before the start of the shift and each consecutive day that you will be unable to report.
IDENTIFICATION
All of our employees are supplied name tags and are required to wear them at all times
while on duty.
WORK RULES
Employees are expected to know their work schedules and work hours. Please punch in
your time card at the scheduled time, in uniform and ready for work, and punch out your
time card when your shift is completed. The Stouffer policy does not permit the hiring
of relatives at the same hotel.
81
�MONTH 3 - Week 2
VESL:
(continued)
Taking Breaks
Review:
food, employee cafeteria
Vocabulary
bathroom
ladies
lunch break
water bubbler
think
coffee break
employee cafeteria
choose
men's
get back to work
Grannnar:
only, imbedded sentence--I think that's ...
Materials:
pictures of food, pictures of places for meals,
tour of employee's cafeteria
Dialogue 1
Phonh:
Excuse me.
Pia:
Yes?
Phonh:
This is a line.
Pia:
Oh.
Phonh:
That's OK.
I'm sorry.
Dialogue 2
Noy:
Excuse me.
Lisa:
Yes, but no one's sitting over there.
Noy:
Thank you.
VESL ;
Is someone sitting here?
Days Off
Vocabulary
Weekend;
went shopping
watched TV
went to a movie
went to the park
went to the beach
like to
out sick
that's too bad
played basketball
played ping pong
played games
82
stayed home
what's the matter
played soccer
played tennis
played cards
went swimming
�MONTH 3 - Week 2
VESL:
(continued)
Days Off
(continued)
Family status:
married
single
divorced
widow
widower
son
daughter
husband
wife
aunt
uncle
niece
father
mother
in-law
brother
sister
cousin
nephew
visited my
vacation
mistake
last weekend
holiday
I think
next weekend
Grammar:
review "wh" question, past tense, future tense,
this, that, these, those.
-Who is that?
-Where do you live?
-How long have you lived there?
-How long have you been working here?
-What's your name?
Dialogue 1
John:
Hello.
What's your name?
Tuan:
Tuan Tran.
John:
I'm John Smith.
Tuan:
I'm a steward.
John:
I'm a bus boy.
Tuan:
Oh!
John:
Do you live in Lowell?
Tuan:
Yes, on Salem street.
John:
On Market street.
get back to work.
Tuan:
See you later.
John:
Bye!
What's yours?
What do you do?
What do you do?
83
Where do you live?
Oh, time's up.
Got to
�MONTH 3 - Week 2
VESL:
(continued)
Days Off
(continued)
Dialogue 2
Frank:
Hello Thanh.
How are you?
Thanh:
Fine, thanks.
Frank:
Not bad.
Thanh:
Frank, this is Quang.
Frank:
Pleased to meet you Tuan, I'm Frank.
Thanh:
Excuse me, Frank.
Frank:
Oh!
Quang:
That's OK.
And you?
Sorry Quang.
84
His name is Quang.
Not Tuan.
�MONTH 3 - Week 3:
EO:
DISCRETIONARY PROCEDURES
VESL:
TALKING TO FELLOW WORKERS
*****
EO:
Disciplinary Procedures
(see page 87)
Vocabulary
departmental rules
hotel rules
repeated offenses
suspension
discharge
disciplinary actions
violation
corrective measure
verbal warning
written warning
Dialogue 1
Where are you going Kane?
To the guest lounge.
Please don't do that. It's not
authorized.
Piou:
Kane:
Piou:
Dialogue 2
We must observe hotel safety regulations.
Yes, I know. It's good for us.
That's right. Violation of hotel safety
regulation is also an offense.
Yes, it also can lead to dismissal.
Chuck:
Noy:
Chuck:
Noy~
VESL:
Talking to a Fellow Worker About Social Activities
During a Break
Vocabulary
weekend
this weekend
last weekend
stay home
go shopping
Grammar :
Materials:
go to the park
watch TV
go to the movies
play soccer
play baseball
sew a dress
knit a sweater
have a party
play football
past tense, future tense
pictures of leisure activities
Dialogues
Deng;
Lisa:
Deng:
What are you doing next weekend?
I am staying home. And you?
I am going shopping.
Mary;
Nouphit:
Mary:
Nouphit:
What did you do last weekend?
I stayed home. And you?
I went to the park.
ummmm.
85
�MONTH 3 - Week 2
VESL:
continued
Asking for Property - Acknowledging a Mistake
Vocabulary
Grammar:
Materials:
-
gloves
umbrella
mistake
jacket
coat
sorry
raincoat
sweater
book
boots
possessive pronouns: my, your, his, her, our, .
their, this, that, these, those
items of clothing
Read and proctice.
Im 50rry.
Excuse rne.
