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                    <text>UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
PROLEUNG KHMER STUDENT ORAL HISTORIES, 2025
INFORMANT/NARRATOR: XAVIER EANG LEE (X)
INTERVIEWER: UNKNOWN (U)
DATE: MARCH 29, 2025

U:

You're good.

X:

So now, let's start.

U:

Okay, so first question is... can you tell me a bit about yourself and what your journey is
like working here at Simply Khmer?

X:

Yeah, my name is Xavier Eang Lee. My family opened this business in 2007. I've been in
and out working here since I was a kid, but I came on full-time about five years ago,
almost 6 now. And yeah, I mean, I'm one of the people here in the community that's just
working hard and trying to continue this legacy of Cambodian restaurants here in Lowell.

U:

Yeah, because I do notice that there's not much Cambodian restaurant in Lowell. and I
want to... There's a lot.

X:

There's a lot. There's a lot compared to the entire restaurant scene. But the other thing
about the Cambodian restaurants in Lowell is you don't see much young people working
in the management positions here. You only see older people or people from Cambodia
that are younger, but it's not like a stable job that you see people working 10 plus years,
you know what I mean? So that's the difference between our community and other
communities too, is that like... And it's similar to other communities, a lot of these types
of businesses are kind of being phased out.

U:

Yeah.

X:

These kinds of businesses are being phased out while other businesses are growing that
are more, I would say, like... cultural businesses like this are kind of hard to come by
while spaces like, I don't know, Eataly or something like Tuscan Village, where they do
have the same concept that we have, but they're changing it, you know what I mean?
They're not doing mom and pop kind of stuff anymore. They're trying to cater to a certain
type of person. You know what I mean? More professional, makes more money. But here
we try to take care of everybody as well as share, take care of our community, but also
continue to introduce the food to new people. You know what I mean? And then so on.
So that's what I work on here is mainly spreading awareness of Cambodian food and

�culture, and then also serving the community and introducing those are the main two
things I do.
U:

That's really good, yeah. I get your perspective, and it's really good that you're trying to
include everybody, especially in the community and stuff like that.

X:

Yeah, because we always get shit for being, like, the white Cambodian restaurant.

U:

Yeah, oh, really?

X:

But we're Khmer through and through, you know what I mean? You can just tell a Khmer
house by the way they decorate the house, you know what I mean? I grew up like that. I
mostly grew up here in Lowell, even though I kind of moved away from Lowell for better
schools for my parents. But I still was very connected to here, as well as where I went to
high school and stuff, you know what I mean? So having those two perspectives, some
might call me whitewashed, but I don't think I'm whitewashed. Moving back here the past
couple years has taken it away from me.

U:

Exactly, yeah.

X:

But I mean, I was in those fields with everybody. And then I decided I didn't feel as
connected as to what I want to do. And especially when I was living in New York for a
little while, I was talking to people, they're like, ‘let's open a restaurant. Let's do this, let's
do that, let's do this and do that’. And I would have done it, but I thought back and I was
just like, well, I don't want to be opening up a restaurant in New York City, for example,
and have someone like me, who grew up eating this kind of food, come to a restaurant
and be like, ‘what is this?’. You know what I mean? I want people like me to come to my
restaurant and be like, ‘oh, I remember that. I have a very specific memory of this dish or
that dish’, you know what I mean? Or how they make it, or the flavor is right, you know
what I mean? I didn't want to just open a restaurant and have it be like a fusion of
different things. I needed to come here, back to Lowell, to learn how we serve our food
and how we cook our food.

U:

Like authentic Khmer food. Yeah.

X:

That's what I had to do. I wasn't going to go to New York and try to open up something
new. You know what I mean? And then kind of lose where I have my roots. That's what
I'm trying to do.

U:

That's great.

X:

[Speaks in Khmer] [restaurant noises] The great thing about working here the past five
years is I'm fluent in Khmer now.

U:

Oh really?

�X:

Yeahm completely. And, you know, before I knew a bit, you know.

U:

Can you write and read?

X:

No.

U:

Me neither.

X:

I'm still working on it, but I'm pretty fluent now and it's pretty nice. I can pick up the
main, but I'm still learning the writing and system and stuff like that.

U:

Were you born here in Lowell?

X:

Yes, I was born in Lowell.

U:

Okay.

X:

So, but you know, anyways.

U:

So yeah, what do you enjoy most about living and spending time in Lowell? Like, can
you describe it?

X:

My perspective has changed a lot.

U:

Okay.

X:

Since, you know, I'm 28 now.

U:

Yeah.

X:

When I was like, what, 18, 19, I wanted to get as far away from this place as possible.
You know what I mean? I know a lot of people feel the same way, especially when you're
younger. You know, this is your hometown. It's, so like... how do you say... it's so
ingrained in American culture to be from someplace and then be like, I need to go. I need
to get away.

U:

Like, you need to escape it.

X:

Yeah, it's so normal, especially for, you know, [unclear]. You know, their culture is all
about moving out, moving away, pave your own path. You know what I mean?

U:

And ours is more like, you know, living with your parents, moving in with your parents.

X:

Yeah, but also for me, it's like, I don't... I mean, I'm moving back to my parents actually
recently to save money, but I was living on my own with my partner for almost four or
five years and we were just, you know, renting and stuff like that. But you know, yeah.
Because I still, to this day, get like ‘oh it's so nice you're helping your parents’ and I'm
like I'm not just helping them. I'm doing this for my future. Doing this for my possible
children or my nieces and nephew for the future, you know what I mean? Yeah so of

�course I have a love hate relationship with Lowell. Like I really appreciate how much
help and how much support there is within the local government to support small
businesses like this, which is great, you know what I mean? I just wish that the town was
a little bit bigger. I feel like if the town was a little bit more bigger, like in terms of more
types of people and more housing, more space.
U:

Because Lowell is a pretty small town.

X:

It's pretty small and there's a lot of people living here. There's a lot of people living here
and it's very small. And so, I just feel like if Lowell was a little bit bigger, we could focus
on having more funding, I guess.

U:

Yeah.

X:

But yeah, that's just the main thing. So what's the question? How long have I lived - How
long? I mean, I was born here. But I lived here from, what? I lived here since I was born
and then until high school, moved out.

U:

Okay.

X:

And then I was living in Harvard for a little while, and then I moved back in my mid-20s.

U:

Okay.

X:

And I actually live in Lowell now.

U:

Oh, nice.

X:

So I guess I would say a collective of like, what, 20 years?

U:

Yeah. That's pretty solid. Could you describe me a place or world that holds special
meaning to you?

X:

I mean right here. Certain times of day, it's just... this place is so beautiful. You know
what I mean? We're facing west and so we get the sunset. And so certain times of day this
place is so beautiful. We've really created a really comfortable space for a lot of people. I
love every time someone comes in here and they're like...they don't expect this to be in
Lowell. You know what I mean? Like the way we've decorated, the way we've put our
heart and soul into making this place look nice is really cool.

U:

It is.

X:

And yeah, so I would say the most special place in Lowell here is this spot right here.
You know what I mean? Like I have other restaurants I grew up eating at, you know, La
Petite, Red Rose, stuff like that, which is nice, you know, but here I really... I feel
connected, especially because we have created such a great space. And it's comfortable,
it's cozy, and everything, you know, this is why I love this space.

�U:

Okay, okay, that's nice. I do, I agree, like, every time when my parents come here...

X:

I want people to come, I want people to come to this to have....

U:

And they feel like it's like authentic, like Khmer. Like you hear people speaking Khmer.
You know, when you go to different restaurants that's Khmer, you hear like a lot of mix
of English, but here...

X:

I mean, we totally get a lot of different languages coming in through here. You know,
like, I really want to tap into the Latino community and the Brazilian community,
especially, because like those are two communities that I feel, in Asian places, are
underserved, you know? And I feel like there's a lot of opportunity in those communities
as well. Not only serving the Khmer community, but also serving those communities as
well. Giving them a place that... they don't feel uncomfortable when they have to order,
you know what I mean? So I try to get at least one Spanish speaker to help me. My
partner speaks Spanish, so he's kind, you know what I mean?

U:

Oh, that's good.

X:

I try to help open up the Cambodian, our restaurant, to other people.

U:

Yeah. It's more like different cultures, they can feel more comfortable. I get it, I hear you.
How do you identify yourself culturally?

X:

I mean, culturally, I would say I'm 100% Khmer. I mean, we share similarities with Thai
and Laos, right? So I understand those communities too. But culturally, I've always been
Khmer, but I also have a very... I'm very New England. And I used to get that a lot when
I was living in New York. Ivwas super New England. And I just think that this town has a
certain grit to it that really sticks on to people that grew up here. And I think that's a
really good thing. It grounds us in reality and kind of can make us a little rude sometimes,
but, kind of like know what we're doing, kind of know what we want. But we still care
for each other, obviously.

U:

Yeah, of course.

X:

But I just feel like culturally too, I'm also part Masshole, I would say [laughs]. Yeah,
because I grew up in this community where you kind of have to be a little tough. People
say what they want. The Asian community is very similar where people would just say
this on top of their head, you know? Some of the things that people do...

U:

There's like no filtering

X:

Yeah, there's no filtering. Some things people would say to me here... you know what I
mean? So yeah, I like to add that, even though culturally, I still... And as a Cambodian
American, I'm still like learning more about what it means to be Cambodian every day.

�U:

I know exactly how you feel. Yeah.

X:

Cambodian people here, they're teaching me about Cambodian cultures and cultures I
never knew about. You know what I mean? And that's the thing I love about this
restaurant too, is like I'm learning more about what it means to be Cambodian. Because,
growing up, it's... when your family is in surviving mode, just trying to make money and
trying to survive to the next month, day, week, month, know what I mean? It's always...
it's easy to just be like, o’h, this is, we're just making food or we're putting it out’, but
we're also like... creating a cultural experience for Cambodian people that grew up here in
Lowell, but also new people that have never had it before.

U:

Yes, exactly.

X:

I feel like for me, a lot of the time, I'm just juggling those two identities. So yes, I identify
as Cambodian, but I am, at the end of the day, a Cambodian American and still learning,
still piecing together what Cambodian means. So, I mean, I would say that's what I would
respond to.

U:

I mean, I feel like the same way. Like, I didn't actually... I was born in Vietnam, and I
moved here when I was 8, and then ever since... I lived in Worcester ever since.

X:

Oh, okay.

U:

And literally the only reason why I came to this school was my cousin, and I know there's
a lot of Cambodians here, and I want to be a part of it. Like, you know, I feel like left out,
as a kid.

X:

Trust me, it's really easy to feel like that, you know what I mean? Especially in this
community where it's like so, so Cambodian, you know what I mean? It's... sorry. I have
to take these guys.

U:

Yeah, you're good. Take your time.

X:

I also wanted to add something too, especially to this cultural one.

U:

Yeah, with this one, right.

X:

I know it's kind of out of there, but not only am I culturally, ethnically Cambodian and by
where I am, I'm also gay, which is something I identify culturally with too.

U:

Yeah.

X:

I have a lot of gay Cambodian friends as well. So, I just feel like that is part of my culture
as well, just mixing and learning more about queer Cambodian people throughout history,
throughout this town. You know, it was actually kind of... When I first started, I was kind
of afraid. Because I was like, I don't know anyone. In my position, going step up to run a
restaurant and they, you know, they're queer, you know what I mean? I like to let people

�know that too because we are technically a queer-owned business too. So yeah, let's put
that in there.
U:

Yeah, of course. Yeah, I'm glad you brought that up because I want everything to be
authentic.

X:

Yeah, it was scary at first, especially when it comes to the suppliers and having to go,
because they'd known my dad for years. Like everybody knows my dad, you know what I
mean? And he's always been like the nice family man, blah, blah, blah. You know, and
there's still people here like, ‘oh, when am I gonna have kids’ or whatever. I'm like, I
don't know. I mean, what I'm focused on right now is business building and creating
generational wealth, you know what I mean? So that's what I'm working on right now.

U:

Okay.

X:

And the next one?

U:

Yep. So do you collab with any local organizations or a Cambodian home business?

X:

All the time, all the time. So in terms of the community, we're always trying to work with
public schools and the charter schools to, you know, give them an opportunity to, you
know, work stuff out. So we work with the schools. Mill City Grows for the public
garden. We work with plenty of like... Girls Incorporated. We have the AgeSpan
program. So yeah, I mean, we collaborate with a lot of nonprofit and regular companies
to try to get them to expand our reach, you know what I mean, and show that we're here
for the community. I think one of my most proudest ones is definitely the AgeSpan
program.

U:

AgeSpan.

X:

Just because it has allowed older people above the age 60 of Asian or Latino descent to
come in here twice a month for free. And so the way that has, in my opinion, has
revitalized the community has gotten a lot of older Cambodian people out of here to be
with their friends, be with their families without having to worry about, ‘oh, am I going
to be able to, you know, pay for my grandma’ or whatever. So the way it has really
brought Cambodian people, older people, especially out of their shell. It's been really
nice. So, in terms of that... where is it over here?

U:

Oh, this one, right? Number six.

X:

Yeah.

U:

How does your culture- No.

X:

Which one you just asked?

U:

This one, the- How do you identify-?

�X:

No, the one with the- What did you just ask?

U:

Oh, the collaboration one.

X:

Oh, the collaboration one, yeah. I wanted to... What was the question? There's the... local
organizations, other Cambodian owned business. Yes, okay, so that's why I want
Cambodian owned businesses. So, in terms of collaborating with other Cambodian
owned businesses, we... We allow certain people to come in here and cook in our
kitchens to produce products that we have here up front in our to-go section. So not only
do we have them cook for us, but we also have them supply ingredients. So, for example,
one of my uncles has a friend who owns a mango farm in Florida.

U:

Oh really?

X:

So he lives up here ,but his friend grows down in Florida so we actually went down there
to grab a couple cases of baby mangoes so we can bring it up here to pickle and sell. So
that's another way that we're collaborating with other Cambodian owned businesses is
that we're taking their products, their whatever, their raw materials and we're coming here
to produce another product using their... you know supporting them. So that's another
thing. Also we have little. pop-ups too in the front here where we do book signings, we
do anyone that has any art or jewelry or anything they want to sell that's either
Cambodian based. But also they can bring their own stuff to sell separately, that's great
too. So not only is that one thing, being here and having a storefront, but also
collaborating with... You know, in August, we're going to be collaborating with
Battambong Bob and he does Cambodian style barbecue, so he's going to have a truck
out here up front. So we're kind of continuing to do stuff like that because even though
the food pays the bills to get people in here and to be able to do these programs for these
elderly people right, I need non-Cambodians in here. I need people to come here for...
you know what I mean? Not to just come and eat. Like that guy, he comes all the time.
He just sits down and eats. But I need these people over there. They come once a month,
you know what I mean? But not once a month, they tell their friends and their friends
come once a month, and so on and so forth. So that's why we need to collaborate with
different kinds of communities to get people in here. Especially the new community that I
need to reach out to, not only the Spanish community, but the Chinese community. The
Chinese community out in Waltham and them, they really... It’s something different and
they really appreciate our food.

U:

Yeah, they do. I have a couple of Chinese friends that said they love Cambodian food.

X:

Yeah, it's different. They get bored of Thai food after a while because Thai food has
become so whitewashed.

U:

Right, right.

�X:

And it's interesting. It's good to be able to have different types of communities coming
through.

U:

So how does your culture or background influence your perception on the world?

X:

I definitely would like to say that I've always been sort of a loudmouth in general, in
terms of like... I've always been sort of someone that speaks their mind without any filter.
And definitely that comes from my Cambodian culture, but also I consider myself to be
like a very knowledgeable person in general. I'm not trying to toot my own horn, but I
genuinely like always try to... Because what I studied in college was media literacy and
public relations and marketing. So I think it's very important for people to be educated
and informed on certain things. And so, I'm very transparent with my customers, when
they ask me, ‘oh, why does this cost this much?’ And I'm like, ‘we're running a
restaurant, we're running a Southeast Asian restaurant in sometimes in the middle of
Massachusetts, you don't see any tropical plants outside’, you know what I mean? So I
always try to... my perspective is always to be transparent and clear with the customer,
clear with the community, and also try to support the community by being honest, you
know what I mean? So my perspective definitely on the world in general is a little bleak,
I would say these days, but you know, I do have hope that we can continue to help our
community and continue to grow as a business, even though these new tarrifs, for
example, are getting really rough, you know what I mean? They're really getting rough,
and it's not like we can... It's not like we can source our ingredients from here, all of
them, you know what I mean? We still have a lot of to-go boxes. We're not really talking
about ingredients, we're talking about to-go boxes. We're talking, you know, even like the
plates, the silverware, the cups, all that stuff. Not just the ingredients, all that comes from
out of the country, you know? And so, yeah, I would say that my perspective of the world
is a little bleak at the moment, but I do remain hopeful based off of... I'm doing what I
love, you know? Because that's my perspective. Just as long as love and appreciation and
everything is part of it, I think I'll be okay.

U:

I agree, yeah. That's definitely a very good answer.

X:

Yeah, way to look at it.

U:

Yeah, a way to look at it. The world's like, you know, it's too much.

X:

It's real crazy right now. Yeah, you’re right. You know, we can always... I always have
this place to step back, be able to really....

U:

This is where it tones down, calms down.

X:

I wouldn't say calms down, because this place can get pretty crazy.

U:

Oh, really? [laughs]

�X:

Yeah, this place can get fucking wild. But I would say it's a place where I feel... I do feel
grounded.

U:

Right.

X:

I know where my destiny is headed, you know what I mean?

U:

Yeah.

X:

Versus when I was working at companies, they just fucking laid me off after like 6
months. And then my mom's been working there for 12 years, they also laid her off.

U:

Wow

X:

You know what I mean? So here it's like... this is security for my family. You know what
I mean? This is a place, if my brother's having an issue, this is where he can come to
work and make some extra money. Or my cousins. Or even I've lost family members, or
I've disconnected from family members. I will always have this place for them to come
back and remember all the good times. There's a whole wall we're going to fill with all
the pictures and stuff from 19 years of people we've lost, you know. We've lost
employees that used to work here and they passed away, stuff like that. Just try to stay
here and be grounded.

U:

Yeah. Of course. It's really inspiring, actually. It's really good. Can you tell me about a
time where you felt especially proud of your heritage?

X:

Every Khmer New Year, I do get very proud of my heritage. Every Khmer New Year, I
really try to learn something different and bring something new to the table.

U:

Right. Do you usually go to the temple to celebrate Khmer New Year?

X:

I usually... So I went on Monday and I go... It's just a very private thing for me. You
know, growing up, I never really went. But nowadays I go just to really feel it and just
help out. I do stuff in the kitchen sometimes. I help out in the kitchen some times.

U:

Yeah.

X:

And no, I just, I try to hone in my spirituality. But these days, I don't know, in terms of
going to temple, I don't go as much as I should. Because I do consider myself a Buddhist,
but I also consider myself to be more culturally Buddhist than actually spiritually
Buddhist. You know what I mean? So, yeah, I do try to go and experience that. But in
terms of my proudest moment, is definitely during Khmer New Year or even the water
festival where we have these big festivals here and I see so many people from all around
the country come to visit here. That's what I'm the most proud of because I know that our
mission and our vision is being spread out to people all throughout. Definitely one of the

�most important parts, but last year, for Water Festival, some girl came because she was
from Minnesota, she was from Michigan.
U:

Oh, Michigan.

X:

And yeah, and she grew up in a very predominantly white community where she was
probably the only Cambodian person, you know? And her mom had passed away
recently. And she was like, ‘I don't know too much about Cambodian food’ or whatever.
So I was like, well... and she's like, ‘I don't know what to order’. And I was like, ‘well,
what's a dish that you remember eating at home?’

U:

Yeah.

X:

And she was like, ‘I remember Kuy Teav’, which is the pork soup. And I was like, ‘well,
we have that, do you want to try it? Do you want to try our version?’. And then she was
like, it’s amazing. She ate it. She was breaking down a little bit. She was like, ‘I can't
believe that like I'm having this again. I don't even know how to make it. I don't even
know where to look to make it, to learn how to make it’. And so that one was like, I was
very proud because I was able to bring back a memory of someone for somebody. to
trigger something. Like what I like to call the Ratatouille moment. Where it's like...
people have something and they're like, oh wow, that's special.

U:

It's brings back memory.

X:

Yeah, that's special. That's my proudest moment. And it always happens at Khmer New
Year or Water Festival when there's a ton of people.

U:

That's great. I really like that one. What was a significant turning point in your life and
how did it affect you? Did you have any...

X:

I mean, the most significant turning point in my life of course recently was definitely this.
At the same time when I came full time to the restaurant, my cousin went missing, and
my grandmother and I, my family, we kind of split up. A lot of things happened all at the
same time. It was during COVID too. So, right at COVID, like the day that we shut down
for COVID, was the day a lot of... My cousin had been missing for almost six months at
that point, but he was gone. My grandma was gone. And then it was just me, my
immediate parents, my mother and father, then my aunt and uncles and stuff. And we all
had to come together and figure out what we're going to do for the next couple of years to
survive this pandemic. So that was a big turning point in the terms of like, okay, now I
have to be serious about this stuff. Now to be like, okay, what do I have to offer to this
business? You know what I mean? That was before we started, because this used to be all
one restaurant, including the storefront. And it wasn't until the pandemic where we're
like, it's time to like turn it around and make this restaurant more than just a restaurant.
Make it a cultural space, make it a place for people to find cultural products and stuff like

�that. You know what I mean? So definitely COVID was a big turning point for me
because it made me have to grow up faster and be more responsible for this space.
U:

Yeah, I agree. COVID just hit everyone really hard, a lot of businesses.

X:

I mean, I also feel as though right now, we're going through a [unclear]. Because we're
going to have to change what our business is. You know what I mean?

U:

There's a lot going on. Not just with COVID and stuff like that. So yeah, I definitely
agree with that. Well, what changes you have seen in the community over the years?

X:

I definitely noticed that the Khmer community is supporting each other more.

U:

Yeah. I can see that.

X:

I think we're all collaborating and supporting each other more than we used to. I mean,
before, people used to be a little bit more snooty about our restaurant because they always
thought that we were trying to cater or pander to the specific type of audience. Even
though all we were trying to do is just make money and serve Cambodian food, you
know what I mean? Ever since we got exposure from the Travel Channel years ago, you
know what I mean? There have been haters, but I feel like now, some people are so
appreciative of us and the fact that I'm here almost every single fucking day, you know
what I mean?

U:

Yeah.

X:

And so, the community is more understanding now and my community are more tightknit. The younger generation like yourself, you guys are a lot more, I would say, woke
and understanding of what we need to do to move forward, know what I mean, and to
support people like me who are really on the ground here, face-to-face with people, trying
to help people, trying to feed people, but then also support my family and make sure that
we thrive. You know what I mean? So I guess the biggest change, again, is just our
compassion towards other Cambodian people and our support for other Cambodian
people. And even non-Cambodian people, like the Southeast Asian community in
general. It's something that I noticed that California did a lot earlier. Californian Asians
are a lot more tight-knit and they understand each other and they don't fight as much. But
now I feel like, Laos people, Cambodian people, Thai people can get along. Vietnamese
people will get along because we understand that, you know, it's us against, you know,
big corporations or whatever that want to make us be a little bit more against each other.
Because that causes competition. allows for profit for other people versus profit for us.
That's why at some point I'm like, a young Asian person like yourself, if you have a
business idea, start it. You know, you have a skill, do something with that skill. Because,
you know, the pointy, clicky jobs are gone. They're leaving this country, you know what I
mean?

�U:

It's all run by AIs and stuff.

X:

Yeah, the pointy, clicky jobs are done. You know what I mean? It's now physical skills or
knowledge and skillful knowledge stuff. That's why... and I will continue to support
anyone that has any products or anything that are Cambodian-owned. Put it in here. You
have something that you want to share? Put it in here. You know, talk with me first, but
yeah. So that's the biggest thing I've noticed is definitely people helping each other out.

U:

That's really good. I really like that one. What do you hope for the future generation in
your community?

X:

I hope that people... Cause you know, I'm growing up for a generation where it's all work,
you know.

U:

Yeah, good.

X:

A few more questions, right?

U:

Uh, just one more question right here. So, what do you hope? Oh yeah, what do you hope
for?

X:

I just hope that we continue to... The next generation continues to keep this legacy and
remember that,there are people here that built this city before, you know what I mean?
And continue wanting to live here, you know what I mean? And wanting to be and
more... I know social media and the internet has expanded our minds where there's like
endless... We feel as though there's endless possibilities to do everything. I hope that the
next generation and my generation too, like my current generation, that we kind of
embrace humble lifestyles and embrace lifestyles that are beneficial to society rather
than... I'm afraid that people are constantly chasing these big dreams and nothing's wrong
with chasing dreams. I think people should chase dreams, but you have to get to the point
where something is realistic and then something's beneficial to society and something's
not, you know what I mean? Like, for example, I feel like so many young people are
looking at these people on social media going to Coachella, for example, you know what
I mean?

U:

Like the raves and stuff.

X:

And are like ‘oh I want to do that’. I mean, I'm an OG raver, back in the day, so I totally
get that.

U:

I've never been to it.

X:

I've done so much, so much crazy shit. That's why I'm calming down. You know what I
mean? So my whole family’s generation is... Yes, I have those experiences. Enjoy it. But
always remember, come back and continue building what the generations have spent here

�building. You know what I mean? Because, if we don't do it, someone else is going to do
it. And they might not have your people's interest in mind. You know what I mean?
U:

Exactly. Okay.

X:

So that's why I'm saying like... it's important for us to, you know, really appreciate where
we're from. Even though you want to dream, and I believe everyone should leave this
state or whatever and experience other things, live somewhere else for a little while. But
always remember that this town is what our people built. Like we built up freaking
Lowell from being destroyed basically. When industries left here, this whole town was
devastated. You know what I mean? Like there was all... everything was all messed up.
You know what I mean? And it wasn't until the Cambodian community and other Asian
communities came in here during the 1980s and the 1990s that they were able to build up
this town again and make it another place for immigrants.

U:

Because back then it's industrial...

X:

It's very industrial back then. Back then it was very industrial and these days we still have
a lot of industry here, a decent amount. But you know it's important to keep that idea of
trying to continue building something. That's why I hope for the next generation to not
forget about what people have.

U:

If you had one quote for the future generation, what would it be? You can just say it
like...

X:

A quote from me.

U:

Yeah, a quote from you, some advice you could give or some tips and stuff like that.

X:

I would say keep trying everything until you find what you like. And when you like it,
hold on to it, and continue to grow and build it. Yeah, that's what I would say because I
just feel like I had to do... I had to try out different things. I had to be in different
environments. I had to put myself in things that made me uncomfortable in order to
understand like, ‘oh, I don't like that’, or ‘oh, I like this’, or ‘I don't like that’. You know
what I mean? So I try new things. I want young people to go out of their shell and not just
stay on their phones all the time. I am chronically on my phone these days, you know, but
half the time I'm doing it for work and half the time I'm doing it to waste time. I just don't
want anyone to waste time. I want you to... If you want to do something, do it. And if you
don't like it, and you want to do something next, do that. Don't waste time in between
thinking like, ‘oh, what do I do next?’ Or, ‘oh, I'm not good enough for this’. I mean, you
won't know until you try, you know what I mean? So I feel like that's the main thing I
want people to understand, is just try it out and continue doing different things and
continue building your skills. Because that's something you can bring to the table. Some
people... I've never worked in a restaurant before, but I have worked customer service and

�I know how to talk to customers and I know how to talk to guests and make them feel
comfortable and de-escalate situations and stuff like that. I would have only had that if I...
for example, I worked at Johnny Rockets when I was in high school, or worked at a wine
shop, so I know a little bit more about the drink laws and stuff like that. Always stay
busy.
U:

OK, that's perfect. Yeah, that's it.

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                  <text>Prolong Khmer: A 50-Year Journey of Resilience and Remembrance Exhibit [2025]</text>
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                  <text>Proleung Khmer: A 50-Year Journey of Resilience and Remembrance was a commemoration event that took place in Lowell from March 2025 to June 2025. The event included displays at the Loading Dock Gallery and at City Hall. Additionally, students conducted oral history interviews under the guidance of Christine Su, a visiting faculty member at the University of Massachusetts Lowell.</text>
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                  <text>&lt;p&gt;The Lowell Sun Photography Collection - Southeast Asian Cultures and Persons Collection documents the rich cultural tapestry of Southeast Asian communities in Lowell, including Cambodian, Thai, Vietnamese, Laotian, and people of the Philippines.  These diverse images are drawn from the annual National Folk Festival events, as well as from photographs showcasing Southeast Asian children, students, entertainers, dancers, musicians, doctors, entrepreneurs, and women's rights advocates, highlighting their engagement with the Lowell community.&lt;br /&gt;&lt;br /&gt;This digital collection is only a small sample of the much larger Lowell Sun Photography Collection, owned by the Lowell Historical Society, housed at the Center for Lowell History.  The overall collection contains over 20,000 images, most which can only be accessed in person, by appointment, at the Center. These images were originally captured by Lowell Sun photographers to accompany newspaper stories. Photographers frequented local businesses and events to capture what life looked like in Lowell at the time.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Please Note&lt;/strong&gt;: The selection of images in this digital collection was primarily based on the probability of featuring members of the Southeast Asian community, primarily determined by their names.  In cases where a direct link to Southeast Asian culture was less evident, photos were chosen based on naming conventions specific to their respective cultures.  We understand that this method may not always be accurate, and welcome any feedback as to images that may be unrelated.  Images include members of the Cambodian, Thai, Vietnamese, Laotian, and people of the Philippines communities, among others.&lt;br /&gt;&lt;br /&gt;If you are interested in seeing the many other images in this collection that have not been digitized, please contact the Center for Lowell History to make an appointment.&lt;/p&gt;</text>
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                <text>Digitized from Lowell Sun Collection, owned by the Lowell Historical Society, housed at the Center for Lowell History.</text>
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                  <text>This collection includes two series, the Cambodian Traditional Crafts and Religious Ceremonies, 1987, and the Southeast Asian Exhibit Photographs, 1988-1989. The first series includes Chigas’ 84-page paper on Cambodian Traditional Crafts and Religious Ceremonies created in 1987 along with corresponding photographs. The project, funded in part by the Historic Preservation Commission of Lowell, Massachusetts, explores the traditional crafts and religious ceremonies of the Cambodian refugees who settled in the Greater Lowell area in the aftermath of the Cambodian genocide. The second series includes 20 photographs from a Lowell exhibit on Southeast Asians that was coordinated by George Chigas. &lt;br /&gt;&lt;br /&gt;Part of the collection is accessible on this site.&lt;br /&gt;&lt;br /&gt;Part of the collection is also accessible on &lt;a href="https://archive.org/details/seadauml?and%5B%5D=george+chigas&amp;amp;sin=" target="_blank" rel="noreferrer noopener"&gt;the Internet Archive&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;View the collection finding aid for more information, &lt;a href="https://libguides.uml.edu/uml2" target="_blank" rel="noreferrer noopener"&gt;https://libguides.uml.edu/uml2&lt;/a&gt;&lt;br /&gt;&lt;br /&gt;&lt;span&gt;--------------------&lt;/span&gt;&lt;br /&gt;&lt;span&gt;SEADA would like to thank the following individuals for their work in making this collection available online: Etsuko Benton, Monita Chea, and Anthony Sampas.&lt;/span&gt;</text>
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                <text>This woodworking was done by a man named Poolsin Pat who used to be a monk at the Trairatanaram Temple. He offered to make a carving for this project. He was asked to copy one of the base reliefs in a book by Heinrich Zimmer entitled "The Art of Indian Asia." He selected a relief from one of the temples constructed during the Angkor period which depicts a battle scene.  &lt;br /&gt;&lt;br /&gt;Woodworking, photograph 2 of 2, from Cambodian Traditional Crafts and Religious Ceremonies. &lt;br /&gt;&lt;br /&gt;View the Woodworking group of photographs on the Internet Archive, &lt;a href="https://archive.org/details/CambodianWoodworking" target="_blank" rel="noreferrer noopener"&gt;https://archive.org/details/CambodianWoodworking&lt;/a&gt;.</text>
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                <text>This woodworking was done by a man named Poolsin Pat who used to be a monk at the Trairatanaram Temple. He offered to make a carving for this project.  He was asked to copy one of the base reliefs in a book by Heinrich Zimmer entitled "The Art of Indian Asia."  He selected a relief from one of the temples constructed during the Angkor period which depicts a battle scene.  &lt;br /&gt;&lt;br /&gt;Woodworking, photograph 1 of 2, from Cambodian Traditional Crafts and Religious Ceremonies. &lt;br /&gt;&lt;br /&gt;View the Woodworking group of photographs on the Internet Archive, &lt;a href="https://archive.org/details/CambodianWoodworking" target="_blank" rel="noreferrer noopener"&gt;https://archive.org/details/CambodianWoodworking&lt;/a&gt;.</text>
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                <text>UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information. </text>
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Week Ending:

Teacher:
Class:

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Thurs.

/{,

Excused Absences:

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.3.

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I?

Were lessons completed as expected?~&amp;~~ - - - - - •If not, please explain:

What additional Iµaterial was covered that was not planned?

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What particular improvements did your students make this week?

What difficulties did your students have?_

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Other Comments: (new ideas, problems, suggestions, etc.)
(continue on other sid e )

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Week Ending:

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Class:

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Teacher:

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Were lessons completed as
If not, please explain:

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What additionalf!laterial was covered that was not planned?

--------------

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What difficulties did your students have?

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Other Comments: (new ideas, problems, suggestions, etc.)
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                    <text>WEEKLY BILLING/ESL
Service Delivery:
Class

Billing

Staff x Hrs.

Survival ESL

Monday
Tuesday
Wednesday

4 x 2
4 x 2
4 x 2

8
8
8

Pre Voe. ESL

Monday
Tuesday
Wednesday
Thrusday

1
1
1
1

2

Monday
Tuesday
Wednesday

1 x 3
1 x 3
1 x 2

3

Monday
Tuesday
Wednesday
Thursday
Friday

3
3
3
3

1. 25
1. 25
1. 25

3.75
3.75
3.75
3.75

1

3

Pre GED

Literacy Training

x
x
x
x

2
2
2
2

2
2
2

3
2

x 1.25

x
x
x
3 x

TOTAL

58 hrs.

x
MONTHLY BTLLING

4.33
251.14

�WEEKLY BILLING/ EMPLOYMENT
Service Delivery:
Group Services

Staff x Hrs.

Billing

Job Placement

average

60 hrs/wk

Job Search Training

Monday
Tuesday
Wednesday
Thursday

1
1
1
1

x
x
x
x

1
1
1
1

1
1
1
1

Pre Voe.

Monday
Tuesday
Wednesday
Thursday

3
3
3
3

x
x
x
x

1
1
1
1

3
3
3
3

Thursday
Friday

4 x 2
4 x 2

8
8

TOTAL

92

P.E.O.

Survival P.E.O./ Life
Skills Training

~

x
MONTHLY BILLING

4.33
398.36

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                  <text>&lt;p&gt;&lt;span&gt;The George N. and Dorothea Tsapatsaris “A City of Refugees, the Memories of Cambodia” collection contains artwork, stories, letters, and other documents created by Dorothea Tsapatsaris’ young Cambodian students from the years of 1987-1991. Topics range from Cambodian clothing, ceremonies, and every day activities to food recipes, leaving Cambodia, and living in Lowell, Massachusetts. Also included are several photographs of Dorothea Tsapatsaris’ students, classroom, and student work; a couple of newspaper clippings; and material related to the 1990 “Memories of Cambodia” exhibit. &lt;br /&gt;&lt;br /&gt;Part of the collection is accessible on this site.&lt;br /&gt;&lt;br /&gt;Part of the collection is accessible on the Digital Commonwealth under the collection title "&lt;a href="https://www.digitalcommonwealth.org/collections/commonwealth:1n79h429p" target="_blank" rel="noreferrer noopener"&gt;A City of Refugees, the Memories of Cambodia&lt;/a&gt;."&lt;br /&gt;&lt;br /&gt;View the collection finding aid for more information, &lt;a href="https://libguides.uml.edu/uml9" target="_blank" rel="noreferrer noopener"&gt;https://libguides.uml.edu/uml9&lt;/a&gt;.&lt;br /&gt;&lt;br /&gt;&lt;br /&gt;--------------------&lt;br /&gt;SEADA would like to thank the following individuals for their work in making this collection available online: Etsuko Benton and Monita Chea.&lt;br /&gt;&lt;/span&gt;&lt;/p&gt;</text>
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                  <text>&lt;p&gt;The Lowell Sun Photography Collection - Southeast Asian Cultures and Persons Collection documents the rich cultural tapestry of Southeast Asian communities in Lowell, including Cambodian, Thai, Vietnamese, Laotian, and people of the Philippines.  These diverse images are drawn from the annual National Folk Festival events, as well as from photographs showcasing Southeast Asian children, students, entertainers, dancers, musicians, doctors, entrepreneurs, and women's rights advocates, highlighting their engagement with the Lowell community.&lt;br /&gt;&lt;br /&gt;This digital collection is only a small sample of the much larger Lowell Sun Photography Collection, owned by the Lowell Historical Society, housed at the Center for Lowell History.  The overall collection contains over 20,000 images, most which can only be accessed in person, by appointment, at the Center. These images were originally captured by Lowell Sun photographers to accompany newspaper stories. Photographers frequented local businesses and events to capture what life looked like in Lowell at the time.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Please Note&lt;/strong&gt;: The selection of images in this digital collection was primarily based on the probability of featuring members of the Southeast Asian community, primarily determined by their names.  In cases where a direct link to Southeast Asian culture was less evident, photos were chosen based on naming conventions specific to their respective cultures.  We understand that this method may not always be accurate, and welcome any feedback as to images that may be unrelated.  Images include members of the Cambodian, Thai, Vietnamese, Laotian, and people of the Philippines communities, among others.&lt;br /&gt;&lt;br /&gt;If you are interested in seeing the many other images in this collection that have not been digitized, please contact the Center for Lowell History to make an appointment.&lt;/p&gt;</text>
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                    <text>VOLUNTARY
COMPLIANCE
PLAN
PURSUANT TO TITLE VI OF THE CML RIGHTS ACT OF 1964

LOWELL PUBLIC SCHOOLS
LOWELL, MA

Approved by the Lowell School Committee on November 9, 1988

�\

TABLE OF CONTENTS
TOPIC

PAGE

STATEMENT AND PURPOSE OF RESPONSIBILI1Y

1

Equal Educational

Opportunity

1

Compliance and Accountability

2

Transitional

Bilingual, Two-Way, Demonstration

Programming for Literacy

School,
4

Program Administration

8

Overall Staffing Concerns

9

Recruitment

and Hirtng

9

Needs Assessment

10

Training and In-SeIVice

11

Parental· Involvement

13

Access to Equal Facilities and Technology

14

Program Location

15

Identification

15

of Students to be Served

Exiting and Post-Exit Monitoring

17

Drop-Out Prevention and Recovery Services

18

Grades 9-12

19

Elementary K-8 Grades

19

Chapter I

20

Bilingual Early Childhood Education

21

Special Education

21

Vocational
-----Discipline

Education

24
24

�STATEMENT AND PURPOSE OF RESPONSIBILITY

The Lowell Public Schools adopt this Voluntazy I.AU Compliance Plan as
a consent agreement between the School Department and linguistic minortty
parents and students intended to insure continued compliance with legal
obligations under federal an~ state law and regulations, including the U.S.
Constitution; Title VI of the Civil Rights Act of 1964; the Federal Equal
Opportunity Act; G.L. Chapter 71A, the State Transitional Bilingual Education
Act; and related Federal and State provisions regarding compensatory, special,
and vocational education. This Plan updates and modifies the. previous I.AU
Plan adopted and last revised in April 1980 and the Voluntary Desegregation
Plan adopted on June 11, 1987 in light of current circumstances, evolving
educational practices and legal standards. Final responsibility for
implementation of this Plan rests with the Superintendent of Schools.
EQUAL EDUCATIONAL OPPORTUNITY

OBJECTIVE l

All students in the Lowell Public Schools shall be assigned in a manner which
assures equal educational opportunity regardless of race, national ortgin, sex,
language background, or residency in a desegregated, multicultural, pluralistic.
learning community.
Task 1.1
Bilingual and special education program students are to be assigned to .
appropriate

clusters at appropriate settings, followed by the assignment of all

other students by means of centralized enrollment in such a way that each
school reflects the percentage of majority and minority in the school system
(plus or minus 100/4)inclusive of bilingual programs.

This percentage is revised

on an annual basis to reflect the current percentages of the school system.
'-Bilingual student assignments

are subject to provisions of the Voluntary

Desegregation Plan not otherwise modified by this revised I.AU Compliance

Plan.

Page 1 (Voluntary Compliance Plan) -- October 28, 1988

�COMPLIANCE AND ACCOUNTABILITY
OBJECTIVE 2

To assure system-wide compliance with Federal, State, and Local laws,
regulations,

and policies regarding equal educational opportunity for linguistic

minority students.

Task 2.1
The Project Director (Desegregation Coordinator) will have direct line authority
over the Bilingual Program Supervisor and other program staff, and with the
responsibility

of assuring appropriate

monolingual,. compensatory,

coordination of services among bilingual,

and special education programming.

Task 2.2
The Project Director will have responsibility
Superintendent

for reporting directly to the

regarding linguistic minority equity compliance issues, and will

continue to serve as the Superintendent's
Bilingual Education Sub-committee

representative to the Mayor's

of the Lowell School Committee.

Task 2.3
There shall be convened a Mayor's Bilingual Education Sub-Committee
to the Lowell School Committee.

(BESC)

The members shall include representatives

of

•the School Committee selected by the Mayor and will meet with representatives
of minority parent plaintiffs on a monthly basis. To assure compliance with
linguistic minority equity requirements,
Transitional
1
1

1
'--i_

1
1
·l
1

membership in the Master PAC for

Bilingual Education will be expanded to include:

Representative of Citywide Parent Advisory Committee
Representative of bilingual program teachers
LAUTesting and Assessment Specialist
Citywide Guidance Director (as needed)
Director of Special Education (as needed)
Director of Chapter I (as needed)
Representative of Northeast Regional Office,
State Department of Education (as needed)
Representative of Teachers' and/or Supervisors' Union (as needed)

Page 2 (Voluntary Compliance Plan) -- October 28, 1988

�The Composition of the new Master PAC for Transitional Bilingual Education
will be all of the above in addition to the present composition:
Designee of Lowell School Committee
Transitional Bilingual Education Supervisor
Project Director
Officers and elected representatives of each Sub-PAC
Minority representative from University of Lowell
Minority representative from Middlesex Community College
Representative from City of Lowell Bilingual Ubrary
Bilingual Department Head
Bilingual Program Facilitators

The Officers of the Master PAC will be elected annually. The Project Director
will be responsible for assuring that the above described members and
representatives are designated by June 1st of each year and that the PAC meets
at least once per month throughout the year to plan and assure
implementation of equitable linguistic minority programming. Any future
changes in the Master PAC membership will take into consideration needed
input from varied sectors of the school system, broader community and region.
Meetings of the Master PAC shall be open public meetings, and may be
expanded to include invited guests and speakers. This newly organized Master
PAC shall meet for the first time within 30 days of this Plan's adoption.
Task 2.4
The Sub-committee purpose shall be to monitor and evaluate and advise the
School Committee regarding all aspects of the planning and implementation of
this Agreement. Mayor's Sub-committee will also receiye suggestions and
complaints from parents, students, staff and community regarding compliance
issues, and direct these to the attention of the Superintendent of Schools
accompanied by suggestions for appropriate action. The Superintendent's
consideration will be the first step in process of dispute resolution if and/ or
when disagreements arise regarding implementation. Final resolution of said
disagreements shall be determined by the School Committee.
Task 2.5
The Deputy Superintendent of Personnel will review and monitor the
~ectlveness
of staff development and in-service training efforts on both a
systemic and individual school basis, each year.

Page 3·(Voluntary Compliance Plan) -- October 28, 1988

�Task 2.6

The Project Director, Supervisor of Transitional Bilingual Education, IAU
Testing &amp; Assessment Specialist and Master PAC shall ensure that the
following data be compiled and be available by June 30th of each year:
a.

number of linguistic minority students 1n each Lowell Public School program and type of
program;

b.

results of academic testing including curriculum-referenced,
native language proficiency testing;

c.

absentee rate;

d.

drop-out rate;

e.

promotion rate:

f.

suspension

•g.

basic skills, English and/or

and expulsion rates;

graduation data and rate of matriculation at institutes of high education:

h.

academic progress in monolingual programs following existing from Transitional
Bilingual programming;

i.

number of students serviced by native or ESL tutors;

J.

for special education students that data specified 1n special education section, infra, as
well as data regarding movement in program by prototype;

k.

names. national origin. native language and cultural background of all transitional
bilingual, Two-Way and ESL professional and paraprofessional staff including their
certification and waiver status and levels and/ or subjects taught by each.

TRANSITIONAL

BILINGUAL,

1WO-WAY, DEMONSTRATION

SCHOOL

PROGRAMMING FOR LITERACY
O&amp;JECTIVE3

The Lowell Public Schools provide a Transitional Bilingual Education Program
for Spanish, Cambodian, Laotian, Vietnamese and Portuguese limited Englishproficient students, and will initiate Transitional Bilingual Education
programs for other language groups as numbers (20 of a particular linguistic
group systemwide) warrant.
~tive
language and ESL tutors provide services to students of low incidence
populations (under 20 systemwide). Students in the Transitional Bilingual.
Education Program develop literacy in the home language as well as in English,
and study their people's culture and history as well as that of the United
States, in compliance with Mass. GL Chapter 7 lA. Programs intended to
provide meaningful opportunities to develop literacy in English as well as a
Page 4 (Voluntary Compliance Plan) -- October 28, 1988

�second language shall include transitional bilingual education as required by
state law. Native language and English as A Second Language (ESL) tutors will
provide services to linguistic minority students whose total enrollment is less
than twenty in the Lowell Public Schools.
Multilingual/Multicultural
programs shall be open to all students on the basis
of both racial and linguistic criteria broadly consistent with systemwide equal
education opportunity concerns. Courses shall be scheduled in such a manner
as to accommodate these students' needs to take other required courses in
English.
Multilingual/Multicultural
programs shall be developed according to the
following schedule:
1.
The Robinson School's Two-Way program (Spanish-English) for grades 56 will be expanded to include grades 7-8 by September 1989.
2..
A Two-Way pilot program (Spanish-English) for grades 1-4 will be
established at the Reilly School to begin in September 1988.
3.
A Demonstration School. grades Pre-K-3 will be established in
conjunction with the College of Education of the University of Lowell.
The Demonstration School will be a city-wide magnet, located on the
grounds of the University of Lowell and managed by its College of
Education. The Demonstration School will have Hispanic and
Cambodian students and perhaps others and will expose the students to
Khmer, Spanish and English languages and respective cultures. It will
open in September 1989 contingent on implementation by the University
of Lowell.
4.
Multilingual/multicultural
programs will be established at other schools
by the Principal, staff, parents, consistent with the principles of the
central enrollment plan.
5.
However, in all such cases, the Principal and staff shall have the final
decision in adopting and/ or retaining said program.
6.
All newly constructed schools under the State reimbursed construction
plan shall be designated multilingual/multicultural
schools with
Transitional Bilingual Education programs provided in a manner
consistent with desegregation requirements.
7.
A newly constructed school under the state-reimbursed construction plan
shall be designated a multilingual/multicultural
school with a two-way
multilingual/multicultural
program. One of the language components of
this school will be a Spanish-English cuniculum.
·-..__
This school will be planned in a manner consistent with desegregation
requirements, as well as involvement of the respective parental
representatives and staff.

Page 5 (Voluntary Compliance Plan) -- October 28, 1988

�Task 3.1
The Supervisor of Transitional Bilingual Education programs shall coordinate
Transitional Bilingual Education programs which shall be located throughout
the Lowell Public Schools in appropriate desegregated environments.
Task 3.2
The Supervisor of Transitional Bilingual Education will coordinate the
planning and development of multilingual/multicultural
programs that may be
instituted in the Lowell Public Schools.
Task 3.3
The Master PAC shall be consulted throughout the school year as part of the
above-described community-based program planning process.
Task 3.4
Any new Two-Way Bilingual programs will have as their fundamental objective
the development of literacy through various approaches including the whole
language-based approach utilizing children's interests and experiences, as well
as quality children's literature, in both English and one other language.
Task 3.5
In-service training in multilingual/multicultural
whole language techniques
shall be provided prior to, and during, each program's implementation.
Task 3.6
All Lowell Public Schools are developing multicultural programs as part of their
Chapter 636 proposals to the extent that these funds are available.
Task 3.7
All linguistic minority students served by the Lowell Public Schools shall be
entitled to curricular offerings in any program in which they are enrolled which
are equal and comparable in size, scope, sequence and quality to those
provided in the standard monolingual program. The Superintendent shall
within the first three months undertake a needs assessment in this area of
program implementation and make appropriate recommendations to the School
Committee.
Task 3.8
All linguistic minority students served by the Lowell Public Schools shall be
---placed according to age/ grade appropriate norms. Students who are eligible
shall receive supplemental instruction and supportive services regardless of
English proficiency.