1hi5 i~t
I thinK thats m~
YOJR jac.kt.
I thinl\ lmMe. a
This is MY j~&t.
rr{1$laKe.
j&.l<Gl.
·. ~
The ~c..er.e . :John
~
ta\<es Satt~•s
pel'\
!
6rd wa\Ks~.
i
- ---··-
·-·- ··-·-
�RIGHTS & RESPONSIBILITIES
Employees a r e not permit ted in tmassigned -areas of the Hotel unless directed to those
areas by the ir supervi sor . Use o f of f ice, public area and guest room telephones i s
not permitted . Coin operated telephones are provided for employee use in a desi gnated
employee area. No personal telepho ne call s will be accepted for an employee unless .it
is an emergency call. Employees should not be on the Hotel premises more than½ hour
before or½ hour a f ter their assigned shift.
·
For the convenience of our guests, please use service elevators when transacting
business and please use the restrooms designated for employees only. Hotel recreationa l
facilities are for guest use only and not for the use o f employees.
Friends and/or relatives are not allowed in the Hotel while you are on working hour s .
If after work transportation is being provided, kindly ask those persons to wait ou t side the Hotel.
DISCIPLINARY PROCEDURE
The focus of our disciplinary procedur e is to correct present problems and prevent fut ur
ones. Violations of departmental or hotel rules will result in disciplinary action
as a corrective measure. Disciplinary action may include counseling, verbal warning,
written warning, or in cases of ·severe or repeated of fens.e s, suspensiox:i or discharge.
Whenever possible, oral notice of problems you are having in your job performance or
in following hotel or department rules will be given before more serious measures are
taken.
There are various offenses which cannot be tolerated and may be cause for dismissal.
These violations include but are not limited to:
1.
2.
3,
4.
5.
6.
7.
8.
9.
10.
11.
Posession of illegal drugs, firearms, or alcoholic beverages while on hotel
premises.
Stealing from guests, hotel property or fellow employees.
Falsification of time card or payroll i nformation(you must punch your own time
card).
Entering a guest room for any reason other than hotel business without authorization
Reporting to work or being on duty while under the influence of intoxicants or
drugs.
Any form of physical violence, fighting, arguing or horseplay with a guest, anothe r
employee or any person while on hotel property.
Utilization of guest rooms or lounges while ·on duty.
Unautho r i zed presence on hotel property.
Falsif ication of employment applications.
Insubordinat ion
Destruction of property belonging to the hotel, guest, or employees.
Other offenses which are serious and could ultimately lead to dismissal include
are not limited to:
1.
2.
3.
4.
5.
6.
Poor work performance.
Smoking in an unauthorized area.
Abuse of sick leave policy.
Excessive unauthorized absenteeism.
Violation of hotel safety regulations.
Use of profane language.
90
but
�MONTH 3 - Week 3: . EMPLOYEE SERVICES, PERFORMANCE REVIEW. PROMOTION/
TRANSFER, CUT BACK IN HOURS - LAY~OFF AND
TERMINATION
EMPLOYEE SERVICES (see page 92)
Vocabulary
personnel department
personnel files
employee newsletter
employee activities
intramural sport
Grammar:
recreational function
social function
holiday party
summer picnic
If and When conditional
Negative question
Dialogues
1)
You'll play soccer this Saturday, · won't you?
Sinh:
2)
Peter:
Yes, I will if I can find a ride.
Scott:
You didn't go to the picnic last Sunday?
Lek:
No I didn't.
I wasn't feeling well.
91
�EMPLOYEE SERVICES
PERSONNEL DEPARTMENT
The Personnel Staff is available to assist you at any time during the course of your
employment at Stouffer's Bedford Glen Hotel. Among other topics, the Personnel Staff
can discuss with you policies and procedures, benefits, wages, performances reviews,
transfer and advancement opportunities and any problems regarding your employment.
Please feel free to use these services available to you.
ACCESS TO PERSONNEL FILES
You are free to review the contents of your personnel file with your supervisor and/or
the Director of Personnel. You are also free to submit to. the Personnel Office any
written documentation regarding your employment you wish to have entered into your
file.
EMPLOYEE NEWSLETTER
A newsletter about Stouffer's Bedford Glen Hotel and our employees is published monthly.
Suggestions for stories and comments should be forwarded to the Director of Personnel.
Any employee interested in becoming involved wtth the publication should contact the
Personnel Office for information.
EMPLOYEE ACTIVITIES
In recognition of the hard work of our employees, Stouffer's Bedford Glen Hotel will
periodically arrange recreational and social functions. These functions may include
a Holiday party, Summer picnic, as well as intramural sports leagues.