Page 6 (Voluntary Compliance Plan) -- October 28, 1988

�Task 3.9

By Aprll 15 of each year, the Project Director and Supervisor of Transitional
Bilingual Education shall initiate a review of the scheduling and structure of
programming for all linguistic minority students so as to eliminate inequities
related to student transportation, insufficient staffing, inadequate facilities or
other factors disproportionately impacting such students.
Task 3.10

At Lowell High School, language minortty students

are received in 2 categortes:

a.

Tirrough the normal promotion process (i.E., 8th Grade to 9th, etc.).
These students are in a continuous assessment mode through their
classroom and are the beneficiaries of the Student Support Team
mechanism or direct intervention by teachers, counselors, MICAS staff,
and administrators.

b.

As new entries into the school system and Lowell High School. these
students will be subject to the following steps:
i) check documents for completeness and relevancy;
ii) complete I.AU form, language dominance testing;
iii) have prior academic records assessed;

iv) take placement tests regarding native language, English language,
math;
v) GUIDANCE - DESIGNS program based on input from prtor steps
and implements placement.
Task 3.11

These plans shall call for a range of approprtate programming from standard
curriculum placement to alternative and/or work-study arrangements
including college-oriented or community college courses, and supplemental
language developmental support or tutortng as well as an ongoing relationship
with adult counselors.
Task 3.12

Linguistic minority students with limited English proficiency shall be entitled
to satisfy High School graduation requirements through satisfactory
completion of native language and ESL content area courses substantially
equivalent to those offered in the monolingual standard curriculum. Such
§rudents'
previously attained secondary level credit for courses taken in their
home country and/ or in their native language or via ESL content area
instruction shall also be taken into account towards the satisfaction of these
graduation requirements.
Page 7 (Voluntary Compliance Plan) •• October 28, 1988

�PROGRAM ADMINISTRATION
OBJECTIVE 4
The delivery of educational and supportive services to linguistic minority
children shall be coordinated throughout the school system, and shall include
equal access to all programming as well as appropriate
multilingual/multicultural
and Transitional Bilingual Education programs.
Task 4.1
Overall delivery of coordinated educational and supportive services for
linguistic minorities, inside and outside bilingual programming, shall be
overseen by the Assistant Superintendent for Curriculum &amp; Instruction
Services. Direct supervision of bilingual and other language programming
services shall be the responsibility of the Supervisor of Transitional Bilingual
Education.
Task4.2
In addition to the Supervisor of Transitional Bilingual Education, supportive
staff shall at minimum include one {1) Facilitator for the Spanish component;
one {l) Facilitator for the Khmer component; one {1) Curriculum Coordinator
for the Southeast Asian component: one (1) half-time Facilitator for the
Portuguese component; a l.AU Testing &amp; Assessment Specialist; Home/School
liaisons for Spanish, Cambodian and Laotian; one {I) Parent Advisory Council
Coordinator for the Transitional Bilingual Education program, and one (1)
Khmer Liaison assigned to the Guidance Department.
Task 4.3
Each Facilitator, Curriculum Coordinator, Department Head for each major
program component at the elementary and secondary level shall be primarily
responsible for curriculum development and implementation, and shall report
regularly to the Supervisor for Transitional Bilingual Education regarding such
efforts.
Together this personnel will be responsible for coordinating and monitoring
bilingual matertals procurement and development and will assure the
---aevelopment, acquisition and use of culturally and linguistically appropriate
instructional materials which positively reflect Lowell's multi-cultural
characteristics.
All such materials shall avoid negative stereotypes of members
of any ethnic or racial group·. The personnel will report to the Supervisor of
Transitionfll Bilingual Education regarding this issue on a regular basis.
Page 8 (Voluntruy Compliance Plan) -- October 28, 1988

�Task 4.4
Each school Administrative staff will ensure that all necessary services for
linguistic minortty students in their school be provided.
Task 4.5
Each new position in the Bilingual program's administrative structure shall be
filled within three months of this Plan's adoption pursuant to the overall
recruitment and hirtng guidelines set forth in the Plan. In the case of bilingual
program administrator positions, the Personnel Selection Advisory Committee
shall include at least two parent representatives named by the Master Parents
Advisory Council. In the case of school-based administrative positions in
schools having bilingual programs, the Personnel Selection Advisory
Comnµttee shall include at least one parent representative from the
language(s) served in the bilingual program(s) of that school. For other central
administrator positions effecting all students, the Master PAC shall nominate
one representative.
The Personnel Selection Advisory Committee shall
continue to consist of two teachers, two administrators, two parents, two
experts from outside the school system, and one community representative.
OVERALL STAFFING CONCERNS
OBJECTIVE 5

The overall goal of personnel recruitment, hiring and training in the Lowell
Public Schools shall be to obtain a fully qualified and trained professional
staff. A determined effort will be made to obtain qualified minority staff
personnel and/ or administrators. The Lowell School Department is an equal
opportunity employer.
A. RECRUITMENT AND HIRING

Task 5.1
No local requirements for Wring additional to those imposed by state law shall
----i,e applied for personnel in the bilingual programs by the Lowell Public
Schools. Reliance on the National Teachers Examination for bilingual
teachers will cease immediately. Bilingual teachers placed in non-permanent
status upon hiring because of reliance on the NIE shall be granted permanent
status and accorded retroactive seniortty and prospective pay at the permanent
Page 9 (Voluntary Compliance Plan) -- October 28. 1988

�employee level so long as recommended by the Superintendent of Schools and
they have passed the State Tests, provided that the above does not contravene
any collective bargaining agreements.
Task 5.2
Where there are two or more equally qualified candidates for a professional
position in the bilingual programs, that candidate shall be selected which
• contributes the most to assuring the overall staff representativeness described
above.
Task 5.3
,
In hiring multilingual/multicultural
or transitional bilingual staff, there shall
be a preference for hiring bilingual/bicultural
staff fully proficient in the
language and cultural background of the linguistic minority groups served by
the program at issue.
Task 5.4
Bilingual program staff shall be interviewed for the school level by personnel
selection committees composed of the Deputy Superintendent for Personnel,
Principal and PAC representatives of the linguistic groups to be served (and
Master PAC representative in the case of multilingual/multicultural
programs).
The Deputy Superintendent for Personnel shall supervise such interviews.
Task 5.5
Recruitment procedures for linguistic minority personnel shall be developed by
the Deputy Superintendent for Personnel in conjunction with the Transitional
Bilingual Education Supervisor and Master PAC with maximum participation
by linguistic minority parents and community organizations. Such procedures
shall assure specific outreach to linguistic minority communities, media,
network, and if feasible, to the home countries of linguistic minority students.
B. NEEDS ASSESSMENT

Task 5.6
Each year, by February 1, the Deputy Superintendent for Personnel in
conjunction with the Supervisor of Transitional Bilingual Education Program
~d
Master PAC shall undertake a Personnel Needs Assessment of the
multilingual/multicultural
and transitional bilingual programs, as well as of
supportive services programming to determine:
a.
number of staff available compared to number of staff needed in light of
changes in student population served, broken down by each instructional
program or supportive service provided, and by school;
Page 10 (Voluntruy Compliance Plan) -- October 28, 1988

�b.

said staff shall also be classified by certificated or non-certificated
status, nature of qualifications, and extent of need for additional
training;

c.

results of this needs assessment will be incorporated into next school
year's budget request in terms of specific hirtng objectives, inservice
training, in light of projected enrollment estimates which shall be
reviewed on a regular basis throughout the summer and school year.

This procedures is an on-going process.
Task 5.7
Questionnaires and meetings regarding bilingual program implementation,
staff needs assessment, and ~aining needs shall be conducted among linguistic
minority parents, classroom teachers, and personnel each January and June,
as part of overall program evaluation and monitoring.
Results of these questionnaires and consultations shall be taken into account
and incorporated into the Personnel Needs Assessment and budget request
process described above.
Task 5.8,
Each February prior to the submission of the budget requests for the district's
bilingual programs, there shall be a special meeting of the master PAC to
review overall program implementation and needs for the following school year.
C. TRAINING AND IN-SERVICE
Task 5.9
A systematic, carefully planned summer and year-round in-service training
program will be developed in conjunction with appropriate institutes of higher
education and offered during 1988, 1989, 1990, and 1991 and thereafter as
necessary. This program will provide participating personnel with the
coursework credit necessary for certification. This program will be planned and
conducted in conjunction with the University of Lowell, Middlesex Community
College, and other available sources of outside expertise in bilingual education
and English as a Second Language instruction. The Lowell Public Schools
----s_hallcontract with appropriate institutes of higher education to provide the
supervision necessary to satisfy student teaching and other professional
internship requirements under state certification standards.

Page 11 (Voluntary Compliance Plan) -- October 28, 1988

�,

,

Task 5.10
This in-service program shall take into account the annual Personnel Needs
Assessment conducted pursuant to this Plan. The program offered shall be
open to all school personnel and required for all waivered or grandfathered
personnel in bilingual education or ESL. This program shall be offered by the
University of Lowell, College of Education, or by other qualified expert higher
education personnel. It should have the following minimal components:

1.
2.
3.
4.
5.
6.
7.
8.
9.

improvement of teachers' language skills in the appropriate language;
knowledge about the cultural backgrounds of those students with limited
proficiency in English, and cultural issues related to the appropriate
handling of student conduct;
instructional methods for meeting the needs of those students with
limited proficiency in English;
adaptation and utilization of curriculum to meet the needs of those
students with limited proficiency in English;
assessment of students with limited proficiency in English for purposes
of identification and educational diagnosis;
methods of working with the parents of students with limited proficiency
in English and methods of improving school-community relations;
advancement of knowledge about legal requirements concerning
Bilingual/English as a Second Language education;
theory and practice of transitional bilingual and multilingual/
multicultural education;
whole language approaches to literacy.

Task 5.11
The only teachers who may be exempted from the above-described training
program are those who by the beginning of the 1988-89 school year submit
evidence of a plan to otherwise obtain the course work credit necessary for
certification in their area by 1991-92. Substantial weight shall be given to
demonstrable experience and competence as the equivalent to academic study
requirements in developing systemwide and individual training programs and
the measurement of significant progress towards their completion.
Failure to make appropriate progress towards completion of either the in- .
"Se!Vice training program or an individual plan shall result in termination from
employment, absent a showing of good cause.

Page 12 (Voluntary Compliance Plan) -- October 28, 1988

�Task 5.12
This in-service program shall be conducted for the number of days and hours
per day necessary to provide the basis for certiflability by participants by 199192. The Lowell Public Schools will request extension of the current waivered
status of teachers in the bilingual program pending completion of this inservice program as soon as is possible.
Task 5.13
The Lowell School Department will be conducting nine in-service, citywide staff
development workshops durtng the 1988-89 school year. Six of the nine will be
at the school level and addressing the needs assessment of each_ individual
school. The remaining three will be addressing systemwide concerns. It is
anticipated that staff development will be conducted annually.
Individual school plans for such training shall be submitted in advance to the
Professional Development committee and Deputy Superintendent for Personnel
who shall ensure that they are properly coordinated with overall systemic
efforts.
Task 5.14
The Deputy Supertntendent for Personnel shall plan and ensure the delivery of
coordinated training to system administrators and prtncipals regarding
linguistic minority issues.
PARENTAL INVOLVEMENT
OBJECTIVE 6

To assure effective linguistic minority parental, student, and community
involvement in providing support to, and in decision-making, regarding
linguistic minority services and concerns.
Task 6.1
Full compliance with Federal and State requirements governing parental
involvement in linguistic minority programming; support and funding of Parent
Advisory Councils (PACs) as currently provided; involvement of other
~mmuni_ty organizations such as mutual assistance associations; and
understandable communication in native-language with these parents,
Advisory Councils, and community organizations.

Page 13 (Voluntary Compliance Plan) -- October 28, 1988

�Task 6.2
All School Department communications to linguistic minority parents from
those groups to which Bilingual services are provided shall be in English and
in native language by way of written translations and/ or oral interpretation.
For linguistic minority parents of mainstream students, there shall be a good
faith effort to provide such translation into languages in which Bilingual
services are provided.
Task 6.3
At all School Committee meetings attended by non-English proficient linguistic
minority parents, there shall be provided the necessary translation and
interpretation services by establishing a pool of voluntary translators, without
compensation, to insure maximum effective participation by speakers of
languages in which services are provided by the Lowell Public Schools. The
Master PAC shall make arrangements to provide the above.
ACCESS TO EQUAL FACILITIES AND TECHNOLOGY
OBJECTIVE 7

Linguistic minority students are entitled to be placed in facilities equal in
quality to those utilized for monolingual students, and shall at no time be
segregated in separate, unequal facilities. Facilities utilized for linguistic
minority educational programming shall be adequately sound-proofed and
otherwise appropriate for instruction. No hallways or portions of hallways
shall be used for providing services to such students. Each bilingual class up
to the maximum student-teacher ratio permitted by State law shall be housed
in a separate classroom. No two bilingual or ESL classes shall simultaneously
share a single classroom, although team-teaching is permissible when
appropriate.
Task 7.1
The Project Director, Supervisor of Transitional Bilingual Education and
"Master PAC will regularly monitor program implementation to assure
compliance with the above-described objective.

Page 14 (Voluntary Compliance Plan) -- October 28, 1988

�-----1--

Task 7.2
The Assistant Superintendent for Cuniculum and Instruction Services,
Supervisor of Transitional Bilingual Education Programs and Master PAC shall
also monitor to ensure that linguistic minority ~tudents have equal access to
computer-assisted
instruction in both English and their native language as
appropriate and as needed. Such instruction shall not be limited to remedial
purposes, but rather should reflect whole language and other pedagogical
approaches. This shall include positive efforts to develop, adapt. and procure
necessary software and additional hardware.
Existing computers and softw~e shall be equally distributed throughout the
school system.
Transitional bilingual and multilingual/multicultural
programs shall have a
fair share of such technological resources throughout the School System.
PROGRAM LOCATION
OBJECTIVES
Programs serving linguistic minority students shall be placed in locations
chosen as a result of planning by the Superintendent of Schools, the Project
Director and the Transitional Bilingual Education Supervisor.
Task 8.1
Locations shall be chosen which assure: a) compliance .with desegregation
requirements; b) maximum access for effective parental involvement, ..and c)
implementation of system's overall equal educational opportunity objectives.
Task 8.2
Location of all classes must be approved by the Lowell School Committee
IDENTIFICATION OF STUDENTS TO BE SERVED
OBJECTIVE9
All students of linguistic minority origin with limited English proficiency
entitled to native language instruction under Federal and State law and
~ulations
shall be promptly and appropriately identified and served.

Page 15 (Voluntary Compliance Plan) -- October 28, 1988

�--,

Task 9.1
No student entitled to such se:rvices shall be placed on "waiting lists" nor in
any other manner deprived of their right to appropriate se:rvices.
Task 9.2
All students entitled to services shall be identified as in need of services upon
registration through centralized enrollment at the Parent Information Center
by trained staff proficient in their home language, as well as by means of the
Home Language Swvey required by State law.
This staff shall fully inform each such students' parents of their right to
appropriate services and shall refer them in contact with the bilingual program
liaison or other bilingual personnel.
Task 9.3
Students in need of appropriate language services shall be tested for their
English proficiency upon registration and thereafter. placement by
appropriately trained staff, on valid measures. Native language proficiency will
be assessed by classroom teachers within a reasonable time after placement.
These measures shall be monitored by the IAU Testing &amp; Assessment Specialist
for their appropriateness.
Task 9.4
All students in need of approprtate language services shall be tested for
academic achievement in their native language within 10 days of placement, by
means of valid written and/ or oral measures administered by appropriate
trained staff.
Task 9.5
Every reasonable effort will be undertaken to promptly fully document the prtor
schooling experiences of newcomer students by means of school records as well
as evidence of school work in their family's possession. Special efforts will be
undertaken to identify the nature of such prior schooling experiences in the
case of refugee children and of children from Puerto Rico. In the latter
instance, requests for records and other appropriate information will be
\7igorously pursued through the island's Department of Public Instruction, and
by means of available computer communication and information networks.

Page 16 (Voluntary Compliance Plan) -- October 28. 1988

�Task 9.6
The nature of p'rior schooling will be taken into account in assigning newcomer
students to appropriate programming, and in providing additional supportive
services as necessary.
EXIST AND POST-EXIT MONITORING
OBJECTIVE l 0

No student shall be exited from the transitional bilingual program until a
Bilingual Pupil Study Team has been convened with appropriate notlftcation to
and opportunity to attend by the child's parent and/ or representative. These
Teams' proceedings shall be fully documented, signed by all those present, and
placed on file in the Bilingual office. The testing results and recommend_ations
are placed in each student's cumulative folder. In all cases, 603 CMR 1405,
paragraph 3, shall prevail.
Task 10.l
Exiting from the program shall be overseen by the I.AUTesting &amp; Assessment
Specialist, based on multiple criteria to be discussed at the Bilingual pupil
Study Team meetings. These criteria include valid measurements of: a) English
and native language proficiency and academic achievement; b)
recommendations by teachers, guidance counselor, and Chapter I staff, as
needed; and c) parental input. Students readiness for exiting pursuant to
these criteria shall be reviewed on at least an annual basis.
Specific criteria shall be reviewed and modified as appropriate by Transitional
Bilingual Education Supervisor and IAU Testing &amp; Assessment Specialist on a
regular basis.
Task 10.2
Data regarding each student exited or partially integrated from the bilingual
program each year shall be compiled and reported to the_Project Director by the
Transitional Bilingual Education Supervisor in January and June of each year.
Task 10.3
--sach student exited from the bilingual program is entitled to the controlled
choice process under the Voluntary D~egregation Plan, either to be assigned
to a school where he/ she had been receiving Transitional Bilingual Education
services as described in the Voluntary Desegregation Plan as amended, or
another school of their choice.
Page 17 (Voluntary Compliance Plan) -- October 28, 1988

�Task 10.4

Exited bilingual program students will receive follow-up tutorial and other
supportive services such as Chapter I and/ or remedial reading, if needed.
Task 10.5

No transitional bilingual program student shall be held back or placed in lower
grade or the same grade upon exiting or lateral mainstream without convening
of a Bilingual Pupil Study Team with the opportunity for parental
participation, at which basis for such recommendation is fully presented. If
the parent disagrees with the decision of the Bilingual Pupil Study Team, they
have the right to appeal to the Superintendent for review ofthe decision.
Task 10.6

Bilingual Pupil Study Teams·shall be convened for exited students experiencing
difficulty in the mainstream.
Such monitoring teams shall be convened at
minimum within one year of initial exiting. Parents shall be given the
opportunity to participate in these meetings. The IAU Testing &amp; Assessment
Specialist monitors the progress of all exited students.
Task 10.7

Comprehensive standards for integration of students shall be developed
together with appropriate transitional programming by Principals and the
Bilingual Education Supervisor. These standards and programrecommendations shall be implemented beginning with the 1988-1989 school
year.
DROP-OUT PREVENTION AND RECOVERY SERVICES

O&amp;JECTIVE 11

Each linguistic miJ?.ority student has the right to be identified as in need of
drop-out prevention services where the student exhibits a pattern of a)
excessive absences; b) consistent under-achievement in native language and/ or
English: and c) identification as "at risk" for grade retention and other reasons
by teacher, parent, self, or other staff referral.
Task 11.l

~ch
school serving linguistic minority students shall develop effective plans to
provide students identified as "at risk" with linguistically and culturally
appropriate regular and alternative instructional and supportive services to
encourage continuing attendance in school.
Page 18 (Voluntary Compliance Plan) -- October 28, 1988

�Task 11.2

In compliance with 11.1 above, each individual preventive instructional and
supportive services plan shall be developed with parental and student (if age 12
or above) participation, as well as representation from among the student's
teachers, and other staff involved (guidance, bilingual, special,compensatory,
and vocational education, as approprtate).
GRADES 9-12
Task 11.3

At Lowell High School, Bilingual Guidance Staff and other support staff such
as MICAS and SPED provide counseling services to linguistic minority students
at grades 9-12.
ELEMENTARY K-8 GRADES
Task 11.4

School Administrators will continue to seek drop-out preventative measures for
all at risk students in their school. Native speaking liaison staff from the
Transitional Bilingual Education office continuously are called upon to assist
at the K-8 school.
Task 11.5

During the 1988-1989 school year, all School Department Staff
(Administrative, teaching, paraprofessional} will participate in nine staff
development workshops. The Deputy Superintendent for Personnel is
responsible for assuring that new personnel receives the necessary inf onnation
prior to assignment.
Task 11.6

Every student who
has left school prior to graduation for any reason other
I
than departure from Lowell, since the 1986-87 school year, shall be identified
within 14 days of the adoption of this Plan by the Guidance Department, and
shall be contacted personally and appointments scheduled to review their
status. The entire staff, including the Bilingual Liaison staff, will be utilized
by the Guidance Department to personally communicate with_ these students.
~e
Citywide Director of Guidance will be responsible to cany out this task. A
list of students identified and then of those contacted (indicating by whom,
how, and when), broken down by group and last school of attendance, shall be
compiled and submitted to the Superintendent's Office. This list shall indicate
which students are willing to return to school.
Page 19 (Voluntary Compliance Plan) -- October 28, 1988

�Task 11. 7
The Citywide Director of Guidance will notify the various organizations,
agencies and media of the above mentioned initiation.
Task 11.8
Each student contacted pursuant to the above-described task shall be
encouraged to return to school. Those interested in returning to school shall
participate in the development of an effective learning plan to continue their
schooling. They shall be entitled to equal access to all educational programs
provided by the Lowell Public Schools and to specially funded and designed
programs as necessary suited to their needs. Guidance or other personnel
shall coordinate the development of their effective learning plans. These plans
shall be reported to the Assistant Supertntendent for Curriculum and
Instruction.
CHAPTER I
OBJECTIVE 12
Linguistic minority students shall have equal access to Chapter I and other
compensatory education services.
Task 12.1
Instructional Services in Chapter I Reading and Mathematics will be provided
in English and the native language.
Task 12.2
Through uniform criteria, children are selected for participation on the basis of
educational deprivation, not on the basis of English speaking proficiency
alone. The referral/ selection process ranks students according to greatest
need. A system-wide rank order eligibility list identifies students in greatest
need. Students in greatest need will receive instructional services in English as
a Second Language, Reading and Mathematics. Reading and mathematics
instruction will be provided in English and the native language.
Task 12.3
The Assistant Superintendent for Curriculum and Instructional Services, the
----S.Upervisor of Transitional Bilingual Education and the Master PAC shall
monitor the equal provision of remedial services to linguistic ~inority students
on a regular basis.

Page 20 (Voluntary Compliance Plan) -- October 28, 1988

�Task 12.4

1\vo full-time Parent Liaisons have been added for the 1988-89 school year to
work under the Parent Coordinator. These positions will employ a native
Khmer or Hispanic speaking person.
BILINGUAL EARLY CHILDHOOD EDUCATION
O&amp;JECTIVE 13

Each newly constructed or renovated school site shall attempt to provide
bilingual early childhood educational programming.
Task 13.1

The Assistant Superintendent for Curriculum &amp; Instruction Services,
Supervisor of Transitional Bilingual Education and the Early Childhood
Director shall coordinate the planning of bilingual early childhood
programming.
SPECIAL EDUCATION
OBJECTIVE 14

The Lowell Public Schools shall ensure that adequate and appropriate bilingual
special education services are provided to students of limited English
proficiency who require special education. No student whose primary or home
language is other than English shall be placed in a special education program
until appropriate assessments of linguistic proficiency and academic
achievement are completed. (The administration of such tests shall not delay
placement in bilingual special education programs nor in any way extend the
time for completing a special education evaluation under the Chapter 766
Regulations.) All students who are eligible for enrollment in a bilingual
program who are also found to be in need of special education services shall be
provided with bilingual special education.
Task 14.1

All psychological testing and evaluation of students whose primary or home
--i-anguage is other than English shall be conducted by persons who are fluent in
both languages, or at minimum proficient in the cultural background of the
student tested.

Page 21 (Voluntary Compliance Plan) -- October 28. 1988

�Task 14.2
All psychological testing and evaluation of students who are eligible for
enrollment in the bilingual program shall be conducted in their own language.
Caseloads for bilingual psychologists shall not exceed the ratios for those of
non-bilingual psychologists, and whenever it is determined on this or any
other reasonable basis that a bilingual psychologist's workload. is excessive,
additional bilingual personnel shall be hired or contracted for immediately as
necessary. Priority in the provision of psychological services shall be on
linguistic and cultural background related to that of the students to be sei:ved,
and professional experience and training regardless of citizenship.
Task 14.3
Special Education evaluations shall be completed within thirty school days of
the date when parental consent for an evaluation is received. A request for
parental consent shall be sent to a student's parents in the primary or home
language within five days of a referral for an evaluation (as provided in Section
317 or the Chapter 766 Regulations). A written request by a parent for special
education services or a special education evaluation shall constitute parental
consent to proceed with an evaluation.
Task14.4
Bilingual personnel (teacher, counselor and/ or administrator) shall participate
as a member of the evaluation team for each child whose primary or home
language is other than English at each stage of the special education process
(including the pre-referral, referral, assessment, placement, and periodic review
stages).
Task 14.5
The Lowell Public Schools shall hire and train at least one full time
Cambodian; one full time Hispanic, and one part time Laotian bilingual
community liaison interpreter in special education. These persons shall work
in the area of bilingual special education, and shall provide assistance to the
bilingual evaluation team chairpersons and parents.
~ least one Cambodian and one Hispanic clerk shall be hired to work out of
the central special education office on a full time basis. These community
liaisons and other central office supportive services .personnel will be
appropriately trained in special education assessment, evaluation, placement,
compliance, and community outreach issues upon hiring.
Page 22 (Voluntary Compllance Plan) -- October 28, 1988

�Task 14.6

The Lowell Public Schools shall employ sufficient bilingual special education
teachers to ensure that appropriate bilingual special education services are
provided to students of limited English proficiency in need of special
education. This number shall be determined by the Administrator of Special
Education, and once fixed, said staff will be recruited and hired as soon as
possible, and in no case later than the beginning of the 1988-1989 school year.
Task 14.7

The Lowell Public Schools shall employ sufficient bilingual certified speech
pathologists to ensure that appropriate bilingual speech and language services
are provided to students of limited English proficiency in need of such services.
The Lowell Public Schools shall employ at least two bilingual certified speech
pathologists, one for the Southeast Asian component and one for the Hispanic
component, unless maximum feasible efforts to recruit and employ such
personnel are unsuccessful.
Task 14.8

The Lowell Public Schools shall employ bilingual special education personnel
to provide or assist in the provision of bilingual special education services to
children of limited English Proficiency who are vision impaired or hearing
impaired, or in need of adaptive physical education, occupational or physical
therapy, .if determined necessary by the Administrator of SPED. Preference in
the hiring of all such staff shall be on behalf of those with the necessary
linguistic and cultural background, and representatives of each linguistic PAC
shall participate in the interviewing of staff intended to serve students of their
linguistic background.
Task 14.9

The Lowell Public Schools shall provide special education services to linguistic
minority students in a manner that does not result in disproportionate underenrollment or over-enrollment of linguistic minority students in individual
special education prototypes.
~k14.10

The Lowell Public Schools shall ensure that linguistic minority students of
limited English proficiency are not misclassified for special education purposes
due to a language barrier.
Compliance with the above-described specific tasks to assure linguistically and
Page ·23 (Voluntruy Compliance

Plan) -- October 28, 1988

�culturally appropriate equal educational opportunities to linguistic minority
children shall be regularly monitored by the Administrator of Special
Education.
VOCATIONAL EDUCATION
OBJECTIVE 15

The Lowell Public Schools shall ensure that all linguistic minority students are
provided with equal access to all vocational and occupational courses and
programs offered by or through the Lowell Public Schools. The Lowell Public
Schools shall ensure the availability of adequate bilingual staff, including both
teachers and counselors, as well as the availability of necessaxy resources in
order to fulfill this obligation.
Compliance with the above-described task shall be monitored by the Citywide
Director of Guidance on a regular basis.
DISCIPLINE
OBJECTIVE 16

The Lowell Public Schools shall take all necessary action to ensure that all
disciplinary sanctions are applied in a manner which does not discriminate
against students on the basis of race, national origin or native language, and
shall take all necessary action to eliminate forthwith any racial disparities in
suspension rates.
No linguistic minority students shall be subjected to any form of disciplinary
action or reprimand for expressing themselves in their native language.
Task 16.1

The Lowell Public Schools shall provide for a bilingual administrator, teacher,
and/ or counselor to be present when any student of limited English proficiency
is confronted regarding any disciplinary issue.
Task 16.2
A]J notices sent to parents for groups in which Bilingual services are provided
regarding disciplinary matte,rs shall be in the primary language of the home.
--4!1notices sent to these linguistic minority parents pursuant to this provision
shall include the name, title and position of the school administrator or
counselor who is available to discuss the matter further with the parent. A
native speaking translator shall be available to discuss the disciplinary matter
with the parents.
Page 24 (Voluntary Compliance Plan) -- October 28-, 1988

�Task 16.3

1

The Lowell Public Schools shall maintain and compile information regarding
all disciplinary action resulting in a suspension. Upon request, the principal of
each school shall provide the following information to the Superintendent
regarding each suspension:
1.
date of disciplinary action
2.
length of suspension
3.
cause .of suspension
4.
age, race and sex of student
5.
primary or home language of student
6.
whether student is enrolled in bilingual or ESL classes
Only the Lowell School Committee can expel a student. 2
Task 16.4
All student disciplinary rules and codes (whether system-wide or promulgated
by individual schools) shall be published in both English and the home
language and copies shall be issued to students.
Task 16.5 3
The. Lowell Public Schools shall use maximum feasible efforts to ensure that
students and parents can utilize the procedures for appealing disciplinary
actions.
These actions shall include, but not be limited to the following:
1.
Distrtbute copies of pamphlets describing procedures to each student. in
English and in the primary language of the home at the beginning of
each semester;
2.
Describe the appeal procedure to students over the public address system
in each school at least once each semester;
3.
Provide a copy of the pamphlet describing the procedures, to the parent of
each student who is suspended or expelled on the day that the
suspension or expulsion first occurs.

' For further update on requireddisciplinaryprovisionsand proceduressee the EducationRefonn Act of
1993 and the resulting court decisionsand policies.
2 For further update on requireddisciplinaryprovisionsand proceduressee the EducationReformAct of
1993 and the resulting court decisionsand policies.•
3 For further update on requireddisciplinaryprovisions
and proceduressee the EducationRefonn Act of
1993 and the resulting court decisionsand policies.
•

Page 25 (Voluntary Compliance Plan) -- October 28,.1988

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                    <text>UNIVERSITY OF LOWELL
INNOVATIVE EMPLOYMENT PROGRAM

VOCATIONAL ENGLISH AS A SECOND LANGUAGE (VESL)
and
EMPLOYMENT ORIENTATION
Level One

prepared for

USCI/BARD IMPLANTS, INC.

by

Dr. Hai B. Pho, Editor
Lan T. Pho

&amp;

Joan DeWitt Seeler, Technicai Writers

THIS CURRICULUM IS PREPARED EXCLUSIVELY FOR user DIVISION/BARD
IMPLANTS, INC. BY THE UNIVERSITY OF LOWELL/INNOVATIVE EMPLOYMENT
PROGRAM
UNDER A GRANT
WITH
THE
DEPARTMENT
OF
PUBLIC
WELFARE/MASSACHUSETTS OFFICE OF REFUGEE RESETTLEMENT, DR. HAI B.
PHO, PRINCIPAL INVESTIGATOR.
ALL RIGHTS RESERVED. NO PART OF THIS BOOK MAY BE REPRODUCED IN
ANY FORM WITHOUT WRITTEN PERMISSION FROM THE AUTHORS.

1 UNIVERSITY AVENUE , LOWELL. MASSACHUSETTS O 1 854

TELEPHONE (61 7) 452-5000 . EXT 2270

�UNIVERSITY OF LOWELL
INNOVATIVE EMPLOYMENT PROGRAM

VOCATIONAL ENGLISH AS A SECOND LANGUAGE (VESL)
and
EMPLOYMENT ORIENTATION
Level One

prepared for

USCI/BARD IMPLANTS, INC.

by

Dr. Hai B. Pho, Editor
Lan T. Pho &amp; Joan DeWitt Seeler, Technical Writers

THIS CURRICULUM IS PREPARED EXCLUSIVELY FOR user DIVISION/BARD
IMPLANTS, INC. BY THE UNIVERSITY OF LOWELL/INNOVATIVE EMPLOYMENT
PROGRAM
UNDER A GRANT
WITH
THE
DEPARTMENT
OF
PUBLIC
WELFARE/MASSACHUSETTS OFFICE OF REFUGEE RESETTLEMENT, DR. HAI B.
PHO, PRINCIPAL INVESTIGATOR.
ALL RIGHTS RESERVED. NO PART OF THIS BOOK MAY BE REPRODUCED IN
ANY FORM WITHOUT WRITTEN PERMISSION FROM THE AUTHORS.

1 UNIVERSITY AVENUE , LOWELL. MASSACHUSETTS O 1 854

TELEPHONE (61 7) 452-5000. EXT 2270

�D.

Cross Cultural:
This section is intended to stimulate
the students cultures and that of the
put students in a pair or small group
in similar situations in their native

E.

discussion of differences between
United States. You may wish to
to discuss ~hat students would do
countries.

Readings:
This section is basically a summary of the main components of U.S.C.I.
personnel policies. Students ·should understand the meaning of each
summary. Oral::translations ~ bilingual tutors are highly recommended.

F.

Role Playing/Simulations
Whenever possible, have student role play the dialogue situations
with props.

II.

LESSON PLAN
We suggest each lesson plan include the following:
Review of old material
Introduction of new material
Drills and other practice
Mastery activity to reveal to the student and
teacher that he/she can produce the language
taught without reading it.

1.

2.
3.
4.

III.

HOMEWORK
The teacher should give lessons to students as follow-up.

Additional

written works are encouraged, however, students will probably have
little time to do extra work at home.
IV.

READING

(as an extra assignment)

Advanced, literate students may be given teacher made assignments.
The teacher may want to do some literacy excerises with weak or
non-readers.
1.
2.
3.
4.

Identification of letters in alphabet
Sounds of consonants
Combinations of CVC (consonant, vowel, consonant) ie., bat,
mat, fat, sat, cat
Sight words employees will see around the plant, ie., men,
women, entrance, exit, make line here, names of departments,
fire, etc.

3

�V.

GUEST SPEAKERS
The teacher should feel free to request a staff member to visit the
class and provide explanation of compiicated or t~chnical subjects.
The teacher can, alternately, ask for time for the staff member to
explain procedures, and may request materials to show and use in class.

VI.

REVIS ION
This curriculum will be revised after it is taught according to comments
by teacher, USCI/Bard staff, and employees.

The teacher is therefore

requested to keep notes on what worked well and what didn't.

Comments

and suggestions are very welcome.
VII.

REFERENCE
The following texts can be used as references to this curriculum:
1.

ENGLISH FOR YOUR FIRST JOB, David Prince and Julia Gage, Edmonds
Community College, Washington, 1981.

2.

EVERYDAY ENGLISH - STUDENT BOOK 2B, edited by Linda Schurer,
The Alemany Press, 1980.

3.

ENGLISH FOR ADULT COMPETENCY, by Keltner, Howard and Lee, Prentice
Hall, Englewood Cliff, NJ 07632, 1981.

4.

AMERICAN CULTURAL ENCOUNTERS, by Carol K. Ford and Ann M. Silverman,
The Alemany Press, San Francisco, CA 94101, 1981.

4

�FUNCTIONAL OVERVIEW OF CURRICULUM

LESSON 1:

The First Day at Work/Orientation

A brief history of USCI/Bard Implants; organizational chart;
physical facilities; time cards; workweek; shifts; meals and
rest periods; good manufacturing practices.
LESSON 2:

Recognizing Work Areas

Getting around the plant; departments.
LESSON 3:

People You'll Meet/Introductions

Plant staff and their activities.
LESSON 4:

General Operations

Common Operations; duties.
LESSON 5:

Materials You Work With

Common raw materials and their use; some products.
LESSON 6:

Time Tickets - Daily

Explanation of content.
LESSON 7:

Time Ticket - Weekly

Plant closing, other reasons to be away from work. Explanation of weekly time ticket, holidays, vacation, sick pay,
emergency closing, snow day, and bereavement pay.
LESSON 8:

Machines - Tools - Equipment

Introduction to common machines, tools, equipment.

5

�LESSON 9:

Introduction to Introducer Operations

Operations and materials.
LESSON 10:

Grundzig Area

Introduction to products, operations, and materials.
LESSON 11:

Pay and Hours

Punching in and out, signals, breaks, and shifts.
LESSON 12:

Pay Day

Explanation of how to receive pay, pay check, payroll deductions,
unemployment compensation, and workers compensation.
LESSON 13:

Labor Reporting System

Explanation of how the labor reporting system works.
LESSON 14:

A Typical Day at Work

Activities and procedures.
LESSON 15:

Taking Breaks; Days Off

Vocabulary for social conversation: leisur e activities, famil y ,
polite phrases, starting a conversation, vacation , and holidays.
LESSON 16:

Employment Procedures

Filling out forms:
names.
LESSON 17:

employee address card, W- 4 form, and order of

Job Security

Physicals, probation, seniority, job evaluation, and re-evaluation.
LESSON 18:

Hourly Job Bidding

Vocabulary and forms:

hourly, clerical/technical.

6

�LESSON 19:

Good Work and Bad Work

Recognizing phrases specifying good and bad work, significance
of volume. Vocabulary for describing work habitp.
LESSON 20:

Recognizing that You Understand Directions Given/Problems

Phases for asking for .help, repetition, acknowledging understanding,
lack of understanding, constructive criticism, and problem solving.
LESSON 21:

Medical Interview

Medical form vocabulary; parts of the body.
LESSON 22:

Safety/Security

On the job accidents or illness, plant nurse, and security.
LESSON 23:

Calling in Sick

Vocabulary and procedures
LESSON 24:

Lot History and Move Ticket

Explanation of importance and procedure of filling it out.
LESSON 25:

Connnunication and Meetings

Common vocabulary, team work, and lot history problems.
LESSON 26:

Forms at Work - Personal Records

Veteran status, citizenship status, disabilit y , education.
LESSON 27:

Forms at Work - Benefit Card

LESSON 28:

Attendance and Absences

Attendance, leaving early, tardiness, and leave of absence requests.

7

�LESSON 29:

Standards of Conduct and Warning Policy

Levels of severity.
LESSON 30:

Hygiene and Other Regulations

Body odor, bathrooms, uniforms, ID badges, food and beverage,
smoking and lockers.
LESSON 31:

Company Services

Communication, awards and recognition, activities, and education.
LESSON 32:

Leaving USCI

Resignation, retirement, plant layoff, job reduction, exit interview, and return of company property.

8

�Lesson 1
THE FIRST DAY AT WORK
1.

A Brief History of USCI/Bard Implants.

2.

The Organizational Chart.

3.

The Physical Facilities: parking lot, employee entrance,
security guard, emergency exit, fire extinguisher, no smoking
sign, employee locker rooms, uniforms, employee identification
badges, nurse's office, employee cafeteria.

4.

Time Cards: time clock, punch in, punch out.
remain in the racks at all times.

5.

Workweek: begins Monday and ends Friday. Your supervisor
will advise you if you have a different workweek.

6.

Shifts:

First Shift
7 :00-3 :30 or
8:00-4:30

Cards should

Second Shift
4:00-12:30

Buzzer signals serve as a reminder that work is beginning or
ending. You are required to maintain at your work station
until the release buzzer sounds.
7.

Meals and Rest Period:
- Meal period: 30 minutes unpaid
- Breaks: two paid 15-minute rest periods are scheduled
for each shift.

8.

Good Manufacturing Practices(GMP):
The products sold by
USCI/Bard Implants are manufactured under the guidelines of Good
Manufacturing Practices. G!lP is simply a restatement of Bard's
motto: ;'QUALITY, INTEGRITY ,SERVICE" which is directed towards the
patients whose lives may depend on our products.
The guidelines for Good Manufacturing Practices recognize that in
our industry there is little margin for error. Good Manufacturing
Practices rests on the dedication of each employee to produce a
product that could be used on a member of his or her family with
complete confidence. Only in this way can we do justice to Bard's
pledge to the patients who use our products.

9.

Slide Show:

USCI - good manufacturing practices; people and places

9

�Lesson 1 (cont.)

DIALOGUE
Mary:

This is your uniform and hair covering.

Nouphit:

Do I have to wear them all the time?

Mary:

1.

Yes you do. Take good care of your uniform.
Keep it clean.

· Nouphit:
2.

I will.

Honhum:

What is it?

John

It's your time card. Punch in before you
begin your shift and punch out before you
go home.

Honhum:

Where do I put

John:

Always put it in the rack.

10

�A BRIEF HISTORY OF OUR COMPANY
USCI Division
Bard Implants Division
USCI International Division
C.R. Bard Inc.
USCI/Bard Implants, one of the world's largest producers of cardiovascular
catheters and urological catheters, is located in Billerica, Massachusetts;
Glens Falls, New York; Fitzwilliam, New Hampshire; and Ireland.
The Billerica Facility is the headquarters of USCI Division, Bard Implants
Division, and USCI International Division.
USCI®, originally named United States Catheter and Instrument Corporation,
was founded in 1941 in Glens ?alls, New York. United States Catheter
and Instrument Corporation was acquired by C.R. Bard, Inc. of Murray
Hill, New Jersey in 1966. The Company's first products were ureteral
and uretheral (urological) catheters.
Urological catheters, filiforms, and bougies were the main products
until 1946. With increased technology and medical progress, USCI now
manufactures a broad line of cardiovascular catheters and probes which
incorporate balloons, electrodes, and temperature-sensing devices.
In 1960, USCI and Dr. Michael DeBakey collaborated in the production of the
DACRON arterial graft. Since that time, the DeBakey® arterial graft line
has expanded to include a wide range of knitted, woven and velour grafts,
including the current VASCULOUR~II prostheses.
In 1972, the filamentous velour graft was developed. In addition to arterial
grafts, Bard Implants Division also manufactures and supplies DACRON and
TEFLON fabrics used in hernia repair, intracardiac patching, cancer
reconstructive surgery, and heart valve fixation rings.
In 1978, USCI started into a new exciting area in cardiovascular medicine.
Working with Andreas Gruntzig, M.D., of the Schneider-Medintag Company
in Zurich, Switzerland, and other prominent physicians around the world,
USCI has developed a small balloon cathete1.· an&lt;l guiding/inflation system
for the dilation of coronary, femoral, iliac, and renal arteries.
Other USC! products include catheter introducers, stop-cocks and manifolds,
needles, stainless steel and TEFLON-coated spring guides, and a wide
variety of accessories used in Cardiology, Radiology and Surgery.
The quality of USCI/Bard Implants products has proven itself in the
world market by the test of time. This quality will always be maintained by
our policy of keeping informed of the latest advances in various fields of
science and applying these to the development and manufacture of new devices
in collaboration with the medical profession. In order to assure the
future of USCI/Bard Implants by the continuous development of products,
emphasis has been placed on Research and Development activities. New
products and continued improvement of existing products will assure USCI's/
Bard Implants' growth as a leading supplier of medical devices.

11

�Lesson 1 (cont.)

u.s.c.r.
ORGANIZATIONAL CHART

C.R. BARD

I

U.S.C.I.
Division Headquarters

I
Billerica
Massachusetts

I

Glen Falls
New York

I

Gulf Way
Ireland

Fitzwilliam
New Hampshire

U.S.C.I. Division
Billerica, Hassachusetts

I
I

lfanufacturing

V

I
Personnel
Employee Relations

12

�Lesson 2
RECOGNIZING WORK AREAS

(Review: Directions, Cardinal Numbers: 1st, 2nd)
VOCABULARY
men's room/men
ladies' room/women
nurse's office
personnel office
quality area
time clock
staging area
labor reporting device
turn
down the stairs
go
balloons

umbilical
extrusion
department
gruntzig area
locker
computer
guide catheter
cafeteria ·
right
left
1st
packaging

thermodilud.on
introducer
spring guide
parking lot
q c inspection
steerable catheter
low profile area
straight ahead
up the stairs
take your • . .
lost
2nd

GRAMMAR:
Prepositions - on, up, down, next to
Imperatives
Wh questions - where, how, what
Idioms - How about you; that would be nice
take (in take your 1st left)

CROSS CULTURAL:
LATE FOR WORK
A friend of yours works in the office of an American company.
The other day, she arrived at work late, and explained to her
supervisor that she had to take her relatives to the airport.
The supervisor was angry, because:
a.

She did not believe the story.

b.

She felt that family matters should not interfere
with work.

c.

She is not sympathetic to those working with her.

d.

The supervisor felt that the worker should have
requested permission in advance to be late.

After discussing Late for Work situation, ask students to
select an answer and compare it with the correct one at the
end of the lesson.
13

�Lesson 2 (cont.)

MATERIALS:
- map of plant
- flashcards with men, women, personnel and other words
employees will see on doors or walls

DIALOGUE:
Socheat:

Where's the perso.nnel office?

Joe:

1.

Go down the hall.
the left.

It's the second door on

2.
Sally:
Ry:

Introducer.

Sally:

Spring guide.

Ry:

Really?

Sally:

3.

What department are you in?

That would be nice.

Tan:

How do I get to the cafeteria?

Mary:

Go down these stairs, turn right. Take
your first left. It's the third door on
your right.

Tan:

Thanks.

How about you?
It's right next to yours.

Maybe we can sit together at break.

14

�Lesson 2 (cont.)

SOLUTION TO LATE TO WORK
a.

Probably not the reason, unless your friend has been late
frequently in the past.

b.

This is more true in the United States than in many other
countries. However, many supervisors will allow absences
of this sort if requested in advance.

c.

Probably not the reason.

,d.

Seed below.

Yes. If an employee knows about an absence beforehand, he or
she should talk to the supervisor about it - the earlier, the
better. If the answer is no, the worker can make arrangements
to take care of the problem.

15

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16

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17

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s:

�Lesson 3
PEOPLE YOU'LL MEET/INTRODUCTIONS
(Review: Work Areas)
VOCABULARY :
personnel
Greg Daher
Maria Fort
s~_pe_rvisors
section manager
Paul Spofford
Mary O'Flaherty
Steve Ruggles
group leader
cashier
department head
answer the phone
report to
serve food
just

telephone operator
switchboard
receptionist
security guard
nurse
operator
maintenance
secretary
boss
cafeteria worker
assign -work
teach
change sizes
take money

work station
apply for
painful
operation
work on
engineer
work leader
janitor
set up person
mechanic
train
repair machines
help
make change

GRAMMAR:
Future - '11
Wh questions, present tense
Adverbs - too, then, next
Idiom: Oh really; like to; what is the matter; that sounds; no problem
give a hand; everything's fine now
Subjuncture - 'd
CROSS CULTURAL:
HELLO, HOW ARE YOU?
You see an American classmate walking toward you on the sidewalk.
You stop and say hello to her. The American smiles and sa ys,
"Hello, how are you?" and continues walking. You feel that:
a.

This person probably isn't interested in talking with
you.

b.

She was being impolite.

c.

She was in a hurry.

d.

She was behaving normally.

After discussing Hello, How Are You situation, ask students to
select an answer and compare it with the correct one at the end
of the lesson.
18

�Lesson 3 (cont.)
MATERIALS:
pictures of people and activities; plant layout
DIALOGUE:
In the cafeteria
1.

- Who's that?
- That's Mary.
What does she do?
- She's my supervisor.

2.

- My friend works in the cafeteria?
Oh, really? What does she do?
- She prepares food and then serves it.
'Does she wash dishes, too?"
- No, she just cleans up her work station.
- Hmmm, -:maybe my .friend would like to apply.
for that job.

3.

- I had to see the nurse today.
What's the matter?
- Oh, everything's fine now.
I got a wire in my finger and she had to
;&gt;ull it out •
.:.. That sounds painful.
It wasn't too bad.
What should I do tomorrow?
First
clock
visor
to do

Ho:

Thank you Greg.

Greg:
5.

Ho:
Greg:

4.

Let me know if you have any questions.
here to help you.

Greg:

Mary, I'd like you to meet Saykanh.
be working in your department.

Mary:

Nice to meet you Saykanh.
from?

19

get your smock from the locker. Then
in at the computer. Then see you superat the staging area. He'll tell you what
next.
I'll do my best at my new job.
We're

She'll

Where do you come

�Lesson 3 (cont.)

DIALOGUE

Saykanh:
Mary:

That's good. You'll find lots of people from
your country. They're good workers.

Saykanh:

I'll do my best.

Mary:

That's good. Come with me.
your work station.

Greg:

See you later, Saykanh.

Saykanh:

6.

From Laos.

Thank you very much, Greg.

I'll show you

Mary:

Chhuon, this is Saykanh.

Chhuon:

Nice to meet you.

Saykanh:

Nice to meet you, too.

Mary:

She'll be working on the same operation
with you. GivP. her a hand if she needs
some help, ok?

Chhuon:

Sure.

No problem.

SOLUTION TO HELLO, HOW ARE YOU
a.

A fast, "How are you?" is not meant as an insult.
Americans use this question more as a greeting than
as an inquiry about your health.

b.

It's unlikely that this was the American's intention.
Although many foreigners consider greetings used by
Americans to be overly short (abrupt), these greetings
are customary in the United States .

c.

It's true that Americans are frequently in a hurry.
However, a quick greeting is normal. See b above.

d.

Correct.

20

�Lesson 4

GENERAL OPERATIONS AND ITEMS
(Review: People You Will Meet)
(Good Manufacturing Practices)
VOCABULARY

set up an operation
load a machine
cut wire
put it on shelves
assign work by priority
an order
specification
wind_
(ing) springs (around manual)
form a j
II
a tip
put a tip on
" a slight taper on
" a head on

change sizes
test
trim
weld
prep
finish
rinse
count
record
locate
cut
inject
over there

GRAMMAR:
Wh questions:
infinitive to

who ; ·-what, conjunction: or

MATERIALS:
- pictures of operations.

DIALOGUE:
1.

Hua:

Who loads the machine?

'Frank:

The machine operator.

Hua:

Who assigns the work?

Frank:

The supervisor or the group leader.

Hua:

Who changes sizes?

Frank:

The set-up person.

21

�Lesson 4 (cont.)

DIALOGUE:
2.

What do I do with the work?

Mary:

Put it on the shelves, over there.

MyVey:
3.

MyVey:

Thank you.

Tom:

I'm finished forming tips on this order.

Mary:

Put it on the rack for forming head.

Tom:

Which size order do you want me to work on
now?

Mary:

Take the 8 French order that is on that rack
and be sure the mold size is ~orrect.

22

I'm finished.

�Lesson 5

MATERIALS YOU WORK WITH

VOCABULARY:
wire
coating
plastic
solution
spring
core
teflon
braid
mandrel
different size
caps
luers
strain relief
torque
protective

valve
dilators
2 way stop · cock
·sheaths
nemaquets
guide catheters
a) low profile
b) steerable
c) coronary
d) small diameter
raw material
blanks
core wire
cannula

GRAMMAR:
use for; use to
Idioms: how about; not very

MATERIALS:
- pictures of materials

DIALOGUE:
What do you use teflon for?
We use it to put a smooth coating
on wire.

Phenom:

How about braid?

Frank:
2.

Phenom:
Frank:

1.

To add torque.

Thearie:

Is it difficult to work with braid?

John:

No, not very. You have to be patient
and careful, though.

23

�Lesson 6
TIME TICKETS

-

DAILY

Review First Day at Work
(time cards, workweek, shifts, meals and rest periods)

VOCABULARY:
employee
regular hours
daily o/ t
overtime
sick hours
mean

department
shift
hours
grade-step
period ending
column

unpaid
other
double
total hours
..!ouble time

GRAMMAR:
Imbedded Sentence:

That means that you
That means the hours that you

-----

MATERIALS:
- flashcards with words
DIALOGUE:
What does this mean?
That means

Sophoe:

What does this column mean?

Mary:

2.

Sopheo:

Mary:

1.

That. means that

-----

READING:
1.

Hourly Wages:
The hourly structure consists of pay grades ranging
from positions of the least skill and responsibility to positions
of the most skill and responsibility.
Each job is assigned a grade after evaluation and analysis utilizing a formal job evaluation system. A complete wage and salary
survey is conducted each year to ensure that the wages for each
grade are.competitive with other area industries.

24

�Lesson 6 (cont.)

READING:
Each pay grade consists of serveral steps ranging from the start
rate to the top of the grade. Once you reach the top of your
grade, you do not receive further pay progressions unless you
successfully bid to a higher pay grade position.

2.

Clerical/Technical Salaries: Each clerical and technical position
is evaluated by a formal job evaluation system and then assigned
a pay level as a result.
Each pay level has a designated salary range, established through
the use of a wage and salary survey done annually.

3.

Overtime: Company policy is to minimize overtime. However, when
it is necessary, your supervisor will ask you to work overtime.
If you are asked by your Supervisor to work longer than 8 hours
in a day or 40 hours in a week, the extra hours you work will be
paid at one and one-half (l½) times your regular hourly rate.
Overtime will not be paid unless it is approved in advance by
your Supervisor.

4.

Double Time: If your work on Sunday, you will be compensated at
two times your regualr hourly wage unless it is your regular
scheduled work day.

25

�SAMPLE OF TIME TICKET - DAILY

QOCK NO.

EMPLOYEE NAME
GIIADE-STE,

'11 I

l'EIIOO EN0tl,iG

2

EMPLOYEE I

SICK HIS.

3

E
2 3 -'
UN,AIO

25

8 9 10

4

OTHER

7

COUNT ffll

51

54 55

58 59 60 61 62 63

26

70

75 76

n

79

�Lesson 7
TIME TICKET WEEKLY1EMERGENCY PLANT CLOSING
OTHER REASONS TO BE AWAY FROM WORK
(Review: Days of Week)
(Simple Addition and Decimals or Fractfons)
VOCABULARY:
clock
No. (number)
week ending
code
indirect
repairs
break
bereavement

vacation
holiday
pay
sick
sick pay
emergency closing
snow day
total

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
down
weather

listen
radio
WBZ 1030 am
WLLH 1400 am
announcement
blizzard
hurricane
riots

GRAMMAR:
Real Conditional: what should we do if ••• ?
Adverb of Frequency: usually, never, almost, always
MATERIALS:
- Weekly Time Ticket
- Flashcards
DIALOGUES:
Your hours were down this week.

I was sick on Tuesday and had to stay home.

Hanh:

Sorry to hear that.

Hong:
2.

Hanh:
Hong:

1.

Yes, fine thanks.

Hao:

What should we do if it snows?

Mary:

You should almost always come to work.

Hao:

What if it's a blizzard?

Mary:

If the weather is very bad, listen to WBZ 1030 am or WLLH
1400 am. If you hear an announcement for USC!, follow the
directions.

Hao:

What will they say?

Mary:

If the weather is very bad, the announcement may say
"The first shift should report at 11: 00. The second
shift at the regular ti.me''.

27

What happened?

Are you okay now?

�Lesson 7 (Cont.)

READINGS:
1.

Holidays:

the following holidays are observed by USCI:

Thanksgiving (2)
Patriots Day
Floating (2)

Christmas
Fourto of July
Labor Day
Memorial Day
Unscheduled (2)

To be eligible for these holidays, employees must work the
day before and the day after the holiday. To be eligible
for a floating holiday, employees must be working as of the first
working day in January, and must have completed 6 months service.
Floating holidays must be taken in eight hour increments and taken
by December 31 of each year. They cannot be saved to be used the
f_
ollowing year.
If you are asked to work by your supervisor on a paid holiday, you
will receive: . (1) Eight hour holiday pay, plus (2) One and one-half (½)
times your regular hourly rate for each hour you work.
2.

Vacation: the vacation year begins and ends as follows: June 1 to
May 31. The length of your vacation depends upon your length of service as of the first day of the vacation year. The following schedule
indicates vacation allowance according to service. You must have completed six (6) months service in order to be eligible to take vacation.
SERVICE
VACATION DAYS
One day per month to
Less than one
year
maximum of 10
starting with month of hire
10 days
1-4 years
5-8 years
15 days
9 years
16 days
10 years
17 days
11 years
18 day s
19 da y s
12 years
20 days
13-17 years
21 days
18 years
22 da ys
19 years
23 day s
20 years
24 day s
21 years
25 day s
22+ years
Requests for vacation must be made through your Supervisor. You
may choose your own vacation time as production requirements
allow. Vacation requests will be granted by seniorit y .

You may request advance vacation pay in weekly increments by
notifying you Supervisor at least ten (10) days before the
requested vacation week begins. If a holiday falls within your
vacation, it will not be charged as a vacation day.
Vacation days must be used by the last day of the vacation
year . They cannot be saved to be used the following year.

28

�Lesson · 7 (cont.)

READING:
3.

Sick Pay: if you are sick and cannot come in to work, you
should call 667-2511 and let your supervisor know immediately,
from ½· hour before to½ after the start of your shift. If you
stay home for 4 days or more because of sickness, remember to
bring in a certificate -from your doctor.
You will be eligible for 6 sick days upon completion ·of six
months of service as of January 1 of each year accumulative
up to ·20 days, Employees hired between January 1 and June 30
are eligible for two days sick pay upon completion of 6 months
service.
Annually your unused sick leave is accumulated in an account
for you up to a maximum of 160 hours. You will be paid for
any time over 160 hours at you straight time rate. Accumulation
above forty (40) hours may be paid once a year at your request.

4.

Emergency Closing: in the event it is necessary to close the
plant due to an emergency, such as fire, power failure, or other
circumstances beyond the Company's control, and you are not
notified prior to reporting to work, or if you commence work
and such an emergency occurs during the first two hours of your
shift, you will be paid a minimum of two hours' pay. If an
emergency occurs after two hours of work, you will be paid for
actual hours worked.

5.

Snow day: when there is a big snow storm and if the roads are
closed, USCI may make an announcement to close down the plant
for a shift. The announcement will be made over the WLLH and
WBZ radio stations one hour before the starting of a shift.

6.

Bereavement Pay: USCI recognizes that death in one's immediate
family creates many hardships. In order to allow you time to
handle necessary affairs, the Company allows you to make funeral
arrangements or to attend a funeral or settle family matters
according to the following table. The number of days authorized
is based upon your relationship to the deceased.
BEREAVEMENT PAY
(STRAIGHT-TIME RATE)

RELATIVES
Spouse, child, parent, brother, sister
step-parent, step-child
Mother-in-law, father-in-law, sisterin-law, grandparent, grandchild
Aunt, Uncle

Three Days
Two Days
One Day

29

�U.S.C.I. CARDIOVASCULAR &amp; RADIOLOGY PRODUCTS
DIVISION OF C.R. BARD, INC.
WEEKLY TIME TICKET

CLOCK NO.

SHIFT
CODE

NAME &amp; ADDRESS

WEEK ENDING

•

DISTRIBUTION
CODE
ICM

SAT.

HOLl&gt;AY

114

FRI.

VACATION

113

THUR.

BREAlt

112

WED.

REPAIRS

107

TUES.

INDIIECT

106

MON.

SICK
PAY

PAY
PAY

-

30

TOTAL

�Lesson 8

MACHINES - TOOLS - EQUIPMENT
(Review: Readings in Lesson 7)
VOCABULARY

hot block
racks
oven
grinder
mold
knife
pin guage
prec·i se
needle

computer
lead testing machine
injection molding
ultrasonic welder
a punch
magnifying glass
spray booth
precise
equipment

GRAMMAR:
how
any/some

MATERIALS:
- pictures of machines, tools, and equipment

DIALOGUE
1. Tiveng:

Do you use any equipment?

Jim:

Tiveng:

How did you learn how to use them?

Jim:
2.

Sure.

I use a guage and a mold.

My supervisor taught me.

Soc heat:

Do you use an ultrasonic welder?

Frank:

Yes.

Socheat:

Is it difficult?

Frank:

You have to be very precise and careful.

31

�Dilator Tipping M0ld

l,J

N

Dila tor Ti pping Mandrel

..- -- - • · . ... , . . .

-

.

�I

sh~ttth Heading Packing Tool

Sheath Heading Mold

'

• ·,

:.1:~1=,~~======9
1-'.~; :: '

. . -:!-·.~'

... 1 ''

:J

e

'I

""'

'·

.1.L _
JS

hl..,_fi . 1- . 14
M
M

�w

"'"
Proofloading Mandrel

~ ....... Tt'!,...J""m;r;:r:,
·~'

•

Eiii

�I

Dilator Heading Mold
w

lJ1

�Lesson 9

INTRODUCER
INTRODUCTION TO INTRODUCER OPERATIONS
VOCABULARY:
heading, headed
tip pulling
normalize
attach
·injection mold
strain relief
leak
trim

trim flash
proof load
flush
. clean
assemble valve
stop cock
test
weld

.GRAMMAR:

- present continuous: he is attaching •••••
- wh question: what . is he doing?
present tense: what do you do in introducers?
I/we attach strain relief
- relative clauses: give me a sheath that's been headed

MATERIALS:
- samples of different operations
- pictures of operators working

DIALOGUE:
Van:

What's he doing?

Mary:

He's testing it for leaks.

VOCABULARY:

(operations continued)

form a tip
head
normalize
slight
taper
put a tip on
proof loading
trim excess

cut to length
teflon spray
sander buffer
welding tip
form the curve
run through a die
inspect (ing)

36

�Lesson 9 (cont.)

VOCABULARY:
hemaquet injection
slit (slitting)
load

bake teflon
grind core wire
weld (ing)

DIALOGUES:
How do you put a tip on a dilator?
Slide · stock onto mandrel so that the mandrel
tip protrudes, insert both mandrel and dilator
into mold, push down and hold for approximately
12 seconds. Depress air pedal and cool for
approximately 15 seconds.

Noy:

OK.

Frank:

Great.

Noy:
2.

Noy:
Frank:

1.

Thanks.

Hua:

How do you do proof loading?

Jim:

Easy, look. Slide the mandrel through the luer
end so the mandrel protrudes the tip. Insert
mandrel and sheath into proof loader, push
mandrel until it stops. Slide the sheath down
until the luer catches the stop. Push the
clamp and release the weight as set and unclamp.

Hua:

~..ay I try?

Jim:

Sure, but be careful not to damage the tip.

37

Let me try.
You got it.

�Lesson 10

GRUNDZIG AREA
INTRODUCTION TO PRODUCTS AND MATERIALS
·-- "PRODUCTS

MATERIALS

catheter
guide catheter
steerable catheter
low profile catheter
balloon catheter

BALLOON CATIIETER

burrs
bifurcate
luers
shaft stock
(releives blockage in heart catheterizations)

forming the distal tip
skiving the distal tip
"
the balloon .lumen
heat seal (close off balloon lumen)
attach bifurcate
slide strain relief on
attach luers
slide bifurcate
attach tip
place bands
put balloon over bands
attach with lock tite
proximal end
let it cure
attach distal end

nose cone
core eyes

skiving (cut off a little)
2 lumens tubing
small for liquid
large for spray guide

GUIDE CATHETER
Introduction: -used after introducer as conduit
-used after spring guide as conduit
--has different kinds of curves depending on what part of
the body

VOCABULARY :
tubing prep (make sure no leaks)
teflon tube
leaks
put in water
blow air through

38

shrink tube
packaging
crimp rinl'
look for bubbles
curve bake

�Lesson 10 (cont.)
PROCEDURES
- Bell and apply the jacket
open up tip - bell
small syringe
- Hot sizing
run catheter through small glass die.
melts plastic
glue, jacket, teflon braid - 1
- Centerless grind
puts consistent size on outside diameter
- Trim and sand the distal tip
smoothed off
rounded down
- Inspect
no bumps, burns
PERFECTION VERY IMPORTANT
what is acceptable and wqat is not
- Installing wires printed lot#
size
curve
1.

Tubing prep
teflon tube
8 French (French= ,013 of an inch)
9 French
make sure no leaks
insert in water
blow air through
look for bubbles

2.

Put plugs in both ends of Tubing
run it through etch
rough it up
glue with stick
poly etheline jacket

39 .

�Lesson 10 (cont.)
insert mandrel
put mark on teflon braid (16 pieces of 2/1000 wires)
give catheter added torque
trim and tie off - at mark
start of tip
DIALOGUE:
1.

Noy:

What is trim and tie?

Dale:

You want to trim all ·the wire at the black
mark, and make sure ends are flat to the mandrel.
Then you take the thread and wrap several times
to wrap the ends of wire in place. Apply
adhesive to keep in place, and cut excess thread.

Noy:

Anything else to look for?

Dale:

Yes, be sure the mark is 24 cm from the end of
the teflon tubing.

Noy:

That is all?

Dale:

When finished, you must be sure the ring guage
goes over ·the tie-off easily.

Noy:

If it does not?

Dale:

Then you have too much glue or too much thread.
You can sand extra glue if needed, or remove sor:ie
of the thread.

Noy:

Thank you.

Dale:

Anytime you need help, please ask.
to help you do a good job.

40

We are here

�Lesson 10 (cont.)

INTRODUCTION TO OPERATIONS
die catheter
guide catheter
steerable catheter
low profile catheter
necking
skiving
heat seal
print gruntzig
slide strain relief on
attach luers
attach bifurcate

distal tip
core eyes
lumen
attach tip
shoulder(catheter)
indentation
ring
shaft stock

skive balloon lumen
close off balloon lumen
place bands
lock tite
let it cure
distal end
nose cone

GRAMMAR:
infinitive to
need to
be careful to
ordinals
first
second
third
. what's .... for

DIALOGUES:

3.

What's the etch used for?
To rough up the surface.

Sompong:

What needs to go on before the balloon?

John:

2.

Lim:
Mary:

1.

The bifurcate, , strain relief luers, tip and
bands.
·

Noy:

Why can't the luer fit all the way on the shaft?

Dale:

Always be sure to push the shaft stock all the way
an to the flair pin. That will open up the shaft for
the luer to fit in.

41

�Lesson 11

PAY AND HOURS
(Review: Readings in Lessons 6 and 7)
VOCABULARY

time cards
punch in/out
shift
15 minutes
starts
ends
before
after
beginning
30 minutes
lunch, meal
dinner, supper
scheduled
weekday
no more than
begins
ends
company time

Monday to Friday
first shift
7 - 3:30
--B - ~:30 ·
second shift
4 - 12:30
buzzer
premium
work station
ending
break
overtime
voluntary
weekend
sign
signal
your time

GRAMMAR:
Comparatives: less than
Conjunction:
Adverb Clause: when
Idioms: What about .-.-.-.-.-.-.-.-=-?on - time

so

MATERIALS:

i

- Daily Time Ticket
- Weekly Time Ticket

DIALOGUE:
1.

Ho:

When do we punch in and out?

Frank:

P.unch in less than 15 minutes before first shift
begins. Punch out for lunch, only if you leave
the company premises. Punch in, then you punch
out when you go home.

Ho:

15 minutes again?

Frank:

Right. Less than fifteen minutes after
the first shift ends.

42

�Lesson 11 (cont.)

DIALOGUE:
What about breaks?
Breaks are on company time.
your time.

Ho:

So I don't need to punch out for breaks?

Frank:

3.

Ho:
Frank:

2.

Right.

Ho:

What's that buzzer?

Frank:

That's the signal to start to work.

Mary:

You'll hear it again at the end of the
shift.

Ho:

When I hear the buzzer I go to my work
station?

Frank:

No. You must be at your work station,
ready to work.

Ho:

Oh.

43

Lunch is on

�Lesson 12
PAY DAY

VOCABULARY:
pay day
pay check
gross pay
net pay
payroll deductions
in stock
unemployment compensation
worker's compensation

current
year-to-date
federal income tax
state income tax
f. i.c.a.
happened
Uncle Sam

DIALOGUE:
1.

Is today pay day?
Yes it is. It's Thursday.
Where can I get my paycheck?
You can get it ••••••••

2.

Did you get your paycheck?
No, not yet, I started to work yesterday.
You'll get one next week.

3.

Dao:

I think I have the wrong pay check.

Frank:

What's the matter.

Dao:

I get •••. dollars an hour and I worked
.•.• hours. So I should get paid $ ••.••
But this check is onl y for .....

Frank:

No, that's right.

Dao:

Hmmmm.

Uncle Sam takes .... %

READING:

1.

Pay day: paychecks for first-shift hourly and clerical/technical
employees are distributed on Thursdays. Second-shift employees
receive their pay on Wednesday night. The pay you receive is for
the previous workweek.
When payday falls on a paid holiday or a weekend, checks will
normally be distributed on the preceding workday.
Non-exempt employees may pick up paychecks in the Personnel
Department when not at work on payday. Advance notice is also
required to have you paycheck mailed to you when you are not at work.

44

�Lesson 12 (cont.)

READING:
If you desire to have another person pick up your check, proper
notification should be made to your Supervisor or the Personnel
Department. In addition, to further protect you, those receiving
the check must identify themselves and sign. a receipt.
2.

Payroll Deductions: certain deductions, some voluntary and others
required by law, are made from each paycheck. The two (2) principal
types of deductions are FICA (Social Security) and Income Tax
Withholding. Deductions for insurance, Savings Bonds, Bard Stock
Purchase Plan, Credit Union, and United Way will be made only upon
your written authorization. All deductions are recorded on your
paycheck stub.

3.

Unemployment Compensation: under the State Unemployment Compensation
Act, you are insured against unemployment. The USCI pays the full
cost of this insurance, but is does not decide who is eligible
for benefit payments, how much the payments should be, or the length
of such payments. These decisions are made by the Department of
Labor. Should you become unemployed for any reason, you should
apply for this benefit at your local Department of Employment
Security.

4.

Worker's Compensation: USCI/Bard Implants is required by state
law to provide Worker's Compensation Insurance. If you qualify,
this insurance pays expenses for the treatment of work-related
illness or injury and may also pay a percentage of your average
weekly wage to a maximum amount determined by the state.

45

�"SAMPLE OF PAYCHECK AND STUB"

46

�Lesson 13
LABOR REPORTING SYSTEM
Review:
(to) Clock, In, Out, Stop, Work, Incomplete, Complete

VOCABULARY:
from
lunch
indirect
error
response
5
stage of production
cost
efficiency
hit (meaning touch)

charge
start
qty/quantity ·
enter
backspace
computer
press
hit
touch
read name

badge
lot
history
reject
ready
charge to lot #'s
clock in
hit badge
work steps
read badge

GRAMMAR:
Infinitive to: How ••.• ?
Adverbs: first, then
Real Conditional: if
Imbedded Question: Please show me how this works
Modal: have to
Idiom: hit; that's all; all for ~ow; not yet; like this?;
that's it

MATERIALS:
real or sample labor reporting system
- flash cards of vocabulary on system

DIALOGUE:
1.

Nouphit:

Please show me how this works .

Mary:

First you hit the clock in.

Nouphit:

What next?

Mary:

Then you go to the sta gin g area to get
your lot history and raw materials.

Nouphit:

That's all?

Mary:

All for now.

47

�Lesson 13 (cont.)
DIALOGUE:
What do I do now?

Hmmm.

Kim:

Wand on from lunch?

Frank:
3.

Kim:
Frank:

2.

Right.

Savanh:

I've finished the operation.

John:

Ok. Now you have to hit stop, work
complete. ·Then your badge, then the lot
history number.

Savanh:

Like this?

John:

Right. Then the operation.
added rejects. Then ready.

Savanh:

That's all.

John:

That's it.

Savanh:

Thanks.

48

Then go back to work.

Then quantity

�Lesson 13 (cont.)
I.

Typical Day at Work

A.
B.

C.
II.

Employee clocks
Clock-In.
Employee goes to staging area to receive a Lot History with R.M.
(Raw Materials); employee works on an operation, employee finishes
an operation and clocks Stop Work Complete or Stop Work Incomplete;
employee Clocks-Out.
In a typical shift an employee completes 3 or 4 lots. However, as
few as 1 or as many as 10 Lots completed is not unusual.

Labor Reporting System

A.

The Clock
Clock-In

Stop Work
Complete

• f•jjlt)

Yes

1

2

3

No

4

5

6

DYfflB@Ulbi

Clock-Out

Stop Work
Incomplete

llill

QaQmutuui
In from
Lunch

Stop Work
Indirect

Error
Response

7

9

8

m

Reset
Change
Start Qty.

0

Enter

g
B.

ll1

Backspace

gJ

The Clock Reads Digitally
1. Ready or Wand Function
Stop Work Complete ~ Emp Badge - ) Lot History II
~ Work Step Operation -..:) Qty. Added or "O"
"O" then enter
- ) Qty. Rej. or "O"
Amt then enter -:;, Ready
If, after entering rejects this appears~ Chk
Qty. Rej
then get work leader or Supervisor.

5

2.

Ready or Wand Function
Stop Work Incomplete -=) Emp Badge
Any time

C.

5

-) Lot History operation..,Reac

appears get a supervisor or work leader.

The labor reporting System is computerized. Information concerning
production line work, such as quantity completed and number of
rejects, is stored daily on a computer di.sc for easy printout analysis.
Clock Out Clock In after lunch.
49

�Lesson 13 (cont.)

D.

The Labor Reporting System is a Work in Process System
1.

By Lot# it tells us at what stage of production a component is,
whether it be a cutting operation, welding, inspecting, etc.

2.

Each operation. from beginning ..to finished component adds to the
cost of manufacturing. The system tells us the money value of
a component each step along the way; i.e. a daily Work in
Process inventory.

3.

The system gives us a measure of efficiency. If labor standards
point to figure of ten pieces per hour per person, but only four
pieces per hour per person are actually being produced, then a
supervisor must look into -the matter.
a.
b.
c.

There ,,are too many rejects.
There are faulty materials or machinery.
The problem is operator related, meaning that additional
employee training is needed or an employee would be more
productive at a different operation.

4.

The system is a good measure of overall efficiency and/or perperformance. It informs us as to how close we are to a monthly
schedule.

5.

The system offers additional uses for the future.

50

�Lesson 14
TYPICAL DAY

(Review: "Staging Area", Layout: Telling Time)
(A Typical Day at Work in Lesson 13)
VOCABULARY:
clock in
raw materials (R.M.)
work on
receive
(to) clock
work
eat lunch
locker
work leader
5 minutes
4 pm

lot history form
get smock
report to
finish
stop
clock out
go home
supervisor
work station
exhausted
before

on computer
go to
an operation
get
incomplete
complete
take a break
assign
buzzer
7 am

GRAMMAR:
Present Perfect: have finished
Adverbial Clause: When •••••• , ••.••• after
Idiom: gook; my goodness; no wonder

MATERIALS:
- layout map, large clock face

CROSS CULTURAL:
NORTH AMERICAN TIME
You arrange with an American friend to meet at the cafeteria
entrance at 12:00 noon. On the way to the cafeteria, you meet
some other friends and stop to talk with them. By the time
you arrive at the cafeteria, it is nearly 12:25. You explain
what happened to your American friend, but he seems annoyed.
Why?
a.

He's thinking about a test he flunked.

b.

He's hungry.

c.

You've kept him waiting for 25 minutes.

51

�Lesson 14 (cont.)
DIALOGUE
Wife:

How was your first day dear?

Husband:

I think everything went ok.

Wife

What did you do?

Husband:

First I ~locked in. After I clocked in I got my smock.
Then I wand in on the labor reporting system, then I
take my break, go back to work, then to lunch. After
lunch I· wand back on, and work the rest of the
afternoon. I then have another break in the afternoon.

Wife:

My goodness. You did a lot of things.
you're exhausted.

No wonder

SOLUTION TO NORTH AMERICAN TIME

a.

Your friend may have flunked a test, but that wouldn't
explain why he is annoyed with you. Try again.

b.

Probably not.

c.

Yes. The American is probably anno y ed because your
delay was avoidable. Since you both agreed to meet
at noon, that was the time he understood you would
be there. Often when foreigners come to the United
States, they remark that Americans' sense of time
is not as flexible as that of many other nationalities.
Being punctual is important, and helps to make a goo d
impression.

52

�Lesson 15
. . TAKING BREAKS; DAYS OFF
(Review: Food, Employee Cafeteria)
VOCABULARY:
coffee break
employee cafeteria
choose
men's
excuse me

bathroom
ladies
lunch break
water bubbler
think
line

GRAMMAR:
only, imbedded sentence--I think that's •••

MATERIALS:
- pictures of food
- pictures of places for meals
- tour of employee's cafeteria
DIALOGUE:
Excuse me.
Yes?

Phonh:

This is a line.

Pia:

Oh.

Phonh:

That's OK.

Noy:

Excuse me.

Lisa:

Yes, but no one's sitting over there.

Noy:

2.

Phonh:
Pia:

1.

Thank you.

3. Van:

I'm sorry.

Is someone sitting here?

Where's everyone going?

Phu:

It's coffee break. They're going to the
cafeteria. Let's go.

Van:

Ok,

I'm ready.

53

�Lesson 15 (cont.)

TALKING TO A FELLOW WORKER ABOUT SOCIAL ACTIVITIES DURING A BREAK
VOCABULARY:
weekend
this weekend
last weekend
stay home
go shopping

go to the park
watch .TV
go to the movies
play soccer
play baseball

sew a dress
knit a sweater
have a party
play football

GRAMMAR:
past tense, future tense

MATERIALS:
- pictures of leisure activities

DIALOGUE:
What are you doing next weekend?

I am going to · stay nome.

Deng:

I am going to go shopping.

Mary:

What did you do last weekend?

Nouphit:

I stayed home.

Mary:

I went to the park.

Nouphit:

2.

Deng:
Lisa:

l.

ummmm.

And you?

And you?

VOCABULARY :
married
single
divorced
widow
widower

son
daughter
wife

husband
aunt
uncle
niece

father
mother
in-law
brother
sister
cousin
nephew

visited my __
vacation
mistake

last weekend
holiday
I think

next weekend
time's up
get back to work

54

�Lesson 15 (cont.)

DIALOGUE:
1.

Do

Lan:

Yes.

Phu:

Really? How many boys and how
many girls?

Lan:

3 boys and 4 girls.

Tiveng:

What did you do over vacation?

Sopheavy:

I visited my uncle in New York.

Tiveng:

You and your family?

Sopheavy:

My children and I.

Tiveng:

How many children do you have?

Sopheavy:

2.

Phu:

I have four children.

you have a big family?
I have 7 children

I'm a widow.

INTRODUCTIONS: STARTING A CONVERSATION
GRAMMAR:
review "wh" question, past tense, future tense, this, that,
these, those
- Who is that?
- Where do you live?
- How long have you lived there?
- How long have you been working here?
What's your name?
- Modal: "got to"
Idiom: What do you do?
DIALOGUE:
1.

John:

Hello.

Tuan:

Tuan Tran.

John:

I'm John Smith.

55

What's your name?
What's yours?
What do you do?

�Lesson 15 (cont.)
DIALOGUE:
Tuan:
John:

I'm an assembler B.

Tuan:

Oh!

John:

Do you live in Lowell?

Tuan:

Y~s, on Salem Street.

John:

On Market Street.
get, back to work.

Tuan:

See you later.

John:
2.

I'm an assembler C.

Bye!

Frank!

Hello Thanh.

Thanh:

Fine, thanks.

Frank:

Not bad.

Thanh:

Frank, this is Quang.

Frank:

Pleased to meet you Tuan, I'm Frank.

Thanh:

Excuse me, Frank.
Not Tuan.

Frank:

Oh!

Quang:

That's Ok.

Where do you live?

Oh, time's up.

Got ·to

How are you?
And you?

Sorry Quang.

56

What do you do?

His name is Quang.

�Lesson 15 (cont.)
VOCABULARY: - vacation (review reading on page
take a vacation
request
length
save(d)
choose
go away
park
country
relax
swimming

seniority
vacation year
advance
June .l - May 31
notify
service
first day
use(d)
production requirements
mountains
stay home
city
visit
picnic
beach
camping
lake
cook.out

VOCABULARY: - Holidays (review reading on page
holidays
New Years
scheduled
Independence Day
celebrate
Columbus Day
picnic
rest up
turkey
president
remember

Christmas
6 months service
Memorial Day
take
Thanksgiving
g~ests
friends
Pilgrims
parade
revolution

floating holidays
Washington's Birthday
in advance
Labor Day
have a party
enjoy
family
Santa Claus
discover
soldier

DIALOGUE:
1.

Phonh:

I am not working tomorrow.

Deng:

Why?

Phonh:

It's my floating holiday.

Deng:

Will you get paid?

Phonh:

Yes, I'll get regular pay.

Deng:

That's great!

57

�Lesson 15 (cont.)
DIALOGUE:

2.

Socheat:

What did you do over the weekend?

Phenom:

I went to a movie.

Socheat:

What did you see?

Phenom:

I saw ••••

Socheat:

Was it good?

Phenom:

Yes.

Chhoun:

What are .you going to do over the weekend
• • • • holiday
your vacation?

Saykanh:

I'm going on a picnic with my family.

Chhoun:

Do you have a big family?

Saykanh:

I have 1 son and 3 daughters.

3.

I enjoyed it very much.

ASKING FOR PROPERTY - ACKNOWLEDGING A MISTAKE
VOCABULARY :
jacket
coat
sorry
raincoat

gloves
umbrella
mistake

sweater
book
boots

GRAMMAR:
- possessive pronoun.s:

my, your, his, her, our, their, this, that,
these, those

MATERIALS

- items of clothing

58

�Lesson 15 (cont.)

Read and practice.

E.xcuse. rne.
I thinK thats rnj
jc(.kl.

This i~t

YOJR j acll(,l.
This is MY joc't&lt;tt.

Im &amp;arr~.
I thinK I rno:e a
rt\·1sloKe...

\

j

59

�Lesson 16
EMPLOYMENT PROCEDURES
(Review: Recognition of Capital and Small Letters)
(Printing and Writing, and Numbers)

VOCABULARY:

(from Employee Address Card and W-4 Form)

employee
address
card
certificate
name
phone
II
allowance
withholding
mind
fill out
exempt

full name
first
middle
last
initial
date
dependent
claim
deduct (ion)
divorced
form

city
town
state
zip code
marital status
single
widow/er
income
tax
spell
additional

GRAMMAR:
Wh question: what's, how
Conjunction: so
Idiom: That's plenty; How come?; No big deal.
MATERIALS:
-

Employee address card
W-4 Form
Flashcards for alphabet, numbers, first-middle-last name
Vocabulary and dialogue sheets

DIALOGUE:
1.

Maria:

What's your name?

Khamsone:

Khamsone Silavong.

Maria:

How do you spell it?

Khamsone

S-i-1-a-v-o-n-g

Maria:

What's your address?

Khamsone

28 Middle Street, Lowell, MA 02152

Maria:

What's your telephone number?

Khamsone

454-1076

Maria:

Please fill out this form.
60

�Lesson 16 (cont.)

DIALOGUE:
2.

My full name is Huong T. Tran.

Greg:

How do you spell it?

Huong:

My first name is Huong, H-U-O-N-G. My middle
initial is T. My last name is Tran, T-R-A-N.

Greg:

What should I call you?

Huong:

Please call me Huong.

Greg:

Are you married or single?

Huong:

I'm a widow.

Greg:

Do

Huong:

Yes.

Greg:

Okay. I'll put down 5 allowances.
like additional allowances?

Huong:

4.

Good . morning. My name is Greg Daher, but
just call me Greg. What is your full name?

Huong:

3.

Greg:

No.

Tom:

The Cambodians call you Ean Sombath. The
Americans call you Sombath Ean. How come?

Sombath:

In Cambodia my family name is first. My
family name is Ean, so Cambodians call me
Ean Sombath. Here, family names are last,
So here my name Sombath Ean.

Tom:

Do you mind having your name turned around?

Sombath:

Some of my friends mind, but for me it's no
big deal.

you have any dependents.

61

My mother and 3 children.
Would you

That's plenty.

�EMPLOYEE ADDRESS CARD
NAME
ADDRESS:

PHONE:
SOCIAL SECURITY #

62

�EDUCATIONAL BACKGROUND
1YPE OF SCHOOL

How Many
Years Attended

NAME AND ADDRESS

Graduated

GRAMMAR OR GRADE

OYesONo

HIGH SCHOOL

COURSE OR MA

OYesONo

BUSINESS OR TRADE

• Yes • No
• Yes ONo
• Yes • No

OTHER

OYesO.No

-

COLLEGE
POST GRADUATE

.

MILITARY SERVICE RECORD

__________ _________________

Have you ever served in the U.S. armed forces? 0 Yes
_.;.
Rank at dkcharge

H yes. what branch? _ _ _ _ _ __

O No

What were your duties in the Service (include special training and duty station)? _ _ _ _ _ _ _ _ __

Have you had any schooling under the G.I. Bill of Rights?

0 Yes

O No

If yes. describe. _ _ _ _ __

PERSONAL REFERENCES
(Excluding Fonner Employers or Relatives)

Name and Occupation

Address

1.

2.

.
.

3.

-

Phone Number

�PRIOR WORK HISTOR y
DATES
From To

(LIST IN ORDER LAST OR PRESENT EMPLOYER FIRST)

NAME AND ADDRESS OF EMPLOYER

.

RATE OF PAY SUPERVISOR'S NAME REASON FOR
AND TITLE
LEAVING
Start
Finish

.

Describe in detail the work you did.

DATES
From To

NAME AND ADDRESS OF EMPLOYER

RATE OF PAY SUPERVISOR'S NAME REASON FOR
LEAVING
AND TITLE
Start
Finish

-

Descnl&gt;e in detail the work you did.

DATES
FROM TO

REASON FOR
NAME AND ADDRESS OF EMPLOYER RATE OF PAY SUPERVISOR'S NAME
LEAVING
AND TITLE
Start
Finish

-

-

Describe in detail the work you did.

RATE OF PAY SUPERVISOR'S NAME REASON FOR
DATES
NAME AND ADDRESS OF EMPLOYER
LEAVING
AND TITLE
FROM TO
Start
Finish
-

Describe in detail the work you did.

May we contact the employers listed above?

If not, indicate below which one(s) you do not wish us to contact.

Occasionally the form of an application blank makes it difficult for an individual to adequately summarize his complete background.
To assist us in finding the proper position for you in our company, use the space below to summarize any additional informatio1t necessary to describe your full qualifications. Also use this space to indicate your geographical preferences or limitations.

�Thank you for completing this application form. and for your interest in employment with us. We would likr to
~ure you that your opportunity for employment with this company will be based only on your merit and on no
other consideration.

PLEASE READ CAREFULLY
APPLICANT'S CERTIFICATION AND AGREEMENT
I hereby certify that the facts set forth in the above employment application are true and complete to the best of my
knowledge. I understand that if employed, falsified statements on this application shall be considered sufficient cause
for dismisul.
Signature of Applicant - - - - - - - - - - - - - - - - - - , - -

DO NOT WRITE BELOW THIS LINE

INTERVIEW

O YES O NO

Date _ _ _ _ _ _ _ _ Hour _ _ _ _ _ _ _ _ _ _ _ _ _ __
.

Result of Interview _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

Acceptable for Employment? _ _ _ _ Starting Rate _ _ _ _ Starting Date _ _ _ _ _ Shift _ _ _ __
0ccupation _ _ _ _ _ _ _ _ _ _"""'-__ Dept. _ _ _ _ _ _ _ _ _ _ Oock No. _ _ _ _ _ __
Interviewed by

Employed by _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

_ _ _ _ _ _ _ _ _ _ _ _ _ _ Approved by _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

65

�01111 Na. 1148-0010

Depertment of the Tr•••ury-lntemal llwenua lervlce

Employee's Wlthholdln1 Allowance Certificate

I

1 Type or print your full name

Eapirn 4-3M3

2 Your social security number

Home addreM (number and street or rural route)

D

D

llnato

I

Married

J Marital . 0 Married, but withhold at hl1h1r llnllt rate
ltatut ...: If married, but ltpllJ MPlrltld, or IPOUII ii I

City or town, State, and ZIP code

nonrnldtnt alien, check the llnllt box.

... .... .
.. . .... ....
.

4' Total number of allowances you art claimln1 (from line F of the workahHt on pa1e 2) •
5 Additional amount, If any, you want deducted from tech pay,
.

I I claim exemption from withholdln1 becaust (lff Instruction• and check boxes below that apply):

ow•

• O
O

Last y11r I did not
any Federal Income tax and had • ri&amp;ht to a full refund of ALL income tax withheld, AND
This ytar I do not expect to owe any F9dtral Income tax and expect to have a rl1ht to • full refund of ALL
Income tax withheld. If both a and b apply, tnttr "EXEMPT'' htrt •
c If you ,nttred "EXEMPT" on llne 15b, art you I full•tlmt studtnt7 •

b

I

-

....... .... .
. . . . . . . . . . . ,• . • ,. [J•

UINNr tllt ,_.ltlN el ..tury, I lffllt, tllef I ... atftllCI II 1M
I •- llltltllCI tD 1111111 the -111 1111111,

•

IEmDloYH'• al•natura
7 Employer's n1me 1nd 1ddreH (lncludlns

IIUMNf ff

wlthlleldlq

•1 1 - - 1l1IMd

III tlllt llftlfltlta, •

II 11111111111 -,tlell ,.._ w!IIIMNl111, 11111
.

D1te

zn• coda) (FOR EMPLOYER'S USE ONLY)

•

11

8

Office code

I Employar

Identification number

·- - - .----···••••·•--·•-·•·•••••-•---•••-- Detach alons i1111 · 1111~~~- .- • · - - - - - - - - - - ~ - - - - - -

A,

Give the top part of this form to your employer; keep the lower part for your records and information.

A

Get Publication 505 from most IRS offices for more Information.

Purpose
The law requires that you complete Form W-4 10
that your employer can withhold Federal Income tu

from your pay. Your Form W-4 remains in effect
until you change it or, if you entered "EXEMPT" on
line 6b above, until February 15 of next year. By
correctly completing this form, you can fit the
amount of tax withheld from your wages to your
tax liability.

Introduction
If you aot I large refund last year, you may be
havina too much tax withheld. If so, you may want to
increase the number of your allowancef on line 4
by claimina any other allowances you are entitled to.
The kinds of allowances, and how to figure them,
are explained In detail below.
If you owed a large amount of tax last year, you
may not be having enouah tax withheld. If so, you
can claim fewer allowances on line 4, or ask that an
1dditional amount be withheld on line 5, or both.
If the number of withholdina allowances you are
entitled to claim decreases to less than you are now
claiming, you must file a new W-4 with your employer within 10 days.
The instructions below explain how to fill in Form
W-4. Publieation 505 contains more information on
withholding. You can aet It from most I RS offices.
For more information about who qualifies es your
dependent, what deductions you can take, and what
tax credits you quality for, see the Form 1040 In•
structions or call any IRS office.

Line-By-Line Instructions
Fill in the identifying information in
boxes 1 and 2. If you are married and want
tax withheld at the regular rate for married
persons, check "Married" In box 3. If you
are married and want tax withheld at the
higher Single rate (because both you and
your spouse work, for example), check the
box "Married, but withhold at higher Single
rate" in box 3.
Line 4 of Form W-4
Total number of allowances.-Use the
worksheet on page 2 to figure your allow•
ances. Add the number of allowances for

each category explained below. Enter the
total on line 4.
H you are single and hold more than one
job. you may not claim the same allow•
ances with more than one employer at the
same time. If you are married and both
you and your spouse are employed, you
may not both claim the same allowances
with both of your employers at the same
time. To have the highest amount of tax
withheld, claim "0" allowances on line 4.

A. Personal allowanc:es.-You can claim
the following personal allowances:
1 for yourself, 1 if you are 65 or older,
and 1 If you are blind .
If you are married and your spouse
either does not work or Is not claiming his
or her allowances on a separate Form W-4,
you may 1110 claim the following allow•
ances: 1 for your spouse, 1 If your spouse
Is 65 or older, and 1 If your spouse Is
blind.
B. Special withholding allowance.Claim the special wlthholdlng allowance
only If you are single and have one Job
or you are married, have one job, and
your spouse does not work. Use this spe•
cial wlthholdlng allowance only to figure
your withholding. Do not claim it when you
file your tax return.
C. Allowances for dependents.-You
may claim one allowance for each depend•
ent you will be able to claim on your Fed·
eral income tax return .

D. Allowances for estimated tax cred·
lt1.-lf you expect to take the credits
(such as child care, residential energy, c~c.)
shown on lines 38 through 46 on the 1981
Form 1040, use the table on the top of
page 2 to figure the number of additional
allowances you can claim. Include the
earned income credit If you are not receiv•
Ing advance payment of It. Also, If you ex·
pect to income average, Include the
amount of the reduction In tax attributable
to averaging when using the table.

For Privacy Act and Paperwork Reduction Act Notice, see back of this pap.

E. Allowances for estimated clecluctions.-lf you expect to itemin deduc•
tions, you can claim additional withholding
allowances. See Schedule A (Form 1040)
to find out what deductions you can
itemize.
You can also count deductible amounts
you pay for (1) alimony (2) qualified retire•
ment contributions (3) moving expenses
(4) employee business expenses (Part I of
Form 2106) as well as (5) the deduction
for two-earner married couples, and (6)
net losses shown on Schedules C, D, E, and
F (Form 1040). Note: Check with your em•
ployer to see if any tax is being withheld
on moving expenses or IRA contributions
the employer •Is paying. Do not include
these amounts if tax Is not being withheld;
otherwise, you may be underwlthheld. For
more details 1ee Publlcatlon 505.
The deduction allowed two-earner mar•
ried couples is 5% of the lesser of $30,000
or the qualified earned income of the
spouse with the lower Income. Once you
have determined these deductions, enter
the total on line El of the worksheet
on page 2 and figure the number of with•
holding allowances for them.

Line 5 of Form W-4
Additional amount, If any, you want deducted from each pay.-lf you are not
having enough tax withheld from your pay,
you may ask your employer to withhold
more by filling In an additional amount on
line 5. Often married couples, both of
whom are working, and persons with two
or more Jobs, need to have additional tax
withheld. You may also need to have addi•
tional tax withheld because you have In•
come other than wages, such II interest
and dividends, capital 1ains, rents, alimony
received, etc. Estimate the amount you will
be underwlthheld and divide that amount
by the number of pay periods in the year.
Enter the additional amount you want with·
held each pay period on fine 5.
Form

W-4

(Rev. 1-82)

�..... 2

Form W-4 (Rev. 1-82 1

Line 6 of Form W-4
Exemption from wlthholding.-You can
claim exemption from withholding only If
l11t YHr you did not owe any Federal In•
come tax end had a rlaht to a refund of all
Income tax withheld, and this year you do
not expect to owe any Federal Income tax
and expect to have a right to a refund of all
Income tax withheld. If you qualify, check
boxes 6a and b, write "EXEMPT" on line
6b and answer Yes or No to the question
on line 6c.
If you want to claim exemption from
wlthholdlna next year, you must file a new
Form W with your employer on or before
February 15 of next year. If you are not
havln1r Federal Income tax withheld this

•

year, but expect to have a tax liability next
year, the law requires you to 1ive your em•
ployer a new Form W by December l of
this yHr.
If you are covered by the Federal Insur•
.ence Contribution, Act, _your employer
must withhold aoclal HCUl'ltY tax.
A fine of $500 may bt charted If you
file a Form W-4 which decre11H the tax
withheld with no rH10n1ble b11l1 at the
time for the decrees•. In addition, crlm•
lnal penalties apply for willfully 1upplyln1
false or fraudulent Information or fallln1
to supply Information requlrln1 an lncre11e
In wlthholdln1.
Your employer mutt tend to IRS any
Form W cl1lmln1 more then 14 withhold·

•

•

ing allowances or claiming exemption from
withholding If the wages are expected to
usually exceed $200 • weak.
Privacy Act end ,aperwork ~ I o n
Act Notlce.-lf you do not 1tve your employer a certificate, you wtll be treated 11 1
1in1l1 person with no wtthholdln1 11lowancn II required by lntem1I Revenue
Code sections 3402(1) 1nd 3401(1).

We ask for this Information to carry out
the Internal R1vinu1 laws of the United
States. We may 1tv1 the Information to the
Department of Justice for civil or crlmlnel
litigation and to the St1tea and the District
of Columbia for use In admlniat1rtn1 their
tax laws.

Table for Figuring Your Wlthholdin1 Allowances For Estimated Tax Credits and Income Avera1ln1
Eltlm•tld Salaries
and W1111 from
111 Sourcu

Hted tf

Slnale Empto,ea
(A)
$ 100
140
155
160
165

37Q

530
915

~•&gt;

$160
175
240
310
355

.260

Under $10,000
10,000-15,000
15,001-20,000
20,001-25,000
25,001-30,000
30,001-35,000
35,001-40,000
40,001-45,000
45,001-50,000
50,001-55,000
55,001-60,000
Over 60,000

Hou1thold Elllplo,...
~A)
$ 20 $160
50
175
0
240
0
310
0
3!55
370
0
0
370
0
370
36!5
370
965
370
1,!56!5 370
3,08!5
370

370
370
370
370
370
370

(8)

1,555
2,205

2,855
4,415

M nltd Empie (WIien
•
SpoUM not
plopd)
(A)
ii!
75 $ 80
$
150
85
180
110
220
115
151)
245
290
150
330
165
370
280
370
380
370
690
370
1,040
370
2,230

Married bl,..,._ (Wllta
lotllSpOUNllrtbl~

i~

!•!

88!5
1,230

$ 6!5
7!5
1!50
16!5
180
200

1,605

22!5

$ 10!5
295
410

605

2,17!5

24!5

2,665

24!5

3,195
3,735
5,31!5

27!5
280
370

Worksheet to Figure Your Wlthholdln1 Allowances to be Entered on Line 4 of Form W-4
A Personal allowances

•

•

•

,

•

•
•
. •

,

.
.