92
�MONTH 3 - Week 3
(continued)
PERFORMANCE REVIEW
Vocabulary
Probationary review is conducted by the immediate supervisor
after the completion of the 2-month probationary
employment. (see page 37)
-performance
-performance
-performance
-performance
-termination
has been outstanding
has been good
is marginal
has been poor
Annual Evaluation Report is conducted by the immediate
supervisor every year around the anniversary date of employment.
(see page 95)
-quality of work
-quantity of work
-job knowledge
-attitude toward work
-attitude toward others
-personal qualifications
-capacity for development
Grammar:
present perfect tense:
"has been", "have been"
Dialogue
Peter:
You have been working here for 2 months.
Hanh:
Yes, I know.
Peter:
Here is your probationary review.
Hanh:
Please explain it to me.
Peter:
I'd be glad to. Your performance has been good.
I'll recommend an increase from$
- - - to$- - for you starting next week.
Hanh:
Great, thank you.
Peter:
Please sign your name here.
Hanh:
OK.
93
�MONTH 3 - Week 3
(continued)
PROMOTION/TRANSFER
Vocabulary
good work
dependable
better salary
Grammar:
third shift
bus boy ·
good English
infinitives with indirect object and want
Dialogue
Peter:
You do very good work.
Tong Sai:
Thank you.
Peter:
I want to offer you a job on the night
shift. The pay is better. Its$
---
Tong Sai:
That's great.
me to start?
Thank .you.
When do you want
CUT BACK IN HOURS. LAY-OFF. TERMINATION
Vocabulary
lay-off
let you go
fire
warning
give notice
cut-back
no work
slow season
temporary
start up again
Grammar:
conjunction: but
adverbs: really, just
Dialogue
Peter:
Hanh, I'm really sorry.
your hours.
Hanh:
Did I do something wrong?
Peter:
No. You do good work. We just don't have
enough customers. We'll give you more hours
as soon as we can.
Hanh:
That's difficult for me.
enough customers".
TERMINATION NOTICE:
We have to cut back
But I understand "not
Employees are requested to give a 2 week
notice in writing to their immediate
supervisor in case of self termination or
resignation.
94
�EVALUATION REPORT FORM -WAGE EMPLOYEES
Date
Accomplished
FORM PROCESSING STEPS
l.
2.
3.
· 4.
Bookkeeping or Personnel completes history section and forwards form to Deportment Head.
Deportment Head forwards form to Supervisor.
Supervisor completes it and forwards the form to Deportment Head.
Unit Manager or Deportment Head comments and approves or disapproves wage or other
change, returns the form to the Supervisor.
S. Supervisor holds review session with employee, and returns form to Deportment Head.
6. Review information is entered on Progress Cord by Supervisor.
7. Form is returned to Bookkeeper or Personnel.
HISTORY
Unit _ _ _ _ _ _ _ # _ _ _ _ _ __
Department _ _ _ _ _ Evoluator _ _ _ _ _ __
Employee Name _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ # _ _ _ _ _ _ _ _ _ _ _ __
Date of Hire _ _ _ _ _ _ Current Job Class _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Type Evaluation: Annual
6 Mo. _ _ __ Other _ _ _ Lost Evaluation
Period This Evaluation _ _ _ _ _ to _ _ _ _ _ _ Tardinesses _ _ _ _ _ _ _ _ _ _ __
Absences _ _ _ _ _ (Excused _ _ _ , Illness ___ , Unex, _ _ _ )
Current Rote $ _ _ _ _ Lost Iner,$
on D a t e - - - - - - - -
CHANGES
Proposed Increase $ _ _ _ to$ _ _ _ Effective Date _ _ _ _ _ _ _ _ __
No Iner.ease Proposed - Reason _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Other Changes Proposed _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Approved _ _ _ _ _ _ Disapproved _ _ _ _ _ Signoture _ _ _ _ _ _ _ _ _ __
-
EMPLOYEE'S COMMENTS
Signature _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Date _ _ _ _ _ _ _ __
SUPERVISOR'S COMMENTS AND RECOMMENDAT IONS AFTER DISCUSSION WITH EMPLOYEE
-
Si9nature _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Date _ _ _ _ _ _ _ _ __
UNIT MANAGER'S OR DEPARTMENT HEAD'S COMMENTS
\
Signature
Date
. Signature
Date
95
0-72 Rev. 0/ 77
Page 1 of 4
4
�··· -
-- - -
~
C
0
Where* appears utili ze Stouffer Management Control Systems
forrn s, schedules, ratings, summar ies etc. if pertin ent to the
L
departm and job being evaluated. These wi ll provide
ent,
detail ed item s fo r scrutiny. A listing of these is at the
top right of thi s form.