B Special withhold ing allowance (not to excead 1 allowance-see lnatructlon1 on page 1)

C Allowances fo r dependents . • • • • • • , , • • , • • • . . . . • . • . . •
0 Allowances for estimated tax credits and Income averaging: (use table above for figuring withholding allowances)

_A_, _____

_a_, _____

j
B
~

1 Enter est imated tax credits and estimated tax reduction from Income averaging. . . . - ~
2 Enter the co lum n (A) amount for your salary range and filing status (slnale, etc.) . . . . . S
3 Subtract lir.i: 2 irom line 1 (If zero or less, do not complete lines 4 and 5) . . . . . . . S
~ ;
4 Find the coltJ mn (B) amount for your salary range and filing status , • • . . . . . .
S
~:-{.
5 Divide line 3 hv line 4. Increase any fraction to the next whole number. Thia la the maximum number of with• ~~:
holding allowa~ces fer estimated tax credits and Income avera1in1. Enter hare. . . . . . . . . .
Example: A taxpayer who expects to file a Flc:leral Income tax return aa a alngle person estimates annual wages ~~
of $12,000 and tax credits of $650. The $12,000 falls In the wage bracket of $10,000 to $15,000. The ~
va lue in column (A) ia 140. Subtracting this from the estimated cred its of 650 leaves 510. The value in
column (6) is 175. Dividing 510 by 175 gives 2.9. Since any fraction Is increased to the next whole num•
ber, !.how 3 on line D.
E Allowances for estimated deductions:
1 Enter the total amount of your estimated Itemized deductions, alimony payments, quali·
fied retiremen t contributions, deduction for two-earner married couples, business
S
1
losses, mov ing expenses, and employee business expenses for the year .
.

f {t

• W't.f.

• ________,

2 If you do not plan to itemize deductions, enter $500 on line E2. If you plan to itemize,
find your tot3I estimated salaries and wages amount in the left column of the table be •
low. (Include salaries and wages of both spouses.) Read across to the right and enter the
amount from t t1e column that applies to you. Enter that amount on line E2 .
.
Single and Head
Estimated salaries
of Household
Married Employees
Employees with more than
• nd wages·rrom
Employees
(one spouse working
one fob or Married Employees
111 sources:
(only one job)
and one fob only)
with both spouses working
Under $10,000
. $2,800
$3,900 •
$3,900
2,800
S,900
5,600
10,00~30,000
30,001-40,000
3,300
3,900
,
7,700
13% of estimated
10% of estim1t1d
{ 21 % of estimated
Over $40,000
• 11l1rtes and w11es • · ' ' 11l• rles and wages
1salaries and wages
3 Subtract line E2 from line El (But not less than zero) •
,
, • •
•

•

2

$

%%

j

•

4 Divide the amount on line

$

E3 by $1,000 (increase any fraction to the next whole number). Enter here

*

U.S. GOYDINIIIENT l'IIIKTING ClfFlCZ : 1 ti 1-J4l

•
•

F Total (add lines A through E) . Enter total here and on line 4 of Form W-4 .

67

~

3

•U

u.ot1,1&gt; 0

~
_E_, ____
F

�Lesson 17
JOB SECURITY
VOCABULARY:

- Hiring Practices

company physical
illness
accident
leave of absence
seniority
probation
training
qualifying
evaluation
qualification
upgrade
downgr'a~~

attendance
work habits
skills
operations
depends
period
eligible
ability
job rating
re-evaluation
stethescope

GRAMMAR:
Present perfect, future, just still
Idiom: got to go
DIALOGUE:
You're new aren't you.
Yes, I just started last week.

Tom:

Have you had your physical yet?

Pen:

2.

Tom:
Pen:

1.

Yes, last week.

Choeuth:

How long has your probation period lasted?

Soeuth:

It lasts for 60 da ys altogether. I've
only been working 35 days. So, I've got
25 days to go.

Choeuth:

Good luck!

Soeuth:

Thanks. I'll need luck, and good attendance,
good work habits, and good skills.

68

The stethescope was freezing!

�Lesson 17

READINGS:
1.

Company Physicals: to make sure you are physically able to assume
the - duties for which you have been hired, all new employees are given
a preemployment physical. Satisfactory results are a pre-requisite
to employment. Also_ you may be asked to take a physical, at Company
,
expense, when returning from an illness, accident or leave of absence.

2.

Seniority: Seniority is defined as your length of continuous service ·
since your most recent date of hire. It is a factor in job bidding
vacations, sick leave, pension credits, hourly job reduction, recall, : ::. -.
etc.

3.

Probationary Period: Your first .sixty(60) calendar days of employment
constitute yGur probationary period. In unusual circumstances, this
period may be extended by your Supervisor, but you will be advised if
this occurs. Dur'ing ·your probation, you are measured on your attendance
your work habits, and your skills in performing various operations. During
this period, you may be discharged at the discretion of the Company if
you are failing in any way. Upon successful completion of your probationary period, you become eligible for medical and dental benefits and
life insurance; participation in the Bard Stock Purchase Program and the
Savings Bond Program.

4.

Job Evaluation System: TO establish fair pay, the relative values
of each job are determined through a job-evaluation system. These
evaluations are achieved using a formal job-rating system.
Job evaluation is not related to job per f ormance. Rather it compares
the skill, experience, education, effort, responsibility, and conditions
of a job to those same elements of other graded jobs.
This process results in the assignment of numbered grades. These
grades are then applied against established pay scales ranging
from the minimum for beginners to the maximum for experienced employees.

5.

Re-Evaluation: by definition, a job is an accumulation of tasks.
When one or more of those tasks changes, it may be necessary to
re-evaluate the job to determine that it is still being compensated
properly. Re-evaluation results in one of the three conclusions:
reaffirmation of grade, upgrade, or downgrade.
Where the grade is reaffirmed, there is no change in compensation.
When the grade is re-evaluated upward, the incumbent is compensated
at the new grade level. When the job is downgraded, the incumbent
is red-circled for a period of up to one year. This protects you
against loss of wages and gives you a reasonable period of time to
bid into another job.

69

�Lesson 18

HOURLY JOB BIDDING
VOCABULARY :
advancement
duties
posted
bulletin boards
sign up
senior bidder
disqualify
transfer
position
seniority
work leader

description
orderly
date
opening
time
qualify
rate of pay
award
plenty
next senior

fair
rate range
qualifications needed
bid closing
job bid form
seniority only
successful
available
grade 1-4
not only seniority

FORMS AT WORK - HOURLY JOB BID FORM
(Review: Date, Hire, Position, Department)

VOCABULARY:
bid
present
grade
positions
skills
below
clerical

background
qualifications
evaluate (ing,ion)
try for it
overtime
line
technical

prior
experience
restrictions
prevent
duties
hourly

MATERIALS:
- flashcards for vocabulary: on form

DIALOGUE:
Hong:
Chhuon:
Hong:
Chhuon:

Did you see the job bid posted?
No. Does it look good?
Yes. I got an extra job bid form for you.
Do you want to try for it?
Yes. Thank you for getting an extra form.

70

�Lesson 18 (Cont.)

READING:
Hourly Job Bid System: the ~ob Bidding System provides an opportunity
and prevents the possibility of discrimination because of race, color,
religion, age, sex, national origin, or handicap.
Each opening will be posted for seventy-two (72) hours (three working
days) on certain bulletin boards throughout the plant. These postings
contain a description of the duties. rate range, the qualifications
needed, and will indicate the date .and time of the bid closing. You
must sign up for each bid in which you are interested.
To bid for a job, you must complete .a job-bid form.. (Sample of the
form · is on page
). Selection. will be made on seniority and qualifications.
The gaining Supervisor reviews the Personnel file of the most senior
bidder. If warnings are in existence, the Supervisor may disqualify
the senior bidder on this basis.
When you are a successful bidder, ~u will receive your new rate
of pay immediately upon transferring to the new job. If you do not
transfer immediately, you will receive it when transferred or beginning
two weeks from the date the job is awarded, whichever occurs first. You
must, in any case, be transferred to your new job within 4 weeks of
the award.

71

�HOURLY JOB BID FORM

NAME

DATE OF BID

DATE OF HIRE

PRESENT DEPARTMENT

PRESENT POSITION

GRADE

JOB BIDDING FOR

GRADE

BACKGROUND/QUALIFICATIONS
Please list any information you feel would be helpful to us in evaluating -:·
your qualifications for the job you are bidding for. All prior experience
at USCI should also be listed.

Do you have any restrictions that prevent you from working overtime?
DO NOT WRITE BELOW THIS LINE

-------------------------·--~~---------------------------------------------TARDINESS RECORD

ABSENCE RECORD
REMARKS:

Employee is:

SELECTED

REJECTED

REASON:

Interviewed By:
PERSONNEL

SUPERVISOR

Notified By:
4/82

DATE:

7?

�HOW TO COMPLETE AN HOURLY JOB BID FORM

1.

Obtain correct bid form for position:
Hourly - supplied in Personnel Office or on a Job Bid Bulletin Board.

2.

Please Print in the following information:
Name
Date of Bid
Date of Hire

Present Position and Grade Level
Job Title
Job Grade

3.

When you are bidding on a job, please use the correct title and level
which should be taken off the Job Bid Form. Please do not make up your
own title and grade level.

4.

Hourly Job Bid Forms should be evaluated by your supervisor before
submitting to the Personnel Office.

5.

Job openings will always be marked if they are on second shift. You must
indicate whether you want first or second shift when bidding on a job
where openings are available on both shifts. If you do not indicate
shifts, it will be assumed that you are interested in the job of your
current shift. I suggest you indicate preferred shift to avoid confusion.

6.

All Job Bid Forms must be submitted within the 72-hour period the job is
posted. It is each employee's responsibility to be sure their job bid
is in by the time the posting comes down. It is not their supervisor's
responsibility.

7.

One Job Bid Form should be submitted for each job.
The Job Bid System was designed to insure a fair upgrading procedure for
all employees. In order for it to continue to be consistent and fair, we
must request that each employee follow the proper procedure when using
the system. If the correct procedure is not followed, the job bid will
be considered invalid.

You may obtain information needed; i.e. date of hire, grade level of job, etc.
from the Personnel Office or your supervisor at any time.
USCI/Bard Implants is an equal opportunity employer.

73

4-7-82

�CLERICAL/TECHNICAL JOB POSTING FORM

NAME

DATE OF BID

--------------------------

DATE OF HIRE

-------------

PRESENT POSITION
JOB POSTING FOR

-------

PRESENT DEPARTMENT

--------'---------------------------- GRADE -------

------------------------

GRADE

BACKGROUND/QUALIFICATIONS
Please list any information you feel would help us in evaluating your qualifications
for the job you are bidding for. All prior experience at USCI/BID should also be listed.

Do you have any restrictions that prevent you from working overtime?

PRESENT SUPERVISOR'S EVALUATION (MUST be filled out BEFORE submitting to Personnel Office
in order to be considered for position posted)

REMARKS:

Absence Record

-------------

Tardiness Record

--------------

Supervisor:
Signature

Print Name

Interviews:
Disposition:
Date:

Notified By:
7 L1

�Lesson 19
GOOD WORK AND BAD WORK

VOCABULARY:
good work
no good
nice going
not bad
right
poor job
slow

mistake

OK
that's nice
that's wrong
very good
wrong

GRAMMAR:
imbedded sentences
Peter said that

it 's good work
it's OK

EXCERISE:
Students:

Listen to vocabulary announced by teacher. Repeat
vocabulary after teacher. Listen again. For every
phrase of "good work", students raise 1 finger. For
every phrase of "bad work", students raise 2 fingers.
Do this listening exercise until students can distinguish
expressions of "good work" from expressions of "bad work".
Repeat the exercise, but this time teacher raises her
voice and softens her voice to show that a loud voice
or a soft voice does not change criticism to praise.

Teacher:

good job
nice going
good work
not bad at all
you work fast

no good
not good
poor job
poorly done
you work too slow
you made a mistake
do it agian, faster

OK

pretty good

Listen again and repeat after teacher.
Listen and hold up 1 finger for "praise,
2 fingers for "criticism".

75

�Lesson 19 (cont.)

EXERCISE:
good job
no good
wrong
good work
not bad at all
wrong
you work fast
you work too slow
Listen again, for "praise" students say "thank you"
for "criticism" student say "I understand"
"please show me again"
"Should I do it again?"

WORK HABITS

VOCABULARY:
hard worker
on time
clean/neat
good-natured
not dependable
reliable
remember
pleasant

lazy worker
late
messy
moody
dependable
unreliable
forget
unpleasant

stick with it
give up
efficient
wasteful
careful
careless
cooperative
uncooperative

GRAMMAR:
should, comparative:

er, more, est

MATERIALS:
- flashcards
- pictures of one or more workers .to illustrate characteristics
- picture of What's wrong here

76

�Lesson 19 (cont.)

CONVERSATIONS:

Kane to her Supervisor
1.

Do I take long .coffeebreaks?

Yes you do.

2.

No, you don't.

1.

Do I come on time every day?

1.

Do I learn new things?

2.

Yes, you do.

2.

Yes, you do.

1.

Can I have a raise?

2.

Yes, you can.

1.

Do I

2.

work hard?

LISTEN TO THE STORY
WRITE SENTENCES ABOUT KANE
1.

got promoted

2.

a good job

3.

a raise

4. · happy

5.

his wife

6.

work hard

77

�Lesson 20

ACKNOWLEDGING THAT YOU UNDERSTAND DIRECTIONS .GIVEN/PROBLEMS

VOCABULARY:
I understand
I don't understand
I don't understand very well
now you do it
I'll ••• it first
make it
watch this carefully
watch me carefully
not bad
a little faster
smoother
larger/smaller
rough surface
lost days production
bad taper
bad trim
kinked
this needs trimming
hard to handle
watch out for
look out for

sure
no problem
that's it
'please do ic· again
please do it more slowly
please show me again
good going
that looks good
let me show you
shorter/longer
more slowly
tighter/looser
wrong
proper dimensions
reject
waste
don't be afraid of
asking for help
return to be worked on
almost
speak loud er

GRAMMAR:
Idiom: come out right; it looks like; why don't you ....
modal: should
this needs trimming
this needs to be trimmed
Demonstratives: this, that, other
Gerund: passive
MATERIALS:
- samples of rejects

DIALOGUE:
1.

Mary:

This one looks good.

Savath:

Thank you

79

�Mary:
Savath:

Peng:

Frank, can you help me?
Sure.

Peng:

This doesn't look right and I'm not sure
how to fix it.

Frank:

It 1 s almost right.

Peng:

Thank you.

Syvang:

Mary, I can't get this to come out right.

Mary:

It looks like something's wrong with the
machine.

Syvang:

What should I do now?

Mary:

Why don't you help Hong trim those while we fix
the machine.

Syvang:
4.

Yes, and that other one; too.

Frank:

3.

Should I do it again?

Mary:

2.

That one bas a rough surface.

OK.

Savath:

Please show me again what a reject is?

Mary:

Look for material that is kinked, rough, or has
bad trimming at the end.

Savath:

Like this one?

Mary:

Yes, the end is trimmed wrong. Let me show you
how to retrim it. There, that looks good.

Savath:

Thank you.

Mary:

No problem. I think you understand what to
watch for now.

What's the problem?

I'll show you how to fix it.

Thank you.

80

�Lesson 20 (cont.)
5.

Yin:

I have a problem with this machine. I cannot
insert the shaft stock on to the mandrel.

Dale:

Watch me. · Always be sure to insert the large
lumen over the mandrel with the small lumen up.

Yin:

Should I measure the skive?

Dale:

Yes, it should be 11 cm from the end of the stock
and 3 mm long. If it is not, it is a reject.

Yin:

Does this mean the machine is broken?
call you?

Dale:

Yes, stop running it and call me. I will fix it.
If you ever have a problem on quality or the
machine, please call me right away.

81

Should I

�Lesson 20

A SHORT STORY ON PROBLEM SOLVING
Hanh has been working on the second shift for six weeks now.
happy because it is difficult for him to find a ride home at 12:30.
he applied for this job be wanted to work on the first shift.

He is not
When

Peter told him that

that he would be working on the second shift for a short time only.

As soon

as there is an opening on the first shift he would be transferred to the first

~

shift.
Hanh talked to Peter two weeks ago about his problem working on the second
shift.

Peter told Hanh that he understood Hanh's problem and that he is working

on it.
Two weeks have passed.

Hanh was very worried.

Peter told him not to be worried.

He talked to Peter again.

He said he would let Hanh know immediately

when there was an opening on the first shift.
Last night Peter told Hanh that there is an opening on the first shift
and he will be working on the first shift starting tomorrow.
now.

Hanh is happy

He does not have to worry about finding a ride home at midnight any

more.
Whenever you have a problem at work, talk to your immediate supervisor.
He will help you to solve your problem.

ROLE PLAY.:
1-one student gives directions--the other doesn't understand
2-one student does a procedure wrong--the other critizes the first
Discuss asking for clarification and criticism in Indochina and the U.S.
Vocabulary matching quiz
Listening quiz

82

�Lesson 21

MEDICAL INTERVIEW
(Review: Adverbs of Frequency)
(sometimes, always, never, usually)
VOCABULARY:
fainted
kidney
twice
bladder
paralyzed
disease
hernia
varicose veins
medicines
fractured
drugs
medical treatment
physical
taking
workman's compensation
space
true
witness
complete
confidential
but

rheumatic fever
twitching
chronic
operation
serious
illness
emotional
problem
treatment
used to
anymore

GRAMMAR:
need with to
Present Perfect: Have you ever
---?
Do you/are you (yes-no question)
Embedded Sentence:
Did a doctor ever say
Adverbial Clause:
Yes I did, when

------?

------

(Review: Parts of the Body)
(physical, limit)
VOCABULARY:
injured/injury
compensation
glasses
distance
contact lenses
examination
joints
doctor

allergic
coughing
blood pressure
pains, painful
thumping
bother(ed)
asthma

83

chiropractor
sensitive
tender
break out
• rash
hearing loss
swollen

�Lesson 21 (cont.)

DIALOGUE:
1.

Yes, I do.

Nurse:

Has a doctor ever said your blood pressure was
too high?

Tou:

Yes, he has.

Nurse:

Do you suffer from asthma?

Ter:

I used to, but I don't anymore.

Nurse:

Does-your skin break out in a rash?

Ter:

3.

Do you need glasses to read?

Tou:

2.

Nurse:

Yes, sometimes when I eat shrimp.

Nurse:

Do you have ,·pains in the heart or chest?

Men:

No, never.

Nurse:

Do you wear glasses or contact lenses?

Men:

Glasses.

84

When I was pregnant.

�user

DIVISION OF C.R. BARD

MEDICAL DEPARTMENT QUESTIONNAIRE
CONFIDENTIAL
NAME _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ TELEPHONE _ _ _ _ _ _ _ __
ADDRESS

------------------------------------------

NOTIFY IN CASE OF EMERGENCY _ _ _ _ _ _ _ _ _ _ _ _ _ _ TELEPHONE _ _ _ _ _ _ _ __

1.

Do you have any physical or health limitations?

_ _ yes _ _ no

2.

Have you ever been injured at work?

_ _ yes _ _ no

3.

Are you now receiving compensation for any injury?

_ _ yes _ _ no

4.

Do you need glasses to read?

_ _ yes _ _ no

5.

Do you need glasses to see things at a distance?

_ _ yes _ _ no

6.

Do you wear glasses or contact lenses?

_ _ yes _ _ no

7.

Date of last eye examination.

8.

Do you have any hearing loss?

9.

Do

_ _ yes
yes

you suffer from asthma?

no
no

_ _ yes _ _ no

10.

Are you allergic to any foods, dust, animals, vegetation?

11.

Are you troubled · by coughing spells?

yes

no

12.

Has a doctor ever said your blood pressure was too high?

yes

no

13.

Do you have pains in the heart or chest?

_ _ yes

no

14.

Are you ever bothered by thumping of the heart?

yes

no

15.

Do your

yes

no

16.

Have you ever had pains in your leg, or sciatica?

yes

no

17.

Have you ever had an injury to your back?

yes

no

18.

Have you ever seen a medical doctor, osteopath, or chiropractor
regarding your back?

yes

no

19.

Is your skin sensitive or tender?

yes

no

20.

Does your skin break out in a rash?

_ _ yes

no

21.

Have you ever fainted more than twice in your life?

yes

no

22.

Was any part of your body ever paralyzed?

yes

no

joints become painfully swollen?

85

�MEDICAL DEPARTMENT QUESTIONNAIRE
Page 2
23 • . Has a doctor ever said you have a hernia?

24.

Has a doctor ever said you had kidney or bladder disease?

25.

As a child did you have rheumatic fever, growing pains, or·
twitching of the limbs?

26.

Do you suffer from any chronic diseases or have a known medical
condition?

_ _ yes _ _ no
yes

no

_ _ yes _ _ no
yes

no

27.

Did a doctor every ~y you bad varicose (swollen) veins?

_ _ yes _ _ no

28.

Did you ever have a serious operation?

_ _ yes _ _ no

29.

Did you ever have a serious injury?

_ _ yes _ _ no

30.

Have you ever injured your knees?

_ _ yes _ _ no

31.

Have you ever fractured or broken a bone?

_ _ yes _ _ no

32.

Are you presently taking any medicines or drugs?

_ _ yes

no

33.

Have you had any medical treatment during the past three years?

_ _ yes

no

34.

Date of last physical examination?

35.

Does wearing jewelry give you a rash?

_ _ yes

no

36.

Have you ever received worlanen's compensation for injury or
illness?

yes

no

Have you received treatment for an emotional problem?

yes

no

37.

(DO NOT WRITE IN THIS SPACE)

I hereby certify that all statements and answers provided by me in this questionnaire are
complete and true to the best of my knowledge. I agree that they are to be considered
part of the basis for employment by USCI, and I give permission for this examination. I
hereby authorize any physician or any other person who has attended me to make a full
disclosure to the Medical Department of the Company of any information in his knowledge
concerning my medical history.
WITNESS:

---------------- SIGNATURE:

DATED:

86

�I
\
'
\_------shoulder

back

1
toe

87

�•
\

t
forehead

'

eyebrow

eyelashes

eye

moustache

lip

-··
89

�•

90
. i

~

�Lesson 22

SAFETY/SECURITY
VOCABULARY:
safety glasses
watch out
no open toe
gloves
first aid
safety shoes
speed· limit
cautious
badge
cameras
emergency room
handle with gloves
buttoned
smoking
shoes: closed heel
closed toe
challenged
tape players

protect
no open heel
ear protection
minor
plastic
emergency
speeding
safety masks
not permitted
approval
get burned
smocks
hats
work floor
exits

OK
radios

be sure
required
report
asbestos
medical treatment
accident
pay attention
careless
accompanied
tape recorders
worker's compensation
take it out with gloves
cover all hair
no smoking
off limits
bags
headphones

GRAMMAR:
Imperatives
Modals: should, must, have to, d' better
Idiom: How come?; Never mind

MATERIALS:
- samples of safety clothes
- pictures of possible accidents

DIALOGUE:
Be very careful.

OK.

Mary:

Be sure you always wear these asbestos glbves.

Ly:
2.

Mary
Ly:

1.

OK.

Frank:

Where are your safety glasses?

Khay:

Oh, I don't really need them, do I?

Frank:

You sure do. You only have two eyes.
better take care of them.
91

It's very hot.

You'd

�Lesson 22
DIALOGUE:

3.

ae's getting a warning.

Saveth:

How come?

Tom:

He was speeding in the parking lot.
almost hit someone.

Loi:

It doesn't hurt very much.

Mary:

Never mind, let's just go to the nurse and
check it out.

Loi:

OK.

Lisa:

What's wrong?

Piou:

I fell and my back hurts.

Lisa:

Can you get up?

Piou:

No, I can't

Lisa:

5.

What happened to John?

Tom:

4.

Saveth:

Don't move.

He

Thank you.

I'm going to call the supervisor.

READINGS:
1.

On-the-Job Injury or Illness: any incident which results in your
sustaining a work-related injury or illness, no matter how minor
it may seem, must be reported to your Supervisor immediately.
Your Supervisor will determine if a written report is necessary
which you will be asked to review and sign. Minimal first aid
supplies are available in your work area for your use. If medical treatment is necessary, you should visit the nurse's office for
emergency first aid. You also may go to your own doctor or you may
elect to accept medical attention provided by the compa ny,
normally through the hospital emergency room. Where t "
ime away
from work is required because of your injury or illness, Worker's
Compensation laws will apply.
All accidents are investigated and analyzed. Those which are
caused by unsafe conditions are corrected through Engineering
action. Those which result from operator inattention or carelessness are handled through individual counseling

93

�Lesson 22
READINGS:
2.

Plant Nurse: a Plant Nurse is available to provide emergency
care for industrial injuries and personal illness, Monday through
Friday·.
She will provide first aid treatment as well as evaluate the need
for ·referral for further medical treatment. She will be actively
involved in the Safety Committee and Accident Prevention and Investigation.
If you desire to visit the Nurse, your Supervisor will make the
necessary arrangement. There may also be times when your Supervisor· refers you to the Nurse for first aid, counseling of evaluation.

3.

Security: generally USCI's/Bard Implants plants are closed facilities
with visitors permitted for business purposes only. Visitors ·
are required to register, wear a badge, and be accompanied when in
any area other than the general office. Cameras or tape recorders
are .not permitted beyond the Reception Desk without specific
approval.

94

�FACILITIES ORIENTATION

l.

Familiarize yourself with~ Fire Exits throughout the Plant.
A.

2.

If the Fire Alarm System goes off (loud horns will sound), evacuate the building immediately (no exceptions).
A.
B.
C.
D.
E.

3.

Fire evacuation plans are posted in all public areas.
Familiarize yourself with fire evacuation routes and
fire door locations.

Building I Employees MUST assemble away from the building
along the riverside. Building II Employees MUST assemble along the medium strip
between Building I and""""II:'"
·
Beadcounts will be taken immediately for accountability.
When the alarm system goes off, our Plant Fire Brigade
will insure that all personnel are vacated.
If you hear a steady tone on the PA System (DO NOT
evacuate) - This signal is for the Plant Emergency Team
and means the fire alarm system in another building
has been activated.

If you see a fire or smoke:
A.
B.

Activate the fire alarm system.
Pull stations are located at all exit doors and in the
following areas:
Building
Building
Building
Building
Building

c.
D.

-

I
I I I II-

one
one
one
one
one

in the Main Corridor, Lower Level
in the Main Corridor, Upper Level
in the Receiving Dock Area
in the Manufacturing Area
next to the Sterilization Area

To activate Pull Station, break glass and push lever down.
Call ext. 133 if time permits to report exact location of
fire.

4.

All other emergencies - if someone gets hurt or any kind of failure or maintenance emergency or spill of toxic or flammable
substance should occur, call ext. 133 to summon the Plant Emergency
Team.

S.

Fire Extinguishers:
A.
B.

c.

Most are ABC rated.
All in-plant fire extinguishers can be used on any type
of fire without injury to the user.
Do not attempt to fight a fire if toxic smoke is present
or the fire is out of control - activate alarm system and
evacuate.
95

�Facilities Orientation

6.

-2-

Plant Safety:
A.

B.

c.
D.

Report all safety problems to your supervisor as soon as
possible.
If you see a serious safety problem, call the Facilities
Manager or Plant Nurse immediately.
Use common sense and don't you create a safety ·hazard
in the work place.
Read the Safety Bulletin Boards and feel free to write
up your ideas or suggestions on safety or concerns you
have.

E.

F.

G.

The Plant Safety Committee meets monthly. Each major
department is represented. Get to know who your representative is and feel free to ask them questions or point
out your concerns to them.
Don't assume that your supervisor has taken every precaution
for your safety. Feel free to ask questions on what personal
protective equipment you should have and any other precautions
you need to know of.
Common safety violations to look out for:
1.
2.
3.
4.
5.
6.

7.

Fire door blocked
Spills or other tripping hazards
Compressed air cylinders unsecured
Improper storage of flammable materials
Safety gear (gloves, eye protection, etc.) not being
used where required
Improper storage and housekeeping.

Security and Parking:
A.
B.

Ample parking is available in both parking lots.
Please observe the following company rules on parking:
1.
2.

DO NOT park in any of the fire lanes.
Reserved -areas for visitors, handicapped persons,
company vehicles and VIP's are for those functions
ONLY.

3. · Make certain your car is locked at all times.
4. Let the Facilities Department know if you must leave
your car overnight in any company parking areas.

c.
D.
E.
F.

A Traffic Officer on Concord Road is on duty from 6 A.M.
to 8 A.M. and from 3:15 P.M. to 5:15 P.M. Monday through
Friday for your convenience.
Please wear your company ID badge at all times while you
are in the buildings.
Challenge any and all strangers you see entering your areas.
Lock up files, desks, tools and confidential information at
the end of the work day.
96

�Lesson 23
CALLING IN SICK

(Review: Switchboard, Supervisor, Department)
(Names of Departments and Readings on Sick Pay)

VOCABULARY:
intestinal grip
hope
feel better
hold{ing)
moment
healthy

just

headache
stomach
flu
fever
note

message
take
bad
better
toothache
early

GRAMMAR:
Future:
Modals:
Idioms:

'11, will
can, may
Just a minute; Tied up; At the moment; That's too bad;
Can take me

DIALOGUE:
1.

Switchboard:

Good morning, USCI.

Phuong:

May I

Switchboard:

Just a minute, please.

Mary:

Hello, this is Mary.

Phuong:

This is Phuong Nguyen.
come to work today.

Mary:

That's too bad.

Phuong:

I have a headache and a fever.

Mary:

Do you think you'll be better tomorrow?

Phuong:

I hope so. I will call in tomorrow morning if
I am still sick.

Mary:

OK.

please speak to Mary in the ••. Department.

I am sick today.

What's the matter ?

I hope you feel better tomorrow.

97

I cannot

Bye bye.

�Lesson 23
DIALOGUE:

2.

Thank you for holding.

Ry:

May I please speak to Frank
department?

in the

Switchboard:

Frank is tied up at the moment.
a message?

Can · I take

Ry:

This is Ry V~. I can't come in to work today.
I have a -.·bad:·stomach ache. I'll try to come
tomorrow.

Switchboard:

OK.

Ry:

Thank you very much.

Switchboard:

That's OK

Ry:

Good-bye.

Switchboard:

Good-bye.

Phan:

My doctor says I have measles.

Frank:

You'll be out more than 4 days then. Be sure
to get a note from a doctor that say s that you
are healthy. Bring the note with you when you
come back to work.

Phan:
4.

USCI.

Switchboard:

3.

Switchboard:

OK.

Ly:

I have a bad toothache.

Please hold.

I'll give Frank the message.

Thank you.

at 3:30 tomorrow .
Frank :

OK.

Can I help you?

M dentist can take me
y

May I leave early?

Thanks for telling me a day early.

98

�Lesson 24
LOT HISTORY AND MOVE TICKET
(Revi·ew: Copying Numbers, Writing Numbers)
(Accuracy in Counting)
VOCABULARY:

Words

division
item
CM (centimeters)
fc
finished
component
delete
SA (subassembly)
traceability
description
accountability
VOCABULARY:

SG (spring guide)
IN (inches)
number
lot
history
order
RM (raw materials)
--,&gt;over
operation
lists
fill in

date
production
control
qty (quantity)
responsible
individual .
rejects
component
indicates
measurements
blank

Phrases

division item number
lot order date
lot history
production
control
lot number
operation description

lot qty. number
start qty. number
complete date
responsible individual
complet~ qty.
delete qty.
number completed

*****************************************************************************
*
*
*
*
*
*
*
*
*
COMP ANY MUST PROVE:
*
*
*
*
*

*
*
*
!
!
:

What components
Who worked on it
What happened to the finished component

*
t

t
!

*
*
*
*
*
*
*
*
*****************************************************************************

99

�Lesson 24
VOCABULARY: Match
fc
sg
02 - 0
01 - 0
SA

spring guide
start quantity
sub assembly
first operation
lot quantity
second operation
over
finished component
raw materials

&gt;

lot qty
rm

start qty

MATERIALS:
-

sampie form - blank and filled out
{Personnel) Tape/visual on lot history
Vocabulary sheets
Flashcards of . works on form an4 for phrases, words
at?breviations employees are expected to read and write

MATERIAL MOVE TICKET
VOCABULARY:

Phrases

date
move ticket number
number of rejects received
operation number

division item number
number of rejects sent
lot number

GRAMMAR:
if, but
DIALOGUE:
1.

Sanh:

What do I fill in?

Mary:

Fill in these:
quantity.

Sanh:

What about add qty., delete qty., and secondary
documents?

Mary:

Did you add everything?

Sanh:

No.

Mary:

Any rejects?

Sanh:

No.

100

complete date, your name, complete

�Lesson 24
DIALOGUE:

Mary:
Sanh:

Then leave them blank, but be sure to write the .
compo~ent lot number here.

Sanh:

OK.

Frank:

:Bong, we had a problem with one of your lots.

:Bong:

What happened?

Frank:

I think you subtracted your rejects.
count the complete quantity.

:Bong:

Isn't it the same?

Frank:

Sometimes the person before you makes a mistake.
If you don't count, the mistake gets carried on.

Bong:

Oh.

Frank:

Take the time to count them from now on, ok?

Bong:
3.

No.

Mary:

2.

Any secondary documents?

Ok.

Hanh:

What should I write here?

Dave:

You should write

Hanh:

How about here?

Dave:

No.

Thank you.

You should

I see the problem.

Thank you.

You don't write anything there.

101

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�TEACHER REFERENCE - Lot History
A.

Employees must understand the importance of a Lot History ie. for Traceability:

B.

The following is included on a Low History form:
1.

A division item number identifies the component (product) being built.
example: FC 4670565 FC means finished component.

2.

Another number indicates the measurements of a particular component.
example: SG 035IN x 145CM
The component is a Spring Guide.
The spring guide. measurements are .035 inches
by 145 ~ntimeters.

3.

There is a Lot Order Date. This indicates the date that the LOT
HISTORY was ordered from Production Control.

4.

There is a Lot number. This number is for easy future reference and
should not be confused with the division item number. If there are
problems in the field (field -- hospital use of USCI components),
then the · component can be traced back through the production process
by Lot Number.

5.

There is a Lot Qty number indicating the amount of a single lot.

6.

There is a Start Qty number indicating the number of pieces when
production begins.

7.

01-0 means first operation.
02-0 means second operation and so on.

8.

There is a description of each operation.
example: 4001 CUT LG/STUFF the operation.
There are hundreds of different operations. There are step by step
operations on the way to finished component.

9.

When an operation is completed, the date, name of employee who has
done the operation, the number of pieces completed, and the number
rejected are all entered on the Lot History form.
example: Complete date
Responsible Individual
Complete Qty.
Delete Qty.

10.

If there are rejects, then an employee must fill out a Haterial Hove
Ticket. This form indicated the date, the division item number, the
move ticket number, the number of rejects sent and received, the lot
number and the operation number. All rejects are documented for future
reference.

103

�11.

There is additional information on the right side of a Lot History.
a.
b.
c.

12.

arrow
An -:&gt; on the far right of a Lot History indicates "over".
form over.
a.
b.
c.

C.

An RM component number indicates Raw Material.
An SA component number indicates Sub Ass~mbly which is used later
to construct a larger assembly.
RM's and SA's have their own Lot Numbers.
Turn

An employee who does not finish a lot operation during his/her
shift must indicate -") over.
An~~employee turns the form over to list information concerning
incomplete work.
An employee indicates operation number, operation description,
date, name, . number completed, rejects, and component lot number.

We have Lot Histories for traceability.
1.

The Food and Drug Administration requires by law that companies
have accurate records of products made for medical or hospital use.

2.

If problems develop in the field, then USC! can easily· trace a medical
component through its Lot History.

3.

From time to time the FDA audits production records.
allow easy reference.

104

Lot Histories

�Lesson 25

COMMUNICATION

MEETINGS

(Review: Good Manufacturing Practices, Pay and Hours)
(Job Security, Attendance and Standards of Conduct)
(Lot Histories)
VOCABULARY:
why
worry
coffee
should not happen
supervisor
deficiencies
last month
discuss
procedures
part of team
killing rumors
problems
what's going on
bringing it up
what '.s going on in the company
surpassed
go over
solve
announcement
make an announcement
relay

conference room
donuts
team
this month
changes
involved
rejects
coming through
feedback
problem
lose something

VOCABULARY PHRASES:
production plan
last month we did 6000

(how many units a section produce next month)
next month we're doing 8000

LOT HISTORIES:
-

check quantity at every work stop
count good pieces
need better monitoring system
trouble with machine
material hard to work with
need more training

VOCABULARY:

Team Work

team
keep on top of it
help out
how's it going
get organized

keep up with it
give a hand
I need help
work together
right

105

team work
running smoothly
do your/our/their part
good procedure

�- Lesson 25 (cont.)

DIALOGUE:
Shaovang:

When is our next meeting?

Tom:

Next Wednesday.

Shaovang:

What's the topic?

Tom:

1.

I think he's going to tell us about a new machine.
I think there's going to be more overtime, too.
t...

2.

Frank, I have a problem.

Frank:

What's up?

Phep:

A lot of these springs are coming through with
nibs. These's some bare teflon, too.

Frank:

I'll bring it up at the next meeting.

Phep:
3.

Phep:

Thank you.

Mary:

There's a problem with the .... operation.
too slow.

Phuong:

We've all been having trouble with our machines.
They don't seem to cut as well as they used to,
and they break down a lot.

Mary:

Thank you for mentioning that Phuong. We'll go
over the machines. Maybe that will solve the
problem.

106

It's

�INTRODUCERS
Monthly Meeting
·
February 1963
·
:********************************************************************
I. January Production Results

.

PLjN

WE BUILT PERCENT OF PLAN YIELD

~

REJECTS

DILATORS

so,ooo

Sl,196

102~

9~

2~

SHEATHS

28,900

29,573

102~

82~

1~

HEMAQUETS

ll~SOO

12,225

w

91~

~

--

92,994

102.s~

m-

rm-

DEPARTMENT
TOTAL

90,700

••Hemaquet yield improved from 79'1, Nov. to 82~ DEC. to 9l~an.
**Sheath yield dropped to 8~ from 86~ due to stock problems.
II.

January Piece Per Hour Averages (Second Shift Only)
I

Dilators
January

Sheaths &amp; Hemaguets

December

Tipping

30

27

Heading

152

133

Injection
Mold

383

385

Printing

2~5

267

-rr-,'fr\ ~~,~~?.
Ill.

January
Heading
156
Tip Pulling
68
Normalize
282
Attach str re 251
Injection Mold 136
Trim Flash
137
Proof Load
255
Flush/clean
283
Assemble Valve 166
Attach Stopcockl06
Leak, tes; J.. \ \. 100

December
122
62
254
217
134
124
229
268
153
103

-rr'

88

ff\ ~ \ c)
MISCELLANIOUS
A. LABOR REPORTING SYSTEM- Useage at 99%-EXCELLENT.

B.

Injection Molding Area - change around is behind schedule.

c.

Snow Day-thank you to those who made it in.

D.

Quitting time at night is 12:15-12:20.
Thank you all for a good January,

107

Sfev~ K",13\es

�Lesson 26
FORMS AT WORK - PERSONNEL RECORD
VOCABULARY:
veteran
U.S.
position
education
circle
attached
apply(ied)
interfere
permanent resident

limit
job performance
citizenship
answered
if

physical
mental ·
medical
alien

continue
armed forces
itmnigration form I-2
status
level
complete(d)
return
I-94 card

GRAMMAR:
If conditional
Or
Yes/no questions: With are and do
Present Perfect: Have ••••••••••
MATERIALS:
- Samples of immigration documents-Resident Alien Card, I-94,
Immigration form W-2
- Pictures of handicaps or disabilities: glasses, wheelchair, crutches
DIALOGUE:
1.

Greg:

Are you a US citizen?

Tou:

No, not yet.

Greg:

Are you a permanent resident alien?

Tou:

No, not yet.

Greg:

Do you have an I-94 card?

Tou:

Yes, I do.

Greg:

Yes, please.

108

I have to wait five years.

I have applied for my green card.

Do you want to see it?

�Lesson 26
DIALOGUE:
2.

Chansouk:

Greg, do you have a minute?

Greg:

Sure.

Chansouk:

My friend wants to apply for a job here, but
he's handicapped. Can he still apply?

Greg:

Ask him to come talk with me.
job_ that he can do.

Chansouk:

Thank you Greg. I'll ask him to call you tomorrow
for an appointment.

Greg:

Good.

Maybe we have a

We are always looking for good workers.

READING:
Personnel Records: information maintained in your personnel file is
important tp you and the Company. Your file is confidential and information contained therein will be released outside of this Company only upon
your written authorization, legal authorization, or to those who are
entitled to it by law:
You are responsible for keeping the following information current:
Name
Address
Telephone Number
Marital Status
Person(s) to notify in event of emergency
Physical or other limitations
You may make changes in this information by contacting the Personnel
Department.
Other items you should keep current through notification to the Personnel
Department are formal education, courses completed, training or skills
acquired, changes in beneficiary for life insurance, tax reporting
status and dependent information for medical insurance.

109

�TO:

ALL EMPLOYEES

We are presently putting our personnel records into a new system.
In order to have our records contain the appropriate information
we will. need to update our file~ with the following information.
This information is necessary for us to comply with the record
keeping requirements of certain regulatory agencies.
VETERAN STATUS

Have you served in the U.S. Armed Forces?

YES

NO

service connected disability?_ YES

NO

Dates of service from
Do you have

a

to

CITIZENSHIP STATUS

Are you a citizen of the United States?

YE~

NO

YES

NO

If not, please fill out attached form.
DISABILITY

Do you have a physical, mental or medical
handicap or disability that would limit
your job performance for any position?
EDUCATION

Please circle your highest educational level completed.
6 7 8 9 10 11 12

13 14 15 16

17 18 19 20 21

THIS FORM MUST BE RETURNED TO THE PERSONNEL DEPARTMENT BY
WEDNESDAY, MARCH 24, 1982.

Signature

Print Name

Date
110

�•

EMPLOYEE STATEMENT OF CITIZENSHIP FORM
YES

NO

YES

NO

Do you have an I-94 Card?
(If you answered no, please continue.)

YES

NO

Do you have the Immigration Form I-2?

YES

NO

YES

NO

Are you an United States Citizen?
(If you answered no, please continue.)
Are you a Permanent Resident Alien?
(If you answered no, please continue.)

(If you answered no, please continue.)
Are you the spouse or child of a Permanent
Resident Alien?

Date

Signature of Employee

3/82
111

�Lesson 27
FORMS AT WORK- BENEFITS CARD
Review: 1. form Vocabulary from Lesson 26
2. family relationships
3. Benefits - slide show
VOCABULARY:
earnings
benefits
occupation
relationship
related
signature(signed)
location
type
children
any/some
more than
old(er)(est)
life insurance
accidental
short-term
dental plan

month-mo.
year-yr.
eligible
beneficiary
employer
change
dependents(deps)
unmarried
clearly
students
less than
young(er)(est)
retirement
death
long-term
medical program

day
date of birth
(list of occupations)
spouse
division
enrollment(enrolled)
reinstatement
print
full-time
handicapped
toe
lower
business related travel
dismemberment
disability
claim

GUEST SPEAKER
Ask USCI's Benefit Coordinator to serve as resource person or
guest speaker to explain employee's benefits.
GRAMMAR:
any/some
more than/less than
Comparatives: er-est
Past tense
MATERIALS
- Simplified benefits card
- Flashcards
- Benefits cards
-Pictures of family members

112

�Lesson 27 (cont.)
DIALOGUE:

I'm eligible for life, health, and dental after
60 days.
That's good for our family.

Greg:

How many children do you have?

Chhum:

6

Greg:

How old are they?

Chhum:

14, 12, 10, 8, 6, and 4.

Greg:

They're all eligible.

Sithan:

Are my children eligible too?

Greg:

How old are they?

Sithan:

My oldest daughter is 19 - she's married.
oldest son is 20. He's going to college.
other children are 15, 13, and 9.

Greg:

4.

What did he say?

Chhum's wife:

3.

Greg told us about benefits today.

Chhum:

2.

Chhum:
Chhum's wife:

1.

We can only cover unmarried children, so we can't
cover your 19 year old daughter. Your oldest son is
OK if he's a full-time student. Your younger
children are OK.

My
My

In the lunch room.
Sary:

The benefits here are really good.

Susan:

They really are.

Sary:

My friend is a waitress and she brings home alot in
tips, but if she gets sick she doesn't get anything.

Susan:

Yuh. It's smart to work for a company with good
benefits.

113

�SAMPLE OF BARD BENEFITS CARD

1. PLEASE TYPE OR PRINT CLEARLY.
2. CARD MUST BE DATED AND SIGNED.

.D

D

New Enrollment
Reinstatement
Last Name

O

O

BARD BENEFITS CARD

Beneficiary Change
Change in Deps. Status
First Name

D
D

Mo . Dav
Date
Employed

Name Change
Location Change
M .I.

Yr.

Social Security No .

Sex

0M0F
Address

Do y ou want
Dependent s
Benefits?
Effective Date

'Earn in gs

O

Yes

D

N

o

I

Mo.

Date of
Birth

Day

List Your Eligible Dependents
Last Na me /if d iffe r ent)
First Name

Yr.

Oc-:u pati on

Relationship

Date of Birt t·,

M . I. Sr' Ju,,~ Son 1Daughter Mr&gt;. Dav i Yr .

L.ife

I
I

Be nef k , .-ir y and re l.:,t1onsh1p , c ,,st Na me . ,. t , c1.1 iF- /n,t i,1 1

I
!. ··~: .'\ ' ; . ••,e J

I
i

'I

!
'- 0 &amp; C,

'

I

I

A dc :.:) s::·, e f B,- :u~ l1 c 1ar v i t n n t r e la t ed to empl ~ye,··

DI LTD
~ .:Hn t o ! ' ! nll,J lo yer
M r: d ,ca :

C . R. Bard , Inc .

I

Division

• Pr o v i i , ,. ,ris, on reverse sid e dCCe ot ed

De"-t al
Datr

Signature

c;,. Jt 1 •

114

C.A 1 . 11 !&gt; ! Sf.I

-

�Lesson 28

ATTENDANCE AND LEAVE OF ABSENCE
VOCABULARY:
department
shift
attendance
tardiness
request (ed)
vacation
hire
return
recommend
disapproval

cause
termination
absence
excessive
sudden
records
failure
granted
above

action
taken
leaving early
leave--of absence
leave
understand
previous
state(d)
approval

GRAMMAR:
Modals: May I .....
Subjunctive: Would like
Idioms: Have a minute; what's up; give me a couple of weeks.
MATERIALS:
- flash cards for words
sample forms

DIALOGUE:
1.

Hong:

Mary, do you have a minute ?

Mary:

Sure.

Hong:

I would like to take a vacation the second
week in June.

Mary:

That's in 2 months.
me check.

Hong:

When can you let me know?

Mary:

This afternoon.

What's up?

It's probably OK.

(Later on)
Mary:

Your request for vacation in June is OK.

115

Let

�Lesson 28 (cont.)
DIALOGUE:

Hong:
Mary:

Fill out this form to request for vacation.

Hong:

Yes, I know.

Mary:

Return the form to me before you go home today.

Hong:

OK.

Tong:

Frank, are you busy?

Frank:

Not very.

Tong:

My wife's father died yesterday.
a leave of absence for • • • days.

Frank:

l'm sorry to hear that.

Tong:

No, it was very sudden.

Frank:

Well, we have to fill out this form.
tell your wife how sorry I am.

Tong:

2.

That's great.

Thank you.

Thank you.

What's up?

I need to take

Was he sick?

Please

READINGS:
1.

Attendance: your attendance at work is essential. Absence, which
includes tardiness and leaving early, makes it difficult to meet
production schedules and increases the workload of your fellow
employees. Employees with good attendance records resent this
inconvenience. Excessive absence compounds these problems.
When an employee begins to miss time excessively, it is usually
a sympton of some other problem. Should you find yourself in
that position, your Supervisor will work with you in an effort
to find an acceptable solution and solve the problem before it
becomes serious enough to warrant disciplinary action.
On the other hand, if you attendance demonstrates a lack of
willingness or your inability to meet your commitment of 40
hours per week, you will be counseled by your Supervisor and, if
necessary, placed in the Warning System.

116

�Lesson 28 (cont.)

READING:
2.

Absence: if you are absent you must call in within one-half (½)
hour from the opening of your shift. When calling in, you must
talk directly with you Supervisor. Should you expect to be absent
more than one day and be unable to reach your Supervisor directly,
you must leave a number where you Supervisor may contact you.
·
You are expected to report your absence each day unless excused
from doing so by your supervisor. Failure to call in may result
in disciplinary action. (See warning Procedure)
After you return from an absence, your Supervisor will meet with
you to discuss your reasons for being absent and to reemphasize
the importance of good attendance. BEING PAID SICK PAY DOES
NOT EXCUSE AN ABSENCE.

3.

Leaving Early/Tardiness: "tardiness" and "leaving early" are
defined as time lost during the actual work day due to late
arrival or departure before the end of the shift. Excessive
"leaving early/tardiness" is more than two (2) times during
a 4-week period.
Excep~icins, not counted, are time lost due to an
industrial accident or a declared emergency. All
other instances will be counted.
Should the incidence of either "tardiness" or "leaving early"
become excessive, the offender will be placed in the Warning
System.

4.

Leave of Absence: time away from wor k, t hou gh l eg itimate, may
diminish the ability of the Company to meet its pr oduction requirements, thus tarnishing its r eputat i on as a ma nu f acturer
which services its customers on a time l y and e f f ic i ent basis.
YOU MUST REQUEST A LEAVE OF ABSENCE TO COVER ANY ABS EN CE T,,.THICH
IS EXPECTED TO LAST LONGER THAN FIVE W
ORKING DAYS . App roval
will be based on the merits of each ind iv idual cas e . Yo u must
have completed your probationary period i n order to qu a li fy for
consideration. You should be aware of the following whi ch ma y
become effective when you are on leave of absence:
- you are not eligible to bid on jobs
- you are not eligible for holida y pay (except du ring the
disability waiting period)
you are not eligible for bereavement or jury duty pay

117

�Lesson 28 (cont.)

READINGS:
- when your LOA extends beyond one month, your next pay
step progression will be delayed for the length of the
LOA, minus one month
- your vacation time and sick time will be prorated after
six months of LOA
- your pension credits may be affected after seven months.
There are three types of leaves of absence for which you may apply.
The specifics of each are as follows: medical leave of absence;
personal leave of absence; military leave of absence.

118

�USCI, A DIVISION OF C. R. BARD, INC.
REQU~ST FOR LEAVE OF ABSENCE
Date:
Employee Name:

Department:
Shift:

Dates of Requested Leave:

From

To

Dates of Vacation:
Reason for Request:

I understand that failure to return to work from this LOA on the date
stated above will be cause for termination.
Employee's Signature
Attendance/Tardiness Records:
(past six months)

Date of Hire:
Previous Leave Granted:

Recommend Approval/Disapproval:
Supervisor

Date

Dept. Manager

Date

Personnel

Date

Recommend Approval/Disapproval:
Recommend Approval/Disapproval:

ACTION TAKEN:

119

�Lesson 29

STANDARDS OF CONDUCT - WARNING POLICX
VOCABULARY:

Low Level

machine
traffic
clean up
careless

parking _
dirty
punch out
language

plant
dress code
bad
late

call in
bulletin boards
trespassing
report
repeated

soliciting
personal use
accident
leave early

failing
report
discord
drunk
t hr e at ening
f o r an o t he r
o ff limits

eating
l y ing
dama ge
ind ece n t
punc hin g
o th e r pe op l e-

gun s
fi ghtin g
gamblin g
f a il i ng t o ca l l in
dru gs

s t e .J]i:1 ;-e x pl o,- i '-' ::: .s u sp i:-ns : C'i.

Medium Level
careless
loitering
off limits
defacing
absence

record time

High Level
poor work
returning
mistakes
immoral
dru gged
ca r e l e s s
smokin g
Max i mum
dj s obe'-'
wea pons
da mag i ng
c onvi ct ion
a l coho l
t e r mina t ion

3 d e\' s

possessi '.

1: ·

'd bett e r
should have known

Dl ALOG :
UE
1.

Sa va t h :

~h a t ha ppe ne d to Jim?

Choeuth:

He got a warning la s t week .
up h i s work area.

Savath:

He 'd better be careful.

120

He n eve r cl eaned

�Lesson 29 (cont.)
DIALOGUE:
2.

I heard that someone got fired last week in
your department.

Choeuth:

Yes.

Savath:

3.

Savath:

He should have known that that is a maximum
offense.

Yin:

I have had alot of time out because of sickness
in the last two months.

Ry:

You better be careful because three times out
in an eight week period is grounds for a
warning.

Yin:

Does that mean three days?
for a week.

Ry:

No that is considered one time.
three separate occurences.

He was gambling during lunch.

121

I was sick once
It must be

�Lesson 30

HYGIENE/OTHER REGULATIONS

..

VOCABULARY:
smocks
clean up
must wash hands
regulations
bad breath
frequent

smell
toilets
unsanitary
garlic
bath
dirty

clean
sanitary
no food on floor
sweat
deodorants
cultural

GRAMMAR:
Idioms: that's a good question; get upset; bad -side

MATERIALS:
tapes - GMP dress code, no eating, drinking, or smoking on floor
- pictures of dirty/clean conditions
- "smelly food"

DIALOGUE:
Did you ever have t o move awa y from someone
beca us e h e smell ed t oo much ?
Yes, I thinl: Arneri canE' smell rr,0rc- th 2n ..\ E'ia n~ .
Ma ybe th e ir swea t s mel l s str on ~0 r . Ho ~ 2b0ui
you?

Frank:

I ha d an Asian friend wh0 l oved t o e a t ~=r: i ,
But he at e ~a rlic f o r lun c h an d af t er lun ch h e
had bad breath. l had t o move a\ :..,-_ \- h en \·."c'
:
talked.

Dal:

I love to eat ba r l i c fo r lun cL .
use mints or somethin ~ .

Frank:

2.

Frank:

Dal:

].

I'd better take mor e ba ths!

Sa ykanh:

Mar y , why d o Americans get u ps.:t i: tr+i r bathroom is a little dirt y? It's not like a ki t c hen
where you prepare food.

Mary:

That's a good question.
though.

Saykanh :

I heard some people talking about their vacation.
All they talked about were the dirty bathrooms.

122

J'd

be tte r

They do get ver y upset,

�Lesson JO (cont.)

Mary:

Americans feel clean bathrooms are healthier.

Saykanh:

I'd better warn my friend.
She's going to
start work next week.
I don't want her to get
on someone's bad side.

READI NGS:
1.

Uniforms: uniforms and hair coverings must be worn in all manufacturing
areas. While these are provided at Company expense, you are responsible
for their care and cleanliness.
Uniforms must be fastened, free of extraneous articles and markings and
may not be covered by other garments. Sleeves may be shortened but must
be hemmed with the lower tip of the sleeve reaching one to three inches
above the elbow. Long-sleeved garments may not ve worn under short-sleeved
uniforms.

2.

Employee Identification Badges: you will be issued an identification
badge when you are hired. It must be worn at all times and in such a
manner that it is readibly visible. Should you forget it at any time,
a temporary badge can be obtained from the receptionist.
If you lose
it, the loss must be reported to Personnel immediately where a new
badge will be issued. Badges must be returned to Personnel upon separation from the Company.

3.

Food and Beverages:
food and beverages may be consumed only in ~afeterias, outside of buildings, and at othe r designated ~ reas d e fi n ed .
by your Supervisor.

4.

Smoking: you may smoke anywhere outside building s (unless posted si gn s
indicate otherwise) and in the cafeteria and in d e signated office area s .
Smoking in any other area is unauthorized and constitutes a serious
infraction of Company rules qualifying as a High-Level Offense under
the Warning System.

5.

Lockers: you will be ~ssigned a locker upon hire for the purpose of
storing personal possessions not authorized to be taken into manufacturi ng
areas.
It is not meant for keeping money or valuables or for long-ter m
storage of food.
You use these lockers at your own risk and the Company is not responsibl e
for loss or damage to propert y stored therein. The Company reserves th e
right to inspect lockers when it is de eme d nec e ssar y .

123

�Lesson 31

COMPANY SERVICES
VOCABULARY :

Communication

bulletin board
information
job bids and postings
personal interest

news
"Bard World"
announcement
"pulse"

newsletter
notice
new products

Awards and Recognition

eligible
milestone
long-term employees

loyal service
increments

baseball
parties
basketball
tryout

seniority
entitle
service award

social events
soccer
picnics
realize

costs
fees
afford
approved
form
certificate
financial
spring
semester
course
title
receipt
final

tuitio n
co ll ege
text hooks
assis tan cE:
t: ljgible
de~re (:

Activities

sports
football
dances
volleyball
Education
scholarship s
children
required
educational

75%
job related
program
grades
approval
indicate(d)
register(ed)
school
university
accounting

fall

i nvoices
reimburs e
accordinr, to
s chedule
i m:'."le diat e
r..a na ge r

GRAMMAR:
imbe dded sentences
Idioms: sign up; let me kn o~; thanks a milli on ; go ou t fo r; sound s l i ke

124

�Lesson 31 (cont.)

MATERIALS:
- pictures of sport events, newsletter
- flashcards with vocabulary

DIALOGUE:
Kim:

Have you seen the bulletin board?

Pen:

No, what's new?

Kim:

1.

A new job posting.

Pen:

--R~lly?

I'm . going to check it out at lunch time.

Are you going for the volleyball team?
What volleyball team?

Ath:

The USCI volleyball team.
today.

Rom:

3.

Ath:
Rom:

2.

That sounds like fun .

Hanh:

What's the educational assistance program ?

Mary:

USCl will h e lp you pay for a job related cour s e .

Hanh:

That' s great .

Mary:

I'll give you a form. Read it and let me kno~
if you have any questions.

Hanh:

Thanks a million.

125

Tryouts are

~'h e r e do J sign up ?

�c. a. aAw, JNc.
Et&gt;t&gt;CATJONAI. ASSISTANCE PJtOGJ:lA!-l

J,

..

---------------------------·

~Q~ST APPROVAL TO ENROtL IN THt Et&gt;t&gt;CATIONAL ASSlSTA."C£

PR,-

GP.A.V. AS .JNDlCAttt&gt; BrLCfth

l ~lLL·at 1XGlSTIP.IO AT

-----s-c"""'tt"""O,..,,O_L_O_.R_L'"",...,;"""'l-vt=p_-=-cl=z=y,.,,...__ _

FOR THE-----::-:-::-:-~~==-=----- SEY..EST£Jt, 19_ _ _ .
FAl.L OF. SfRlNG

COST

l UND:tR.S'IA."D THJ..'I UPON JU:CtlPT o:r FINU C~:ts ).!;D l~'"\'OlC:tS
TH:t COY.?JJ;y l-l"ILL P.!11".BUR.St Mt ACCORDING TO Tl:::I: FOLLO-..:n;G
SCH:tt&gt;ULE:

.
A -

7S\

B • 75\

C - 751
SIGNI:D:
~UTING J.PJ&gt;f(OVAL:

1.

Imme~iate Supervia0r1

t&gt;ate:

2.

Department Manager 1

Pate;

3.

•ersonnel1

Pete·

Copiea1

•

••raonnel, Accounting, E:mployee
126

�Lesson 32
LEAVING user
RESIGNATION - RETIREMENT - PLANT LAYOFF - JOB REDUCTION
(Unemployment Compensation, Workers Compensation)

VOCABULARY :

resignation
pension
involuntary
seniority
happen
receive
work related
expenses

retirement
job reduction
reemployment
recall
apply
Department of Employment
illness
average weekly wage

two-week notice
exit interview
bumping
laid off
benefit
Security (DES)
injury

GRAJ.'1MAR:

unreal conditional: if
DIALOGUE:
This is my two-we ek no tice of r esignation.
I'm sorry to know t hat you ar e l eaving USCI.

Pen:

Thank you. M wife wan ts t o move t o
y
Rhode Island to be near her parents.

Greg:

Can you come in on Tuesday a t 10:00 am. for an
exit interview?

Pen:

2.

Pen:
Greg:

1.

Yes, I can.

Dal:

What could I do if I were laid off?

Mary:

You could apply for unemp l oyment benef its.

Dal:

How could I do that?

Mary:

You would go to the Department of Emp loyment
Sec urity and fill out a form.

Dal:

That's all?

Mary:

You would have to wait
fill out the form.

Dal:

Oh.
127

weeks before you could

�Lesson 32 (cont.)
Mary:

Dal:

How long would my benefits last?

Mary:

For

Dal:

What would I do while I was waiting?

Mary:

3.

Then you 'WOuld have to wait
receive you first check.

You should go .on interviews and write the name
of the company and the date of the interview
on the card DES gives you.

weeks until you

weeks.

READING:
1.

Resignation: if you find it necessary to resign from you job with
USCI/Bard Implants, a two week notice in writing ·w ill enable the
Company sufficient time to find a replacement, prepare the necessary
paper work, and conduct an exit interview. Many of you were given
an opportunity to give notice to your former employer when you came
to USCI/Bard Implants, and we would like the same courtesy.

2.

Exit Interview: an Exit Interview with employees terminating their
employment will be arranged by the Personnel Department whenever possible. This exit interview will cover th e reason(s) for termination,
return of Company property, exp lanation of insurance conversion
privileges and eligibility for reemplo yment.

3.

Retirement: in order to receive your pension on a timely basis,
three (3) months' advance notice is required on retirement. See
pension booklet or Personnel for further details.

4.

Return of Company Property: individuals 1 eaving the emp loyment of USCI /
Bard Implants are required to return I.D. Badge, uniform, tools, keys
Employee Handbook, and any other Company property in their possession.

5.

Plant Layoff - Job Reductions - Bumping - Recall (hourly): it is our
intention to avoid reductions in the hourl y wo rkforce whenever possibl e .
There may be occasions, however, when they cannot be avoided. There
are two types or reductions affecting hourly employees which may occur:
- Those where the ultimat e goal is t o reduce the number
of employees in the workforce resulting from a general
lack of work; or
- Those where downgrading and/or reassignment of employees
will occur because of isolated incidents of lack of work
resulting from technological change or other causes. No
employees are involuntarily separated from the Company in
this type of action.

128

�Lesson 32 (cont.)

READINGS:
In either situation, plant seniority is the factor which determines
the options of employees affected. Both types of reduction begin
with an announcement to the workforce posted at least five (5) days
before the actions occur. As positions and jobs are -eliminated,
bumping will occur according to seniority, until the least senior
employees in the plant are either downgraded to the lowest level or
laid off.
Employees who have completed their probationary .period and who are
layed-off are eligible for recall for a period of one year or length
of service, whichever is less.

129

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                    <text>UNIVERSITY OF LOWELL
INNOVATIVE EMPLOYMENT PROGRAM

VOCATIONAL ENGLISH AS A SECOND LANGUAGE (VESL)
and
EMPLOYMENT ORIENTATION
Volume 1: Housekeeping Department

prepared for

STOUFFER'S BEDFORD GLEN HOTEL

by

Dr. Hai B. Pho, Editor
Lan T. Pho &amp; Joan DeWitt Seeler, Technical Writers

THIS CURRICULUM IS PREPARED EXCLUSIVELY FOR STOUFFER'S BEDFORD
GLEN HOTEL BY THE UNIVERSITY OF LOWELL/INNOVATIVE EMPLOYMENT
PROGRAM UNDER A GRANT WITH THE DEPARTMENT OF PUBLIC WELFARE, DR.
HAI B. PHO, PRINCIPAL INVESTIGATOR.
ALL RIGHTS RESERVED. NO PART OF THIS BOOK MAY BE REPRODUCED IN
ANY FORM WITHOUT WRITTEN PERMISSION FROM THE AUTHORS.

1 UNIVERSITY AVENUE . LOWELL. MASSACHUSETTS O 1 854

TELEPHONE (61 7) 452 - 5000 , EXT 2270

�)

UNIVERSITY OF [OWELL
INNOVATIVE EMPLOYMENT PROGRAM

VOCATIONAL ENGLISH A ASECOND LANGUAGE CVESL)
S
AND

EMPLOYMENT ORIENTATION
PREPARED FOR

HOUSEKEEP'.I;NG DEPARTMENT

BY

LANT. PHO
University of Lowell

JOAN DEWITT SEELER
Jewish Vocational Services

1 UNIVERSITY AVENUE, LOWELL . MASSACHUSETTS O 1 854

TELEPHONE (61 7) 452 - 5000. EXT 2270

�INTRODUCTION

The Stouffer's Bedford Glen Hotel curriculum is an instructional
pack.age of Vocational English as A S~cond Language (VESL) and
employment orientation (EO).
The objectives of the curriculum are (1) to familiarize students
with job related English, (2) to improve their English comprehension level
both listening and speaking, (3) to provide them a better understanding of
work procedures, machinery and equipment, company regulations, personnel
policies, occupational safety and interpersonal communication~

etc.

',

The curriculum is written for students who have completed a beginning
course in ESL.

The focus of this curriculum is on job-related vocabulary

and conversation.

Basic grammar is reviewed through presentation of

vocabulary and job-related dialogues.
Teaching methods include show-and-tell, illustration, simple explanation,
listening and speaking drill, situational role playing, etc ...

*************************************************

*
*
* This curriculum is prepared by the University:
*
:
:
:
:
:
:
:

of Lowell, exclusively for Stouffer's Bedford:
Glen Hotel, under a grant with the Department t
of Public Welfare.
t
All rights reserved. No part of this book:
may be reproduced in any form without written
permission from the authors.
:

t

*
*
*************************************************

1

�TEACHER'S NOTES
In general the VESL focus should be on speaking and listening,
with reading and writing assigned as homework if desired.

A number of

students may be non-literate; therefore, the aim of the class time
should be to enable the student to understand and use the vocabulary
and grammar orally.
visually first.

All terms should be introduced orally and

When possible real items should be used in class.

Flashcards and written dialogues -and stories should be used for
and review.

The choice of drills are left to the

teacher's discretion, but those that require the highest percentage of
the student's conversing are recommended.

After students can produce

the dialogues comfortably, they should use other vocabulary items, and
terms from their previous knowledge.

Where supplementary vocabulary

items are indicated, or if a class has a low level of English
proficiency, the teacher should concentrate on the most important
vocabulary items and attempt to finish all the topics within a
three-month term period rather than try to cover all vocabulary and
not finish all the topics.
Employment orientation (EO) is composed of numerous topics
related to employees' performance and job satisfaction.

This

curriculum will present EO terminology and concepts in three ways:
1.

Essential terminology will be presented in the VESL lesson.

2.

Most concepts will be presented in a story-format when it is
not essential for the student to express specific
terminology in English.

3.

Some EO will be presented as direct translation from the
company/personnel policies or employee's manual.

EO terminology or concepts should be explained in the most simple form
to assure full understanding on the part of the students.

A review of

the company regulations and its personnel policies by the teacher is
essential.

Interpretation services of bilingual tutors are strongly

recommended.
Whenever bilingual tutors are available, students can be grouped
together by their ethnic background.

Each tutor will be conducting

listening and speaking drills with his/her group.

2

In addition,

�arrangements should be made to involve management staff and personnel
office staff in class presentation .
The curriculum is structured on a daily unit during the first
month of the training program.

For the last two months it is

structured into weekly units.
The following texts can be used as reference to this curriculum:
1.

EVERYDAY ENGLISH--STUDENT BOOK 2 B, edited by Linda Schurer,
The Alemany Press, 1980.

2.

ENGLISH FOR YOUR FIRST JOB, David Prince and Julia Gage,
Edmonds Community College, Washington, 1981.

3.

ENGLISH FOR ADULT COMPETENCY, by Keltner, Howard and Lee,
Prentice Hall, Englewood Cliff, N.J. 07632.

3

�FUNCTIONAL OVERVIEW OF CURRICULUM
MONTH 1:

STOUFFER'S BEDFORD GLEN HOTEL
A GENERAL OVERVIEW FOR ROOM ATTENDANTS

Week 1:
Employment Orientation (EO):

Stouffer history - Hotel layout -

Outlet - Overview - Hours of operation - Guest relations
Vocational English As a Second Language (VESL):
- Recognizing work areas
- Understanding general duties
- Guest relations
- Understanding directions
- Asking for clarification
Week 2:
EO:

Working conditions - Safety

VESL:

Application Form Vocabulary
- Job interview
Paycheck
Calling in sick
- Working conditions, a daily schedule
- Safety on the job

Week 3:
EO:

General Personnel Policy Information
- Probationary period
- Employment policies
- Statement on the Union

VESL:

Guest Room :
- Items
- Procedures
- Guest relations
- Teamwork

4

�Week 4:
EO:

Affirmative action~ Open door policy on problem solving

VESL:

Acknowledging that you understand directions given.

Guest

room (continued)
- Items around the bed
- Closet and folders
- Bathroom
- Good work and bad work
MONTH 2:

A ROOM ATTENDANT AT WORK - PERSONNEL POLICIES

Week 1:
EO:

Wages and benefits, hourly rate, straight time, overtime

VESL:

Guest relations, conversations

Week 2:
EO:

Wages and benefits (continued)

VESL:

Filling out a Maid Sheet and other reading's,
Common housekeeping problems

Week 3:
EO:

Your paycheck

VESL:

People you will meet

Week 4:
EO:

Other fringe benefits

VESL:

Tips

MONTH 3:

INTERPERSONAL RELATIONSHIPS AT WORK, PERFORMANCE APPRAISAL,
REVIEW PERSONNEL POLICIES AND EMPLOYEE'S RIGHTS AND
RESPONSIBILITIES

Week 1:
EO:

Accident at work, review personnel policies

VESL:

Work habits

Week 2:
EO:
VESL:

Rights and responsibilities
'- Taking breaks
- Days off
- Introducing self

5

�Week 3:
EO:

Discretionary procedure

VESL:

- Talking to fellow workers
- Asking for property
- Acknowledging a mistake

Week 4:
EO:
VESL:

Employee services
- Performance review
- Promotion/transfer
- Cut back in hours
- Lay off
- Termination

6

�STRUCTURAL OVERVIEW
MONTH 1
Week 1:

Imperatives
Infinitive with "want"
Adverbs of time: "now", "later", "today"
Direct address
Modals: "should", "have to"
Adverbs of frequency: "always", "usually", "sometimes",
"never"
Adverbs: "here", "there"

Week 2:

"WR" questions: "what", "how", "who", "when", "where",
"why"
Modals "may", "can"
Indirect objects
Adverbs of frequency

Week 3:

Passive "is called"
Use of "or"
Review of past tense
Modal: "may be", "might be"
"Need to"
Conditional: "if"

Week 4:

Negative: "don't"
Cardinal number "first"
Adverbs: "again", "now"
Imbedded sentence: "make sure that", "Claire said

that ••. "
Two word verbs: "turn off", "on", "clean down", "wash
out", "clean up"
MONTH 2
Week 1:

Comparative "more", "er"
Adverbs: "very", "-ly"

Week 2:

Prepositions: "on", "under", "near", "to", "in", "up"
Modal: "'d better"
Future - "I'll"

7

�Week 3: - Adverbs: "not yet", "too", "rest"
Week 4:

-

2 word verbs: "break out", "take off", "hose off"
2 word verbs: "turn on/off", "shut off"

Preposition: "down"
Week 4: - Participles: "jammed", "stuck", "broken"
(cont.)

Imbedded sentence: "I think

II

- Modal: "should", "can", "have to"
- Comparative: er, more, est
- Future Tense
- Imperatives
MONTH 3
Week 1: - Adverb: "only"
- Imbedded sentence: "I think that

II

Review "WH" questions
past tense
future tense
demonstrations: "this", "that", "these", "those"
Week 2: - Possessive pronouns
- Tenses: past, future
Week 3: - Conditional: "if", "when"
- Tag question"

---- ,

aren't you"

- Conjunction: "but"
- Adverbs: "really", "just"
Infinitives: "with", "want" and indirect object
Week 4: - General Review

8

�MQNTH 1:

STOUFFER'S BEDFORD GLEN HOTEL

Week 1:
Day 1:

GENERAL ORIENTATION, HOTEL LAYOUT, PEOPLE YOU SHOULD KNOW
The First Day at Work
-Welcoming remarks from the company representative
-History of the Company
-The organizational chart
-The physical facilities:

employee parking lot, employee

entrance, loading deck, security check, emergency
exit, red fire extinguisher, no smoking sign, employee
locker rooms, uniforms, restroom, employee cafeteria
-Breaks:

15 minutes in the morning and afternoon

-Lunch (or Supper):
-The time card:

30 minutes unpaid .- meals are free

time clock, punch in, punch out

Job Overview
The job of a section housekeeper in a Stouffer hotel
is to provide our guests with clean, comfortable rooms,
and to work in cooperation with other members of the hotel
staff to ensure the high level of personalized service our
guests have come to expect from Stouffer's.

The section

housekeeper is responsible for dai:ty cleaning of an 11, 13
or 16-roqm section of the hotel, depending on individuals
work hours.
Opening Duties
1

Go to locker room and put uniform on.

2

Pick up time card.

3

Pick up assignment card and keys.
give time card to supervisor.

4

Pick up caddy, then go to linen closet.

9

Punch in at Time Clock.
Make sure you

�Welcome to Stouffer's Bedford Glen Hotel

On behalf of the entire staff, I welcome you to the employee family at
Stouffer's Bedford Glen Hotel.
In the short time we have been open, Bedford Glen has built it's reputation
on exquisite decor and furnishings, exceptional food, and most of all, the high
quality of service and friendliness provided by our employees.
At Bedford Glen, mediocrity is not acceptable.

We look to you to perform

your job in the best possible manner so that we may continue to provide the best
quality of guest services.
Congratulations on joining our team.

I look forward to meeting you and working

with you in the months to come.

Donald P. Bomer
General Manager

10

44 Middlesex Turnpike, Bedford, Massachusetts 01730 (617)/275-5500

�STOUFFER HISTORY

During the past 23 years, Stouffer Hotels has grown to become one of the
leaders in the hospitality industry. We take pride in our hotels and the
15,000 Stouffer employees who offer the highest standards of quality in
meeting the needs of our clients, our guests, and the communities in
which they live. Today, 23 hotels across the country boast the Stouffer
name including the famous Mayflower Hotel in Washington, D.C. Stouffer's
nationwide reputation for excellence is due largely to people like you who
have contributed to its past success.
Today The Stouffer Corporation is involved in nearly every facet of modern
food service. We are considered to be one of the leaders in the industry.
The corporation is growing rapidly and expanding in many new directions with
new concepts, products, and sites for exciting new hotels.
The Stouffer Corporation is a part of Nestle Alimentana S.A., a world-wide
conglomerate, devoted to all aspects of the food industry and based in
Vevey, Switzerland.
Stouffer Hotels began in 1959,with the purchase of the already constructed
Anacapri Inn located in Ft. Lauderdale, Florida.
To date, there are 23 Stouffer Hotels in operation, and growth plans call for
50 hotels by 1990. This tremendous growth plan is being led by
William N. Hulett, President of Stouffer Hotels.
Stouffer Hotels have been built around quality oriented people who are dedicated to fine quality and .service throughout all of our hotels. A long
tradition of quality, comfort, and highly personalized guest service has
become the cornerstone in establishing new standards of excellence within our
hotels.
Stouffer Hotels today is a family of people who take pride in themselves,
pride in their individual responsibilities, and pride in a company that strives
for the highest in quality for its product, its services, its hotels, and most
importantly, its people.
The Stouffer history is a strong people-oriented heritage we can all be proud
to join. We want to welcome you as a new member of the Stouffer team, and offer
you the individual challenge and opportunity to develop with one of the fastest
growing companies in the American lodging industry.

11

�DIRECTOR OF
HOUSEKEEPING

r
ASSISTANT DIRECTOR
OF HOUSEKEEPING

I
COFFEE SERVICE
SUPERVISOR

LAUNDRY MANAGER

COFFEE SERVERS

LAUNDRY SUPERVISOR

FLOOR SUPERVISOR

LEAD HOUSEMAN

NIGHT MANAGER

NIGHT SHIFT
SUPERVISOR

ie.--, ---.------·
-

ROOM ATTENDANTS

DAY HOUSEMEN

NIGHT CLEANERS

,_.
N

I

SEAMSTRESS

LAUNDRY
ATTENDANT

I

LAUDNRY
PORTER

l

TURND(')WN
ATTENDANTS

NIGHT
HOUSEMEN

I

NIGHT
LAUNDRY
ATTENDANT

�STOUFFER HOTELS - LOCATIONS

Alamos, a Stouffer Resort
6160 N. Scottsdale Road
Scottsdale, Arizona 85253

Inn on the Square, a Stouffer Hotel
24 Public Square
Cleveland, Ohio 44113

Anacapri, a Stouffer Hotel
1901 North Federal Highway
Fort Lauderdale, Florida 33305

Lauderdale Surf, a Stouffer Hotel
440 Seabreeze Avenue
Fort Lauderdale, Florida 33316

Avalon, a Stouffer Hotel
9519 East Market Street
Warren, Ohio 44484

The Mayflower, a Stouffer Hotel
1127 Connecticut Avenue, N.W.
Washington, D.C. 20036

Stouffer's Battle Creek Hotel
50 Capital Avenue, S.W.
Battle Creek, Michigan 49017

National Center, a Stouffer Hotel
2399 Jefferson Davis Highway
Arlington, Virginia 22202

Bedford Glen, a Stouffer Hotel
44 Middlesex Turnpike
Bedford, Massachusetts 01730

The Oakbrook, a Stouffer Hotel
2100 Spring Road
Oakbrook, Illinois 60521

Stouffer's Cincinnati Towers
141 West Sixth Street
Cincinnati, Ohio 45202

Pineisle, a Stouffer Resort
P.O. Drawer #545
Buford, Georgia 30518

Dayton Plaza, a Stouffer Hotel
Fifth &amp; Jefferson Streets
Dayton, Ohio 45402

Riverview Plaza, a Stouffer Hotel
First National Bank Bldg., Suite 1414
Mobile, Alabama 36602

Stouffer's Denver Inn
3203 Quebec Street
Denver, Colorado 80207

Stouffer's Somerset Inn
3550 Northfield Road
Shaker Heights, Ohio 44122

Stouffer's Dublin Hotel
600 Metro Place, North
Dublin, Ohio 43017

Stouffer's University Inn
3025 Olentangy Road
Columbus, Ohio 43202

Five Seasons, a Stouffer Hotel
350 First Avenue
Cedar Rapids, Iowa 52401

Valley Forge, a Stouffer Hotel
480 North Gulph Road
King of Prussia, Pennsylvania 19406

Greenway Plaza, a Stouffer Hotel
6 Greenway Plaza East
Sourthwest Freeway at Edloe Street
Houston, Texas 77046

The Waverly, a Stouffer Hotel
2814 New Spring Road, Suite 100
Atlanta, Georgia 30339

The Hamilton, a Stouffer Hotel
400 Park Boulevard
Itasca, Illinois 60143

The Westchester, a Stouffer Hotel
80 West Red Oak Lane
White Plans, New York 10604
13

�DIV.

UNIT NO.

JOB CLASS

EMPLOYEE NO.

EMPLOYEE NAME

PAY ENDING

MEALS

TIPS

DOLLAR ADJ.
ACTUAL
HOURS

OVERTIME
HOURS

SUNDAY
HOURS

HOLIDAY
HOURS

VACATION
HOURS

REGULAR
UNIT/ JOB CLASS
o T H E R
UNIT

I
I

JOB / CLASS

0 T H E R

UNIT

JOB/ CLASS

I
I

RATE

-

RATE

-

1st DAY 2nd DAY 3rd DAY

4th DAY

5th DAY

TOTAL HOURS SHOWN ARE CORRECT
SUPERVISORS OK
FORM PAY -1 REV 9 /70

STOUFFERS

14

6th DAY

7th DAY

�MONTH 1 - Week 1
Day 2
EMPLOYMENT ORIENTATION (EO):
First Floor:
Second Floor:
Third Floor:

Hotel Layout

Ballroom, meeting rooms (1111-1157)
Lobby, restaurants, tennis, pool, guest
rooms (2001-2157)
Guest rooms (3001-3157)

VOCATIONAL ENGLISH AS A SECOND LANGUAGE (VESL):
Recognizing Work Areas
Vocabulary
st
nd
rd
floor, 1 , 2 , 3
laundry room
linen closet
housekeeping office
guest room
pool
kitchen
elevator
Grammar:

Materials:

stairwells
Employees restroom
bathroom
room
section
upstairs
downstairs

Infinitives
Infinitive with want
Direct Address
Question: Where
Maps of Hotel

Dialogue 1
Lisa:

Phuong, I want you to clean Section

Phuong:

Where is Section

Lisa:

nd
It's on the 2
floor near the pool.

today.

?

Dialogue 2
Peg:

Sopheo, I want you to clean Section

Sopheo:

Where is Section

Peg:

It's on the first floor near the elevator.

today.

?

�HOTEL LAYOUT

1111-1157

FIRST FLOOR

•D
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2051-2070 "'

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2001-2033

SECOND FLOOR

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--iw

�MONTH 1 - Week 1
Day 3
EO:

Outlet Overview, Hours of Operation (see pages 21 and 22)

Restaurants and Lounges:
Hours of Operations:
VESL:

Havilland's, JPT's, Garden Terrace

Breadfast, lunch, brunch, snack, dinner,
cocktails, room service

Recognizing "Off Limits"

Vocabulary
banquet area
assembly area
lobby
rear lobby
guest restrooms
public telephones
next time
remember
in a hurry
It doesn't make any difference,
Grammar:

off limits

stay out of
instead
use _ _ _ instead
you should never
never
again
against the rules
before

Modal: should
Imperatives with not
Adverb of time
Prepositions: from, to

Dialogue 1
Chuck:

You should never go through the lobby.
It's off limits.

Phuong:

How should I get from

to

Chuck:

Go/Use

instead.

Phuong:

OK •. I'm sorry.
next time.

?

I' 11 go the right way

Dialogue 2
Dave:

Sopheo, you shouldn't be in the banquet area.

Sopheo:

I wanted to go to the ___ . I was in a hurry.

Dave:

It doesn't make any difference. Never go
through the banquet area. It's against the
rules.

Sopheo:

I'm sorry.

I'll remember next time.

20

�OUTLET OVERVIEW

RESTAURANTS AND LOUNGES

Havilland's
A sophisticated, elegant dining room featuring a two sided wood burning fireplace
surrounded by beautifully etched mirrors and solid oak panels.

Menu items include

the finest selection of American cuisine, prepared with simplicity and sophistication.
Reservations suggested.
JPT's
A distinctive, casually sophisticated restaurant featuring a hexagon shaped and brass
trimmed bar.

Accenting the multiple level dining room is a large overhead skylight

with plants throughout the room. _ The menu features light contemporary entrees
reasonably priced and served distinctively.
Garden Terrace
A casually elegant lounge just off the lobby level for relaxing over an early afternoon, evening, or after dinner cocktail.

This beautiful spacious room with decor

enhanced with natural oak, cream colored marble, and a light, very open feeling.

21

�HOURS OF OPERATION

J.P.T. 'S
Breakfast
Breakfast
Lunch
Snack Menu
Dinner

6 : 30 a. m. -11 : 30 a.m.
7:30 a.m.-12:00 p.m.
11:30 p.m.-3:00 p.m.
3:00 p.m.-5:00 p.m.
5 : 00 p •m•-11 : 00 p.m.

Monday Saturday
Monday Monday Monday -

Lounge

11 : 00 a •m. -1 : 00 a.m.

Monday - Sunday

11:30 a.m.-2:00
6:00 p.m.-10:00
6:00 p.m.-11:00
11:00 a.m.-3:00

Tuesday - Friday
Monday - Thursday
Friday and Saturday
Sundays only

Friday
and Sunday
Sunday
Sunday
Sunday

HAVILLAND'S
Lunch
Dinner
Dinner
Brunch

p.m.
p.m.
p.m.
p.m.

GARDEN TERRACE
Cocktails
Cocktails
Cocktails

6:00 p.m.-11:00 p.m.
11:00 a.m.-11:00 p.m.
11:00 a.m.- 3:00 p.m.

ROOM SERVICE
same hours as J.P.T. 'S

t

l/

22

Monday
Tuesday - Saturday
Sunday

�MONTH 1 - Week 1
Day 4
EO:

Guest Relations (see page 2lf)
-Make eye contact. SMILE. Say "Good morning" or
"Good afternoon", as appropriate
-Be prepared to give accurate directions
-Advise security of any suspicious people on the
floors
-Do not unlock doors for anyone waiting access
to a room

VESL:

Understanding General Duties

Vocabulary
housekeeping
be on time/punctual
be dependable
be friendly
check details
have a positive attitude
clean rooms
replace used up/missing/dirty items
report broken items
report missing items
report guests' requests
Grammar:

help guests if you can
be polite
if you don't know, ask
for help
double check the room
pick up phone
punch II 11
finished
C
press 13 /o 14 OCL
report guests' problems

Modal: should
Conditional: if

Dialogue 1
Phuong:

I want to do a good job.
What should I do?

Chuck:

You should

Dialogue 2
Sopheo:

I don't know - - - - - - -

Dave:

That's OK. If you don't know something,
ask for help.

23

�GUEST RELATIONS

It is the objective of Stouffer Hotels to offer each guest the ultimate in
hospitality in terms of food, beverage, accomodations and service. To that end,
it is expected that every guest will be treated with respect, courtesy and dignity,
and will experience professionalism at every level of contact with our employees.
Our guests see each employee as a representative of Stouffer's. Each employee
should keep Stouffer's image of hospitality and service to guests uppermost in his
or her mind.
1.
2.
3.
4.
5.
6.
7.

8.

9.

Have a positive approach to your work.
Self respect and confidence radiate! Conduct yourself professionally
and you will be treated accordingly.
Acknowledge the guests as quickly as possible. If you are not able to
service them immediately, do not ignore them but, rather, make eye
contact and smile indicating that you will be with them momentarily.
Make each guest feel that he or she is your personal guest. Smile
easily and convincingly, and introduce yourself at some time to the guests.
Be composed. Let the guest feel that he or she is in competent hands.
Your self-assurance will instill confidence.
Be discrete. Keep our business operations in our house, and personal
concerns in your house.
Strive for recognition of your guests. If guests come in regularly, learn
their names, recognize them and greet them by name. By the same token,
do not become overly friendly with guests. Always address them by Miss,
Mrs. or Mr. Employees are not to sit with a guest at any time.
Treat your guests with the dignity they deserve, and THAT INCLUDES CHILDREN. Nothing can be more offensive to your guests than to disregard
their children. They should be made to feel just as welcome and comfortable as their parents or escorts. Nothing will win you repeat business
as quickly as taking time to pamper and cater to a family with small
children.
Every complaint is important to the guest who is voicing it and is, therefore, important to us. Every effort must be made to resolve the problem
as quickly as possible. In any complaint situation remember four points:
a. Be calm - your composure can be contagious
b. The guest is always right - never argue with the person
c. When the guest leaves you, be sure that he or she is satisfied.
d. If the problem is major or you are not familiar with a particular
situation or problem, always refer to your supervisor.

24

�MONTH 1 - Week 1
Day 5
Review
Quiz:

Fill in work areas on map of hotel

Role play:

Understanding directions

Personal Appearance:
1.

Everyday, you should report for work in a clean,
well-fitting uniform, neat shoes, hair combed,
hands and fingernails clean.

2.

Always wear your name tag while working.

3.

Maintain good posture at all times. Do not
engage in conversation with other employees in
public areas .

4.

You must wear a closed-toe, closed-heel, leather~
type shoe.

25

�MONTH 1 - Week 2:
Day 1:

EMPLOYMENT PROCEDURES
Application Form Vocabulary

Review: -alphabet:

(1) recognition .of capital letters and small
letters
(2) alphabetical order

-numbers
Vocabulary
name
first
middle
last
address
work
reference
Grannnar:

street
town
number
zip code
telephone number
education
citizen
"wh" question:

Materials:

area code
fill out application
write clearly
print
social security number
emergency contact person
visa status

What's your ..... ?
How do you spell your •.. ?

blank application form, flash cards for alphabet,
numbers, first, middle, last name, vocabulary and
dialogue sheet.

Dialogue
What's your ~ame? (first, middle, last)
How do you spell it?
What's your address?
What's your telephone number?
Supplementary Dialogue
Saying your name (first, middle, last)
Peter:

Good Morning. My full name is Peter F. Macaulay .
You may call me Peter which is my first name.
What is your full name?

Huong:

My full name is Huong T. Tran.

Peter:

How do you spell your full name?

Huong:

My first name is H-U-O-N-G. My middle initial is T.
My last name is T-R-A-N. Please call me Huong.

26

�APPLICATION FOR EMPLOYMENT
HOURLY PERSONNEL

HOTELS, RESTAURANTS, MANAGEMENT FOOD SERVICE

NATIONALLY KNOWN FOR
QUALITY PRODUCTS, QUALITY SERVICE, QUALITY EMPLOYEES

Q)

EXECUTIVE OFFICES

--0
--0

29800 Bainbridge Road
Solon , Ohio 44139
216-248-3600

LL

ffirmative action

atStot/fors

..
--0

11)

0

..J
Q)

E
0

z

~

equal opportunity in all areas

11)

Q)

We are an Equal Opportunity Employer M/ F

0
C:

- 0

11)

0

a..

Q)

0

0

27

�GENERAL DAT A AND AVAILABILITY
Please circle yes or no where appropr iate throughout the application .
Name _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ Social Security Number _ _ _ _ _ _ _ _ _ _ _ _ __
Last

First

Middle

Address-------------------------------------- Phone---------C ity
Street
State
Zip
Alternate _ _ _ _ _ _ _ __
Have you used any other name when working? No, Yes, L i s t - - - - - - - - - - - - - - - - - - - - - - - - - - - - Position Desired : 1st Choice _ _ _ _ _ _ _ _ _ __

2nd Choice _ _ _ _ _ _ _ _ _ _ 3rd Choice _ _ _ _ _ _ _ _ __

Wage or Salary Desired : - - - - - - per - - - - - - - - - Is th is negot iable? Yes,
Date available to start work _ _ _ _ _ _ __

No.

How long do you plan to continue working? Please circle. Permanently;

Summer; School Term; Other _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Many units are open seven days per week. Typical schedules involve five days in many instances. (If there is a religious reason you
are unable to work, we will try to accomodate your beliefs as much as possible.)
Are you able to work any hours any days? Yes, No, 'ti' On the chart below the days and shifts you are able to work.
What is the earliest you can arrive for work? _ _ _ a.m./p.m. The latest you can depart? _ _ _ a.m./p.m . You will be expected
to work holidays. (Flexibility is desired for ease in our scheduling. Weekends are busy times, you will be needed, do not limit yourself.)

Shift Annrox im ate Time
Early 6or7A.M .-2 or3P. M.
Lunch
Middle
Dinner
Late

10 AM

3 P .M.
~

p I.A

Mon.

Tues.

Wed.

Thurs.

Fri.

. ,tp M

Sun.

How many hours per week
do you want to work? Circle.
40; 30 to 40; 18 to 30;

llP M

.? A

Sat.

Under 18; On Call Basis

I.A

llP . M. 7A . M.

Is your transportation reliable to meet the schedules listed above?--- Do you have an alternative?----------If public , does it run on weekends and holidays? _ _ _ _ List any scheduling problems or limitations and reasons------

Have you ever been employed by Stouffer ' s? No, Yes, Where - - - - - - - - - - - - - - - W h e n
Rea son for Leaving - - - - - - - - - - - - - - - - - Name of M a n a g e r - - - - - - - - - - - J o b - - - - - - - - How did you happen to apply? Referred by·----- Agency------ ; Ad, P a p e r - - - - - - ; Employee----Sign; Passing by; Other _ _ _ _ _ _ __
Do you have any relatives working here? No, Yes, L i s t - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Can you recommend a friend who might be interested in working here? No, Yes, List _ _ _ _ _ _ _ _ _ Phone------

PERSONAL DATA
Federal law and many state laws prohibit discrimination on account of age, particularly 40 to 70 years of age. Because of minors'
limitations and alcoholic beverages control restrictions we do need to know the age of applicants who are under 21 years of age.
If under 21 years of age: List Age___ Date of birth _ _ _ __ __

CITIZENSHIP: Are you a citizen of the United States of America? Yes, No,

If not, do_you have a green permanent resident

'lisa card, 1-94 Form, or letter from Imm igration Service indicating that you are legally permitted to work in this country? No,
Yes, Card

#____

Classification ____ Expiration Date----. If hired, are you able to show proof of status? No, Yes.

POLICE CONVICTION RECORD : Because we employ a large number of women and in some instances employees have access
to guests ' property, we need to know the following. Have you ever been convicted of a felony or summary offense which involved theft or phys ical assault upon the person of another human? No, Yes, explain when, where, and details. _ _ _ _ _ __
Current Status? - - - - - - - - - - - - - - - - - -

28

�ATTENDANCE AND TARDINESS:

Promptness and good attendance are vital to our type of business which involves

serving the public.
FAMILY SITUATION: Do you have any family or other situation that wou Id make you Iate for work or ab sent from work more
.,n once a month? No, Yes, Exp la in

tL

1-'rlYSICAL CONDITION :
We are an Affirmative Action Employer covered by Section 503 of the Rehobiltation Act. If you have a physical handicap and want to be
considered under the program please indicate here _ _ _ _ _ _ _ __

Number of days absent from work or school due to illness in past 12 months ____ Explain ________________
Have you had any major illnesses in the past five years? No , Yes, List __________________________
Have you received Workers'Compensation for injury on the job? No, Yes, When? _________ Where? _ _ _ _ _ _ _ _ __
Company? ____________,....ddresS------------Type of injury?
Current status? _ _ __
(OPTIONAL)
Many of our jobs involve working around hot equipment, lift ing , and standing most of the shift. Many employees work w ith food and deal
with the public . We would like to know if you have conditions that on some jobs could be a risk to your own health or to our guests' .
Circle those conditions you have suffered with : Typhoid Fever , Tuberculosis, Veneral Disease , Diabetes , Epilepsy , High Blood Pressure,
Hernia , 13ack Injury or Problems, Allergies, Rashes, Varicose Veins, Food Problems, Rheumatism , Heart Attack Condition, Psychiatric
or Nervous Problems. List any other that could affect your w o r k - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

WORK HISTORY
List most recent employers first, then follow 1n order with earlier ones. Explain gaps

in

work history of more than one month ' s

duration. We will check references.
NAMES and ADDRESSES of
PREVIOUS EMPLOYERS

PHONE

DATES WORKED
rrom
lo
Yr .
Mo.
Yr. Mo.

Company

I

Address
r · .. v

c

-

POSITION

I

Zip

'-

RATE
OF
HOURS
PAY
Start

REASON FOR LEAVING

Finish

Moy we contact this employer for a reference?

~&lt;e

SUPERVISOR

Yes

No
Least?

What did you like best?

Gap Explanation:
NAMES and ADDRESSES of
PREVIOUS EMPLOYERS

PHONE

DATES WORKED
From
To
Yr. Mo .
Yr.
Mo .

POSITION

SUPERVISOR

HOURS

Company

I

Address
City

I

Zip

REASON FOR LEAVING

Finish

May we contact this employer for a reference?

State

RATE
OF
PAY
Start

No

Yes

Least?

What did vou like best?

Gap Explanation:
NAMES and ADDRESSES of
PREVIOUS EMPLOYERS

DATES WORKED
PHONE

Mo'.romYr . Mo.

Company

I

Address

Yr .

POSITION

Zio

Whnt ,!;,I _,_,

I;k ..

SUPERVISOR

I

HOURS

RATE
OF
PAY
Start

REASON FOR LEAVING

Finish

Moy we contact this employer for a reference?

r ·+
..
C:. • - • -

Ta

No

Yes

Least?

1-.-e • ?

Gap Explanation:
DA TES WORKED

NAMES and ADDRESSES of
PREVIOUS EMPLOYERS
Company

PHONE

I

Address

e

POSITION

Zip

SUPERVISOR

HOURS

RATE
OF
PAY

REASON FOR LEAVING

Start

I

Finish

May we contact this employer for a reference?

.... City
..._

To
From
Yr .
Yr . Mo .
Mo.

Yes

No
Least?

What did you I ike best?

REFERENCE DATA
The following person knows me and would be able to give me a personal reference.

Nome

Address

29

City

State

Zip

Phone

Occupat io n

�EDUCATIONAL DATA:
Name and Address

Dates Attended

High School

19
19
19

College
Other

to
to
to

19
19
19

Years Completed

8, 9, 10, 11, 12
1, 2, 3, 4,
1, 2, 3, 4

Graduated
Yes

Major

No

Yes

Degree

No
I

Special Skills : Typing--Shorthand--PBX--Doto Processing-- Keypunch--Yoritype-- O t h e r - - - - - - -

MILITARY DATA:
Have you ever served in the United States Armed Forces? No, Yes, What branch? __________ , When? _ _ to ___ ,
Rank?------ Special t r a i n i n g ? - - - - - - - - - - - - Citations - M e d a l s ? - - - - - - - - - - - - - - - - - - - -

PERSONALITY DATA Optional
What three words best describe your personality?---------What ore your goo Is for the next five y e a r s ? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - What is your main reason for working? Money for: (circle) Self Support, Support Family, Supplement Family Income, School
Expenses, Self Development, To Keep Busy.
List any activities, clubs, sports, hobbies in which you were or ore involved. (Do not list the name if it 1s indicative of race,
religion, creed, color, sex or notional origin of its m e m b e r s . l - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Have you received any honors or held office in any of the above? L i s t - - - - - - - - - - - - - - - - - - - - - - - - - - Which of your jobs would you soy you were the most successful a t ? - - - - - - - - - - - - - - - - - - - - - - - - - - - Why?----------------------------------------------Have you ever been dismissed from a job? No, Yes, W h y ? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - List those personal characteristics that you hove that would make you on asset for the position for which you applied, _____
If you have applied for a public contact job, list what you think influences customers the most when deciding to come bock
again and again to a certain hotel or r e s t a u r a n t . - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

INFORMATION FOR APPLICANT
This application for employment will be processed as quickly as poss i ble. Public Law 91- 508 requires that we advise you that a routine
inquiry may be made during our initial or subsequent processing which will provide applicable information concerning character, general
reputation, personal characteristics and mode of living. · Upon written request, additional information as to the nature and scope of the ininquiry, if one is made will be provided within a reasonable time.