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Management Control Sy stem Forms: San is
talion Control -K itchen, Pantry. Assignmen:
Schedu le Control- Hou sekeeping. l aundry,
Banquet S ice, Kitchen. Banquet Room
erv
Service Plan and Schedule Contro l.
C
(continu~d 011 nex t .
:,
0
lOO'li 90% 80% 70% 60% 50% 40% 30% 200,;, IO% 0%
CO MM E
.NTS AND EXPL MAT! ONS
A. QU AL IT Y OF W
ORK
I. Products and performance meet
Stouffer Standards.*
2. · Methods meet Stouffer Standards.*
3. Mee ts safety standards.*
4. Meets san itation standards.*
5. Meet s hou sekeep ing standards.*
6. Profit con scio us.* (Breakage,
porti ons, en ergy, etc. }
7. W
orks with mi nimum of supervision
to att ain optimu m results.
8. Asks questions of supervisor
when necessary .
e
"'U ANTITY OF WORK
l. Work accomp lished meets production
goals , schedules and timetables
con sis tently .*
2. Uses work simplifica tion to accomplish
most work in lea st time. *
3. Plans ah ead and makes advance preparations.
4. Is able to pe rfo rm tasks with in specified
time li mits.
5. Work s quietly and does extra work
as im e allows .
C. JOB KNOW LEDGE
I. Is perce ptive of overall department
an d own job and what is necessary
to acc omplish requirements.
2. Kn ows own job thoroughly.*
3. Kno ws oth er stations and is willing
and abl e to work them.
4. Can distingui sh top qual ity as per
standard s* and works toward that goal
in all are as of job.
,d
Z -:E?,:
....._
�-
:
Coffee Service Plan and Schedule Control. Banquet Meal
Service Schedule Control. Hotel Performance ReviewsHr· ~keeping. Greeting the Stouffer Guest. Housekeeping
·I Assignment Control. Housekeeping Daily Plan.
01,. _as developed.
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D. ATTI TUDE TOWARD WORK
l. Attendan ce .
2. Pun ctual ity.
3. En ergetic, enthusiastic, posit ive,
op timi stic.
4. Wo rks well under pressure, adapts
pace, i s ca lm .
5. Willi ng ly assumes additional responsibi lit y.
6. Willin gl y adapts to change and new methods.
E. ATT ITUDE TOWARD OTHERS
1. Is smil ing and fr iendly to coworkers,
sup ervisors, guests, suppliers, etc .
2. Is help fu l to other employees
and supervi sors .
Co op erat es with oth ers.
4. Take s directions willingly.
5. Acc ep ts co nstru ctive critic i sm well
and tries to imp rov e.
-
-
-
F.
PERSON AL QUALIFICATIONS
I. Meets dress and appe arance st andard s.
2. Mee ts good hy giene and cleanl iness
stan dards.
3. Ha s ph ysical strength, energy, stami na
and vit ality for the job.
4. Has ate per a ent that is suited
to the ]Ob .
5. Has in itiative - assumes responsibi l ity.
G. CAPACITY FOR DEVELOPMENT- Optional
1. Shows desire to learn.
2. Has proven ability to learn .
Ha s shown leadership cap abi li ties.
Has shown ab ili ty to assume
responsibility wi sely . .
'
COMME NT S AN 'EXPLM A -IONS
·D
�IMPROVEMENT PROGRAM
Suggestio_s and Commitment From Employee and Supervisor
n
To Be
Accomp.
By Date
A. QUALITY OF WORK
(Products, Results, Meth ods, Safety,
Housekeeping, Cost / Asks Questions)
.
.
B. QUANTITY OF WORK
(Am ount, Timing)
C. JOB KNOWLEDGE
· (Present job and others)
D . ATT ITUDE TOWARD WORK
(Attendance, Punctua Iity, Energy,
Posit ive Approach, Pressure)
E. ATTITUDE TOWARD OTHERS
(Friend li ness, Helpfulness, Cooperation,
Ta king Direction)
F. PERS ONAL QUALIF ICATIONS
(Dress & Ap pe arance, Hygiene & Clea nl iness,
Strength & Sta mi na, T emperoment, Initiative)
G. CAPACITY FOR DEVELOPMENT
(Desire & Ability to Learn, Leadership,
Responsibility)
Pae4of4
9
Follow up
Dates
..
· Tes
Repo.rton former lmproveme.nts
Acco mp I i shed
No
�(
MONTH 3 - Week 4:
GENERAL REVIEW - INDUCTION CHECKLIST
INDUCTION CHECKLIST
As part of our orientation process, it is important tha.
t
you receive and understand the following information:
W 4 forms
Health Insurance Information
Your Rights and Responsibilities
Open Door Policy on Problem Solving
Affirmative Action Statement
General Personnel Information
I have received my employee handbook and agree to abide by th~
rules and regulations outlined in the handbook.