Stouffer's treats all applicants for employment fairly, regardless of race, religion, color, creed, age, sex, national origin, marital, veteran, or handicap status.

APPLICANT, PLEASE READ AND SIGN
I understand that omissions and misrepresentations ore sufficient cause for dismissal if employed and I certify that to the best of my
knowledge the forego ing statements and historical information given by me are true. I understand that if hired, I will be on probation for
60 days (45 working days for banquet employees ).

agree to abide by appearance and grooming standards and rules and regulations

of Stouffer's whi Ie employed by them · - - - - - - - - - - - - , , - , - - - - - - - - - - - - - - - - - - - - - - -

Signature

APPLICANT DO NOT WRITE BELOW THIS LINE
Post Hire Information:

Marital Status___(spouse _ _ Where Employed _ _ _ _ _ _ _ _ _ _ Phone _ _ _ ___,Height _ _ Weight _ __

B irth Date _ _ _ _ Dependents _ _ _ _ _ Uniform Size : _ _ _ Dress; _ _ _ Jacket; _ _ _ Shirt ; _ _ _ Trouser Waist; _ _ Length _ _
Person to be notified in case of accident or e m e r g e n c y ? - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Address
Phone
Name
Interviewer's Signature _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Comm,nts _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Recommendation _ __
Interviewer's Signature
Final Dispos it ion:

Reject, or Hold

Comments
Recommendation-Reason _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

Hire for _ _ _ _ _ _ _..,osition, Classification _ _ _ _ _ _ _ _ Rate _ _ _ _ Start _ _ _ _ _ Date _ _ _ _ _ Time _ _ _ _ _ __
Department _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Approval _ _ _ _ _ _ _ _ _ _ Replacement for _ _ _ _ _ _ _ _ _ _ _ _ _ New _ _ _ __
Needed : Work Permit Yes No ;
V i sa or 1-94

Yes No;

Age Certificate

Yes

No;

Food Handler's Card

Other _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __

30

Yes No;

Social Security Card

Yes

No;

�MONTH 1 - Week 2
Day 2:

Job Interview

Vocabulary
personnel office
application form
cannot come in
reschedule
late

personnel clerk
schedule
appointment
interview
on time
Dialogue 1
Kim:

Good morning. My name is Kim.
What is your name?

Saphay:

My name is Saphay.

Kim:

Where do you live Saphay?

Saphay:

I live in Billerica.

Kim:

Did you complete the application form?

Saphay:

Yes, I did.

Kim:

Yes, I'll schedule you for a job interview with Peter.

May I have a job interview?

Dialogue 2
Noy:

Good morning. My name is Noy.
I work in the Stewarding Department.

Kim:

Good morning Noy.
What can I do for you?

Noy:

May I have an application form which I may give
to my friend?

Kim:

Yes.

Here it is.

Thank you.

31

�The phone book has a lot of

information.

The first

page is very important.
Look on the first page and find

1

fire department

3

a mbulance

department

?

,
, ?.

; LL

rs

.:;

':&gt;NE

TELEPHONE

32

�To A Friend

CONVERSATION

need to talk to my uncle.

1.

I

2.

You can call him.

1.

No,
I

can't.

I

don't have any money.

You can call him collect.

2.

PRACTICE

I

He

We

doesn't have any mone·

don't have any money.
She

You
They

I
We
You
He
She
They

You can call
can

call him.

can't

him
h er'
me
them
us

co ll e ct.

FILL IN THE BLANKS

don't
him

doesn't
her

us

me

any
them

M/J.. ;t

~

1.

I can't cal 1 my ·uncle. ). .
have
You c an call ~ ~ o l l e c t .

2.

She can't call her parents.
She ~___ have_ _ _ _money.
She can call _ _ _ _ _ collect .

3.

He can't call his girlfriend.
He
have ____money.
-He can call ______ collect. - -

4.

We can't call you and your wife.
We
You can call _____ collect.

5.

They can't call you .
They _____ have _____money.
They can call
collect.

?

T'ELEPHONE.

money.

have _ _ _ _ money.

TELEPH

33
29

�MONTH 1 - Week 2
Day 3:

-Calling in Sick

Making Telephone Calls

Vocabulary
pay phone, public phone
telephone number
need
a dime
who
wait
calling
please
operator
connect
just a minute
good morning
good afternoon
may
hold
Grammar:
Materials:

coming in
cannot come in
sick
tomorrow
let me know
what's the matter with you?
flu
cold
headache
sure
before
275-5500, extension 536

Indirect object; "wh" question:
where, why, ; modal "may''

what, who, when,

teletrainer, vocabulary and dialogue sheet, coins

Dialogue
Receptionist:

"Good morning - Stouffer's Bedford Glen"

Phuong:

I am Phuong Nguyen, I am sick today.
I want to talk to Chuck Silloway.
or
I am Phuong Nguyen. Please tell Housekeeping that I am sick. I will not be
in today. I will come in tomorrow.

Receptionist:

NOTE:

Thank you.

If you are out sick per your doctor's order, when
you report back to work you should bring in a
doctor's certificate saying that you are well enough
to come back to work.

34

�MONTH 1 - Week 2
Day 4:
EO:

Working Conditions - Daily Schedule

Working condition (see page 37)
-meal and break periods
-security
-employee locker rooms

VESL:

-uniforms
-parking
-status

Daily Schedule

Review:

Telling time

Vocabulary
punch in your own card
change to your uniform
pick up time card
11
"
a caddy
11
11
maid sheet
11
11
a bag of supplies
receive keys
turn in time card
pick up a cart
make sure/ check
well stocked
get back to work
get to work
get/pick up uniform
Grammar:

Materials;

go home
clean the guest room
report to the housekeeping office
check
linen closet
cleaning supplies
guest room supplies
change linen
clean the bathroom
take a break
eat lunch
turn in left property
assignment?
section?

adve.rbs of frequency: always, usually, sometimes, never
present tense, cardi;nal numbers
11
11
. wh
question: what time, when
maid sheet

Dialogue
Sopheo's husband:

What do you do everyday at work?

Sopheo:

First I punch in at 8;00.
Then, I get changed into my uniform.
Then I report to the Housekeeping office
and get my work assignment and my keys.
Next r pick up my caddy and check the
guest room supplies.
Then I pick up my ~oleaning supplies.
Then I pick up the cart and take it to the
· · linen closet in my section ,
Then I clean the rooms.
At 9:30 we take a break. Then l clean some
more rooms. We eat lunch at ll;.30.
I get another break at 2:00. I i~t out at 4 ;30 ,
~

35

�7-3

•I

3 - I)

II - 7

H(&gt;.V\ h
L•"'IT

Two

.Hll CU5T0M.E°I!..

~

Ji~}
~

.5 oI&lt; he/

:Wl!Ji;
_

w

°'

1ovtj5o-.\

•I

LIMIT
Two
P[ll CU5ro,,fft

~
!) wltie.vi

2) ]) o es
3) who

-

does Ho.nh 3D 1o
WC'f),?
Sokho.. go .shoppin5 ivi fh.e mov--n,·r15
sleeps

in

+h-e..

vvtov-lt\

iY\3

?

?

�WORKING CONDITIONS

MEAL AND BREAK PERIODS
Employees are provided a fifteen minute break period in the morning and afternoon.
In addition, a thirty minute unpaid lunch period is provided. Your supervisor will
advise you as to appropriate times for meal and break periods, so as not to interfere with peak periods.
SECURITY

/
/

All employees are required to enter and exit the Hotel through the employee enterance
located at the rear of the Hotel. A security officer will inspect all parcels upon
entering and exiting the premises. Any part of the building designated for "employees
only" is absolutely off limits to non employees.

/

Lockers will be assigned and controlled by the security department.
are not permitted, and locker inspection will be held periodically.

Personal locks

EMPLOYEE LOCKER ROOMS
Men's and Women's locker rooms are available with each employee assigned his/her
personal locker. Clothing and personal belongings may be stored in lockers. At no
time should any food or hotel property other than uniforms be stored in lockers.
Lockers are assigned and controlled by the security department. Each and every employee is responsible for maintaining the cleanliness of the locker room area.
UNIFORMS
Those employees required to wear uniforms will be provided with uniforms. Stouffer's
Bedford Glen Hotel will maintain and launder all uniforms. Uniforms are not to leave
the property at any time. Lockers and locker areas will be provided for storage and
changing into and out of your uniform.
PARKING
Free parking is provided for all employees in the employee parking lot adjacent to
the employee enterance.
STATUS
Full time employees are those who work a minimum of thirty (30) hours per week on a
regular basis. Part time employees work a minimum of eighteen (18) hours per week
on a regular basis. Employee working less than 18 hours per week on a regular basis
are classified as per diem employees, scheduled as needed.

37

�MONTH 1 - Week 2
Day 5:

Safety (see page 78.)

Vocabulary
wipe up spills
say "Passing, please"
handle with care
avoid breakage
keep to the right

read instructions
report unsafe conditions
report accidents
guest acciqents
employee accidents

Movie (make advance arrangement with Kim in Personnel Office)
Show fire safety film

38

�MONTH 1 - Week 2
Day 5:
- EO:

Safety

Sa fety at Stouffer's Bedford Glen Hotel (see page 78)

Vocabulary
wipe up spills
say "Passing, please"
handle with care
avoid breakage
keep to the right

read instructions
report unsafe conditions
report accidents
guest accidents
employee accidents

Movie (make advance arrangement with Kim in Personnel Office)
Show fire safety film
VESL:

Safety in the Housekeeping Department

Vocabulary
block
doorway
secure
lock
refuse to
report
immediately
Materials:
Grammar:

excuse me
later
can't
come back
inside
ok
in

ask Dave
ask Chuck
for a minute
for a second
Be careful
still
there

Supervisors role play as guest
"be sure''/"refuse" with infinitive
preposition : inside
adverbs of time: later, for a minute/second, still
modal can't
What i f
adverb of place: there

Dialogue 1
Phonh:
Chuck :

What i f the guest is still in the room?
Don ' t clean the room ;if the guest is still there ,

Dia logue 2
Pia :
Guest :

When would you like me to do your room?
Give me a half an hour ,

Dialogue 3
Savoeurn:
Darlene:

What if I want to take a break?
Leave your cart in the linen closet.

39

�MONTH 1 - Week 3
Day 1:
EO:

Prob,ationary Period - What is a Caddy?

Probationary Period (see pages 41 and 42)
-probationary employee
-two calendar months
-evaluate

VESL:

-regular employee
-performance appraisal
-review

What's in a Caddy?

Vocabulary
soap
bath soap
small soap
shaving kit
bath gel
evaluation
bathtub
sink
closet
vanity
Grammar:

note pad
do not disturb sign
laundry slip
fire safety folder
liners
room service folder
door
desk
in, on
door knob
reminding

Pany"
Where does the ·___ go?
On the ___ , in the _ __

Materials:

caddy and pictures of room, then real room

Dialogue 1
Darlene:

Where does the bath gel go?

Phonh:

It goes on the vanity in the bathroom.

Dialogue 2
Darlene:

You don't have any laundry slips on your cart.

Deng:

Thanks for reminding me .

40

�GENERAL PERSONNEL
POLICY INFORMATION

Probationary Period and Performance Appraisal
A new employee is on probation for the first two calendar months. After this
time, the supervisor will conduct a performance appraisal with the employee.
Through this counseling process you will both mutually agree upon what the
job is and what is expected of you.
After the initial review, you will be considered a regular employee and will
be formally reviewed annually thereafter. Remember - the appraisal is intended
to evaluate your job performance. It also provides the basis for promotional
opportunities.

41

�PROBATIONARY REVIEW

Employee Name____________________Date of Review_ _ _ _ _ _ _ _ _ _ _ _ __
Department_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Position_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
_ _ _Performance has been outstanding.

- - -Performance has been good.

Improvements could be made in the following areas:

1.

2.
3.

4.
5.
_ _ _Performance is marginal. I do not recommend an increase at this time. I
recommend the probationary period be extended 30 days until the following
problem areas are corrected. A further review will be conducted in 30 days.

1.

2.
3.

4.
5.

- - -Performance has been poor.

I recommend termination for the following reasons:

1.

2.
3.

4.
5.
Employee Signature_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _Date_ _ _ _ _ _ _ _ _ __
Supervisor Signature

------------------------Date-----------

Dept. head Signature

Date
------------------------ -----------

Received in Personnel

-----------------------Date-----------

�MONTH 1 - Week 3
D~:
EO:

Employment Seniority - Guest Relations

Employment Seniority (see page 44)

-5 years of employment
-25 years of employment

-anniversary party
-star club
VESL:

Guest Relations

Vocabulary
woul d
like
cleaned
or
Good morning
now
left
key
let me in
I' 11
Grammar:

come back
in half an hour
in an hour
in a few minutes
in 5 minutes
in a couple of minutes
call the desk
just a minute, please
I have to
verify

name
give me
do
next
my room
would you
today

future: I'll; passive; cleaned; or ;
111odal .would with indirect object, infinitive and
and pass:lve, "Would like to''
preposition ''in" with time
"need" with infinitive

Materials:

clock faces

Dialogue 1
Sopheo:

Would you like your room cleaned now or would
you like me to come back later?

Guest:

Give me 5 minutes.
(or I don't want service today.)

Dialogue 2
Guest:

I left my key in the room.

Please let me in,

Phuong:

I have to call the desk first.
your name for me,

Guest:

Paul Nickerson.

Phuong :

Thank you.

P-a-u- 1 N-i-c-k-e-r-s - o-n.

I'll be right back.

43

Please write

�GENERAL PERSONNEL
POLICY INFORMATION

Anniversaries
You will be invited to your first anniversary party when you have five years of
employment credit at Stouffer's. These parties are noted for good fellowship
and fun - a sort of trademark in the Stouffer family. At your five-year
anniversary, a service emblem will be presented to you. Every five years
thereafter, you will receive a new service emblem indicative of your years of
service. Then after you have been with us for 25 years, you will receive a
beautiful diamond set into a new service emblem. These remembrances are one
way of our saying a sincere thank you for your dedication, fine service, and
loyality over the years.
Star Club
When you reach your 25th anniversary, you will become a member of Star Club.
New members are welcomed into the Club each year with a special company party
held in their honor. It is a happy time, brimming with warmest memories. This
special group of employees also receive an additional benefit package.
Statement on Unions
We respect the rights of our employees and are committed to maintaining an open
and direct relationship with our people. We believe, and agree with our employees,
that it is not necessary to belong to a union to maintain such a relationship.
Over the years, our direct relationship has been mutually beneficial to both our
employees and the company, and has contributed to Stouffer's success. We wish
to support his relationship by continuing to review and establish programs (such
as our regular wage surveys, problem solving procedures, progress review program,
etc.) and policies which lead to the betterment of all Stouffer people. We believe
in these policies which give our employees the right to discuss problems, express
dissatisfaction, and obtain all necessary help by dealing directly with their
supervisors.
We do not believe it is necessary for you to have to pay dues to any outside
union to act as a mediator between us, and Stouffer employees have repeatedly
endorsed this same position in past elections and have shown a clear preference
for the continuance of our open and direct relationship.
Employee Meetings
Periodic departmental meetings as well as quarterly hotel employee meetings are
a standard Stouffer Hotel policy.
These meetings are held to communicate any operational changes and to give you
general direction on Company goals and objectives. At the same time, it is an
opportunity for you to bring up any job related problems or concerns that they
may be experiencing.

44

�MONTH 1 - Week 3

p~:
EO:

Employee Meetings - Guest Room Procedures - Beds

Employee Meetings (see page 44)
-departmental meeting
-communicate
-general direction

VESL:

-quarterly meeting
-operational change
-company goals

Guest Room Procedures - Beds

Vocabulary
blanket
changed
needs to
stain
bed pad
wrinkle
dustruffle
pillow case
bed
dirty
holes
Grammar:

linen
pillows
extra
hospital corner
throw pillows
top sheet
cot
softer
firmer
more

sheet
tight enough
forgot
bed spread
bottom sheet
would be good
sheet
again
see
here

''needs to" with infinitive
modal: could
past tense with negative: didn't
,;forget" with infinitive

Materials:

a bed, linens, pillows

Dialogue 1
Peg:

Phuong, see this blanket has a stain here.

Phuong:

Oh.

Peg:

You should change the blanket.

Phuong :

OK .

I see it.

Dialogue 2
Guest:

Could you leave me an extra pillow?

Doua,ngmany ;

Yes, of course , (Sure , ) (Yes 1 l w;i..11 , )
Do you want a soft pillow or a firm pillow?

Guest:

A firm one would be good.

45

�MONTH 1 - Week 3
Day 4:
EO:

Statement on Unions - Team Work

Statement on Unions (see page 44)
-open and direct relationship
-right to discuss problems
-express dissatisfaction

VESL:

-union
-mediator
-supervisor

Team work

Vocabulary
team
team work
give a hand
help out
I need help
work together
get organized
right
Grammar:

keep up with it
keep on top of it
run smoothly
do your/our/their/part
How's it going?
good procedure
a mess

need to
conditional if

Dialogue
Kane:

This place is a mess.

Chuck:

If you want to make this department run smoothly
you need to work as a team.

Kane:

What do you mean?

Chuck:

Get organized, use good procedure, work together.

Kane:

You were right.

46

Now we can keep on top of it.

�MONTH 1 - Week 3
Day 5:

Acknowledging that You Understand Directions Given

Vocabulary
I understand
I don't understand
I don't understand very well
Please do it again
Please show me again
watch me carefully
Grammar:
Materials:

sure
no problem
that's it
now you do it
I'll
it first
make it

negatives: don't
cardinal numbers
a bed and linens

Dialogue
Lisa:
Nouphit:

I don't understand very well,
Please make it again,

Lisa:

No problem.

Nouphit:

Now I understand,

Lisa:

I

Now, you do it.

Nouphit:

,

OK.

Lisa:

l, ·~;

I'll make the bed.

Watch me.

Good.

�MONTH 1 - Week 4
Day 1:
EO:

Affirmative Action - Guest Room Items

Affirmative action (see page 49)
-Fair treatment
-Affirmative action program
-Self improvement
-Educational refunds

VESL:

Guest Room Items Around the Bed

Vocabulary
bed
night stand
lamp
clock
bureau
clean
dirty
dusty
broken
stained
Grammar:

ripped
maintenance
waste basket
liner
ashtray
pen
notepad
sofa
chair
coffee service tray

prepositions:

Materials:

room service tray
right now
picture
coffee table
end table
matches
tv report

in, on, next to, under

room with items
"something wrong" pictures with items missing
or broken

Dialogue 1
Douangmany:

Peg, the chair in Room 2001 is broken.

Peg:

OK, I'll report it to maintenance.

Dialogue 2
Darlene:

Deng, you forgot to clean the ashtray on
the night stand.

Deng:

I'm sorry.

I'll do it right now.

48

�AFFIRMATIVE
ACTION

Fair Treatment
Stouffer's is a grand place to work. One of the many things that you will
learn to appreciate is the fact that you will be treated fairly regardless of
race, religion, color, creed, sex, age, national origin, or marital status.
Stouffer's main concern is whether you work hard, are dependable, perform your
job well, and are able to cooperate and work well with your co-workers. We are
concerned that you follow directions carefully, show respect for your supervisors, and strive for quality at all times. Each employee has an obligation
to see that our Affirmative Action Program is effective. This means that we all
should help other employees, deal fairly with them, show consideration of them,
regardless of race, religion, color, sex, age, national origin, or marital status.
Self Improvement
The Company has made available to employees Educational Refunds to assist them
financially with courses that will help them on their jobs. Discuss the details
of the program with your Hotel Director of Personnel.
Promotion From Within - Advancement
Stouffer Hotels is committed to promotion from within and you will be encouraged
to advance to the limit of your ability. There will be no discrimination on
account of race, religion, color, sex, age, national origin, marital or draft
status. All promotions take into consideration experience, education, dependability, attitude, quantity, speed, and quality of work in addition to length
of employment service.
Speaking Out
If at any time you feel you are not being treated fairly and that you are being
discriminated against because of your race, religion, color, sex, age, national
origin, marital or draft status, DISCUSS IT WITH YOUR SUPERVISOR FIRST, THEN YOUR
MANAGER. Then if your problem is not handled to your satisfaction, our problem
solving procedure should be followed (refer to "Open Door Policy on Problem
Solving").
A Word About Quality
Quality is what we seek providing in service to our Stouffer Hotel guests.
Quality in guest service can only be obtained through a sincere desire from all
Stouffer Hotel employees to serve and please our guests. Quality is what we
seek in our employees. Quality comes from men and women of all ages, colors,
races, religions, and nationalities.
49

�MONTH 1 - Week 4
Day 2:
EO:

Affirmative Action - Understanding Directions
(continued)

Affirmative Action (see page 51)
-Promotion from within
-Advancement
-Speaking · out
-Discrimination
-Quality of work

VESL:

Guest Room Items - Closet and Folders

Vocabulary
laundry bag
shoe shine bag
swim bag
laundry slips
sliding doors
luggage rack
HBO
fire safety folder
hangers
Grammar:

enough
more
a few

any
a lot

Dialogue
Phuong:

Do you have enough laundry bags?

Sopheo:

No I don't,

I need a lot more.

so

�AFFIRMATIVE
ACTION
STATEMENT of POLICY on EMPI.OYMENT AFFIRMATIVE ACTION

Stouffer's since 1924 has built its reputation on quality. Stouffer's is now recognized as a leader in the
hotel and food service industry and it continues to provide the best quality in all areas of its operations.
This reputation for quality was built by the efforts of Stouffer employees of all races, religions, coiors,
creeds, nationalities. Our employees were and still are men and women of varying ages from 18 to 80.
We are proud that many newcomers to the country of all nationalities learned their English while
helping in our operations. Each employee is recognized for his or her individual abillty, effort,
personality, dependablilty, and quality and quantity of work. We trust our employees to do their best at
all times, to cooperate with one another and to be loyal to Stouffer's. Eachjob, no matter what type, if
done well, is valuable to the total team effort for quality. It is sound business and morally right that we
do not discriminate. Of course, Stouffer's has over the years complied with whatever the current
legislation, whether local, state, or federal, requires pertaining to discrimination. Stouffer's wants to •
reaffirm our basic policy of recognition of the indivdual and indicate our sincere continued effort not to
discriminate against minorities, women, handicapped and Vietnam veterans, but to encourage their
employment, fair treatment and advancement with the Company. This is spelled out below:
Stouffer's will continue to comply with all local, state, and federal laws relative to Fair Employment Practices and Equal Employment Opportunity.
Stouffer's will not discriminate against any applicant for employment because of race, religion,
color, creed, national origin, sex*, age* or marital, handicap, or veteran status in recruiting,
testing, selection for hire, or setting initial rate of pay.
Stouffer's will not discriminate against any employee in all matters dealing with employment
including but not l1mited to: Training, tuition refund, promotions, testing, standards, termination,
layoff, recall, transfer, use of facillties, assignment of stations, benefit consideration for
increment in wage or salary, social and recreation programs or any other terms and conditions
off employment because of race, rel1gion, color, creed, national origin, sex*, age* or marital,
handicap or veteran status.
Stouffer's will maintain a productive work environment free from harassment on account of
race, religion, sex, or national origin. Employees are encouraged to bring to management's
attention any problems of discrimination or harassment. Stouffer management will investigate
any such problems and take remedial action where appropriate.
Stouffer's will take affirmative action to insure that these policies will be implemented at all
levels and at all locations. Programs have been instituted to encourage the recruiting and hiring
of females and minority** employees, and to facilltate participation in community efforts
directed toward promoting better understanding and implementation of Equal Employment
Opportunity. Efforts will be made to correct deficiencies.
To insure the effectiveness of the Affirmative Action Program, Stouffer Hotels has appointed
AllenD. Lancaster, Director of Personnel, as Equal Employment Opportunity Officer. Mr. Lancaster
will assume over-all responsibillty for the implementation of policy, outlining of objectives,
stimulating the reporting of positive results, and the adm1nistration of all programs of action. In
order to accomplish this, Mr. Lancaster will rely on his departmental staff and on each hotel's
General Manager and through Stouffer Hotels General Office Department Heads for further
implementation of all Equal Employment Opportunity Programs. Regular reports will be made
on the effectiveness of the program to the President.

Signed

&lt;'-:&lt;?
~~ef';,/ ~

_ _ /.,,','c::'~ _ _/[/-a:,~
L
,:; C -

William N. Hulett - President, Stouffer Hotels

*UnleSS a bona.fide occupational qualification.
**Minorities include: Blacks,Asians,American Indians, Hispanics,Alaskan Natives, Vietnam Veterans
and Handicapped.
Stouffer's General Offices
Effective: 8 / 15/82
Form # AlOOl 8/82
29800 Bainbridge Rd.• Solon, Ohio 44139 • (216) 248-3600
Supersedes: 11/ 1/80

51

�MONTH 1 - Week 4
Day 3:
EO:

Open Door Policy - Guest Room Items
(continued)

Open door policy on problem solving (see page 53 )
-Employee rights
-Problem solving procedures
-Improve communication
-A fair and equitable way

VESL:

Guest Room Items:

Bathroom

Vocabulary
move it a little
ice bucket
coasters
glasses
soap dish
wicker basket
amenity basket
sewing kit
shower cap
shampoo
safety mat
wet, dry
clean, dirty
right place
correctly
incorectly
Grammar:

folded
almost
like this
bath gel
shoe mit
towels
wash clothes
bath mat
shower
shower curtain
liner
sink
toilet
filled, empty
full, empty
wrong place

or

Dialogue
Nouphit:

Is the shower cap in the right place
or wrong place?

Peg:

It's almost right.
Move it a little. Like this.

52

�OPEN DOOR POLICY
ON PROBLEM SOLVING

Stouffer Employee Rights
Everyone has problems. Things are never perfect. How do we solve them? Well,
when they involve your job, Stouffer's has a procedure that works and is available to all.
When things are not going the way you feel they should in your job, Stouffer's
wants to help. The following problem solving procedure is a right you will
always have. It is a method where we can deal with each problem directly with
you and on an individual basis. Please become familiar with this procedure and
feel free to use it as needed.
Stouffer's Open Door Policy on Problem Solving
Stouffer's is proud of its problem solving procedure and policy. This policy says
that Stouffer's will provide and maintain a clear and open channel through which
every employee will be given the fullest opportunity to obtain a satisfactory
solution to job problems. Employees are assured that they will not be discriminated against or in any way penalized for using this authorized procedure.
These steps are set up to try to improve communications and correct any mistakes
that might happen despite our best efforts. We are sure that these procedures
and steps will make for a fair and equitable way to solve your job problems, and
for a true "open door policy" for all Stouffer employees.
If you, as a Stouffer employee, are dissatisfied with anything related to your
job, treatment by your supervisor, company policies or practices which create a
problem in performance of your job, the following steps should be taken.
Step 1 - The employee is to first discuss the problem with his/her immediate
supervisor. The supervisor will set aside some time, listen, investigate the problems, and then make recommendations and give a decision
or findings to the employee.
Step 2 - If the employee is not satisfied with the immediate supervisor's
decision, the problem may be taken to the employee's Department Head.
Step 3 - If the employee is not satisfied with the Department Head's finding
or decision, the individual may present the problem verbally or in
writing to the Director of Personnel.
Step 4 - Again, if the employee is not satisfied with the decision, the Hotel
General Manager will make a decision upon the verbal or written
presentation of the problem.
Step 5 - If the employee still feels the need for further consideration, the
individual may submit the problem to the area Vice President, and if
still need be, could write the President of Stouffer Hotels.

53

�MONTH 1 - Week 4
Day 4:
EO:

Open-Door Policy (continued) - Good W
ork and Bad Work

Open-door policy steps (see pages S:3 and 56)
1-Talk to immediate supervisor
2-Talk to Department Head
3-Talk or write to Director of Personnel
4-Decision by General Manager
5-Submit problem to area Vice President
6-Write to President

VESL:

Good work and bad work

Vocabulary
good work
no good
nice going
not bad
right
poor job
slow
Grammar:

mistake
OK
that's nice
that's wrong
very good
wrong
imbedded sentences
it's good work
Peter said that
it's OK

Exercise
Students:

Listen to vocabulary announced by teacher,
Repeat vocabulary a f ter teacher.
Listen again. For every phrase of "good work", students
raise 1 finger. For every phrase of "bad work", students
raise 2 fingers. Do this listening exercise until
students can distinguish expressions of " good work" .from
expressions of "ba d work".
Repeat the exercise, but this time teacher raises her
voice and softens her voice to show that a loud voic e or a
soft voice does not change criticism to praise.

Listen:

good job
nice going
good work
not bad at all
you work fast
OK
pretty good

54

no good
not good
poor job
poorly done
you work too slow
you made a mistake
do it again, faster

�MONTH 1 - Week 4
Day 4:

continued

Listen again and repeat after teacher
Listen and hold up 1 finger for "praise"
2 fingers for "criticism"
good job
no good
wrong
good work
not bad at all
wrong
you work fast
you work too slow
Listen again, for "praise" students say "thank you"
for "criticism" students say "I understand"
"Please show me a gain"
"Should I do it again?"

55

�OPEN DOOR POLICY
ON PROBLEM SOLVING

For our hotel, your problem solving contacts are as follows:
1.

2.

Department Head

3.

Director of Personnel

4.

Hotel's General Manager

5.

Area Vice President

6.
Note:

Supervisor

President

Please fill in this section with your supervisor during your orientation.

56

�MONTH 1 - WEEK 4
Day 5:
EO:

Review

A short story on problem solbing
Kim was very happy, she has been making plans for her

sister's visit on the week-end!

Her sister, who lives in

Philadelphia, will come to visit her and will stay until Monday.

She plans to take her sister out to lunch at a Chinese

restaurant in Boston's Chinatown on Monday.
When Kim looked at her work schedule for next week, she
was very disappointed.

She has to work on Monday.

Saphay: "What can I do now?;

She asked

Sap hay said: "Don't worry.

go

and see Chuck."
Kim went to see chuck and asked him if she could have ?1onday off to go to Boston with her sister.

Chuck told her it's

all right, he will ask Nouphit to work on Monday.

He also reminded

her that if she wants a day off, she will have to tell him· or Dave
on Tuesday of the previous week.

Whenever you have a problem at work, talk to your supervisor.
He will help you to solve your problem.

VESL:

Role Play
1-one student gives directions--the other doesn't understand
2-one student does a procedure wrong--the other critizes the first

Discuss asking for clarification and criticism in Cambodia, Laos,
Vietnam and the US.
Vocabulary matching quiz
Listening quiz

57

�MONTH 2 - Week 1:

EO:

WAGES AND BENEFITS

VESL:
EO:

GUEST RELATIONS, CONVERSATIONS

Wages and Benefits (see pages

59

and 62)

WAGES
Vocabulary
fixed entry rate
average wage
equity
hotel achievement

increase
6O-day probationary period
annual increment
employee performance

Dialogue
Pion:

What is my pay rate?

Chuck:

It's a fixed entry rate.

Pion:

How much is it per hour?

Chuck:

It's

Pion:

is it good pay?

Chuck:

It's better than average.

----

per hour.

HOLIDAYS
Vocabulary
regular holiday
floating holiday
regular pay

double-time
cummulative
forfeit

Dialogue
Phonh:

I am not working tomorrow.

Deng:

Why?

Phonh:

It's my floating holiday.

Deng:

Will you get pay?

Phonh:

Yes, I'll get regular pay.

Deng:

That's very good!

58

�WAGES &amp; BENEFITS

Wages
The wage and benefit program at Stouffer's Bedford Glen Hotel provides that jobs of
comparable worth are paid equal to or better than average wage in our area. Regular
wage surveys and audits are conducted to maintain equity in our wage system. All employees are hired at a fixed entry rate and eligible for an increase at the conclusion of
the sixty (60) day probationary period. Thereafter, wage rates will be increased at
least once anually based on many factors including market surveys, governmental guidelines, departmental and overall hotel achievement and employee performance.
Holidays
Our hotel celebrates seven (7) regular holidays and one(l) floating holiday. The seven
regular holidays include New Year's Day, Patriot's Day, Memorial Day, Independence Day,
Labor Day, Thanksgiving and Christmas.
Regular employee's who work the holiday will be paid double time or a regular days pay
plus straight time for all hours worked on the holiday. All other full time (30 hour)
employees granted the day off du~ to the holiday will receive a regular days pay.
The floating holiday may be used on your birthday or any other day during the calendar
year. You must schedule your floating holiday at least two weeks in advance with your
supervisor, floating holidays are not cumulative, therefore it will be forfeited if
it is not taken during the calendar year. You must complete your 60 - day probationary
period to be eligible. Employees will not be allowed to work the floating holiday for
the purpose of receiving overtime. Employees must work the scheduled day before and
after the holiday to be eligible for holiday pay. Any questions regarding the floating
holiday ~hould be forwarded to the Director of Personnel.
Vacation
Employees are required to schedule vacations at least two weeks prior with their
supervisor. All vacations are subject to the approval of the individual supervisor
and should not be scheduled during peak business months.

59

�(continued)

MONTH 2 - Week 1
VACATION

Vocabulary
take the time off
pro-rated basis

schedule a vacation
earned vacation
Dialogue
Chuck:

Did you schedule your vacation?

Pia:

No, I didn't. How many days
have I earned?

Chuck:

After one year of work, you get
a 2-week vacation.

'Pia:

That's great!

VESL:

Guest Relations - Conversations

Vocabulary
How do I
get
nearest
go
down
corridor
over there .
I'll get some more
get
didn't
wake-up call
morning c·o ffee
turned down
Grammar:

turn
left
right
Have a nice day
go right ahead
straight
shade
TV
broken
something wrong with
phone
my
There is

out of order
around
corner
upstairs
downstairs
ice machine
in here
this morning
last night
let
know
problem with
the heat

"wh" questions: where, how
adverbs of place: right, left, straight, here, there
future: I'll
possessive: my

Dialogue 1
Guest:
Douangmany:

Where is the nearest ice machine?
Go down the corridor. It's near the elevator.

Dialogue 2
Guest:
Phuong:

I didn't get my morning coffee.
I'm sorry. I'll let room service know.

60

�MONTH 2 - Week 2:

EO:

WAGES AND BENEFITS (continued)

VESL:

FILLING OUT A MAID SHEET &amp; OTHER READING'S
COMMON HOUSEKEEPING PROBLEMS

*****
EO:

Wages and Benefits (continued)

PAID SICK LEAVE
Vocabulary
eligibility
perfect attandance
accumulated sick days
Dialogue
Chuck:

You did not come in to work yesterday.

Deng:

No, I didn't.

Chuck:

Did you make a request for sick pay?

Deng:

Yes, I did.
supervisor.

I was out sick.

It has to be approved by my

HEALTH INSURANCE
Vocabulary
hospitalization
short-term disability
dental coverage

major medical
life insurance

Dialogue
Nouphit:

I've been working for 3 months.

Am I eligible for health insurance?
Peg:

Yes, you are.

Nouphit:

Am I eligible for dental insurance, too?

Peg:

No, you're not.

You have to work for one year.

OVERTl'.ME
Employees will get paid time and a half for work in excess
of 40 hours per week. No extra pay for work performed on
Saturday and/or Sunday.

61

�WAGES &amp; BENEFITS

All regular full-time employees will earn:
2 weeks vacation after 1 continuous year of service
3 weeks vacation after 7 continuous years of service
Under no circumstances will vacation pay be authorized without taking the time off.
All vacation earned must be taken within twelve months of the date it is earned or
vacation will be forfeited.
Part time employees will earn vacation on a pro rated basis, equal to the average
number of hours worked during the course of one year.
PAID SICK LEAVE
Employees will earn one day for every two months of perfect attendance, to a maximum
of twelve days.
Employees who do not use any sick days after a f ull year of employment will receive two
extra days pay in addition to accumulating the sick days.
Paid sick leave is an added insurance benefi t and should be accumulated to allow for
financial protection in the event of illness.
Sick leave is paid subject to the approval of your supervisor.
HEALTH INSURANCE
Stouffer's Bedford Glen Hotel provides a comprehensive health insurance program including hospitalization, major medical, short-term disability insurance, life insurance,
and dental coverage.
All full time employees are eligible for insurance coverage on the first of the month
after 3 months of continued employment. Dental insurance is included after one year
of continuous employment. You must fill out the appropriate insurance cards to be
eligable for insurance benefits.
PAY DAY
All employees are paid on Friday of each week.
the Security Office.

Pay checks will be distributed from

OVERTIME
Bedford Glen pays approved overtime to all employees who work in excess of 40 hours
per week. Time off in lieu of overtime pay is not permitted.
PAYROLL DEDUCTIONS
As required by law, Stouffer's makes certain deductions from your paycheck. Those
deductions include Federal Income Tax, State Income Tax, and Social Security (FICA).
Other payroll deductions which may be selected by the employee include those pertaining to various Stouffer benefit programs.
JURY DUTY
Stouffer's will pay the difference between the pay you receive for Jury Duty and your
regular day's pay. Please contact Personnel if you are called for Jury Duty.
62

�MONTH 2 - Week 2
EO

(continued)

JURY DUTY
Stouffer's will pay the difference between the pay an
employee receives for Jury Duty and her/his regular
day's pay.
VESL:

Filling out a Maid Sheet (se e page 64) and other
Review Dates
readin g

Vocabulary
project of the day
c/o
occ
act ST
remarks
done
checkout
occupied
Grammar:

initial(s)
sect.
day
date
Jan.
Feb.
March
goes

"wh" questions:

fill out
mean
vac. If
Apr.
May
June
July
Aug

how, what, where

Dialogue 1
Phuong :

How do I fill this out?

Darlene:

Write "done" here.

Phuong:

Oh, I see.

Dialogue 2
Deng:

What goes here?

Peg:

I initial it.

Deng:

ummm.

Do Not: Disturb
don't write
Sept.
Oct.
Nov.
Dec.
rec. slip

�DAY .
~AHE - - - - - - -

L-

· DA'fE _

SECT.------VAC

D

SUPERVISOR

-------

.
ROOH NUM.BERS

---~-

.

-

m:·c:::I( ST l.TUS

ACTUAL
STATUS.-

c/o -· -·. '.Gee- ·

REMARKS

1
2

·

I

-~ --=~--==~=:=-i-=--:,-~4---4--- ----.;__--=-- - ~- - - - - -- .
3

. . ..

-

. 4

. 5

7

:s
I

9

- .?,]i---=,, , ,., ,._-1----=-t-----:· l- - - l - -! ·
+

- - -·--- - - - - -

-11

'.12

I

D

COOL

HEAT
LO\v
QHJ6H

•

l
J
4

l

oFF

�MONTH 2 - Week 2
VESL:

(continued)
Connnon Housekeeping Problems

Vocabulary
dust
the top of the mirror
trash
under the bed
bathtub
sink
still dirty
polish
chrome
right
burned out
forget to
Grannnar:

point
warmer
cooler
cool
heat
high
low
off

dry shower liner
toilet paper
shower liner
needs to be

changed
missed
go back
dirty
set
summer setting
winter setting
light bulb
more careful

''want" with infinitive
I want you to
past tense: -ed (missed)
irregular past tense: forget, forgot

Dialogue 1
Peg:

You missed under the bed.
trash under there.

Phuong:

I'm sorry.

There's still

-Next time I'll be more careful.

Dialogue 2
Peg:

The top of the mirror is dirty.

Lamdoum:

I'm sorry.

I missed it,

65

I'll do it right away.

�MONTH 2 - Week 3:

EO:
VESL:

EO:

YOUR PAYCHECK
PEOPLE YOU WILL MEET

Your Paycheck (see pages 6 7, 68 , and 69)

Vocabulary
pay day
pay slip
gross pay
net pay
payroll deductions

current
year-to-date
federal income tax
state income tax
F.I.C.A.

Dialogue 1
Nouph it:

Is pay day today?

Dave:

Yes, it is.

Nouphit:

Where can I get my paycheck?

Dave:

At the Security office.

It's Friday.

Dialogue 2
Dave:

Did you get your paycheck?

Noy:

No, not yet.

Dave:

You'll get one next Friday.

VESL:

I started to work two days ago,

People You W
ill Meet

Vocabulary
Manager
Night Manager
supervisor
maid
runner
Grammar:

guest
laundry room staff
security
personnel
know

"wh" question:
That

who

Dialogue
Noy:

Who is that?

Phonh:

That's Darlene.

Noy:

What does she do?

Phonh ;

She's a supervisor.

66

�YOUR PAYCHECK

A popular subject with our employees! The work week runs from Saturday through
Friday. The following Friday is payday, at which time employees will receive
their paychecks from their supervisor or from the Personnel Office. Checks will
be issued every Friday during the hours specified.
Listed below is an explanation of a sample paycheck (see next page for "sample"
paychecks).
Explanation of Sample Pay Slip (Check Stub)
Code

Title of Column

Explanation of What Column Contains

1.

Pay Ending Date

The last day for which the check pays.

2.

Current Week's Figures

The top line the entire way across is for
the current week's calculations of earnings, taxes, and deductions.

3.

Year-to-Date Figures

The bottom line shows your year-to-date
earnings and taxes.

4.

Earnings (Gross)

Top Line - Total earnings during the week
(includes wages, tips declared, and other
miscellaneous earnings).
Bottom Line - Year-to-date earnings.

5.

Federal Tax

Top Line - Withholding tax deducted, based
on the gross wages plus tips declared for
the current week.
Bottom Line - Year-to-date federal tax.

6.

F.I.C.A.

Top Line - The amount deducted for Social
Security tax based on the gross earnings
including tips for the current week.
Bottom Line - Year-to-date F.I.C.A.

7.

State

Top Line - The amount deducted for any
state tax.
Bottom Line - Year-to-date state tax.

8.

Disability

Top Line - The amount deducted for any state
disability insurance tax in New Jersey, New
York, and California for the current week.
Bottom Line - Year-to-date disability tax.

9.

Local

Top Line - The amount deducted for any city
or local tax for the current week.
Bottom Line - Year-to-date local tax.

67

�YOUR PAYCHECK

Code

Title of Column

Explanation of What Column Contains

10.

Deductions

The total amount of all other deductions
listed below under "Description."

11.

Net Pay

The result of subtracting all taxes (#5,
6, 7, 8, and 9) and all other deductions
(#10) from the total earnings ( #4).

12.

Earnings Description

The types of earnings paid or valuations
credited for tax purposes. Could include
any or all of the following:
Regular - Hours worked times the rate
(include overtime hours).
Overtime - 1/2 the overtime hours times the rate.
Dollar Adjustment - Amount added to this pay
to correct prior pay for retroactive pay
raise or for split shift premium or other.
Tips - Declared
Holiday - Rate times holiday hours.
Vacation - Rate times earned hours.

13.

Earnings - Hours

The number of hours worked in each particular category shown to the nearest hundredth
hour.

14.

Earning - Current
Total$

The amount earned or credited in each particular category (regular hours times the rate,
1/2 overtime hours times the rate).

15.

Earnings (No Title) Year-to-Date Total

The amount earned or credited in each particular category this year-to-date.

16.

Deductions Description

Could include any or all of the following:
Tips - Declaration to of fset earnings
credited for tax purposes.
Dollar Adjustment - Amount deducted from
this pay to correct prior pay or other.
Garnishment
Advance
Stouffer's Health Benefits Program
United Way
U.S. Bonds
Vacation
Holiday
Miscellaneous

17.

Deductions - Current
Total

Total of deductions for each description.

68

�YOUR PAYCHECK

Code

Title of Column

Explanation of What Column Contains

18.

Amount of Check

Net weekly wages after all deductions.

SAMPLE PAYCHECK

H- 718249

H002

STOUFFER HOTELS
DIVISION OF THE STOUFFER CORPORATION
:~OT GOOO r oe- Ov E~ '6 Xl 00 QQ- AF''TE R 60 OA Y
S1

CHECK DATE
PAY

TO THE ORDER OF

CHECK
AMOUNT

Your Name Here
****7)J2

1120

0054 0540 OlA

999 99 999

6-103

411&gt;

7l8L49

H
OSPITALITY BEGINS WITH U

I
I
I

I

I
I
I
I
I
I
I
I
I

Could also inclu
Attachrrent.

uld also inclu
tilers; See Atta

69

See

�MONTH 2 - Week 4:

EO:

OTHER EMPLOYEE BENEFITS

VESL:
EO:

TIPS

Other Benefits

COMPLEMENTARY ROOMS PROGRAM (see page 71)
Vocabulary
complimentary
25 % food and beverage discount
anniversary date of employment
room reservations
Dialogue
Pia:

Where do you stay on your vacation?

Dave:

At the Westchester Hotel in New York.

Pia:

Do you have to pay?

Dave:

No, it's complimentary. I've been working
here for more than a year.

FREE MEALS
Breadfast, lunch, and supper are free to employees who
are at work.
Dialogue
Darlene:

Let's go to lunch.

Noy:

It's a good idea.

Darlene:

It's free.

How much does it cost?

EMPLOYEE RECOGNITION PROGRAM (see page

-· )

Dialogue
Chuck:

Congratulations Kane! You were selected
EMPLOYEE OF THE MONTH.

Kane:

Thank you.

Chuck:

Will you take your sister out to brunch?

Kane;

Yes, next Sunday, at the Havilland's.

70

�COMPLIMENTARY ROOMS PROGRAM

As a means of conveying the Company's appreciation for the part employees play in
contributing to the successful operation of our hotels, the Company will offer a
complimentary rooms program to Stouffer Hotel employees and their . immediate family
members traveling with them.
Room reservations are subject to space availability and must be made at least 14 days
in advance of the arrival date. Reservations are to be made through the Personnel office
at Bedford Glen.
All hotel employees with one or more years' of service will be provided complimentary
rooms, providing space is available at the requested hotel. In addition to complimentary rooms, all employees will be provided a 25% food and beverage discount.
The number of nights an employee can stay in the hotel without charge is based on the
amount of time he or she has worked for Stouffer's. All periods of employment are
counted when adding up the total years of service with Stouffer Hotels. An employee
earns complimentary rooms after being on the payroll one year. Complimentary rooms
cannot be accrued or carried over from year to year. In case of an employee who left
the Company and was rehired by the Company, the twelve-month period for using free
accommodations begins on the anniversary date of the employee's re-adjusted date of
hire.
The discount applies to the number of rooms required by members of the immediate
family. Spouse and their children traveling with the employee are granted the same
benefits, even if additional rooms are required.
If additional rooms are used for parents, brothers, sisters, or other relatives accompanying the employee, they will be charged 50% of the regular room rate and receive
no discount on food and beverage.
This complimentary rooms policy does not apply at the following hotels: Denver Inn,
Riverfront Towers, Somerset Inn, or the University Inn. Also, no employee room requests will be honored at Anacapri or Lauderdale Surf from December 15 through Easter
of each year, no employee requests will be honored at Pineisle from April 1 through
September 1 of each year, and no employee requests will be honored at The Alamos
from January 1 through April 15 of each year.
Employees who have not completed one year of service will be allowed a 50% discount
at participating hotels.

71

�EMPLOYEE
REGOGNITION PROGRAM

"EMPLOYEE OF THE MONTH"
Each month, the staff at Bedford Glen will select an "Employee of The Month".
The employee will chosen based on the following criteria:
-pleasant, friendly attitude with Stouffer's employees and
staff as well as hotel guests.
-performs their job efficiently.
-willing to help other departments when needed.
-comes to work on time and with few absences.
-a true asset to the hotel.
The "Employee of The Month" will receive a $50.00 savings bond and brunch for two
in Havilland's.
At the end of every year, we then choose the "Employee of The Year" who will receive
a vacation at another Stouffer Hotel.

72

�MONTH 2 - Week 4
VESL:

(continued)
Tips

Vocabulary
checkout
dollar bill
under ashtray
on the tv
on the pillow
on the bed
with a note
ask
What i f
Grammar:

every
morning
usually
leave it
alone
occupied
supervisor
leave alone

if conditional
adverbs of frequency:
preposition: on

if

American
Chinese
Japanese

usually

Dialogue
Darlene:

If the room is occupied, leave the
money alone.

Lamdoum:

What if its a checkout?

Darlene:

If its a checkout, the money's a tip.

73

�MONTH 3 - Week 1:

ACCIDENTS AT WORK - WORK HABITS

Accidents at Work
Procedures:
1.
2.
3.

Report the accident to the supervisor immediately.
Personnel Department/Security Department will
determine the medical attention required.
Fill out an accident report as soon as possible
for all accidents.

Vocabulary
emergency
get an ambulance
call the police
hurts
broken
heart attack
stroke
very sick
can't breath
shock
Grammar:
Materials:

get a doctor
don't move
help me
hospital
sprained
fell
can't walk
can't move
bleeding
wounded

fire
get out
call the fire department
call the nurse
get a stretcher
get a blanket
get a bandage
can't see
choke

imperatives, modals "can", "have to", future tense
pictures of human body and first aid items,
vocabulary

Dialogue 1
Lisa:

What's wrong?

Piou:

I fell, and my back hurts.

Lisa:

Can you get up?

Piou:

No, I can't.

Lisa:

Don't move.

I am going to call the supervisor.

Dialogue 2
Darlene:

Emergency!
Get Security!