Employee Signature
Personnel Representative
96
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Vocational English as a Second Language (ESL) and Employment Orientation for the Stouffer's Bedford Glen Hotel, [1982-1983]
Subject
The topic of the resource
Bedford (Mass.)
Community organization
English language--Study and teaching
Lowell (Mass.)
Nonprofit organizations
Occupational training
Social service
Unemployed--Services for
Description
An account of the resource
The curriculum for the Stouffer’s Bedford Glen Hotel was designed especially for the housekeeping department employee orientation and English as a second language. The main objectives focus on the hotel overview, its hours of operations, and room attendants; employee personnel policies; and an overview of their union rights and interpersonal relationship within the environment.
Creator
An entity primarily responsible for making the resource
Pho, Hai B.
Pho, Lan T.
Seeler, Joan DeWitt
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
98 p.; 27.5 x 21.6
Language
A language of the resource
English
Type
The nature or genre of the resource
Text
Identifier
An unambiguous reference to the resource within a given context
uml1_b01_f47_i001
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Documents
Stouffer's Bedford Glen Hotel
-
https://d1y502jg6fpugt.cloudfront.net/37070/archive/files/cc5d5ef07c1025acffd6991df9f08998.pdf?Expires=1712793600&Signature=tjD5bsPlzC%7EA6Q7r5wxrrDhXj-Hb5yRAj41vA1mFaGh8-%7EyM9fxbftWEPxaNnsJ560w1sL4FVk0g1j6Gv0xqGbGDTApnkUSF4OmaLmHkAm1sEf9MQx9It6Yf33oqOWQxXHhLmIKc53Zm87OrasFlgjTqKchEAnFxQo7bL0G6VbrICJ1nfW1RfuB8h3JsilAM7W9cKv-eMrkiOIqXbHlXhhZHVeu9yDdbYeEUjph2%7ESv7uzmyug7KcfvgAruJ%7Et3kwzw3-mRjTJ%7ExfaAItM5yeGHnidKMrRfmao9n6NrUGT4eKbSXehoBk0RjxvoHld-2usbvh3Jwe2Ed67nZ5H%7EmYg__&Key-Pair-Id=K6UGZS9ZTDSZM
dc5989f75090cca5955d47a45473ad4b
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a utensil storage unit with shelves, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Silverware
Description
An account of the resource
Photograph of a utensil storage unit with shelves. A sticker with the words "Silver Utensil Storage Area" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i016
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
https://d1y502jg6fpugt.cloudfront.net/37070/archive/files/63bd32aabbdfdc36f9617e01dcbd1f4d.pdf?Expires=1712793600&Signature=ft79R2byHyIdq0p-doHlrsU1BfGXH-9nszJy9McmsxBk96iKFZ3IXE33lL8lZYS210hzkuiejXZV5R%7Efp5CmuPNxgpg3ICcmf179r0RpCUikekRVoeeiIGnHkFPB4sl8C61jbUWHko%7E6rZLXD2QiEDOh-aAJDJDHjtIJ9JkmVIvseXefdx--6lPUVAuFKaOR1D6kG6LEiyziCp5scSLbSzZ4KsN-kGJ%7Egg-owdlDSYWjO31Ws--TcrLiUkw3kkok6LidJIp9U4oagbQpWLluejbGE43-3QSN278rw0avP3MhGJINJS%7EaLM%7EbUFKTtMBhzn1USm%7Ee%7Eu2Cnu08sztSrg__&Key-Pair-Id=K6UGZS9ZTDSZM
b1f0ad3cc2eb1874208dbf97471e02f1
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a woman reaching for dishes, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Silverware
Description
An account of the resource
Photograph of a woman in a kitchen reaching for stored dishes. A sticker with the word "Steward" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i017
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
https://d1y502jg6fpugt.cloudfront.net/37070/archive/files/c6e05a81486fe72800c12e6681c798ae.pdf?Expires=1712793600&Signature=wBxJtQzFRyraYmooAnJLlLo7TQsiMvtQ-SqDOB4B4YBLZNDCvEOrBhwEGyid51%7EEMLAma425P-d3HEjCr2c35KPSoHTae-apEIImxqdSg0oB6UDE6dmB2wkjVdv5HOQulOUioArZgiUr5jvhr87n991KjYWiHmzYWSL31eOT29tCDvg-h--hbV3RoIkHUBriSqWrbCDI2BJvT97Mnw8OuejzifetAITK9g1essuqoxYPJy4ii8v%7EuRXWr1sJ8mdDl7Ma3YbsmhT1UI2ATdqvPaZbKamCSicDe9piV7QBre0M%7EIcyG%7E6GoNHMyblMKGNTz9k12OTYePNCfJbg9T6o3g__&Key-Pair-Id=K6UGZS9ZTDSZM
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PDF Text
Text
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Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a coffee service storage cart, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Coffee
Housekeeping
Description
An account of the resource
Photograph of a full coffee service storage cart. A sticker with the words "Housekeeping Coffee Service" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i018
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
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d55ec4d4862a6665e90afd57e3e11cd8
PDF Text
Text
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Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a man making pastries, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Baking
Kitchens