Chuck:

What happened?

Darlene:

Susan got a shock.
She can ' ·t move.

74

�arts of the Body

\._-------shoulder

back

knee - - - - - - - - - - - - - - - - leg

toe
foot

- - - - - -- - - -- -

75

�.

hair

;•

--- - - - -

forehead

eyebrow

eyelashes

eye

nose -

cheek
thumb
lip
w ri st
te et h

f in ger

76
/

�,side Your- Body

(

\

Gall B ladder

l

La rge Intest ine

Cu
Sma ll Inte sti ne

77

�SAFETY

Safety is extremely important. Wipe up spills immediately. Do not attempt to
operate any piece of equipment until you have received full instructions and
know how to operate it properly.
Remember to say "Passing, please" in congested areas to avoid accidents.
Report any unsafe conditions to your supervisor immediately so that accidents
can be avoided.
Be careful in handling china. Breakage not only costs the hotel a lot of money,
it can also be dangerous. A flying piece of china can easily cut someone or
land in food being prepared.
Always keep to the right in aisles, hallways, stairwells and other areas of the
hotel. Enter to and exit from doorways staying to your right and using the door
to your right. This is a must!
Guest Accidents
1.

An accident involving a guest in any area of the hotel should be immediately
reported to the supervisor who will then contact the Security Department.
Should the accident be serious enough to require any type of medical
attention, the Personnel Department and/or the Security Department will
take the necessary action.

2.

Guest property damage accidents should be reported immediately to the
supervisor who will, in turn, notify the Security Department.

3.

In the instance of damage or soiled clothing resulting from a server's
accident, the supervisor must be informed. The supervisor will advise
the guest as to how the cleaning bill should be processed.

Employee Accidents
Any employee who is injured on the premises must report the accident to his or
her supervisor immediately, regardless of the degree of the accident. The
Personnel Department and/or the Security Department will determine the medical
attention required, and will take appropriate action. An accident report must
be completed as soon as possible for all accidents.

78

�MONTH 3 - Week 1

(continued)

Work Habits
Vocabulary
lazy worker
late
messy
moody
not dependable
unreliable
forget
unpleasant

hard worker
on time
clean/neat
goon-natured
dependable
reliable
remember
pleasant
Grammar:

should, comparative:

Materials:

stick with it
give up
efficient
wasteful
careful
careless
cooperative
uncooperative

er, more, est

flashcards, pictures of one or more workers to
illustrate charachteristics, picture of What's
wrong here

CONVERSATIONS

Kane to her Supervisor

1.

Do I work hard?

1.

Do I take long coffee breaks?

2.

Yes, you do.

2.

No, you don't.

1.

Do I come on time every day?

1.

Do I learn new things?

2.

Yes, you do.

2.

Yes, you do.

1.

Can I have a raise?

2.

Yes, you can.

LlSTEN TO THE STORY
,
WR,ITE SENTENCES ABOUT KANE
1.

got promoted

2.

a good job

3.

a raise

4.

happy

5.

his wife

6.

work hard

79

�MONTH 3 - Week 2:

EO:

EMPLOYEE'S RIGHTS AND RESPONSIBILITY

VESL:

TAKING BREAKS - DAYS OFF

*****
EO:

Employee's Rights and Responsibilities (see page 81)

1-Review "Open Door Policy" page
2-Solicitation and distribution
3-Appearance
4-Attendance and punctuality
5-Identification
6-Work rules
Dialogue 1
Judy:

You look nice.

Pia:

Yes, it is.

Is it a new uniform?

Darlene gave it to me yesterday.

Dialogue 2
Dave:

Where is your name tag?

Noy:

Oh!

Dave:

Please wear your name tag all the time.

I think that I left it in my locker.

Dialogue 3
Chuck:

You forgot to punch in.

Lamdoum:

I'm sorry.

Chuck:

Here is your time card.

Lamdoum:

Thank you.

80

Please give me my time card.

�RIGHTS &amp; RESPONSIBILITIES

Employees will not be disciplined or terminated without a just cause. Please feel free
to discuss any problems regarding discipline or your employment with your supervisor
or department head. The Personnel staff will be available to assist you with employment problems whenever necessary.
OPEN DOOR POLICY
Stouffer's is proud of its problem solving procedure and policy. This policy says that
Stouffer's will provide clear and open channels through which every employee will be
given the fullest opportunity to obtain a satisfactory solution to work related problems.
Again, the Personnel staff is available to assist you with this process. Please refer
to "Stouffer's Open Door Policy on Problem Solving" which is in your possession under
separate cover.
SOLICITATION AND DISTRIBUTION
Non-employees are not permitted to solicit or distribute literature for any purpose
on Company property at any time. Solicitation or other organizational activities
in the interest of any organization are not permitted by any employee during the working
time of the employee doing the soliciting or being solicited. Employees are not
permitted to distribute literature of any kind during working time in the working areas.
APPEARANCE
Your appearance is a direct reflection on you, your department and Stouffer's Bedford
Glen Hotel. We expect our employees will be neatly groomed with clean and pressed
uniforms (or personal clothing). Clean and comfortable shoes should be worn and only
personal jewelry such as wedding rings, service pins and watches. Your supervisor will
advise you of specific regulations pertaining to your department.
ATTENDANCE AND PUNCTUALITY
It is expected that our employees will be on time for work and maintain a satisfactory
attendance record. Adequate coverage must be maintained so that the needs of our guests
can be met. If unforseen circumstances warrant that you be late for work, it is your
responsibility to notify your supervisor and inform him/her of your expected arrival
time. In the event you should be absent from work, please notify your supervisor
before the start of the shift and each consecutive day that you will be unable to report.
IDENTIFICATION
All of our employees are supplied name tags and are required to wear them at all times
while on duty.
WORK RULES
Employees are expected to know their work schedules and work hours. Please punch in
your time card at the scheduled time, in uniform and ready for work, and punch out your
time card when your shift is completed. The Stouffer policy does not permit the hiring
of relatives at the same hotel.

81

�MONTH 3 - Week 2
VESL:

(continued)
Taking Breaks

Review:

food, employee cafeteria

Vocabulary
bathroom
ladies
lunch break
water bubbler
think

coffee break
employee cafeteria
choose
men's
get back to work
Grannnar:

only, imbedded sentence--I think that's ...

Materials:

pictures of food, pictures of places for meals,
tour of employee's cafeteria

Dialogue 1
Phonh:

Excuse me.

Pia:

Yes?

Phonh:

This is a line.

Pia:

Oh.

Phonh:

That's OK.

I'm sorry.

Dialogue 2
Noy:

Excuse me.

Lisa:

Yes, but no one's sitting over there.

Noy:

Thank you.

VESL ;

Is someone sitting here?

Days Off

Vocabulary
Weekend;
went shopping
watched TV
went to a movie
went to the park
went to the beach

like to
out sick
that's too bad
played basketball
played ping pong
played games

82

stayed home
what's the matter
played soccer
played tennis
played cards
went swimming

�MONTH 3 - Week 2
VESL:

(continued)
Days Off

(continued)

Family status:
married
single
divorced
widow
widower

son
daughter
husband
wife
aunt
uncle
niece

father
mother
in-law
brother
sister
cousin
nephew

visited my
vacation
mistake

last weekend
holiday
I think

next weekend

Grammar:

review "wh" question, past tense, future tense,
this, that, these, those.
-Who is that?
-Where do you live?
-How long have you lived there?
-How long have you been working here?
-What's your name?

Dialogue 1
John:

Hello.

What's your name?

Tuan:

Tuan Tran.

John:

I'm John Smith.

Tuan:

I'm a steward.

John:

I'm a bus boy.

Tuan:

Oh!

John:

Do you live in Lowell?

Tuan:

Yes, on Salem street.

John:

On Market street.
get back to work.

Tuan:

See you later.

John:

Bye!

What's yours?
What do you do?
What do you do?

83

Where do you live?

Oh, time's up.

Got to

�MONTH 3 - Week 2
VESL:

(continued)
Days Off

(continued)

Dialogue 2
Frank:

Hello Thanh.

How are you?

Thanh:

Fine, thanks.

Frank:

Not bad.

Thanh:

Frank, this is Quang.

Frank:

Pleased to meet you Tuan, I'm Frank.

Thanh:

Excuse me, Frank.

Frank:

Oh!

Quang:

That's OK.

And you?

Sorry Quang.

84

His name is Quang.

Not Tuan.

�MONTH 3 - Week 3:

EO:

DISCRETIONARY PROCEDURES

VESL:

TALKING TO FELLOW WORKERS

*****
EO:

Disciplinary Procedures

(see page 87)

Vocabulary
departmental rules
hotel rules
repeated offenses
suspension
discharge

disciplinary actions
violation
corrective measure
verbal warning
written warning
Dialogue 1

Where are you going Kane?
To the guest lounge.
Please don't do that. It's not
authorized.

Piou:
Kane:
Piou:
Dialogue 2

We must observe hotel safety regulations.
Yes, I know. It's good for us.
That's right. Violation of hotel safety
regulation is also an offense.
Yes, it also can lead to dismissal.

Chuck:
Noy:
Chuck:
Noy~
VESL:

Talking to a Fellow Worker About Social Activities
During a Break

Vocabulary
weekend
this weekend
last weekend
stay home
go shopping
Grammar :
Materials:

go to the park
watch TV
go to the movies
play soccer
play baseball

sew a dress
knit a sweater
have a party
play football

past tense, future tense
pictures of leisure activities

Dialogues
Deng;
Lisa:
Deng:

What are you doing next weekend?
I am staying home. And you?
I am going shopping.

Mary;
Nouphit:
Mary:
Nouphit:

What did you do last weekend?
I stayed home. And you?
I went to the park.
ummmm.

85

�MONTH 3 - Week 2
VESL:

continued

Asking for Property - Acknowledging a Mistake

Vocabulary

Grammar:
Materials:

-

gloves
umbrella
mistake

jacket
coat
sorry
raincoat

sweater
book
boots

possessive pronouns: my, your, his, her, our, .
their, this, that, these, those
items of clothing

Read and proctice.

Im 50rry.

Excuse rne.

1hi5 i~t

I thinK thats m~

YOJR jac.kt.

I thinl\ lmMe. a

This is MY j~&amp;t.

rr{1$laKe.

j&amp;.l&lt;Gl.

·. ~

The ~c..er.e . :John
~

ta\&lt;es Satt~•s

pel'\

!

6rd wa\Ks~.

i

- ---··-

·-·- ··-·-

�RIGHTS &amp; RESPONSIBILITIES

Employees a r e not permit ted in tmassigned -areas of the Hotel unless directed to those
areas by the ir supervi sor . Use o f of f ice, public area and guest room telephones i s
not permitted . Coin operated telephones are provided for employee use in a desi gnated
employee area. No personal telepho ne call s will be accepted for an employee unless .it
is an emergency call. Employees should not be on the Hotel premises more than½ hour
before or½ hour a f ter their assigned shift.
·
For the convenience of our guests, please use service elevators when transacting
business and please use the restrooms designated for employees only. Hotel recreationa l
facilities are for guest use only and not for the use o f employees.
Friends and/or relatives are not allowed in the Hotel while you are on working hour s .
If after work transportation is being provided, kindly ask those persons to wait ou t side the Hotel.
DISCIPLINARY PROCEDURE
The focus of our disciplinary procedur e is to correct present problems and prevent fut ur
ones. Violations of departmental or hotel rules will result in disciplinary action
as a corrective measure. Disciplinary action may include counseling, verbal warning,
written warning, or in cases of ·severe or repeated of fens.e s, suspensiox:i or discharge.
Whenever possible, oral notice of problems you are having in your job performance or
in following hotel or department rules will be given before more serious measures are
taken.
There are various offenses which cannot be tolerated and may be cause for dismissal.
These violations include but are not limited to:
1.
2.
3,
4.
5.
6.
7.
8.
9.
10.
11.

Posession of illegal drugs, firearms, or alcoholic beverages while on hotel
premises.
Stealing from guests, hotel property or fellow employees.
Falsification of time card or payroll i nformation(you must punch your own time
card).
Entering a guest room for any reason other than hotel business without authorization
Reporting to work or being on duty while under the influence of intoxicants or
drugs.
Any form of physical violence, fighting, arguing or horseplay with a guest, anothe r
employee or any person while on hotel property.
Utilization of guest rooms or lounges while ·on duty.
Unautho r i zed presence on hotel property.
Falsif ication of employment applications.
Insubordinat ion
Destruction of property belonging to the hotel, guest, or employees.

Other offenses which are serious and could ultimately lead to dismissal include
are not limited to:
1.
2.
3.
4.
5.
6.

Poor work performance.
Smoking in an unauthorized area.
Abuse of sick leave policy.
Excessive unauthorized absenteeism.
Violation of hotel safety regulations.
Use of profane language.
90

but

�MONTH 3 - Week 3: . EMPLOYEE SERVICES, PERFORMANCE REVIEW. PROMOTION/
TRANSFER, CUT BACK IN HOURS - LAY~OFF AND
TERMINATION
EMPLOYEE SERVICES (see page 92)
Vocabulary
personnel department
personnel files
employee newsletter
employee activities
intramural sport
Grammar:

recreational function
social function
holiday party
summer picnic

If and When conditional
Negative question

Dialogues
1)

You'll play soccer this Saturday, · won't you?

Sinh:
2)

Peter:

Yes, I will if I can find a ride.

Scott:

You didn't go to the picnic last Sunday?

Lek:

No I didn't.

I wasn't feeling well.

91

�EMPLOYEE SERVICES

PERSONNEL DEPARTMENT
The Personnel Staff is available to assist you at any time during the course of your
employment at Stouffer's Bedford Glen Hotel. Among other topics, the Personnel Staff
can discuss with you policies and procedures, benefits, wages, performances reviews,
transfer and advancement opportunities and any problems regarding your employment.
Please feel free to use these services available to you.
ACCESS TO PERSONNEL FILES
You are free to review the contents of your personnel file with your supervisor and/or
the Director of Personnel. You are also free to submit to. the Personnel Office any
written documentation regarding your employment you wish to have entered into your
file.
EMPLOYEE NEWSLETTER
A newsletter about Stouffer's Bedford Glen Hotel and our employees is published monthly.
Suggestions for stories and comments should be forwarded to the Director of Personnel.
Any employee interested in becoming involved wtth the publication should contact the
Personnel Office for information.
EMPLOYEE ACTIVITIES
In recognition of the hard work of our employees, Stouffer's Bedford Glen Hotel will
periodically arrange recreational and social functions. These functions may include
a Holiday party, Summer picnic, as well as intramural sports leagues.

92

�MONTH 3 - Week 3

(continued)

PERFORMANCE REVIEW
Vocabulary
Probationary review is conducted by the immediate supervisor
after the completion of the 2-month probationary
employment. (see page 37)
-performance
-performance
-performance
-performance
-termination

has been outstanding
has been good
is marginal
has been poor

Annual Evaluation Report is conducted by the immediate
supervisor every year around the anniversary date of employment.
(see page 95)
-quality of work
-quantity of work
-job knowledge
-attitude toward work
-attitude toward others
-personal qualifications
-capacity for development
Grammar:

present perfect tense:

"has been", "have been"

Dialogue
Peter:

You have been working here for 2 months.

Hanh:

Yes, I know.

Peter:

Here is your probationary review.

Hanh:

Please explain it to me.

Peter:

I'd be glad to. Your performance has been good.
I'll recommend an increase from$
- - - to$- - for you starting next week.

Hanh:

Great, thank you.

Peter:

Please sign your name here.

Hanh:

OK.

93

�MONTH 3 - Week 3

(continued)

PROMOTION/TRANSFER
Vocabulary
good work
dependable
better salary
Grammar:

third shift
bus boy ·
good English

infinitives with indirect object and want

Dialogue
Peter:

You do very good work.

Tong Sai:

Thank you.

Peter:

I want to offer you a job on the night
shift. The pay is better. Its$

---

Tong Sai:

That's great.
me to start?

Thank .you.

When do you want

CUT BACK IN HOURS. LAY-OFF. TERMINATION
Vocabulary
lay-off
let you go
fire
warning
give notice

cut-back
no work
slow season
temporary
start up again
Grammar:

conjunction: but
adverbs: really, just

Dialogue
Peter:

Hanh, I'm really sorry.
your hours.

Hanh:

Did I do something wrong?

Peter:

No. You do good work. We just don't have
enough customers. We'll give you more hours
as soon as we can.

Hanh:

That's difficult for me.
enough customers".

TERMINATION NOTICE:

We have to cut back

But I understand "not

Employees are requested to give a 2 week
notice in writing to their immediate
supervisor in case of self termination or
resignation.

94

�EVALUATION REPORT FORM -WAGE EMPLOYEES
Date
Accomplished

FORM PROCESSING STEPS

l.
2.
3.
· 4.

Bookkeeping or Personnel completes history section and forwards form to Deportment Head.
Deportment Head forwards form to Supervisor.

Supervisor completes it and forwards the form to Deportment Head.
Unit Manager or Deportment Head comments and approves or disapproves wage or other
change, returns the form to the Supervisor.
S. Supervisor holds review session with employee, and returns form to Deportment Head.

6. Review information is entered on Progress Cord by Supervisor.
7. Form is returned to Bookkeeper or Personnel.
HISTORY
Unit _ _ _ _ _ _ _ # _ _ _ _ _ __

Department _ _ _ _ _ Evoluator _ _ _ _ _ __
Employee Name _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ # _ _ _ _ _ _ _ _ _ _ _ __
Date of Hire _ _ _ _ _ _ Current Job Class _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Type Evaluation: Annual
6 Mo. _ _ __ Other _ _ _ Lost Evaluation
Period This Evaluation _ _ _ _ _ to _ _ _ _ _ _ Tardinesses _ _ _ _ _ _ _ _ _ _ __
Absences _ _ _ _ _ (Excused _ _ _ , Illness ___ , Unex, _ _ _ )
Current Rote $ _ _ _ _ Lost Iner,$

on D a t e - - - - - - - -

CHANGES
Proposed Increase $ _ _ _ to$ _ _ _ Effective Date _ _ _ _ _ _ _ _ __
No Iner.ease Proposed - Reason _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Other Changes Proposed _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __
Approved _ _ _ _ _ _ Disapproved _ _ _ _ _ Signoture _ _ _ _ _ _ _ _ _ __

-

EMPLOYEE'S COMMENTS

Signature _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Date _ _ _ _ _ _ _ __

SUPERVISOR'S COMMENTS AND RECOMMENDAT IONS AFTER DISCUSSION WITH EMPLOYEE

-

Si9nature _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Date _ _ _ _ _ _ _ _ __

UNIT MANAGER'S OR DEPARTMENT HEAD'S COMMENTS
\

Signature

Date

. Signature

Date
95

0-72 Rev. 0/ 77

Page 1 of 4

4

�··· -

-- - -

~

C
0

Where* appears utili ze Stouffer Management Control Systems
forrn s, schedules, ratings, summar ies etc. if pertin ent to the
L
departm and job being evaluated. These wi ll provide
ent,
detail ed item s fo r scrutiny. A listing of these is at the
top right of thi s form.

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Management Control Sy stem Forms: San is
talion Control -K itchen, Pantry. Assignmen:
Schedu le Control- Hou sekeeping. l aundry,
Banquet S ice, Kitchen. Banquet Room
erv
Service Plan and Schedule Contro l.

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lOO'li 90% 80% 70% 60% 50% 40% 30% 200,;, IO% 0%

CO MM E
.NTS AND EXPL MAT! ONS

A. QU AL IT Y OF W
ORK

I. Products and performance meet
Stouffer Standards.*
2. · Methods meet Stouffer Standards.*
3. Mee ts safety standards.*
4. Meets san itation standards.*
5. Meet s hou sekeep ing standards.*
6. Profit con scio us.* (Breakage,
porti ons, en ergy, etc. }
7. W
orks with mi nimum of supervision
to att ain optimu m results.
8. Asks questions of supervisor
when necessary .

e

"'U ANTITY OF WORK

l. Work accomp lished meets production
goals , schedules and timetables
con sis tently .*

2. Uses work simplifica tion to accomplish
most work in lea st time. *

3. Plans ah ead and makes advance preparations.
4. Is able to pe rfo rm tasks with in specified
time li mits.

5. Work s quietly and does extra work
as im e allows .

C. JOB KNOW LEDGE

I. Is perce ptive of overall department
an d own job and what is necessary
to acc omplish requirements.
2. Kn ows own job thoroughly.*

3. Kno ws oth er stations and is willing
and abl e to work them.
4. Can distingui sh top qual ity as per
standard s* and works toward that goal
in all are as of job.

,d

Z -:E?,:

....._

�-

:

Coffee Service Plan and Schedule Control. Banquet Meal
Service Schedule Control. Hotel Performance ReviewsHr· ~keeping. Greeting the Stouffer Guest. Housekeeping
·I Assignment Control. Housekeeping Daily Plan.
01,. _as developed.

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D. ATTI TUDE TOWARD WORK

l. Attendan ce .

2. Pun ctual ity.
3. En ergetic, enthusiastic, posit ive,
op timi stic.

4. Wo rks well under pressure, adapts
pace, i s ca lm .

5. Willi ng ly assumes additional responsibi lit y.
6. Willin gl y adapts to change and new methods.

E. ATT ITUDE TOWARD OTHERS

1. Is smil ing and fr iendly to coworkers,
sup ervisors, guests, suppliers, etc .
2. Is help fu l to other employees
and supervi sors .
Co op erat es with oth ers.
4. Take s directions willingly.
5. Acc ep ts co nstru ctive critic i sm well
and tries to imp rov e.

-

-

-

F.

PERSON AL QUALIFICATIONS

I. Meets dress and appe arance st andard s.
2. Mee ts good hy giene and cleanl iness
stan dards.
3. Ha s ph ysical strength, energy, stami na
and vit ality for the job.
4. Has ate per a ent that is suited
to the ]Ob .
5. Has in itiative - assumes responsibi l ity.

G. CAPACITY FOR DEVELOPMENT- Optional

1. Shows desire to learn.
2. Has proven ability to learn .
Ha s shown leadership cap abi li ties.
Has shown ab ili ty to assume
responsibility wi sely . .

'

COMME NT S AN 'EXPLM A -IONS
·D

�IMPROVEMENT PROGRAM
Suggestio_s and Commitment From Employee and Supervisor
n

To Be
Accomp.
By Date

A. QUALITY OF WORK
(Products, Results, Meth ods, Safety,
Housekeeping, Cost / Asks Questions)
.
.

B. QUANTITY OF WORK
(Am ount, Timing)

C. JOB KNOWLEDGE
· (Present job and others)

D . ATT ITUDE TOWARD WORK
(Attendance, Punctua Iity, Energy,
Posit ive Approach, Pressure)

E. ATTITUDE TOWARD OTHERS
(Friend li ness, Helpfulness, Cooperation,
Ta king Direction)

F. PERS ONAL QUALIF ICATIONS
(Dress &amp; Ap pe arance, Hygiene &amp; Clea nl iness,
Strength &amp; Sta mi na, T emperoment, Initiative)

G. CAPACITY FOR DEVELOPMENT
(Desire &amp; Ability to Learn, Leadership,
Responsibility)

Pae4of4
9

Follow up
Dates

..
· Tes

Repo.rton former lmproveme.nts
Acco mp I i shed

No

�(

MONTH 3 - Week 4:

GENERAL REVIEW - INDUCTION CHECKLIST

INDUCTION CHECKLIST
As part of our orientation process, it is important tha.
t
you receive and understand the following information:
W 4 forms

Health Insurance Information
Your Rights and Responsibilities
Open Door Policy on Problem Solving
Affirmative Action Statement
General Personnel Information
I have received my employee handbook and agree to abide by th~
rules and regulations outlined in the handbook.

Employee Signature

Personnel Representative

96

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 [1983-1990]</text>
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                  <text>&lt;p&gt;The Lowell Sun Photography Collection - Southeast Asian Cultures and Persons Collection documents the rich cultural tapestry of Southeast Asian communities in Lowell, including Cambodian, Thai, Vietnamese, Laotian, and people of the Philippines.  These diverse images are drawn from the annual National Folk Festival events, as well as from photographs showcasing Southeast Asian children, students, entertainers, dancers, musicians, doctors, entrepreneurs, and women's rights advocates, highlighting their engagement with the Lowell community.&lt;br /&gt;&lt;br /&gt;This digital collection is only a small sample of the much larger Lowell Sun Photography Collection, owned by the Lowell Historical Society, housed at the Center for Lowell History.  The overall collection contains over 20,000 images, most which can only be accessed in person, by appointment, at the Center. These images were originally captured by Lowell Sun photographers to accompany newspaper stories. Photographers frequented local businesses and events to capture what life looked like in Lowell at the time.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Please Note&lt;/strong&gt;: The selection of images in this digital collection was primarily based on the probability of featuring members of the Southeast Asian community, primarily determined by their names.  In cases where a direct link to Southeast Asian culture was less evident, photos were chosen based on naming conventions specific to their respective cultures.  We understand that this method may not always be accurate, and welcome any feedback as to images that may be unrelated.  Images include members of the Cambodian, Thai, Vietnamese, Laotian, and people of the Philippines communities, among others.&lt;br /&gt;&lt;br /&gt;If you are interested in seeing the many other images in this collection that have not been digitized, please contact the Center for Lowell History to make an appointment.&lt;/p&gt;</text>
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                    <text>UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
CONTENT WARNING:

Mentions of war, death, and other situations readers and
listeners may find distressing.

INFORMANTS/
NARRATORS:

VERA T. TITH (VT)
WILLIAM A. TITH (WT)

INTERVIEWER:
DATE:

SHEILA L. KIRSCHBAUM (SK)
FEBRUARY 13, 1993

SPEAKER
DETAILS

(TIME)

SK (00:07):
This is Sheila Kirschbaum and I'm interviewing Vera Tith and her husband William Tith at their
home on February 13th, 1993. I'd like to start with some basic information about where you were
born. You were both born in Cambodia, were you?
VT (00:37):
Yeah.
SK (00:40):
And, were your children born there?
WT (00:40):
Yeah.
VT (00:41):
My children... My son born there in 1979. There’s the Khmer Rouge, you know, left from the
communist, that is the time that the communist leave.
SK (01:00):
And, was your daughter born here?
VT (01:02):
Yeah.
SK (01:07):
Page 1 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
You have two children?
VT (01:07):
Yes.
SK (01:11):
When you say he was born in '79 after the communists leave, what did that mean for you? How
did your life change after the communists left?
VT (01:23):
For me, because since communists occupy in 1975, so that's why my son named Samnang which
means lucky. In English, it means lucky because he's very lucky. Because we both marry before
communists began. We both married, and after that, the communists start, in 1975. And we didn't
have my son on that generation that's very hard. We don't have enough food to eat, we worked
very hard. So, we don't have my son yet. When the communists tried to leave, that's my son was
born. That's why we put my son's name Samnang, which means lucky.
SK (02:14):
Is Samnang a common name for the children that were born after the communists left? I know
There's a child in Julie's class.
VT (02:20):
No. Samnang, which means lucky, that mean very lucky. That mean like that. Yeah.
WT (02:25):
It's just some parent that we believe in some... We just put it. Just give the name away. That we
are just thinking about we are just left from communists.
SK (02:44):
It meant something special.
WT (02:47):
Yeah.
VT (02:47):
Yes, sometime lucky in different way. Like my son's name Samnang. It's lucky because he not
born on that communist. You know?

Page 2 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (02:58):
Hard time.
VT (02:58):
On that hard time. Because, when we saw on that time, if we have children on that time, very
very hard. You know? Not enough food to eat. Was very hard. That's why we put name. And
some other Cambodian child name Samnang in different way because maybe in that family they
have something very very hard, and on that time, they have their child, they put that Samnang
because they left from you know the hard thing which mean that...
WT (03:29):
Like people, they live in the camp. They waiting immigration to call into the United States. But
on that time, they wait and wait. They don't have no name to come to the United States. And then
his wife become pregnant. Okay? They still no name to come to the United States yet. They wait
and wait and wait. So, after that child born one day, they put born and then they have the name,
come.
VT (04:12):
Come to the United States.
WT (04:12):
And then they give the name, Lucky.
VT (04:12):
Samnang. Samnang. Yeah. Which means that.
SK (04:13):
Lucky.
WT (04:13):
Yeah.
SK (04:13):
Wow.
VT (04:13):
Yeah. That's very good, it's important.
Page 3 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (04:13):
Different, different way to give the Samnang or Lucky name.
VT (04:18):
Like Samnang, which mean lucky.
SK (04:27):
Yeah, I can see why.
VT (04:28):
Yeah.
SK (04:29):
Does your daughter have a special name that means anything?
VT (04:34):
My daughter, when she was born in 1983, at Lowell General Hospital, they gave me the book
you know to choose the name, but my husband combined my name. So that's come out Deanna.
So Deanna, before my name is Dee, so he put it down combined together. Deanna, we saw on the
booklet, Deanna, so we took that name. So I thought all night, "That's very good." Meaningful,
too, for Deanna. I see on the book.
SK (05:08):
Mm-hmm (affirmative). So her name is Deanna?
VT (05:11):
Yes, Deanna.
SK (05:17):
It's very pretty.
WT (05:17):
D-E-A-N-N-A
SK (05:19):
D-A...
VT (05:19):
Page 4 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
D-E-A-N-N-A
SK (05:20):
Oh.
VT (05:22):
Which mean very firm love, with you know my name, too.
SK (05:28):
Because your other name is?
VT (05:31):
Yes, Dee. D-Y.
WT (05:32):
D-E-E
VT (05:35):
No. Before we changed. D-Y. D-Y is called... You too, if you see D-Y, you not call Dee, you
called Di. Right? See? You say Di. When I became citizen, my husband say that's a good time to
change. So that's why I choose Vera. I don't know Vera, which means, which... I say "Oh, that's
good time." Because I go anyway, and I spelled D-Y, they called me Di. So that's a good time to
change, too. That's why I changed my name to Vera.
SK (06:06):
Oh, that's interesting. So you chose that the day you became citizens?
VT (06:06):
Yeah.
SK (06:11):
And did you choose William when you became citizens?
WT (06:16):
Yeah.
SK (06:17):
Is A-N your original name, then? Your Cambodian name? Wasn't it An?
Page 5 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (06:23):
Oh. Yeah.
SK (06:26):
What was your name before you chose William?
WT (06:28):
They have to call me, that's why I change.
VT (06:30):
They have to callWT (06:30):
Savoeun.
VT (06:30):
S-A-V-O-E-U-N. Savoeun. That's hard to call. You know?
SK (06:30):
S-A-V-O-E-U-N?
VT (06:31):
Yeah.
WT (06:31):
When I was at work, somebody tried to ignore my name.
VT (06:31):
They had to call, "Hey, you!". But that's what I call the easy name. You know? Let them call
easier. That's why he choose William.
SK (07:02):
How does it make you feel, though, to give up your Cambodian name and take an American
name?
VT (07:09):
For me, that seems like okay, because it seems like in here, it's easy for them to call. Like just I
mentioned, my husband, when he go to work, some people have to call, too. So that's a good
Page 6 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
time to say, "Oh, maybe put that name." But, we don't mean like, "Oh, we change names."
Because my eyes still the same, my nose still the same. [inaudible] then my body's still the same.
So, just change name. Easy, the two way. Easy for the people in here, and easy when go to work,
too. So it's no matter. It's not a, "Oh, why we change name in here?" Seems like I think, from my
understand, I think they're very good too. Because easy for them, and easy for us.
SK (07:59):
Mm-hmm (affirmative).
VT (08:01):
Yeah.
SK (08:01):
One of my fathers, I think it was his great grandmother, changed the name, for the same reason.
Just to make it easier. They changed the last name. Well, I know Vera, you're a teacher. Have
you been a teacher ever since you've been here, or were you in Cambodia?
VT (08:19):
Yes. I teach at Cambodia for two years. And when I escape to Thailand, I teach like... Thailand,
almost two years too, in Thailand camp, because I stay there and...
SK (08:36):
What did you teach?
VT (08:36):
Teach young children in Thailand, and I teach...
WT (08:38):
French.
VT (08:42):
Secondary school. You know? Like [inaudible]. Because in Cambodia they have vacation too.
Seem like a [inaudible] in [inaudible]. I teach that. Yes. I have background in that. Yeah.
SK (08:55):
You taught French too?
VT (08:55):
Page 7 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
Yeah.
SK (08:55):
Wow.
VT (08:57):
Because in Cambodia, learn French. So that's why move them in English. That's why I came
United States. The first time, I don't know English you know very well, but I know a lot
vocabulary in French, then just pronunciation little different. That's why, because I understand.
When I heard the word, I can like, "Oh, that is mean like that." Because it look similar to the
French word. It looks similar. Just pronunciation.
SK (09:21):
That's [inaudible]. People will ask me how to say something in Khmer. I'll say I cannot do that.
But I can say it in French.
VT (09:21):
Yeah. Oh. You look at like, demonstration. In French, “démonstration.” The same exactly
spelling. But just the same pronunciation. See?
WT (09:48):
Different.
VT (09:48):
Different pronunciation.
SK (09:49):
The English language has a lot of words from French.
VT (09:55):
That's right. So might be having easy to...
SK (09:57):
Yeah. And then French and Spanish are a lot alike. I think that's why [inaudible].
VT (09:57):
Yeah, that's right.

Page 8 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
SK (10:04):
So did you have difficulty speaking when you first got here?
WT (10:15):
Yeah, we learn [inaudible] in Cambodia.
VT (10:15):
Then secondary school. At a secondary school that's why I know some English make me easier
come to United States. Because I know the word too.
WT (10:26):
...from high school, and college.
VT (10:28):
When I was away.
SK (10:29):
Mm-hmm (affirmative). [inaudible].
VT (10:30):
Yes. Everyone did when you go up to high school. They have one that was one hours a day. But
everything, every subject is in French. So I took one hours a day in English.
WT (10:43):
When we get upgrade, we learn more French and can go [inaudible]. When we beginning from to
upgrade, Cambodian more, learn French [inaudible] until we finish school 100% with all
subjects, French. All subjects, 100%.
SK (10:43):
Did you go to college in Cambodia, then? And did that make youVT (11:22):
I complete in there, but unfortunate I come here, no proof. That's why I study really hard.
WT (11:30):
They destroy everything when the communist control.
VT (11:31):
Page 9 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
Empty hand.
WT (11:42):
How they move-VT (11:43):
Don't have anything.
WT (11:43):
They move all the population out from town to outside. To the farms. You know? Two to three
hours.
SK (11:48):
And did they consider you dangerous because you were educated?
VT (11:51):
That's why the point that I want to share too.
WT (11:55):
They [inaudible], because we saw keep eye on [inaudible] we moved before the communist
control [inaudible], and we saw what's going on [inaudible].
VT (12:09):
Only black, that we can wear. Only black.
WT (12:12):
A dressVT (12:12):
Wear black clothes, black pants, black shirt. Only black. You don't have any color.
WT (12:18):
Black shoe.
VT (12:19):
If you have color, have to be like a... You know? What it's called? Like, the [inaudible] of the
tree to make your clothes black. You cannot wear color. No way.
Page 10 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (12:37):
Oh. You mean like, if they don't provide black clothes enough, and then we have color clothes,
they can boiling the peel tree.
SK (12:41):
Bark of the tree.
VT (12:41):
The bark. Yeah. That.
WT (12:41):
Yeah. Yeah. And we put it inside. Then after that, we put in the [inaudible], to make it black.
SK (12:42):
If you had color clothes, they thought you knew how to make dye?
WT (13:10):
Mm-hmm (affirmative).
SK (13:10):
To cover your clothes with?
WT (13:11):
When they just said like this, then when we go change to black color, you still...
VT (13:19):
Your mind not follow them.
WT (13:21):
You mind still [inaudible] something, which you're going to [inaudible] one thing. And one
spoon of rice.
SK (13:37):
So now, do you like to wear colors? You have [inaudible].
VT (13:41):
Yeah. Usually.
Page 11 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (13:42):
It seem like that is still communist never change. They change the idea because the Vietnamese
control. And then they know the idea that Cambodian people don't like the [inaudible]. They just
make freedom about wearing [inaudible], and something. But the rule still communist.
SK (14:16):
So, when the Vietnamese army invaded, that made things better for you eventually. Right?
VT (14:16):
From my understand, it just Vietnamese invade in Cambodia, but on that generation, seem like
Vietnamese have something in their mind too. It's not just come for help us to on that time,
Khmer Rouge. Because that time, Vietnamese want to be occupied from, I understand history,
that... You know? That's hard. It's not just on that time, I say, "Oh, Vietnamese come, and Khmer
Rouge are gone." I don't know, because I don't like politics at all. That's why I don't care about.
But they say Vietnam come, and we are free from communist on that time. But I'm not sure
about that politics. You know? The politics changed somewhere else. But I don't know. But I still
heard on the news and on the tape, I saw on the movie last time, tourist say when Vietnamese
came and Khmer Rouge are gone, those two seem like together. Khmer Rouge come,
Vietnamese out, Vietnamese come, Khmer Rouge out. Seem like politics to each other.
VT (15:28):
That's why my husband and me, keep thinking about it. How we get free too. You know? When
this come, the other out, when the other come, the other out. So that's why free never come to
Cambodia. Poor Cambodians in the middle. You know? The play around, it seems likeWT (15:47):
A game.
VT (15:48):
Like a game. That's what I saw. You know?
WT (15:50):
And I feel bad for the UN. When they are to help Cambodia out. But I heard on the news, some
UN was killed by...
SK (16:10):
Mm-hmm (affirmative).
Page 12 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (16:10):
They don't find out. They didn't find out who kill them. But I just feel so sorry. You know?
What's crazy, they don't put UN, they don't respect UN, they just kill. I couldn't believe it.
Because UN just come and help every country. They should understand like a Red Cross. When I
study in the war, when they saw the Red Cross truck, they cannot shoot, but they shoot. They
don't care.
VT (16:48):
That's hard to believe, Sheila. That's my opinion. That's hard to believe. Who do what, and who
killing. And sometimes, when we saw the news, seem like I don't blame. Like, all news is
perfect. Right? Sometimes, sometimes wrong too. You know? Seem like the killing. We don't
know, Khmer Rouge kill, or who kill, or Vietnamese kill. Like, United Nation go to help. We
don't know. Sometime, in mind for instance, like two people, A and B. A want to kill C, but A
don't dot it by himself, because A want to be like that. A give money to B. "B, you kill C." So the
point is, C is to get money. But the main idea come from A. Did you agree that?
WT (17:44):
Mm-hmm (affirmative).
VT (17:45):
That's what I keep in mind. That's hard to see who kill who. That's why the wars still around and
no peaceful.
SK (17:55):
Feel like you can't trust anybody.
VT (17:57):
That's hard. You know? Hard to be trust. That's why I look at Cambodia, and it's very, very sad.
Look at all the pictures. I went there, and very sad.
WT (18:08):
To me I believe they don't even like it, how it was [inaudible]. They don't want to know. And
see, we are outside here and [inaudible] when the Vietnamese out, because we chase them to the
[inaudible]. They took everything they saw [inaudible]. They took every single thing from my
country to their country. But first, they took the gold within the [inaudible], and when are ask
them to change, they said no. That's a soldier died [inaudible]. But we know they took it.
Everything. Machine, rice, gold.
SK (19:01):
Page 13 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
Did you have a job where you did check vehicles then?
WT (19:04):
Yeah. We had it, but they don't make, because they more power than us.
SK (19:05):
Right, right.
WT (19:05):
Yeah.
SK (19:12):
So, what was your job at that time, in Cambodia? What were you doing for a job?
WT (19:27):
Oh, me? Electrician.
SK (19:27):
Electrician?
WT (19:27):
Yeah.
SK (19:27):
Uh-huh (affirmative).
WT (19:27):
On the...
VT (19:27):
That's '79.
SK (19:27):
Pardon me?
VT (19:27):
In '79. 1979.
Page 14 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
SK (19:27):
'79.
WT (19:27):
Yeah.
VT (19:27):
When the Vietnamese come, that's '79 that they come. That is why I saw on news they invade
Cambodia. But they take a lot of things from Cambodia. That the point, that's what we see.
WT (19:42):
And one more thing I would like to tell you too. When I was there in last summer, with my
family, and I just heard [inaudible], they say that they wanted the Vietnamese soldier out of
Cambodia. They say, yes. And then they change the clothes from soldier to regular. They still
more Vietnamese in there. And the Cambodia soldier said, all these soldier. But just they change
the clothes.
VT (20:22):
Change the clothes. No soldier, now regular people.
WT (20:25):
Yeah. See? And right now, if you not Cambodian, Cambodian still know which one is
Vietnamese. If you went there, you don't know which one, because they...
VT (20:36):
The same skin.
WT (20:36):
... they are the same color right now. Before they put the hat, we can ID. Now they don't wear the
hat. They make similar to Cambodia until listen to them and listen the action. They speak
similar. Especially, they talk to Vietnamese and to Vietnamese, usually they spoke their
language. Now they don't speak. They speak Cambodian to themselves.
SK (21:06):
Oh.
WT (21:06):
Yeah.
Page 15 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
SK (21:15):
They want to stay.
WT (21:15):
Yeah. They going to stay there.
VT (21:18):
The bottom line, we have to understand each other. No matter what Vietnamese, no matter what
Cambodian. Every country understand to each other. You know? Don't want to be more
powerful, more money, more rich. That's why I keep still in my mind. I say, "What they want to
do?" But all those, they want to be more powerful, more money, take all things. That's why the
war start. What they need for? I don't believe in those things. Like everybody, I don't believe that
way. Why they need war. And look there. It's not peace. I went there, and my tear cry all the
time. I cry, say, "What should I do now?" You know? Because I think that way. If all the people
think that way too, maybe no war, and we all together. That's why I love Demonstration School
very much. That's why I [inaudible] the children grow more and more. A lot of people like the
Demonstration School. I think it's no war at all, because they seem like they love, they joy, they
understand each other.
VT (22:33):
Look at this. Hard to [inaudible] to someone, but like we came in United State. Very good
country. You know? They seem like control, very good. But over there, we want to share too.
We don't want only Cambodian in Cambodia. Not only Cambodian people. Any country can join
together. But don't make the problem. Right? You know? Maybe we do together, loving
together. That's why the way that we are joined together. Like in here a lot. Look at in here.
Seems like a lot of things going up on the news. You know? Killing, shooting, that's why other
guys, they say, "What should we do for people?" That's the main point.
WT (23:22):
Vietnamese people, when they going to do in their country and, when the government
[inaudible], I see in Cambodia too. But after that is gone now, they said like a flower, it bloom.
They come in, get the citizen. But they get the politics from their country. When the war, they
just fight from outside and inside, like a flower. See? That's why. Not like in here, a lot of
different people, they get the citizen, they love the name. They love the United States. They,
"This is my country." Everyone said that. But Vietnamese, they just want my country. Because
they follow the leader, namedVT (24:16):
Pu Ching [spelling?].
Page 16 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (24:18):
Pu Ching [spelling?]. Wrote the book.
VT (24:19):
We know the story.
WT (24:21):
After he die, he wrote a book. "You have to take Cambodia, control Cambodia." He want to
[inaudible] the power.
SK (24:39):
So he still has that influence? He influences people through his writings still?
VT (24:41):
Because they have on the writing, from the [inaudible], we should be [inaudible]. But seem like
that from we they know that. This summer, I went. You know?
WT (24:52):
Didn't you see Kerry?
VT (24:53):
Yeah. John Kerry?
WT (24:55):
Yeah. You see that they went to Vietnam?
SK (24:58):
Mm-hmm (affirmative).
WT (25:00):
They so smart and they do it quick, that they... They do like this. Vietnamese politics like this.
Dirty. They so twist, very fast. In the United States, [inaudible] I trust them maybe, I don't know
for future. Because they change so fast so fast. You know? When they go there, John Kerry went
there, they smart, they show the government, they show the American guy, the soviet guy, they
show the [inaudible]. Just drinking. Yeah.
VT (25:38):
That's why I give example for you like A, B, and C.
Page 17 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (25:42):
[Inaudible] just looking at the last time, how many hundreds that American soldiers die in
Vietnam. Right now, I still look at cartoon or movie. You know? I still miss a little bit, people.
Vietnamese play game so much.
SK (26:03):
Would you ever go back to Cambodia to live?
WT (26:04):
I don't know.
VT (26:07):
For my dream, yes I do.
WT (26:12):
[inaudible].
VT (26:12):
Because I really in peace, that's why we waiting. That's why last summer, I brought my son, my
daughter. All, we went there. We want to show how Cambodia is. Seem like, look really small.
It's not like just before 1975. Before that, very peaceful, and very, very good. You know? That's
very wonderful place. But after 1975, up to '79, everything destroy. From '79, it seems like now I
went there, still not peace also. It's not the same before. But my dream, I say because we hope
that the more we try, sometime, it might be good. We don't know. But my dream, I want to go
back to.
SK (27:07):
Was it dangerous for you to be there when you went last summer? Or is it safe for you to travel
there?
VT (27:13):
I saw by my eye, very scary. Was lucky, that's why we came back here. We keep say we are
lucky. How many people went there? almost 60, yeah? Some got accident, some got stole.
Different kinds. You know? But for me, we went from capital... Because my hometown is far
from capital. How long we drive? How many hours? 12? Or eight hours? We drive...
WT (27:49):