Pastry
Description
An account of the resource
Photograph of a man in a kitchen making pastries. A sticker with the word "Pastry Chef" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i019
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
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54b71969c20dd293272b65d1aad85259
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a man carrying dishes into a kitchen, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Kitchens
Description
An account of the resource
Photograph of a man carrying dishes into a kitchen. A sticker with the word "Bus Boy" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i020
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
https://d1y502jg6fpugt.cloudfront.net/37070/archive/files/62fa12f473f4fee25f7de3ce52591c9a.pdf?Expires=1712793600&Signature=V6-H3rsyoSQAnqQaddcFGreCHIuJap0lvXCGRTII%7EdSakn1M93POvbeCf4HgbMl6vEtsPx1NIiCunIidBPKTXxYAUuZ6ESYazbFbnROxb3bANKKd%7El7whpPg72aHjhZDza%7EFGOWQ0ea1WJwpsIXimA4990W9PMzksuiMJ1mFhKUOE2IsQsuAVz8COfAPFL695MzFmQRLVbQmGXIzjfEXJ6M6jXQfzCuS4AfOGtLrPc8UmOQeNoot91iTOGt5zXHNrKb07YW5Y5heFBgbek6mNLxESpadVqvGvE-RXox9p%7EUbkBwItV4PgmxHtorAfrwiFxRAkaUHVPIg-lNJe6M9PQ__&Key-Pair-Id=K6UGZS9ZTDSZM
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PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a service bar and glass storage area, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Glassware
Description
An account of the resource
Photograph of a service bar serving as a glass storage area. A sticker with the words "Service Bar and Glass Storage Area" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 20.2x25.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i021
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
https://d1y502jg6fpugt.cloudfront.net/37070/archive/files/5a6cdc22575e3cb2c2e48852331cda2c.pdf?Expires=1712793600&Signature=Hf8klKGXnCE3iNPLkh%7EPOpeRN4ngt4sZ%7EPUH%7EwH6skVT9QaHreNygnEVzkSvp3tOJc%7EBGEWcESAbOsVx%7E60hqJAqa7upO7kO1uVcVnmB8M1-fJgh-2D8HH%7EMMQ9U1hxuAIiEF0DcD-bPS4jiFtAXK-ELxIubVD1oFIPb7A%7EhuF6%7EWmJFt%7EsDqFVxT0OiJM%7Eor%7ElW5mF-pqdhwbWlgCoSK4x97ZESjrgCni2rxAFvrusXoS2-UZn-kBY3mYvrAFKEguvPFSprPXyRC8LggI0OCq%7EN0pyLNUiqPmK4l1zjIe%7EuzpIxzWFyi3w-dLrI09yYftuuR%7EzVdg51lItl-YEVQQ__&Key-Pair-Id=K6UGZS9ZTDSZM
d3ef2bab5cc9871e4ed3f1117c0a5879
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of an ice machine, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Description
An account of the resource
Photograph of an ice machine with one lid open. A sticker with the word "Ice Machine" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 20.2x25.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i022
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
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d87647b57425d18f6d7898b7d052ee71
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a man in a room with storage unit shelves, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Silverware
Description
An account of the resource
Photograph of a man in a room with storage unit shelves. A sticker with the words "Silver Room" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i023
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
https://d1y502jg6fpugt.cloudfront.net/37070/archive/files/6c4b707683c22d7751c2f0bace217cbc.pdf?Expires=1712793600&Signature=DZyqREMV0TrC-kUTeIGCtuZbcd6ZbaD532bnYGp87pTmkIT229ymVQaxXyU0ZqCvfYBJnNkLTjr8DucEytTHZ1ueeI55y6oYx4U2nb5Y29RXmhzwecv7zrLikVUVA9y3xjsisg9nkh9aJnn4nxtT%7EI59p7O9Rj%7EXXGysmK31B45O44PpyHDrlK%7EqBf-c2xJGAYzSWpE3brz9rXuaQ4Bh02PA7PejtAWih-4xew6ZYdlrzNWFcajGgdsSHMERYohZA%7Evce6RjLELbDYJSydSAYLKBToe7F0pAiKxSiASB6WeQen9TQWHnf63a-icF2BQKIAnz%7E5Oo9nCwpVcdLnG1cg__&Key-Pair-Id=K6UGZS9ZTDSZM
7eea3c7a9e7f52ada99c3223348009ce
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a large dumpster outside a building, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Waste disposal
Description
An account of the resource
Photograph of a large dumpster outside a building. A sticker with the words "Dumpster" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 20.2x25.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i024
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
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3429e8e19352382ba3a727532e7b10e1
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a man sitting in a security station, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Description
An account of the resource
Photograph of a man sitting in a security station. A sticker with the word "Security Guard" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i025
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
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105cfa15076237fb4d113218cd138224
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a kitchen sink and shelving area, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Description
An account of the resource
Photograph of a kitchen sink and shelving area with pots. A sticker with the words "Upstairs Pot Area" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 20.2x25.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i026
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
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df8e4c912f36c71b94681646c9e48a57
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a time clock, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Description
An account of the resource
Photograph of a time clock. A sticker with the words "Time Clock" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i027
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
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2691a12fb1867417daffbf5025f1955d
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a kitchen sink area, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Kitchens
Description
An account of the resource
Photograph of a kitchen sink area with pots. A sticker with the words "Upstairs Dish Area" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 20.2x25.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i028
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
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5e2592be87eddfed2733d97d2c49cd6b
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a cart with kitchenware stationed along a wall, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Description
An account of the resource
Photograph of a cart with kitchenware stationed along a wall. A sticker with the words "The Queen" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i029
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
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d73e9a56580d312f434965634760a5d7
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of cafeteria serving area and tables, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Description
An account of the resource
Photograph of cafeteria serving area and tables and chairs. A sticker with the words "Employee Cafeteria" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 20.2x25.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i030
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
https://d1y502jg6fpugt.cloudfront.net/37070/archive/files/918f3c8a61cfbb67a3ee12b0a5356277.pdf?Expires=1712793600&Signature=qPSZKuZzQIixmK%7EfzEmSo%7ETx1ojFa7xAgjxmK5Eam4IcGcZgXWc9f7MUzvm0R6tpXq9C1VfMrkSL4Gmw-fV-63dwCb%7EAnJcnL3mDV4rXcq4k6RsPy4ExBljt20GVHFp8LrsjWxleQoUkc-Nnywi9bkUYasrXF77rlXj2ydy9EpZ46o3Kh0vEBtbl8aT9YKszqYgdORmoEzATvlP7uzksZYp4vlqigFIkJMnXMVkPFcSqjAU89ARm-iWS%7EjDp-Zhgjx9LKg1eyOU3DHaW8chfvoW2fEt2HG9M2anhr8BM5feGTWhx4h0uDi0uSPYdh8kiAIFfWjdV78-katYdgc9DAw__&Key-Pair-Id=K6UGZS9ZTDSZM
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Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of the outside of the Personnel Office, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Description
An account of the resource
Photograph of the outside of the Personnel Office. A sticker with the words "Personnel Office" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 25.2x20.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i031
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
https://d1y502jg6fpugt.cloudfront.net/37070/archive/files/8723ee9ec53f83e8620ac2b83fe99afc.pdf?Expires=1712793600&Signature=UEDCSYO28IEMzbKknPWg-Czp8QhvNARu3gAFFBmFpr2qEJWSJtT-NMKdxvsOpWevjlfgTGdR%7Ea3zHp9wgRacMWoeX%7EXmhureKUdaAQ16ehaSdbtKkQNVMMcxmV0kOE0B4tQu4R-gaeynUkwmy6MOUxqRqV0UoiBWY22gaF6bkt%7EW2KEyq99C9PZKZyF7tE7jaNuUNw62t4UR0Tjoh4MJkm9h91K5JQRp0KcsVXWFp7-OkwyoJOyH8qEMB3TJrIjHkoo3wgq--msFfE54%7EPzot%7Etc%7EUBya56-YqUN%7EW%7EkUO5F%7ElGbY2Ae1GhTM0wwmlf-sOel7SKGMq%7ERDBVxcp3e9g__&Key-Pair-Id=K6UGZS9ZTDSZM
a3bcd4191b2135861a4a671bb64d69aa
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of poker chip dish dollies, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Description
An account of the resource
Photograph of several poker chip dish dollies. A sticker with the words "Poker Chip" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 20.2x25.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i032