Page 18 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
No, that depends. Before, we drove about six hours, because the roads is good, the highways are
good. But now, it's very bad.
VT (27:54):
You know? It seemed like a [inaudible].
WT (27:54):
A lot of hole. You know? Because the...
VT (28:04):
Broken road, or broken [inaudible].
WT (28:05):
Because Khmer Rouge broke the bridge. And the roads broken. They don't build. And took so
long to go there. But it's not too good. Not safe at all. When see a [inaudible], my family come
back. She said, "Oh, you guys so lucky."
VT (28:29):
Mm-hmm (affirmative). It's very hard.
WT (28:31):
Because she went there before me. Not safe at all.
VT (28:33):
It's scary.
SK (28:36):
How did you get out of Cambodia?
WT (28:40):
When? Before...
SK (28:40):
When you first left. Yeah.
WT (28:42):
There's a path turn through. Vietnamese control the border. Many lane. Inside border, and plus,
they live in the forest close to the Thailand border. We had to [inaudible].
Page 19 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
VT (29:02):
Crawl. Mine. They put mine. They don't want Cambodia cross to Thailand. Vietnamese put
mine.
SK (29:09):
Vietnamese didn't want?
WT (29:09):
Of course not.
VT (29:11):
Yep. Oh, look at my mother. My mother-in-law cross the mud like this, Sheila. Mud. And very,
very sad. You know? That's why I have one niece, they have two children, now three children
still there. We have five people to come United States. We have name. But my mother, she says
she misses... You know? She don't want to leave. She wants to go back to Cambodia. That's why
she came after me in 1983. '83, that my daughter born. Three months, then she came. And my
niece still there.
SK (29:47):
That'sVT (29:49):
That's my mother-in-law.
SK (29:51):
Your mother-in-law? Uh-huh (affirmative).
VT (29:51):
Yeah. She died by the time that I go work at the Demonstration School.
SK (29:56):
Oh.
VT (29:56):
Yeah.
SK (29:56):
She was here?
Page 20 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (29:58):
Yeah.
VT (29:59):
She's here.
WT (29:59):
She came in '83.
VT (30:00):
But she came after me. I came '81.
WT (30:04):
[inaudible].
VT (30:09):
Yeah.
SK (30:10):
So, you and you, and and your son...
VT (30:14):
And my son.
SK (30:14):
... came in '81?
WT (30:15):
Yeah.
VT (30:17):
Yes, '81.
SK (30:17):
Together?
VT (30:17):
Page 21 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
Yeah.
SK (30:17):
And then your mother came in '83?
VT (30:18):
Came after.
WT (30:20):
When we was at the camp, we have [inaudible]. That's why [inaudible]. And when we have
name, she don't want to come. She wake me up. She want to go back to country.
VT (30:44):
[inaudible].
WT (30:45):
She said she want to die in Cambodia.
SK (30:46):
Your mother did?
WT (30:46):
Yeah.
VT (30:46):
Yeah.
SK (30:50):
But she changed her mind, and sheWT (30:51):
Yeah. When I come here two years, and then they have a lot of problem in the camp, [inaudible].
You know? The people for [inaudible].
VT (30:56):
[inaudible]. That's hard to leave. With my niece we decide very hard...
Page 22 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (31:15):
And when my mother come, [inaudible] to come to the United Sates, two men took my niece
away from her. Seemed like that they steal her, but over here they call...
SK (31:29):
Kidnapping?
WT (31:36):
No, not that. [inaudible].
VT (31:36):
Take away. They took it out. Because my niece... how old she is? It's 11 or 12. Yeah?
WT (31:46):
[inaudible] they come down here, 16.
VT (31:53):
Yeah, they took it out. So that's why she came alone. She came United States.
SK (31:57):
Who? Your niece?
VT (31:59):
No. Now my niece still in the camp now.
WT (32:03):
My niece [inaudible]. Because the two guys took from my mother. They don't want my niece
come.
SK (32:10):
In Thailand? So she [inaudible].
WT (32:12):
Yeah, they took from the Thailand camp to the Cambodian camp.
SK (32:17):
They took her back to Cambodia?
Page 23 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
VT (32:20):
Because, seems like they want money. Something like that. But they took it out, and my mom
still alone. So that's hard. You know? That's not easy get there, and we went to pick her at the
airport.
WT (32:34):
But when I was there last summer. I asked one person to go from Cambodia to get my niece to
me. They spend $100 go there, and $100 go back to [inaudible].
VT (32:53):
That too far. You know? Too far from the Thailand camp and from my house that I live. That's
why they go to [inaudible], they want to see.
SK (33:04):
So, you didn't see her when you were in Cambodia?
WT (33:06):
Yeah.
SK (33:08):
Oh, you did see her?
VT (33:08):
Yes, that's right. WeSK (33:09):
But you had to pay $200.
WT (33:09):
Yes.
VT (33:09):
Yes. $200.
WT (33:10):
[inaudible] had a long [inaudible]. Plus, people that [inaudible]. They had to sleep one night from
[inaudible] to for my niece to see me.
Page 24 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
SK (33:29):
So she's not free to leave the country there? They're still holding her?
VT (33:33):
Yeah. NowWT (33:34):
See, I went to a international before my mother dead. Before my mother pass away. And Captain
Flynn. Yeah. Captain Flynn.
VT (33:51):
Yeah, Captain Flynn.
WT (33:54):
She work for the [inaudible]. She said I cannot leave my [inaudible], because [inaudible].
SK (33:54):
Oh.
WT (33:55):
They just want mother...
VT (33:57):
The rule change.
WT (33:57):
... or father, or brother, or sister.
SK (33:57):
Immediate family.
WT (33:57):
Yeah.
VT (33:57):
Mm-hmm (affirmative). That's why we wait, and wait, and wait. So we cannot get [inaudible].
WT (34:06):
Page 25 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
But right now, I heard we can sponsor from Cambodia to United States. I just talked to my wife
this morning, and she's still have one brother, two sister, and two....
VT (34:29):
One niece, one nephew.
WT (34:34):
Yeah. To her [inaudible].
VT (34:35):
That you already [inaudible].
WT (34:36):
We have picture. We have picture [inaudible].
VT (34:49):
Sad story, Sheila.
SK (34:50):
Yeah. Yeah.
VT (34:50):
That's whySK (34:50):
It's hard to imagine.
VT (34:56):
Now we leave all [inaudible]. This all that we can show.
WT (35:04):
Let’s see.
VT (35:04):
We [inaudible] a lot together. This is my sister, here.
WT (35:11):
Page 26 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
Yes. [inaudible].
VT (35:12):
Now she's teacher too, over in Cambodia.
WT (35:13):
[inaudible] when I went there. And she told me her [inaudible] is in college.
VT (35:13):
In Cambodia.
WT (35:13):
[inaudible].
VT (35:13):
Yeah. In Cambodia.
WT (35:23):
[inaudible].
VT (35:26):
Oh. My uncle. He is very tall. [inaudible].
WT (35:31):
This the college.
VT (35:35):
[inaudible].
WT (35:40):
[inaudible].
VT (35:41):
[inaudible].
SK (35:47):
It must have been hard to say goodbye to her, to come back here.
Page 27 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
WT (35:49):
[inaudible].
VT (35:49):
Oh, Sheila. All day cry. Especially my daughter, my son.
WT (35:53):
See this? All these people, uh when I went there we uh make celebration. Yeah. With all theVT (36:01):
They so happy...
SK (36:02):
Why?
VT (36:02):
... to see us [inaudible].
SK (36:03):
[inaudible].
WT (36:03):
Yeah.
VT (36:03):
One month very quick. Very quick one month.
SK (36:07):
Yeah. They [inaudible].
WT (36:09):
[inaudible] cook, chef.
SK (36:09):
Wow.
WT (36:20):
Page 28 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
They so happy to see us, and we come close. "Oh, they are people from United States. Oh. Look
[inaudible]." They used to say that. These are people in front of the airport. When I went to come
back to the United States, and I took a picture. See.
SK (36:42):
Mm-hmm (affirmative). All friends and relatives of yours?
WT (36:45):
Yeah.
VT (36:45):
No.
WT (36:46):
No, it's justVT (36:47):
It's not all mine. Different people. You know? They come to wait, to see. They have their
brother, sister, [inaudible]. You know? Sometime go to ask "Did you heard this name, that
name?" Because they miss to... very, veryWT (37:01):
See? These are my wife’s sisters too.
VT (37:03):
Just married.
WT (37:07):
Just married after we come back. We cannot wait, because we just have one month vacation.
VT (37:14):
[inaudible].
SK (37:35):
Wow.
WT (37:36):
And then we cannot wait.
Page 29 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
SK (37:36):
Oh. But she sent a picture?
VT (37:36):
Yeah.
WT (37:36):
Yeah. She sent these two pictures.
VT (37:36):
This my uncle, this my aunt.
SK (37:36):
[inaudible].
VT (37:36):
There is my brother. [inaudible].
SK (37:36):
Oh.
VT (37:36):
Where? [inaudible]
SK (37:43):
Are you still an electrician here in the United States?
WT (37:46):
No.
SK (37:46):
Doing something else now?
WT (37:47):
Yeah.
SK (37:50):
Page 30 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
I think you might have told me [inaudible], but I forget. Are you starting your own business?
VT (37:50):
Yeah.
SK (37:57):
Or, were you trying to start your own business?
WT (37:57):
Yeah.
VT (37:57):
Because now, Sheila, my husband will get... almost 12 years, right?
WT (38:03):
No, 10.
VT (38:03):
10 year. And got laid off, now we know. I keep telling him. "Go to school." You know? No one
can steal education. [inaudible] you know keep like a trick on us. And he got laid off. See? That's
very...
WT (38:18):
The one that I'm talking about. That's [inaudible] with my mother and sister to come.
SK (38:18):
Yeah.
WT (38:18):
And then...
SK (38:40):
So did you have to start from the beginning with your education?
VT (38:44):
Yes. I became the first Cambodian teacher in Lowell, in 1985. So I study courses you know
every semester. So now, it seem like 120 credit a lot too. But I keep take every semester. One,
two, or three. But last year, the year before, I took a lot. Like, complete 10 courses, eight courses.
Page 31 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
But now, Dr. Pearson told me, just two more. That's it. So when I have a degree, I can go to get
certified too. Because before you get certified, you have degree first. But they cannot give,
because I don't have any proof. And they invite other experts, come. You know?
WT (39:35):
Most of the camp...
SK (39:35):
Hold old were you?
VT (39:39):
Very skinny.
WT (39:41):
Skinny. [inaudible].
SK (39:42):
That's still in Thailand?
WT (39:47):
Yeah.
VT (39:47):
Yeah.
SK (39:48):
While working here?
WT (39:48):
That's one teacher.
VT (39:51):
My husband. Yeah. And I teach young children that come. You know? We have ฿10. For one
day. Right? ฿10. Thailand money. ฿10. They call it, ฿10. So my husband get ฿10, I get ฿10
every day. You know? That's why. To survive, at that camp.
SK (40:11):
What year did you leave Cambodia and get into the camp?
Page 32 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
VT (40:16):
'79. '79.
SK (40:19):
So you spent two yearsVT (40:20):
Spent two years, yeah. So I start teach over there almost two year until the name call, that's why I
left to United States.
SK (40:30):
And some groups sponsored your coming here?
VT (40:34):
We pick, from I heard, I fill out the form, because a lot of American people went to the camp.
They ask more information. They ask me to want to be like one more they understand French a
lot. Or English, some. So I work with a agency, Like, a hospital, a lot over there, they need me
too. But lucky when I go to interview with the school, they say they want to take me to teacher,
and the other one want me to be a nurse over there, because I know I was a midwife in Cambodia
also. So seems like one want me, they want me but... finally I teach, because my husband sport
teacher, and say, "Oh, teach." And I had my son too on that time. So we both went the same. You
know? Teaching. And we get money from that.
SK (41:25):
So your husband taught sports?
VT (41:25):
Yes.
SK (41:26):
And he was an electrician, too?
VT (41:34):
No, in Thailand no electrician. He electrician in Cambodia.
SK (41:38):
Cambodia. Yeah.

Page 33 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
VT (41:40):
Yeah. He get a good job. Like, in here too. Everything, he can do it. That's very good.
SK (41:45):
That's good..
VT (41:45):
Yeah. Have a lot too. You know? If you car really expensive. Seem like little thing he can by
himself. So that's very good.
SK (41:56):
Now, did you have any choice about coming to Lowell or...?
VT (42:00):
Oh. The point is, I came the first time, I came to New York.
SK (42:06):
Oh.
VT (42:06):
Yes. The first arrive at New York, February 18th. I remember. I never forget. '81. And I came
New York almost one year before. Very hard at New York. I live at Brooklyn. My son often
sick, sick, sick. And I took subway. My husband came early. Two weeks he had go to work,
because they don't provide welfare or food stamp. So he go to work, because say, "I have only
one son." So that's why he go to work very far. You know? Take subway, and 15 day in United
States. $3, something he work there.
VT (42:50):
And after that, friend in mine live in Lowell. He call and say... because he know my background.
Because usually, I learn in Cambodia. Have a lot education. And he say, "Come here." Because
hear everything I told, because I have a hard time. Take subway, bring my son, go to the clinic
that's very far, change different train. You know? Almost very, very hard. And he call, and I told
about life in New York. And he say, "Come here, because in here, they have education, easy to
go to hospital, easy you know to go everywhere."
VT (43:28):
So we decide. Say, "Oh, maybe we can." And after that, is why we came in Lowell in 1982.
January fifth. Yeah? January fifth, I came in Lowell. So, came in Lowell, that's why I say, "We
Page 34 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
cannot survive, because we don't have any welfare and food stamp." I decide to go to work, too.
And on that time, '81, '82. It's very, very hard to get a job. So they took me, interview me
[inaudible] they choose only me to work at company product for glasses. Because I can
understand. Hard to find a job on that time.
VT (44:11):
So after that, I worked at the Prince, because I have Deanna. And my son go to school, and he
missed school. He missed school one day, because the bus didn't pick up. So I make a phone call
at Greenhalge School. So I make a phone call to say... Because the bus didn't pick up, I drop my
son to school. And that time, that's really that I start to be a teacher. And Miss [inaudible], my
son teacher, had problem with the Cambodian kid. They cannot understand what parents say. On
that time I brought my son in there, he said, "But you have to speak Cambodian with the other
parents, because they cannot communicate." So I talk, and I tell English that she say, "Oh, you..."
She asked me about my background, "What do you do?", and say, "Oh, you should apply,
because they have job opening. They want to looking for Cambodian teacher."
VT (45:08):
So she call right away. Because Mr. Gallagher... She spoke with Mr. Gallagher, principal at
Greenhalge. And she called to [inaudible]. And one day I worked over there. I have good salary
too, at Prince. And they call me, interview on Friday, and they let me work on Monday. I get job,
that's why I became a first teacher. And after that, I teach Vietnamese, Laos, Cambodian. At one
class. You know? So they don't understand. I cannot speak much. I know how to count in
Chinese, in Vietnamese, or in Laos. But not much word. You know? My husband know a lot.
Like, different languages. He know a lot. You know? The word to find. You know? That's very
good for him too. That's why I start teacher in 1985.
SK (46:02):
That's great.
VT (46:03):
That's right. Look at that story. I still do my resume on that, because I never forget. So I write
down, because... You know? Who knows? That is for my children to see what happened. You
know? The sequence of life. So I already write down, that's why I took classes. Sometimes they
ask about writing on our lives. Very, very share. And when you see the sequence look at, that's
sometime I have free time, I lay down, and with my husband, and we thought about it. How we
all now. You know? Seem like it's amaze. We don't think we have everything, and we do.
VT (46:51):
Look at our life. We supposed to be killed on that generation. We so skinny. My husband work
very hard. You know? Now he's very hurt, still hurt. A lot of things he hold. Because you cannot
Page 35 of 36

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 1 of 2.
say no. If they say you have to do, you have to do. But me, lucky. I'm lucky on my generation.
I'm so lucky too. And that's working so hard. Because, seem like I don't know. That's why I say
my life very, very lucky. When I work with my parents, I'm very lucky too. Because I have my
sister do all the work. And very good, because only one for me is study. I really love study.
That's why I say, I still remember my parents. Especially my father. Because he say, "No one can
steal your education." He worked very hard for me. You know?
VT (47:48):
Because, in Cambodia, because my family is not rich, but it's not very poor. In the middle class.
But Cambodian people, if you a girl, you cannot get high education. Most have to be stay home.
Some that have high education, very rich. You know? Seems like. Or lucky. For me, very lucky.
You know? Seem like I finish school in my country, and I go to capital, I finish study. And I
have name. Some people support me to go to more education. That's why I finish my education
very high in Cambodia. And lucky, and all the communist generation very lucky too. And I
never lie on that time. I always tell the truth, because he say...
End of tape 1 of 1, side 1 of 2.

Page 36 of 36

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                    <text>UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
CONTENT WARNING:

Mentions of war, death, and other situations readers and
listeners may find distressing.

INFORMANTS/
NARRATORS:

VERA T. TITH (VT)
WILLIAM A. TITH (WT)

INTERVIEWER:
DATE:

SHEILA L. KIRSCHBAUM (SK)
FEBRUARY 13, 1993

SPEAKER (TIME)
DETAILS
SK (00:03):
In the camp you mean..
VT (00:03):
No, in the communist generation, people are starvation. When I call, I say because maybe why,
maybe why people like no generation because people 17 the old people they divide separately.
They eat differently because what is called crime open borders or Khmer Rouge right, what's
called... And our people because people 17. So you cannot eat really well.
WT (00:44):
When the revolution on the March 18 that their people, they were in the town because 17th of
March and they put because my people in the town become the new 17 March. And there are
people that they work together to control the town because they hold people 18 March.
VT (01:32):
Yeah 18, 17, 19 maybe, why? But they wear black too, black clothesWT (01:39):
Some they do...
VT (01:40):
But they control no people. That's why, you cannot move.
WT (01:47):
That's why they killed 17 people. This [inaudible] my people.
Page 1 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
VT (01:50):
If you not work like they say, "They say you not very good." So itWT (01:54):
17 March come in to control the whole country. That's why we call the people in the town
because 17 March they control [inaudible].
SK (02:12):
And the all 18 March were the communist?
WT (02:13):
Yeah.
VT (02:14):
Yeah, they all... They say they are all. So they control.
WT(02:19):
They mean they are live outside of the town. That means the group, the Khmer Rouge
themselves, they put their name 18.
VT (02:31):
18.
WT(02:32):
All 18 people. That means the all 18, that mean the all person just that every people like eight,
and you and me they work together in outside the forest. When they get in they control the all
people.
SK (02:50):
And so you were the new people?
VT (02:53):
Yeah. New 17 and you have to work what they say. If they say like “do this,” you had to do this.
If you not do...
WT (03:03):
Like the 18 the boss, the leader. The 17 [inaudible].
Page 2 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
VT (03:11):
Employee.
SK (03:13):
Now you said you've lived far away from the capital, your hometown was far away from the
capital?
VT (03:18):
Yeah.
SK (03:19):
Is that right?
WT (03:20):
But close to the program. Close to the...
VT (03:25):
The stadium, the state.
WT(03:27):
See lived close to the state. The name of the state is called Battambang, B-A-T-T-A-M-B-A-NG. Battambang.
VT (03:41):
Capital in Phnom Penh. When you have higher education you have go to Phnom Penh. Like in
here like you want to continue around college here but if you pass college, you hold like a
Harvard something like that. You go over there and live. But this lies in my near mine is very far
away, fly to the...
WT(04:03):
Over there, the college if he needs so that we have primary school. We finished primary school,
we had to go to the high school. Still have in the state and then they have the college in the state
too. After we finish college we had to go to the university in Phnom Penh, the capital. On the
university we have the communist.
SK (04:37):
Did you meet at college then, or?

Page 3 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
WT(04:38):
Yeah. We meet at the college and we marry before the communist [inaudible]
VT (04:45):
At the time that’s lucky you know.
SK (04:45):
One year before the communist came in?
VT (04:45):
Mm-hmm (affirmative)
SK (04:54):
Is there a special story to the time that you met each other? Were you were in class together?
WT(05:01):
No.
VT (05:02):
We just see to each other by that time. I didn't see him very much, but we know that he told his
mother because Cambodia it's different. It's not just, he seemed like he had the other school and
the school and when they arrange that his parent go to my parent, that's why we marry that way.
It's not like we met in the same school or never talk. I never see him too before, but he saw me.
But I never see him that Cambodian culture arrange.
SK (05:36):
And arrange?
VT (05:37):
Yeah, arranged marriage.
SK (05:40):
And the way that works, did you have any choice in the matter or did your parents pick?
WT (05:45):
No we had to... Like me I had to tell my parents and my parents has to talk to her parent.
SK (05:53):
Page 4 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
You did notice her first?
VT (05:53):
Yeah.
WT(05:55):
But we don't talk to each other.
SK (05:56):
You didn't talk to her. But you saw her? And you told your parents...
WT(05:57):
Yeah.
SK (05:58):
And then you talked...
VT (05:58):
Yeah, but I never see because usually Cambodian girl not much, you know, not talk in private,
no. Or in public also because when you a girl it's different from here that very different. When I
go to school seem like we have... When I have the elementary school they are Cambodia girls
school, boys school from my stand.
VT (06:25):
When we go to college we mix not much talking in here, share, no. If you are a girl you sit with
girl. But always seem like separate, not much...
WT(06:36):
One classroom.
VT (06:37):
Yeah, one side girl, one side boy. Not much discussing, no. If you want discuss I always discuss
with girl and boy discuss with the boy. So sometime they never see it's not sure. That's why I
sing in here. When I go to psychology courses I see now a lot pregnancy, a lot problem with that.
VT (07:02):
But we have that too over in Cambodia. Not might happen like that. Why? Because girl and boy
not talking so much to each other. Even I learned at university too. We don't have chance too
Page 5 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
much to talk with the boy because that is the culture. When I want the way that the boy or
whatever and I want, you seem like a shaking. We shy with the boy, but that is hard that is the
culture too.
VT (07:33):
Now when the kid born in here, seem like very close. You see you don't the boy, they never
married and here that from I know most Cambodian girl, Cambodian boy, they know before not
like me. I never know where but when married, one year I never look at his face very... But that's
very hard to look his face very in front. He keep talking, he saw me. The motorcycle, he saw me
that way.
VT (08:04):
But I never see and married because we follow parents. Parents say marry and that time we
married and we tried. And from now on and at the communist generation too it seem like
husband and wife not work together. Husband work far away and I cooking you know in the big
building they want me to... They have like 10 or 15 girl cook to survive. Maybe thousand people.
When they come from work food had to be ready for them.
VT (08:43):
So that way sometime one week or two week, my husband you know come to see me. Yes, they
let to come to see me. [inaudible] not very much but lucky with me and my husband seemed like
we meet each other often time. But some family, no. Sometimes they kill husband, why still
[inaudible]. That's very strange unless when some time we have spare time we go back sit on by
seem like scary.
VT (09:17):
So that's why I told my husband he got laid off it seem like we sit down, you know we do how
much we can save. Now we take care of my children bring them go to school, we care them first
because seem like very scary. Maybe I mentioned to you or I mentioned to our team teaching
over there too.
VT (09:37):
We sit down and say usually when we work together my husband will usually go Friday for
lunch, but now we cut it down we save money that way and seemed like he knows a lot like car
fixing or fixed somehow in here and electrician he excellent. He can fix everything. So we save
that money too.
VT (09:58):
So now, seem like if I have job, seem like support that's my one and only [inaudible]. I want to
be rich. That is my middle way. Now I seem like I have survived as good pay my mortgage
Page 6 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
before I didn't rent. Now I rent one family to save because my husband got laid off. I get to share
with me because my mortgage is very high too. That's why I’m stay. So my family all before my
mother passed [inaudible]. So my husband keep [inaudible]. So now he goes to school, get more.
SK (10:45):
He goes to school now?
VT (10:47):
He go to school too and takes some college course about business. He want to do something a
little bit because seem like no work is a very tight, have a single to school and we do a lot of
work too now. So maybe sometimes we can do a little bit now.
SK (11:09):
Are you going to [inaudible] next year?
VT (11:09):
Now we discuss... You miss on advisory meeting. See advisory meeting on Thursday, last
Thursday, yes we do that and a lot on that day uh early childhood. They have a lot of push and
and it’s [inaudible]. You a lot of push and we know a lot and a lot of school asking when you
there.
VT (11:32):
And Greenhalge school, Mr. Gallagher, why he married his wife was there. He married with
Helen and Helen know me and Greenhalge School. We have to go back and after that everyone
when we go back and I say, because we don't know. We say we had to work it out and
[inaudible]. And then on that day he mentioned don’t be apply anywhere else because maybe he
want me to try to have one more year. But not very sure yet.
VT (12:02):
But for me, they're asking me, they test me, ask question, how will you feel on working and then
I say I love very much, Sheila. I think that program is excellent. It's not even looking at they
together. And you see it, look it, we have some time problem. But you know what because
people like that there even when I say thinking of this program is excellent as far as I know.
They shared it.
VT (12:32):
They didn't know you are when I worked at Greenhalge. Somehow [inaudible] with this
Cambodian kid like that. I heard, but in here seem like they don't know Cambodian or Spanish.
Page 7 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
They really enjoyed together, the three year over there. That's why I like that way. They keep
asking me like that and a lot of same, I try. They learn very good too.
VT (12:57):
Even understand or repeat but they try very hard. Even when you know that's why I saying, the
more language you have, that's easy to live on that I have my experience. I know friend, and I
have vacation and I went to [inaudible] last few years but my mom was alive. Even then my
husband's friend, we go two car and he got big accident, they get hit from the other car because
[inaudible] drive very fast. Did you went there? Very fast drive and hit him really badly. And he
cannot speak French.
VT (13:37):
And over then they taught you English too and ask for help with English and they asked, "Can
you speak French?" I said yes. I asked called report police ambulance come right away and car
got hit on one spot. We had to go to hospital, hospital speak French too. So if my husband and
me cannot speak what should we do?
VT (13:59):
That's why I still write in [inaudible] for my children. That's why my children enjoy learning
language. So my husband keep my son, my daughter learn Khmer everyday one hour, because it
or now when they know more they put them in the regular class before my children belong
bilingual. They know you know.
VT (14:22):
So now they say you understand we have mainstream, they go regular. So we don't want to miss
our culture because now he write the letter to his aunt, he write in Khmer too. So that's why he
wanted. So I say that school time. He has time teach them and he learned more French from me
if I have time. If I have time in Spanish too.
SK (14:49):
Yes.
VT (14:50):
My son love it because now they cut off at [Bailey/Daley?] school. Before, they have Spanish
lesson, now they cut off. But he knows some, I say don't worry maybe go to high school. Maybe
some more but I want him to get a Spanish because this area you know more Spanish because
French, I will have more later on. Because now look at our society a lot of Spanish everywhere.
So when you get a job, you know English and you know more Spanish and you know about
Khmer. That's easy to find, to understand to each other.
Page 8 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
VT (15:28):
If you don't understand when Spanish say ah we don't know. That's hard, that’s why I know.
That's what I heard one time I will get Greenhalge School they say English only. I say I went to
public hearing at Smith Baker. Unbelievable. English only seemed like I still remember in your
[unknown]. That's good. When you go outside I went to [unknown] something happened. You
cannot do English might be you have hard time. How hard you all imagine it if you cannot speak
the other language.
VT (16:02):
And you just stay in own pond that's good, very well. That's from I understand that's why I really
love the [unknown]. I really give example like that. I think you noticed it's very good. If children
enjoy and look at, few children fluent Spanish, understand, I play card, play song, they remember
you know body part. They go to Cambodian store they say in English, in Khmer [unknown
Khmer]. In there. That's really good.
SK (16:39):
And you're great too you. Everybody will be sad if you leave Demonstration School.
VT (16:43):
I don't know but I like because for me, it's okay, Sheila. I can go find job. Every school now, a
principal and by [inaudible] school want me to go to her class to... And a new school and get
school year they want me there. For me it's okay but feeling that's really impressed me with the
children.
VT (17:07):
We will cry. Professionally I cried because last week Julie left, and we went to see the show at
South Campus. Children cry really hard because Julie left, we saw Julie. So seem like hard to.
That's why we had Cambodian proverb say, "People come in very happy, when get out very,
very sad to get." That the way it is. That's now at school advisory last Thursday they discussed
about that, but we don’t know yet because the plan is to be changed, have to be rotated. That the
point. But we don't know yet, maybe sometime we can change and we can use the two year and I
had to go to the other school this year too, that’s why [inaudible].
VT (18:08):
When you gave Vera too much school. But now I don't know but just he said on that day, not yet
don’t go apply everywhere. He will work it out for me but we don’t know yet. I love very good,
Sheila. I try very hard. Sometimes children not ready to learn or different, but when they ready,
it's very good and then it's excellent. That's why I said this program is really excellent.
VT (18:38):
Page 9 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
If all the world understand each other like a singer song. First we know vocabulary like came
here. I pull out, I recite the vocabulary to be able... My body go to understand. If you don't have
word, how do you understand? First, you had to learn the word. That's why I had to pull out, play
games made something different for them to learn.
VT (19:04):
If you have word in your mind, you combine word together and you can speak out. So you can
get food to eat easily. When you go somewhere you can speak. That's why I said this group is
excellent. This program, did they repeat...
SK (19:22):
Now this question doesn't have to do with the school, but I'm curious to know. The Cambodian
celebrations that you do here now that you're in the United States, but especially in your family. I
know that Cambodian New Year's celebrated.
VT (19:33):
Yeah, we do. The other one and the [unknown Khmer] is very, very important and [unknown
Khmer] is called soul day.
WT (19:40):
Soul day.
VT (19:40):
Soul day. That celebration is very big one. Because in life, we believe that parent or family pass
away. We believe because the lifecycle has to be resize. The had to become by. So when the
people was that from the believe, they still hang around somewhere. We don't know to get the
new life and they are starvation, looking for food to eat and we are alive.
VT (20:10):
So that's right that we believe we make your food, we bring to the temple and the monk pray for
them to come get out even some people with something bad and their life, they cannot find the
place to reborn. So that's why they hang around. We believe that it's why the big celebration.
Everyone never miss.
WT (20:35):
Like my mother passed away and the place that buried her and when we love her so much and
we would like to do something for them. We understand that she have a hard time to carry like a
problem [inaudible] until to the board, and we have to understand how heart she is carry after the
baby born take her to give the food, provide this provide that. Even go somewhere she had to
Page 10 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
carry us. That's why when she passed away we had to do something special for her. This not the
time that passes away. This is a year and a year after I had to invite the monk and some people
some nun to go over there to pray for her and on the place. Use the picture, here. This my
mother’s picture put on the stone on... How do you call this?
SK (22:02):
A tombstone in the cemetery?
WT (22:04):
Yeah.
SK:
This was, where was this?
VT (22:05):
In here. Lowell.
WT (22:08):
I think just first one, right, that we bury. The Cambodian usually do uh burn.
SK (22:12):
Cremation.
VT (22:12):
Cremation.
WT (22:14):
Cremation. But I miss her so much. I cannot cremate her. I had to leave her one place and I
bought a big land and I bought four place for her and it's a big, I don't want to step on somebody
else. I just do around the map and put a flower the summer or I want to do like this just go there
and put [unknown].
VT (22:44):
And now in monk they pray.
WT (22:46):
Pray.
VT (22:46):
Page 11 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
That's we believeWT(22:47):
Do we believe just only the monk? And they have candles and they have incense. That mean
when the incense burn that mean that we can go to... We told the monk pray my mom and then a
time a lot of people.
SK (23:15):
Is there a certain day that is Soul Day?
WT (23:18):
Oh, yeah. Once a year.
VT (23:20):
Yes, once a year in October.
SK (23:22):
October?
VT (23:24):
Yeah.
WT (23:24):
It's close to the Easter.
VT (23:27):
No close to theSK (23:28):
Memorial Day?
VT (23:29):
... Halloween. Halloween, October. Because that's why I still say because they were like different
and know, Halloween seemed like a fun for children. And this really every Cambodian had to be
do that because if you not do that, we have like the thing that say the people that was that, that
relate to our family, they looking for seven temple. That they didn't see you make anything and
pray to them, they will you know...

Page 12 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
WT (24:04):
Cry.
VT (24:05):
They will what it's called cry very hard.
WT (24:08):
Because on that time theVT (24:11):
And it's not blessing for you. They don't want to blessing for you to see the very bad new for
you. They say like you have something bad that we believe that it's a very big celebration. Every
temple and here we have two temple, now because too many people at one. So we just have one
more temple near here and the other one near our school. I think the [inaudible] school very big
place. Very, very big over there.
SK (24:52):
At [inaudible] street?
VT (24:53):
Quinley? What’s it called? Quinley? Quinley Street? Yes, yes. Very big and beautiful.
WT (24:53):
The time we went to Cambodia to her house, my wife’s house. Her father bone buried and we go
there. We ask the monk to take him out and put special thing where we have buildVT (25:12):
Cemetery.
WT (25:12):
... cemetery.
VT (25:12):
Monument. We have monument over there. Put them. Seem like make you luck, that we believe.
But I believe that's very true come out too, Sheila. We do good things, we receive good thing.
That's my believe, that's why we do reallyWT (25:28):
Page 13 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
What's... He pass away in 1979. ‘79, burry.
VT (25:40):
And this all the bone.
WT (25:40):
... very bone. ‘91.
VT (25:40):
‘92.
WT (25:47):
‘92. And the bone still good. We said it's a good bone.
SK (25:51):
But he was killed by the communists?
VT (25:52):
Yeah.
WT (25:54):
Not killed by the communist.
VT (25:59):
In the communist generation.
WT (25:59):
The time that the communist out and he pass away.
VT (26:07):
Yeah, the communist generation. I didn't see him on that time when we go. My husband and me
go there let's see while he was there. We didn't see him while there.
SK (26:15):
So he died natural causes during...
VT (26:16):
Page 14 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
Yeah, natural. No seemed like he really starvation or food. Very skinny. That my brother, sister
told me, which mean seemed like killing by communists also because very sad, very sickness.
That's why he told me.
WT (26:32):
They celebrate for my father-in-law. This is my wife's brother, that the sister come back and
married is the school teacher and this my niece. Nephews.
VT (26:57):
The parent. No parent when they were young, that's very sad. My niece and nephew.
WT (27:08):
These five, these fiveVT (27:10):
They're single.
WT (27:11):
... no parent, single. We just have the old sister over here. And when I went there I couldn't
believe they have taken care by themselves. No old people take care. We saw surprise.
VT (27:29):
They're very, very strong.
WT (27:31):
When we went there we're so proud that they don't have no parents and how they grow like this.
VT (27:38):
They grow themselves.
SK (27:46):
Did your mother die before your father or after your father?
VT (27:49):
Yes. My mother died before.
SK (27:49):
Of natural causes too but during the communist generation?
Page 15 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
VT (27:50):
Yeah. Then from point is very starvation, Sheila. No food to eat, not enough. That's why
sometime they're working hard. But some that my parent die from that way but the other people
die from killing, shooting and very hurt with the stick like here by [inaudible]. Very, very sad.
WT (28:18):
Long knife like very sharp.
VT (28:19):
And like this. And that's why I collect what is called magazine and it's called? No, it's not
magazine. Geography? I have that picture that's why I bring to show that I do on Cambodian
hero, this team and I bring different picture, different story, different book to show them. They
really enjoy to ask this question about. So sometimes they say mine is hero too because I have
lived, stay alive because suppose we tell them about how Cambodian map is that those like
history first.
VT (29:00):
And we learn about Cambodian hero. What is hero mean? So it's come out beautiful even Julie
too do draw beautiful; she want to gain money. To be hero in Cambodia. Some say want to be
building hospital. Look at the idea. I have a lot of things, keep it over there.
WT (29:24):
These the people they kill they took a picture. This is Pol Pot, the leader of the Khmer Rouge.
VT (29:33):
Black.
SK (29:33):
That's one.
VT (29:41):
A lot of bone look at this is.
SK (29:41):
Which is notVT (29:46):
This is the [inaudible]. It's not like my father was that was sickness.
Page 16 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
WT (29:49):
He kill like I kill animal.
VT (29:50):
This one like animal, Sheila. I shake like this. They go get in line. Get in line and bang, bang,
bang, with a stick like a bat.
SK (30:03):
I heard they killed maybe 3 million people?
VT(30:08):
Yeah. Look at these unbelievable, they had this. How they get all this? That's right. I collect you
know. When I see something I already pull on together.
SK (30:20):
You teach your children about the history?
VT (30:23):
Yeah.
SK (30:23):
To make sure that they know?
VT (30:23):
Yeah. Because first I told them where I born. The place that I born. Introduce them [inaudible]
they know how I escaped. First I live in here, continue education. So everything they know so I
point to them about me.
WT (30:40):
Vietnamese soldier. Vietnamese.
VT(30:47):
Look at... So that's my prayer every day. I want peaceful coming soon.
WT (30:52):
My believing: if the Vietnamese don't want it, just my understand, if they don't want it, they just
take care their country and leave my country alone. I think no problem plus China's too. China
Page 17 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
they want my country too, you see. I don't know. You see in the communist time, all the time
they just took the time to turn for the [inaudible].
VT (31:22):
To make a show to sometimes.
WT (31:22):
And they took the [unknown]. They took the [unknown] to make spoon. You see that?
VT (31:22):
You know what that’s why no education. No son, and [inaudible].
WT (31:22):
No, the leader they have education.
VT (31:22):
My different.
WT (31:31):
The people see that this is the capital before communists.
VT (32:02):
My son-in-law this very much.
WT (2:06):
[inaudible].
VT (32:08):
He loved it. He went to work Cambodia, he want to go to see uncle one. His uncle one, but we
cannot go because not safe at all. You cannot say I miss it.
WT (32:22):
On a high way.
VT (32:23):
I went there one time when I was young.
SK (32:27):
Page 18 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
What time?
VT (32:27):
Only one time and over there they have let me say people that came to see uncle what that means
lucky people even people live around in this place around they cannot go in there. They say thatSK (32:46):
Who is controlling it?
WT (32:47):
This place?
SK (32:47):
Mm-hmm (affirmative).
VT (32:49):
Now they say Thai want it and we don't know, Thai that place. And that's hard.
SK (32:57):
Thai? Thailand?
VT (32:58):
Yeah, Thailand. My son want to go. He do research on his paper, on this too. He went to library
and we have somebody's friend research that he say he want to see it. But when I got there I
asked let's cannot say, we cannot go unless there isSK (33:15):
Well I have that beautiful picture that you brought back when we had the interviews. You
handed everyone one that I put it out up on my dining room. Very pretty.
VT (33:28):
That one look at I want to from there. Before we don't have it I bought over there to show my
children $5 when long time.
WT (33:46):
This was very hard to I carry it from the [inaudible].
VT (33:47):
Page 19 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
Oh, my goodness.
WT (33:47):
They don't let you carry it. They take care for me and when I got to Boston, which is [inaudible].
VT (33:51):
That's the one to see, you know. Even my grandchildren later on lucky if they have this thing to
show them. Very simple thing and look like my mother made that. That's really show how
working hard and so my children never forget. So we save a lot of things. She sew very hard.
SK (34:16):
She sewed that with all the beads?
VT (34:17):
Yep. And spend a lot of time. A lot of time, Sheila. She sit down and do that's very, very you
know for culture. That is fun. Usually we do when we go to the temple. That's very important
point and she complete just notWT (34:29):
They cannot be done for regular.
VT (34:29):
Not regular celebration and specialWT (34:35):
When they have child. Not a daughter, just a boy become a monk.
VT (34:45):
We had that really [inaudible].
WT (34:48):
Become on Monk and thenVT (34:49):
That's my son became a monk.
WT (34:51):

Page 20 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
... They put that on the clothe before they get the clothe for the monk. Yellow cloth, clothe. The
parent have to uh... that’s my son.
VT (35:04):
That's special and she completed.
WT (35:08):
My son become a monk when uh... three months' vacation.
VT (35:10):
He was nine years old. Two month and half.
WT (35:19):
My mom want him to be a monk. To pray something for us. And after that the head monk...
VT (35:25):
Unbelievable. 10 week. Nine years old.
WT (35:30):
We can put it on.
VT (35:31):
And eat only two times a day, nothing else. One morning and one afternoon.
WT (35:36):
Morning and lunch.
VT (35:39):
That's all.
WT (35:40):
You know this... [inaudible] He’s the president of the CMAA, too. After him, and then Narin
[unknown] after theVT (35:52):
You know Narin [unknown] because I saw his name.
SK (35:57):
Page 21 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
Yeah, I know him just through the [inaudible].
VT (36:02):
And after Narin, my husband tried to happen the president to help in 1987.
SK (36:29):
Wow.
WT (36:29):
[inaudible].
SK (36:33):
So this is all in Lowell?
VT (36:34):
Yes.
WT (36:35):
And we look so small just [inaudible]. All I think can [inaudible] made this here how to look for
us. That has been very [inaudible].
VT (36:35):
That's right classify look. It's amazing and...
WT (36:38):
And he not hungry in evening and nighttime at all. I don't know that we believe and we put that
on and we have Buddha put inside here.
VT (36:54):
Because my son always if he opened the... [inaudible]. That's why I still wonder my son hungry.
But finally, he said no. 10 weekSK (37:06):
10 week?
VT (37:08):
Yes, vacation. All vacation is spent there and come back, go to school with no hair.
Page 22 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
SK (37:17):
Now, do many boys do that? Many Cambodians? It's a very special.
VT (37:21):
Very special. And seem like if you have son like that which mean we are lucky parent because
he seem like he do the job like my husband was a monk too. He took his vacation and he paid
because we believeWT (37:37):
I do that for my mom.
VT (37:39):
He do for his mother. But it's very, he do that very religiouslyWT (37:43):
Like, like we...
VT (37:44):
Look at that my husband over there.
WT (37:55):
We know her for almost [inaudible] way, right? And we are the son, we kno, we try to open way
for her [inaudible]. We had the son before the parent passed away to become a monk for her,
open the way for her and then see she really enjoy, she really happy. She really peaceful when
she passed away.
VT (38:24):
Peaceful, my mother passed away, that true. I believe that's why I see by my eyes.
WT (38:37):
I prepare my mom and another person that I saw by my eyes in the Lowell. Even Cambodians
[inaudible]. Maybe not only one son like me, have many children.
VT (38:41):
Many son.
WT (38:47):
But he have a [inaudible].
Page 23 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
VT (38:52):
Oh my God. [inaudible] I go to see it when [inaudible]] he passed away. Unbelievable people
pass away.
WT (38:54):
Had the monk come to pray for him. They still not [inaudible].
VT (38:55):
Did you ever see people pass by your eyes? I have two. My mother, no that very carefully is two,
he one that my husband just say the man in Lowell. Oh, Sheila. Had to pass away. But my mom
at Saint Joseph Hospital. My mother in law, it's a very peacefully. Peacefully.
WT (39:27):
You know what? After that I tried to find out what's going on then I know this when people like
young like me are very peaceful for the you know the...
VT (39:27):
God [unknown].
WT (39:27):
[inaudible] then in this let's come to you when the [inaudible]VT (39:27):
I believe.
WT (39:27):
[inaudible] before she died. You will see what happened. And my mom passed away go like a
sleep. Easy and then [inaudible].
VT (40:07):
Unbelievable at Saint Joseph.
WT (40:07):
And one another day I believe [inaudible]. Maybe with time. Talking of [inaudible] with time.
Go the temple or go to the church [inaudible],
VT (40:23):

Page 24 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
So you calm yourself down that the point I think you seem like everywhere want this, want that.
You still want it so your mind is not very put together when you seem like go down. You've seen
the way you go. That's right peaceful maybe. But my mother very peaceful. I keep going and sit
down with my husband, my children was sleep and very peaceful. We sit and sit until she passed
away. Very nicely.
SK (40:58):
One more question I wanted to ask you about when you first arrived in the United States. You
said you went to New York first. What was your first impression of the United States?
VT (41:11):
Oh myWT (41:13):
When I sit like this like people at the moon. Because my country when we live a big country like
[inaudible].
VT (41:18):
Oh my gosh, Sheila.
Speaker 3 (41:20):
When I go to the market I saw everything new in the refrigerator, everything fresh. I so
impressioned.
VT (41:40):
For me, I’m scary.
WT (41:41):
Coming out of my heart and every word that I want to say I wrote a letter to my country, to my
niece, my brother, sister [inaudible].
VT (41:54):
First time I came I still remember on February 18 that the snow coming down. That's my first
time, I never see a snow. I will send the sandal from Cambodian and the guy go pick me up very
tall man. I say what happened. We scare, I scare. My husband not scared but me very scary. I
think because no lie. What should I do? They gave me $45 and that time $45 for three people.
Yes 45, 15 for each. $45 and he goes looking for my husband needs over and finally decide we
come with him. And they brought us to go to the hotel and leave me right there. And that is the
Page 25 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
first time I never meant. I'm so hungry. What we do my husband come down because at hospital
they have a grocery downstairs.
VT (42:54):
My husband come and buy bread and little food over there. I cannot sleep that night. My
husband sleep, my son sleep, but I could not sleep. I made a wonderful job to write down to let
my son. Because I look at the snow is coming down and I was wondering what should I do? This
is the new country for me. What should I do? I keep asking myself. I said what should I do
because usually I don't know. They don't they have rice to eat or I'm not because I came in the
Thailand camp, no raining about United States because usually I heard when they go after the
call to the United States they have training like a six week, six months, six months sometime at
Philippine or somewhere else but me, no. When my name was called boom in one day, United
States right away. Never stopWT (43:53):
Because direct.
VT (43:56):
Direct.
WT (43:56):
We come direct. We not go to the another country like Philippine or Malaysia. Somewhere...
VT (44:06):
Directly to United States.
WT (44:07):
Some friend had to stay. But I don’t know why I come direct. They look at my education
[inaudible] the communist looking for me to kill more or something like that. Maybe [inaudible].
SK (44:50):
Was there a thing you decided that you didn’t like about the United States? Or have you decided
that there are things that you don't like?
VT (44:53):
In United States?
SK (44:54):
Yeah. What would you like [inaudible]Page 26 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
WT (44:56):
And then they have many country. They have applications like France, Belgium, Australia, andVT (45:04):
Japanese too.
WT (45:04):
And thenVT (45:07):
A lot of countries.
SK (45:09):
You could pick from?
WT (45:10):
And then I pick United States because on that time when I was at the college and university. I'm
studying English then I decided oh maybe I come to the United States because I know some
English already and French I already study. And we decided to come to the United States.
VT (45:36):
We put application and [inaudible].
WT (45:38):
Before the United States called, the French call first and then we decide we don't want to go
there.
SK (45:42):
The French call first?
WT (45:45):
Yeah. And just we didn't decide to go to France. We wait to the United States. And especially
my wife have friend in the Switzerland.
VT (46:02):
Usually they want before communist, they want me to go to Swiss too, but on that time seem like
balancing. Which way I go? Which way I go? When I go I miss my family. So that's why I stuck
with the communist.
Page 27 of 28

�UNIVERSITY OF MASSACHUSETTS LOWELL
SOUTHEAST ASIAN DIGITAL ARCHIVE
TITH, VERA T. AND WILLIAM A. ORAL HISTORY INTERVIEW, 1993
UML 16 (Oral History #93.7)
NOTE: This is the transcript for oral history tape 1 of 1, side 2 of 2.
WT (46:16):
You remember thenVT (46:18):
Then they gave me the [inaudible]. Yes.
WT (46:20):
Khao I Dang.
VT (46:22):
Khao I Dang. They want me to take the Swiss.
WT (46:30):
They remember when the Swiss lady she work at the hospital. SheVT (46:35):
They already gave everything, buy airline, air tickets for me. But I cannot go. That's why we
lucky, we came to the United States. Very lucky.
Unknown (46:47): End of tape.
End of tape 1 of 1, side 2 of 2.
Interview ends

Page 28 of 28

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                  <text>Tith, Vera T. and William A. Oral History Interview, 1993</text>
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                  <text>The Vera T. and William A. Tith oral history interview collection consists of one audiocassette tape, 1 audio CD, a complete transcript, and a partial transcript of an oral history interview conducted by Sheila L. Kirschbaum with Vera Thong Tith and William An Tith on February 13, 1993. Topics covered include but are not limited to Vera and William’s children, their lives in Cambodia before they left, living and working in a Thailand refugee camp, resettling in the United States, and their lives now in Lowell, Massachusetts. &lt;br /&gt;&lt;br /&gt;The collection is accessible on this site.&lt;br /&gt;&lt;br /&gt;&lt;strong&gt;&lt;span class="TextRun SCXW158174635 BCX0" xml:lang="en-us" lang="en-us"&gt;&lt;span class="NormalTextRun SCXW158174635 BCX0"&gt;Content warning:&lt;/span&gt;&lt;/span&gt;&lt;/strong&gt;&lt;span class="TextRun SCXW158174635 BCX0" xml:lang="en-us" lang="en-us"&gt;&lt;span class="NormalTextRun SCXW158174635 BCX0"&gt;&lt;strong&gt; &lt;/strong&gt;Mentions of war, death, and other situations read&lt;/span&gt;&lt;/span&gt;&lt;span class="TextRun SCXW158174635 BCX0" xml:lang="en-us" lang="en-us"&gt;&lt;span class="NormalTextRun SCXW158174635 BCX0"&gt;ers and listeners may find&lt;span&gt; &lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;span class="TextRun SCXW158174635 BCX0" xml:lang="en-us" lang="en-us"&gt;&lt;span class="NormalTextRun SCXW158174635 BCX0"&gt;distressing.&lt;/span&gt;&lt;/span&gt;&lt;span class="EOP SCXW158174635 BCX0"&gt; &lt;/span&gt;&lt;br /&gt;&lt;br /&gt;View the collection finding aid for more information, &lt;a href="https://libguides.uml.edu/uml16" target="_blank" rel="noreferrer noopener"&gt;https://libguides.uml.edu/uml16&lt;/a&gt;.</text>
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              <description>A related resource from which the described resource is derived</description>
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                  <text>Tith, Vera T. and William A. Oral History Interview, 1993. UML 16. Center for Lowell History, University of Massachusetts Lowell, Lowell, MA.</text>
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              <description>A related resource</description>
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                  <text>The collection finding aid, &lt;a href="https://libguides.uml.edu/uml16" target="_blank" rel="noreferrer noopener"&gt;https://libguides.uml.edu/uml16&lt;/a&gt;.</text>
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            <name>Title</name>
            <description>A name given to the resource</description>
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                <text>Vera Thong Tith and William An Tith oral history interview transcript, 1993</text>
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            <name>Subject</name>
            <description>The topic of the resource</description>
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                <text>Cambodian Americans</text>
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              <elementText elementTextId="20854">
                <text>Electricians</text>
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                <text>Elementary school teachers</text>
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                <text>Genocide--Cambodia</text>
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                <text>The complete transcript of an oral history interview conducted by Sheila L. Kirschbaum with Vera Thong Tith and William An Tith. Topics covered include but are not limited to Vera and William's children, their lives in Cambodia before they left, living and working in a Thailand refugee camp, resettling in the United States, and their lives now in Lowell, Massachusetts. &lt;br /&gt;&lt;br /&gt;The transcript is in two parts. &lt;br /&gt;&lt;br /&gt;&lt;strong&gt;Content warning:&lt;/strong&gt; Mentions of war, death, and other situations readers and listeners may find distressing.</text>
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            <name>Creator</name>
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                <text>Tith, Vera T.</text>
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                <text>Tith, William A.</text>
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                <text>Kirschbaum, Sheila L.</text>
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            <description>A related resource from which the described resource is derived</description>
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                <text>Tith, Vera T. and William A. Oral History Interview, 1993</text>
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            <name>Publisher</name>
            <description>An entity responsible for making the resource available</description>
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                <text>University of Massachusetts Lowell</text>
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            <name>Date</name>
            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
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              <elementText elementTextId="20866">
                <text>1993-02-13</text>
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          <element elementId="47">
            <name>Rights</name>
            <description>Information about rights held in and over the resource</description>
            <elementTextContainer>
              <elementText elementTextId="20867">
                <text>UMass Lowell Library makes this material available for private, educational, and research use. It is the responsibility of the user to secure any needed permissions from rightsholders, for uses such as commercial reproductions of copyrighted works. Contact host institution for more information. </text>
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            <description>The file format, physical medium, or dimensions of the resource</description>
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                <text>application/pdf; 36 p.</text>
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                <text>application/pdf; 28 p.</text>
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            <name>Language</name>
            <description>A language of the resource</description>
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                <text>English</text>
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                <text>Khmer</text>
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            <description>The nature or genre of the resource</description>
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                <text>text</text>
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            <name>Identifier</name>
            <description>An unambiguous reference to the resource within a given context</description>
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                <text>uml16_93.7_i003</text>
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            <name>Coverage</name>
            <description>The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant</description>
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        <name>1990-1999</name>
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        <name>Cambodians</name>
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        <name>Demonstration School</name>
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        <name>Documents</name>
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