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
https://d1y502jg6fpugt.cloudfront.net/37070/archive/files/dee2fc758fd6a7a337be29cad3a83cd3.pdf?Expires=1712793600&Signature=S0lfr5VX3ymZ68atTnlYoEWnSI3OkUTmVmOiU1Ecl%7EXu5y5%7Enb%7E01GubjYWAKp2w%7E4tmPFiTKuPGD2Lmi6VW9diN2f2PGQgX0rgP%7Ex2YJYV1HvrKC%7EqGRSmMTXw3UdPPyg4OEeriP%7EyFYBEZPUdyE%7E32zuZv-VYmWKMC6IUwcE%7EDHgPFKlvyHhtaz2CcCuGSFFvunEGnNzPMFPkJ2LHfCMVwg8YjXFnKURNkf3AV1jSSzcV3BrlQXbpyYDJgs8xGRDYukh5O8%7E%7ETsVLpXqfQHjLYvLDKjt193lwxf2YNyFZN9O8m9YRVYGLGhk-ggPGOjsR8vmzl4iRwJiV3GYaeWg__&Key-Pair-Id=K6UGZS9ZTDSZM
f713ab92105ae86791ce600b493a228f
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of a few glass racks, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Glassware
Description
An account of the resource
Photograph of a few glass racks in a kitchen. A sticker with the words "Glass Racks" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i033
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 20.2x25.2
1980-1989
Photographs
Stouffer's Bedford Glen Hotel
-
https://d1y502jg6fpugt.cloudfront.net/37070/archive/files/5a18310d003b0c15d51eed8d9f26f0e4.pdf?Expires=1712793600&Signature=jA6dyep44%7ESLkSF937rGYcw4-0EU91-YUnn6KkDbJ5k4pXr93v7fqNZkaCV62lbMTg0H1wvTV1YJM69UEEzeZihi2W0lRizfDPQcOgVg9-Ljrd%7EnVULYWNlV4-Cx0XOUjcg4R1te6TYCf%7EwdFXGeFIWpGvkXYgqRg1bAJTP6%7Eqg-NkLm0h%7EDew9k1kK9d48jSBs0BL2rcznbl-S6O8yHA2mgOMOxMx81QkLAZxe7yQ42n28c2L0p%7EExkL2psvKHCwjiPAzly-dmNJ9Z6wDVhQ%7EymHcLgO6UviyAlnK540IR5pc9gXyfnCrNyIqx7RgNds-BHDlF-vDbKqI%7EXGhcKpg__&Key-Pair-Id=K6UGZS9ZTDSZM
47f3ae9b867ac7c212f6e82dcb9d9c5f
PDF Text
Text
�
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Indochinese Refugees Foundation, Inc. Collection, 1957-1996
Creator
An entity primarily responsible for making the resource
Indochinese Refugees Foundation, Inc.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection, 1957-1996. UML 1. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.
Description
An account of the resource
The Indochinese Refugees Foundation, Inc. (IRF) provided services to Southeast Asian refugees that were resettling in Lowell, Massachusetts during the 1980s, due to the ramifications of the Vietnam War and the Khmer Rouge. This collection includes detailed reports, financial records, correspondence, and resources that reveal the extent of the IRF’s work assisting refugees and its members’ involvement in the Lowell community. <br /><br />View the collection finding aid for more information, <a href="https://libguides.uml.edu/uml1">https://libguides.uml.edu/uml1</a>.<br /><br />Part of the collection is accessible on this site. <br />-------------------- <br />SEADA would like to thank the following individuals for their work in making this collection available online: Monita Chea, Soumeng Chea, Christian Hernandez, Julia Huynh, Sam Kong, and Vivien Zhuo.
Relation
A related resource
<span>The collection finding aid, </span><a href="https://libguides.uml.edu/uml1" target="_blank" rel="noreferrer noopener">https://libguides.uml.edu/uml1</a><span>.</span>
Dublin Core
The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/.
Title
A name given to the resource
Photograph of china storage area, [1982-1983].
Subject
The topic of the resource
Bedford (Mass.)
Black-and-white photography
Description
An account of the resource
Photograph of a storage area with shelving for dishes and poker chip dish dollies. A sticker with the word "China" is affixed to the bottom right corner of the print. This photograph was most likely a part of the Bedford Glen Hotel curriculum.
Source
A related resource from which the described resource is derived
Indochinese Refugees Foundation, Inc. Collection
Publisher
An entity responsible for making the resource available
Indochinese Refugees Foundation, Inc.
Date
A point or period of time associated with an event in the lifecycle of the resource
[1982-1983]
Rights
Information about rights held in and over the resource
UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information.
Format
The file format, physical medium, or dimensions of the resource
1 photograph; 20.2x25.2
Language
A language of the resource
English
Type
The nature or genre of the resource
Image
Identifier
An unambiguous reference to the resource within a given context
uml1_b20_f04_i034
Coverage
The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant
Bedford, Massachusetts
1980-1989
Photographs
Stouffer's Bedford Glen Hotel